Meherio was so sweet and super helpful!! I appreciate all of her assistance with shipping my return!! Making my process quick and easy despite how flustered i was!! Thank you so much!! read more

No one's ever happy in here. The manager Greg never smiles or talks to anyone which the staff mimics without any hesitation. They assist with the highest level of indifference, and this has been the norm for as long as I can remember. The next time I'm on the island, I'll be using a different location where they at least say hello. read more

It's all in black and white... I simply just needed copies of some documents that we were told to do so as an advice and took it and headed to a place that I've passed several times is this FedEx location right across from Ala Moana Center in the Heald Building which is nice as they have lots of free parking making easy access with just steps to their front door. Walking into this spacious place you see many shelves of supplies, ship and go center and right beside the entrance are several copiers which is probably the most used services and is very cool how it's all set up for you to use on your own. You first can add funds to the machine with your credit card as you calculate the approximate amount you will be using and will be calculated at the end of the acutely amount is quite impressive and very easy to use though my first attempt was fail by placing it in the wrong direction lol but at least it's not a huge costly error but one that I learned very fast and with just a few copies needed I was done just as fast to be on my way but loved the convenience they provide as I did have a copier in the past which came obsolete as technology has changed though every once in awhile we do need to some hard copies of items to keep on hand for reference is good to have places like this to use for very little cost. Thank you! read more

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Service is poor. I've been here multiple times and the workers don't care. I will avoid using them and will instead head to UPS right down the road near Palama Market. Try getting employees who behave like they actually care about customers. Awful. read more

Mahalo Greg for Excellent Customer Service today! You helped me repackage my parcel. I will be back read more

Absolutely horrible workers. Will not help any elderly patrons. The two posing girls do absolutely nothing except stand and pose and take selfies. When I finally got to even look towards the counter. Her response was, " Can't you read English. It says to SCAN in your own packages. Print them and do your own work!" Then she went back to posing. I gave this place another chance but this is it. From now on I will only go to the Queen Street location and they have 5 star ratings Why does FedEx hire such horrible people to represent them. If I could give ZERO. That is what that 1500 Kapilani location is terrible read more

Lots of inventory, clearance items. Lots of services for all your printing, laminating, packaging needs. Unfortunately their camera has been down and will be down indefinitely meaning all your passport needs cannot be met. They recommended a few places in the area with uncertainty. Service was blunt and not very friendly. read more

Went first thing in the morning and looked liked we were one of the first customers. They are located right on Kapiolani Blvd. right next door to the old Walgreens location. The store is very spacious. There was only one person working, at least that's all we saw, not very customer friendly and mumbles when he talks. Everything is pretty much self service so if you're new, don't go to this location, we normally go to the one of Waialae, across City Mill, they could use more employees but so far everyone has gone above and beyond in terms of customer service. The prices are a little higher than USPS but for deliveries in 2 days sometimes even 1, it's worth the price. haven't tried other locations but it all depends where we are at the time. read more

From the moment I walked in, the employee who looks like Vince Vaughn was on the phone, and no one else was available to help. After waiting a while, he finally came over to assist me. I needed to ship keys overnight to Denver. While I was filling out the form, he went back across the room, got on the phone again, and stayed on the call even longer than the first time. When he eventually returned, his excuse was that he was waiting for me to get off the phone. That was frustrating and insulting because I had only taken a quick call, hung up right away, and was just waiting for him to come back while scrolling on social media. I then asked if their prices were comparable to UPS, and he responded with another rude remark. At that point, I was so fed up that I grabbed my friend's keys and left for UPS instead. As I was walking out, he sarcastically said I could keep the mailing envelope "as a courtesy." When I told him he'd been rude to me from the moment I walked in, he got quiet and gave a half-hearted apology. UPS ended up being $30 cheaper for the same shipment. I still like FedEx overall, but I won't be returning to this location. The Vince Vaughn look-alike is simply not easy to work with. read more

Aloha, I just got off the phone after speaking with someone named Greg, and I have to say--I'm really disappointed with the experience. I called in with a simple question and was met with an unprofessional and unhelpful attitude that left me genuinely surprised. Customer service is one of the most important reflections of any business. When someone answers the phone, especially as the first point of contact, they should be able to offer not only answers but a little warmth and aloha too. Unfortunately, that was not the case today. I don't understand why individuals choose to work in customer-facing roles if they lack the skill set--or basic courtesy--that the position requires. If someone is unhappy in their job, perhaps it's time to find something that brings them joy rather than projecting negativity onto those who are calling to support the business. Please take this as honest feedback and a reminder of how important it is to have the right people representing your brand. Do better, Greg. Mahalo. read more

I didn't call in a complaint the first time this particular employee was rude to me - but when I came in today and heard him being short and aggressive with an elderly customer who was having trouble reading him a number - I had to call. He was SO rude to this man - because he didn't know the specific dimensions of the box he needed. The man ended up leaving - no purchase. This guy is running customers out of the store. To top it all off - he was listening to a football game on full volume. I almost went to another location - specifically to not have to deal with this person. It's the same guy that everyone has posted negative reviews on. For years it looks like - I can't fathom why FedEx hasn't addressed this. I've had great experiences at all the other locations here and CA. read more

Thad was incredibly patient and helpful with me, especially when we had a bump in the road on locating the 2 pages that we'd just sent to a folder that then could not be found. Apparently my iPhone has some quirks that I don't think he'd seen before, but he didn't give up and eventually the documents were found and printed out. He so easily could've said I'm sorry, I don't know what else to do, but he persevered and was so darned polite, patient, and nice to me, and for that I was very grateful. I'll be back when I need a copy and just hope Thad will be there. read more

The new location is across from City Mill, and it is what it is. The parking is a big improvement--free and much better than the previous spot. Both times I went, it wasn't busy. I'm usually in and out quickly since I know how to use the machines--just email, print, and go. Super simple. read more

The guy at the desk was beyond rude and so short with us. When needed help printing an A-frame sign and he was so rude and un helpful. We just stood there looking dumb because he wouldn't help us. I am not sure why he still has a job tbh? I filed a compliant through fedex on him so we shall see. But if you come here and see him just know you won't get the help you need. No customer service values at all read more

FedEx Office Print & Ship Center - Rude, loud, short, hateful person - Shipping Centers Near Me - Honolulu, Hawaii

Location hours are wrong, drove all the way here and at 5:30pm they were closed. Please update your accordingly

Fantastic staff! We did a pre-order and everything was waiting for us. We needed a few add-on services and the staff was super helpful. Fast and easy. 10/10 read more

I has some important documents to print out. Now, you know how it's is when your printer cartridge starts bleeding a red color on the document edges and not pristine clean? My backup is FedEx copier. However, the copier froze on me. In a rush, you want it to operate and move forward. Well, my patience got the best of me and a Newbie inexperience individual is going to give all the reasons why it's not working like not a PDF. I told him that I do Word product and always work at king Street. Can I have someone who can reset the printer? He got Nick and he knew that I know it needs resetting. Onward!!! Success!!! Basically, everyone is friendly to an impatient person...like me. Afterwards, I browse around looking at books and gadgets. I found 2 lighting charging cables that I sorely needed for my iPhone! Woo hoo! And I found a useful book that I can utilize in my everyday life! Nick and his gang wore masks, hand sanitizers at door. I didn't see any markings on floor for social distancing, but we know better right? Nick, thanks for saving me!!! read more

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Great front staff. Attentive, knowledgeable and POLITE. After receiving the proper attention a few more customers into the store. The man I assume dressed in gray is the GM, approached the front end ( staff side)and he did the following Word for Word. GM What going on? Staff were so busy they didn't hear him, so I politely replied that We were taken care of the gentleman behind us was next. He rolled his eyes did not welcome me to his store nor thank me for answering his question. He then approached the elderly man waitingAnd asked about his package the gentleman replied he will get to the counter and the GM replied well it's up to you doesn't make a difference to him. He then just walks away from all the customers in the store and doesn't dismiss himself just walks away irritated. It's a shame when the front end staff have to set the example for the management and not the other way around read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

Slowest and most awful customer service. Do not come here if you have other options. Only 1 person working at 9:00 am and it doesn't help that he is extremely incompetent. read more

Located near the Ala Moana shopping center, this FedEx makes printing projects convenient. Opens at 730 am, this location helps people on the go who need quick print outs. I usually come here for printing projects. When I come in here the staff greets me. Usually I don't have to wait that long. The self print stations usually are free. So when I go there I can handle smaller projects myself. However, with more specialized projects, I ask the staff to assist me. I tell them I need a certain type of paper for that type of job. They do a quick job. Being patient, they don't mind waiting for me to decide on which color, texture and size of paper. I like how this Fedex has so much space around! It makes me feel more comfortable for me to walk around while I wait for the printing projects to finish. What a life saver! read more

I just needed to drop off a document with prepaid shipping label so there's not much to say about my experience here. There was only 1 person in front of me so I got helped right away. Staff was friendly and took care of my document within 30 seconds. This fedex office was quite spacious and has a self service print center. They had hand sanitizer and a box of masks by the entrance in case you forgot yours. What a thoughtful gesture! And they have free parking lot outside. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

Worst customer service. The guy behind the counter obviously did not want to be there on Saturday 9/16/23. Took my package and threw it onto the counter behind him along with the confirmation paper. It was not Thad. I saw pictures and reviews of Thad and it wasn't him I dealt with. read more

Went after work one day one I needed a quick printout. I brought in my USB with the file and they printed it fast. They also have lamination services which is perfect since I needed a quick job done and I don't have a laminator. The worker was really helpful. Stop by if you need something done quickly (at least if it's a small job). read more

10 STARS TO MR. THAD!!! This guy is awesome sauce and gets the FEDEX Job done. He has been with the company a while and this review is overdue since he has helped me on a bunch of occasions. Usually school crap ... printing and copying. Anytime I need help he always has a helpful answer and never steers you wrong. A lot of people sometimes leave you hangin and you gotta figure things out, not Mr. Thad--today he even helped me with a fax and was super helpful to read out the fax # for me while I was punching it in -- I didn't even ask him to and that was to the highest degree of customer happiness!!! A big highFive for all your help. Keep up the amazing work. I overheard him helping others and he has a great uplifting cheerful spirit and that's hard to find at businesses nowadays. Thank you for working Mr. Thad & the Crew. There's a few new hires there ... really really helpful and cool people. I forgot the guy who helped me but he showed me how to use their store email address. You send an email to them and They will Print it out for you--shouldn't be too much unless you are doing The Most lol. First, You have to send an email to PrintandGo@fedex.com wait for the email to reply to you from FEDEX with a Code. Looooove this feature!!! This protects your personal files and keeps everything confidential when you are printing with them. It is a new feature they just started not too long ago so take advantage when you need a quick print and don't have your home printer set up yet (or maybe you don't hVe a printer at all). Either way it is ery Very Very Cool to use. Be Prepared... It takes a while for the Retrieval Code to pop up in your inbox so buy a beverage or stand outside and get some fresh air while you wait 5-10 minutes for your code. It took my code about 7 minutes... like forever haha. Hang in there and happy Printing/Copying/Shipping Ect. They do it all at FedEx!! Also, Daniel made me laugh--he's new but he has a great joke when you get you ticket validated. It was the highlight of my day. Thanks for the laugh and for taking out the trash and keep the store super clean with your CoWorkerz he had a unique name. I'll hafta to get it next time since he was super patient with me and walked me through the retrial code process. Much Mahalo Fellas!! read more

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The person helping me package my two boxes had the biggest attitude for no reason. I understand it's the holidays and people don't want to work but jeeze, no need to have an attitude with customers because you are the only one working read more

OK 1st of all this location is incredibly congested and can sometimes be very difficult to get in-and-out of depending on the vehicle you're driving. Make sure to get your parking ticket validated else the owner of the parking lot will not let you out without paying. Now on to the store, it's been hit-and-miss in my dozen or so visits here when it comes to the staff their knowledge, their helpfulness, and general attitude. I will say that on this visit, both of the staffers with whom I had contact and discussions with were both helpful polite upbeat and positive. The store seems like it's a little beat up though, could stance and updating maybe some deep cleaning there was a funky smell in the store, but I suspect that given the humid climate that is Honolulu, it was just the normal dampness read more

I just needed 2 copies and dropped in one afternoon! Line was short and they quickly helped! I almost couldn't tell which was a copy and original. Good deal! read more

First off, it was a nightmare trying to place my order online, as the website kept failing to complete my order. It somehow finally went through after trying over a dozen times. When I got to the store to pick up my order, the employee rudely accused me of formatting the print order wrong and said that I had somehow formatted the front design to print on a postcard and the back design to print on regular printer paper, when that wasn't even an option available on their online order form... So I didn't appreciate being falsely accused for that... He also was very flippant and dismissive when I tried to show my order confirmation when I picked up my order. Overall, it was a very horrible experience! read more

The FedEx Office Print & Ship Center offers pretty fast & friendly service with ample validated parking directly in front of the store. If you have a large print job, you can just bring it in on a flash drive and plug it into the self-service machines and print it out yourself and pay by credit card. Personally, I hardly ever print things because now you can show coupons & vouchers on your smart phone to restaurants and other establishments. I print so little that my ink cartridge dried up well ahead of its print capacity. If needed, you can even email your document to usa2802@fedex.com at the FedEx Office Print & Ship Center and when you arrive they will have your document ready for you at something like 13 cents per page. Service could be a little faster but it seems that the staff is occupied doing projects but they will eventually come to help you when needed, as needed. Sometimes, a simple, "excuse me..." can expedite things. read more

Placed an online order for the first time and although the website ordering process wasn't the most intuitive (default setting was landscape and I had to search for the option to switch to portrait orientation) or streamlined, it got the job done. Was a tad nervous about how the print job would turn out but Thad (does that count as a pun?) was extremely helpful and friendly to boot. Went out of his way to fix a problem (couldn't order stapling online) and did it himself right then and there. Also appreciated that he didn't assume I was tech illiterate when I asked why the online service didn't offer stapling and mentioned he'll check the new online service portal to see if might be an oversight or if the option was tucked away in a sub-menu. Definitely planning to come back to this specific location the next time I need printing done. read more

Thad is awesome. I had to change the declare value on my item over the phone and he made it super easy. Thank you Thad!!!!!!!!!!

Horrible service! Don't go there...I was having hard time printing my order at the self service station but the guy at the front desk could only say "follow the instructions" which were not clear at all. There were other customers having hard time as well. read more

FedEx Office Print & Ship Center - Horrible service - Shipping Centers Near Me - Honolulu, Hawaii

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Let me preface this by saying, I have been around computers my entire life. We had a computer before we had a television in our home. Now, no one told me that in 2020 it would be close to Impossible to to print a Simple addressed envelop from my iPad. I downloaded two apps and every time, the addresses were in the wrong place. I do not have an Airprinter but my printer is wireless. So I saved it in pdf and word and I used pages but, I could not get this right! There was No option for envelops in the plethora of templates on any programs that worked.As a college educated woman I felt very dumb after hours of struggling with this. So the next day I decided to go to fedex kinkos to print these envelopes. I knew they should have a program to make this easy. Well it wasn't as easy as I thought. When I found the program, I had to get help with the printer. I asked for help and a young man came over and believe it or not he wasn't sure how to load the paper. At this point this was the job from hell. I was so frustrated. But he was calm and admitted, that printing envelopes wasn't something they did often on the self serve computers. For some reason that calmed me, because I knew I wasn't going crazy or stupid. He was patient and we tried a few times to get it right. FINALLY, after an hour we conquered the envelop monster! I'm stingy with my stars. I'm giving five stars to the service. Thad was awesome. Not only did he help me print the envelopes, he taught me a trick to fold the perfect business letter to put in them. This day and age, great customer service is a thing of the past. You hear about it but rarely do you ever experience it. So, thank you Thad for your help with some very important letters and keep up the good work. read more

The service at this location (1500 Kapiolani Blvd) is absolutely TERRIBLE Unfortunately it's the closest to my house so that's where I stop by first, but EVERY SINGLE TIME I need a simple, extremely basic service (today, 01/18/21 at 10am, was rebinding a calendar) the associate said "No, Ma'am, this can't be done. We don't have the machine to do that, it won't match" etc. and then proceeded to refer me to another company to get the job done. The truth is, these guys working here are crippled by choice. Every morning they wake up and repeat the mantra "I will do the least possible, I won't help anyone with anything at all, I will turn away and refuse service to customers, I will take this place out of business for sure". On a separate occasion, we were in with my husband and one of these "customer service" representatives was screaming at an elderly Japanese woman who didn't speak English well. I couldn't believe the nerve of this disrespectful and unprofessional person. My husband was about to get involved when the guy realized he was totally out of place and called another coworker to help the lady. He obviously had no patience. I could keep going on and on and on about how bad the customer service at this location is... but I only have time to tell you where to go instead! So today, We had to drive out of our way to the FedEx location over King street (2575 S. King St) and Douglas B said: "Easy task!" He didn't need a machine, he had the same materials that the other FedEx store had (unless the other location doesn't have scissors?) and used his hands to do the job in a minute. I wish he worked at the FedEx close to my house! God knows they really need people with a brain capable of quality human interactions. He was not only efficient, but knowledgeable, personable and friendly. Can he be the manager at Kapiolani location please? Or at least train them to provide basic customer service? Picture of a simple job well done in a timely manner attached. read more

FedEx Office Print & Ship Center - Can't be done at kapiolani location! Had to go to king st to get it done - Shipping Centers Near Me - Honolulu, Hawaii

Ugh. Don't bother going here. The red flag we missed was the already-shattered entrance, in which we joked "wow a customer must've been pissed." Little did we know that joke may have had some truth to it, after our experience. The two employees were rude. We wanted to see how much it would cost to ship something. For descriptive purposes only: guy who "helped" us had long hair in a messy man bun and a beard, he was tall with terrible posture, an untucked and baggy fedex polo and he acted like helping someone ship something was the worst job in the world -- he took our item, measured, weighed, and input the destination address, let us know which box we needed to buy, and quoted us ~$70 (box included) we agreed that would work. After all was said and done, he got our item packed and ready to ship, put in the same measurement, weight and destination and our total came out to over $100! We were like Ew,no. He was thoroughly confused as to why we were shocked at the $40 difference, and his "manager" came by and basically said it was our fault for not asking enough questions. I'm sorry, but we gave you the item which you weighed and measured, you told us what box we needed to buy, then we provided the mailing address. From the "quote" to the final total literally nothing changed. Our item did not grow or get heavier, we didn't change the destination and less than 5 min later the total came out to over $100? He goes "yeah but you gotta understand quotes are never guaranteed." We paid for the box alone and left (made sure to have them validate our ticket, lol) and we took it to the USPS at Ala Moana. They sent our item to the same destination (using the same FedEx box) for $50 aaaaand it got delivered in 3 business days! I'm sure with all the condo developments coming up, this location will be closing in the near future but until that happens, do yourself a favor and stay away. read more

The FedEx store helped with repacking my package and shipped it off. I was pleased with Greg was helpful and professional.

Quick easy and convenient place to make copies or print documents. Staff was super helpful and parking is free with validation. Highly recommended place and much better pricing than UPS outlets or other small printing stores. read more

This place has the worst customer service ever. Not even worth a star. Will take my business elsewhere.

I've been here a couple months before and the service was excellent. Today, one of the lady employees was helpful and nice but the other one was a certified asshole, wow. Not leaving a one star because at least half the employees are helpful. The way he would glare at you with an extremely unhelpful answer to a basic question - "Can you print on index cards? "You email us the fiiiiile..." uh yea I know why don't you answer the question? I'm an easy customer and am ok with so-so service but lmao this guy - I never write one star reviews but if I can get this asshole fired. The way he would stare at you so rudely White dude with short dark brown hair and blue eyes doesn't pass the vibe check read more

Taylor helped us out today. We asked for a size adjustment, lamination, and binding. We had an example where the Pearl City location was able to help us with no ease. All we got from him was "I can't help you, you can do it online." If it were easy to do online, then why would we be coming into the store. We had a sample in front of him and he chose not to help us or didn't know how to help us. Either way this was poor customer service. read more