Excellent experience . I needed a notary done. My co-worker suggested here. I got here a little before 4 on a Monday and the line was out the door. The line moved and with in 15 minutes I was done. Plenty of parking to booth. read more

I used to use this UPS Store regularly because it is close to the base where I work, and it was my default delivery location for UPS packages to help prevent porch theft. Unfortunately, after my experience today, I will no longer use or recommend this location. My UPS app showed that my package was delivered at 11:16 a.m. I went to the store immediately after work at approximately 2:39 p.m., showed my ID and the UPS tracking information, and was told that they did not have my package. When I asked what I should do next, I was told to call the UPS 800 number. I left the store, contacted UPS customer service, and they confirmed that the package had in fact been delivered to the store and signed for by the manager, Cara. UPS then emailed me confirmation of the delivery and signature. I drove back to the store and showed them the confirmation indicating that Cara had signed for the package. Instead of taking responsibility or trying to immediately resolve the issue, Cara denied that it was her signature and insisted that she had not accepted the package. While I was calling UPS customer service again from inside the store, Cara eventually checked the returns area and found my package there. This was especially frustrating because she had previously stated that she had not accepted the package at all. Mistakes happen, and I would have completely understood if the package had simply been placed in the wrong area. What made this experience unacceptable was the lack of accountability, the conflicting statements, and the dismissive attitude instead of a simple apology and effort to correct the mistake. A package that was delivered and signed for that morning somehow ended up in the returns pile the same day, and I had to make multiple calls and two trips to the store just to prove that they had received it. Based on this experience, I will not use this location again. Customers trusting this store with their packages should be aware that items can apparently be misplaced, and the level of due diligence and accountability I experienced was extremely poor. Very disappointing customer service. read more

We do a lot of shipping at UPS and love coming to this location. It is a very convenient location with a lot of parking. It is located outside of the NEX. The line usually isn't too long and the employees are always friendly. Rick helped me today and he was really nice and also made conversation and made me feel welcome. read more

The UPS Store - Outside - Entrance - Shipping Centers Near Me - Honolulu, Hawaii

Was looking for a ups store in kalihi and the only one close in the neighborhood i could find through this trusty yelp was the one at the NEX. The other ones were either in downtown or aiea, so decided to drive here since I have never been to the NEX before. The ups store is on the outside left side of the main entrance of the building. Very clean, and 3 people to help. Was fast and easy and the store was clean. I would return items here again. Lots of parking, especially on the backside of the main entrance of NEX since I didn't know where the main entrance was when I drove here. read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Very good hours open on Saturdays very polite and efficient. Also accept USPS drop off.

Come here pretty often and service is usually pretty good. This time I came in Said hi to Cara never seen her before no answer guess she's too good to say hi. My package was 2 items but not boxed in one box could have been easily taped together and they usually help no problem. But she was just not helpful and not a happy person. Not leaving one star only because of this one transaction. A little tape isn't going to set ups back. read more

Awesome service. Always ready when we arrive. The staff is super friendly. Haven't had any issues.

Park at NEX. There's a small kiosk selling bags and keychains in front. And small food stands. No line. Fast and efficient Amazon return! Yay! read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Shredding services can be a a staple if you're in a household that doesn't have a heavy duty shredder. After calling around several places, this UPS location was the most amenable to working with files that needed to be shredded. Others asked for higher prices and that all staples and clips were removed beforehand. Those requirements can be difficult if you are juggling a bunch of tasks that don't leave much time for manual staple removal. This location is by the NEX, so be aware there are special parking stalls in the lot that aren't for regular customers. The staff was very patient and friendly over the phone. I had an easier time finding the location after giving them a call to find out exactly where to go and confirming that this location is also open to civilians. read more

I go to this UPS Store to return my Amazon unwanteds . They are so fast and efficient. I will always use this store

Always experiencing a long, slow-moving line at this location. Short staffed most days and the poor staff are overworked. Its location is a great convenience as the next one over is in Pearl City. Lots of parking and easy to find on the ground floor of the NEX. Expect slow service any time of the day, any day of the week. read more

I ordered a few things from Amazon but it wasn't what I expected so I went on the Amazon website to fill out their online return form. It stated that I can bring the items to The UPS Store Dropoff...no box or label needed. Amazon sent me an email with a QR Code for UPS to scan. Came here, no line, Aaron scanned the QR Code, took the items, gave me a receipt and was out of there in less than a minute! How awesome is this?! read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Aiea very nice people who are more than willing to help you.I am definitely coming back .

Convenient location. Little wait time. Clerks are friendly and courteous. Excellent service.

This UPS store is located outside the NEX!! The staff here are helpful. They are also opened on Sundays. Check thief site for hours. They are an Amazon drop off location. They are also efficient and helpful and mailing out items or packing them in a box for you. They have items for sale for packing in their store as well if you need. They have a parking lot. You may have to park farther at times. Overall, it's very efficient and easy to access compared to other drop off areas. Especially since the lagoon Drive location is no longer OK for drop off. People are very friendly here . read more

I needed to make an Amazon return and was expecting it to take a while, but this place made the return so fast! I went on a Thursday at about 10:45am and there were 4 workers helping people quickly. I was immediately called forward by one of the workers and he gave clear instructions. Put my item in the scale, he scanned my return QR code from amazon, processed it, and told me I was done. It was so quick I asked, "that's all?" and he said yes and I left very happy. I was in and out within 2 minutes which was amazing! Normally I have to wait a few minutes, but this place was quick and the worker I had knew exactly what he was doing. Highly recommend for Amazon returns. Also: Anyone can access this location. You do not need to be military. It is outside of the NEX entrance on the left of the ATMs. read more

Shout out to the team at the UPS store at the NEX mall! We've been coming to this location for several years, usually to drop off an Amazon return. It is open to the public & there's plenty of free parking. Stopped here on Saturday, April 6 around 1:45PM to make an Amazon return. This location can get pretty busy & that day was no exception. They had all 3 windows open to service customers. There was a short line but it moved quickly. What I like about this location besides the quick service, is the awesome & friendly customer service you get. Some of the team members have been there awhile & it doesn't matter which person you get, they all deliver top notch service. It's been pretty consistent for the last 10 yrs we've gone there. We also like the convenience of the location next to the exchange and the commissary. read more

Stopped at this location because it was on my way home from work. There's lots of parking and the store fronts the lot. I brought in an Amazon return and was promptly greeted by an employee who didn't hesitate to scan my item and give me a receipt. Easy in and out. read more

Today, I had 2 items to return (Amazon). For a long time, I was the only customer waiting in line. I had the first QR code ready. I showed the manager, Romar, my second item. He saw that I didn't have my QR code ready for that one. He told me to step away so that he could help the next customer. Now there were about 5 people in line. I tried to ask him to help me (the UPS store on Ka Uka Blvd. always helps us with our returns, even if their line is going out the door), but he said there was a line. I, anxiously, got through the questions on Amazon for returns and while he was still helping that next customer, showed him the QR code, he scanned it and handed me my receipt. What kind of "customer service" was this? I'm glad others are experienced and know how to navigate returns. I hope Romar can learn how to help his customers a little better. This would help other kupuna as myself who are not as knowledgeable in these things. Romar, may you have a little patience this new year. read more

I've been coming here to pick up my brochures./samples etc. I like that they're friendly and always ready to help you or let you know someone will be with you! Thank You everyone at THIS UPS location. I appreciate all of you! read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

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Customer service lacks, they treat customers as second hand clothes per se, felt belittled even talking to them. Try to avoid using this store to ship or receive items. read more

This is for the branch on Bougainville outside of the NEX in Moanalua. Super fast, lots of parking. Pretty straightforward. Fast and friendly. Would comeback here. read more

I had to pick up my son at the airport but stopped by UPS. Noticed a lot of ppl there were in line (5-6 ppl).At that point I'm thinking this will take awhile. Well guess what, I'm just a matter of 2-3 mins I was next. Thank you Lani and Reed for making my day. Quick service and very friendly. This will be my go to from now on! Let's gooo!!!' Mahalo nui loa. read more

Very helpful, extremely nice and super efficient. We shipped two large pieces of luggage - made it home before we did!

Every time I come in for service, I learn something new from Harry. He is a good teacher and excellent customer service rep! Please give him a raise, free lunch or employee parking. Because of him I come to this particular UPS. Mahalo "San Francisco Harry" ! I know he is from Maui but he reminds me of the Asian guys from Northern Cal. That's meant to be a compliment. read more

I called ahead for hours of operation and services and the staff were polite and helpful on the telephone, unlike others businesses that were curt, uninterested and unfriendly. I found this business quickly and easily this morning at the NEX in Moanalua. I was the only one in the store so I was quickly greeted and assisted with my business and was done within 15 minutes and on my way home! Now that's service! Woo hoo! read more

Customer service just awful won't come here again. Saw 5 people working and waited for ever with 3 customers in store. I left as it was just taking to much time. Not apologetic or friendly employees. read more

The quick and easy way to send packages even with US Postal Service!! They accommodate flat rate and all shipping rates offered by US Postal Service without the Post Office hassle in their long lines. I come here when I need to ship to foreign countries and also for Amazon returns. The staff here are very helpful and accommodating. They are informative and professional. I've come here several times and haven't had an issue. Although I've signed up for USPS online services and have the convenience of printing pre-paid labels from home for all my shipping needs, I prefer to drop off my packages at this location due to covid-19, the post office has been extremely busy lately. However, it's been great being able to stop in for all our shipping needs. Conveniently located at the Mall @ Pearl, where you can dine, shop, and get a haircut all at the same time (military and dependents), otherwise this UPS Store is open to the general public. I had family leaving the island and had problems with their baggage which required them to break down a big box to meet airline standards and I decided to go to the main post office adjacent to the airport only to discover their line was out the door! So I drove out to the UPS store here at Pearl and was in and out of there in no time! It was awesome and I was able to make my family's cutoff for baggage with the airline! Definitely recommended and would stop in again when I need to! read more

I will not apologize for how long this is going to be. It's gonna start off like one of those online recipes, but a shorter back story. For those of you with short attention spans, the employee by the name of Destinee went above and beyond even a Karen's expectation of customer service. Intrigued? Read on... I live on Kauai. Thanks to covid there's a bicycle shortage, everywhere. I popped over to Oahu for a couple days and decided I'd try and find a bike. After calling 8 places, I finally found 1 of 2 left in stock. I was overjoyed and couldn't wait to get to the airport and get home that night, so I arrived about 2 and a half hours before my flight. Unnecessary but I didn't have anything else going on. Upon entering the check in area, I was told that the bike needed to be in a box. I, did not have a box. I asked if I could sign a waiver stating scratches happen? No. Is there a recycling area of the airport I could find something? No. I start calling around. Bike shops, post office, Uhaul, anything and everything. By now it's 5:10pm on a Friday that's also July 3rd...it's looking like I'm either missing my flight or leaving the bike and neither were ideal options for me. Enter Destinee. She answered "hello, thank you for calling UPS, my name is Destinee, how can I help you?" I said, "girl, I hope you live up to your name, cuz I'm in a pickle" "Oh no! What's going on?" I explain my situation and she is helping me try and think *outside the box* (dad joke) and we finally land on the realization that I'm going to have to build a box. I explain that I've already returned my rental car and I don't think an Uber can take the bike to her and there's not enough time to ride it to her. She says, "well, I've finished my shift and I'm going to help you out. You pay for the boxes over the phone and I will drive them to the airport and we will build a box around the bike together. And she did. She legit put these giant boxes into her tiny car, and spent a solid 20 min creating the Frankenstein of boxes. It was a thing of beauty. And THEN when the Hawaiian Air staff wouldn't let me use the push cart (after watching this entire fiasco and knowing the whole saga of how I spent an entire day finding a bike to bring home) Destinee HELPED. ME. CARRY. IT. This girl. *deep sigh* I would have been up that creek without a paddle, naked and afraid, etc etc. She seriously saved my a$$. I had given her my number to find me at the airport and told her I would cash app her my deepest appreciation AND SHE SAID NO NEED!! I did it anyway and she deserved every dang penny. I have officially named the bike Destinee and will be so so thankful of her upstanding humanity every time I ride it. To the powers that be at this UPS: You have a diamond in your store. She deserves all the glory you offer. Raise, promo, gold sticker, whatever it is. Give it to her. All of it. She could have told me "sorry Charlie" but instead she went the extra mile to make sure you got the sale and got my bike home. A+mazing read more

The UPS Store - Frankenstein Box for my bike. - Shipping Centers Near Me - Honolulu, Hawaii

I received great service by one of the employees while returning my Amazon package! Plenty of parking and easy to get to because it's right off the free way! My GO-TO for Amazon returns Pro tip: Salt Lake Target is down the street! Who doesn't love double whammys when it comes to running errands?! read more

UPS in Hawaii has truly caught up and taken over the lead in delivery service from FedEx and other carriers. The drivers on the road are the work horses daily and through the holidays and often working overtime to meet the demands of Amazon, eBay shipments alike. Customer service at various store locations are quick, friendly and professional in addition to shipping supplies being well stocked. Behind the scenes at the airport terminal from the planes, pilots, warehouse workers are equally giving their best to provide the most efficient and excellent service to clients and customers. But, hang on FedEx has a new location off Nimitz Highway that I'm looking forward to see how their operations create added value and competition.! Stay tuned read more

They do all kinds of services related to mailing things and copying as well at notary work. Everyone is friendly, and the store is very clean. That being said, everything is very expensive, the services and the postage. Good spot for an 'emergency' as it is convenient, but you're laying for it! read more

The UPS Store - Services offered - Shipping Centers Near Me - Honolulu, Hawaii

Absolutely atrocious service. The lady at the counter would barely look at us It was to Amazon returns and ship a package to the mainland. The help didn't know how to use the scanner to process the returns and had no idea what to do with the return if she was not given the stuff in hand prior to scanning the QR code. They had an extreme amount of discord due to our kids playing in the store. The only reason you should come here is if you are on the base or are a captive audience. These people are awful. Second star is because the company is competent to ship things despite the clowns working the desk read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

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I want to give a huge S/O to HARRY at UPS at the NEX location. Needed to ship multiple boxes to my new home in Las Vegas, NV. Harry took the time to listen, and suggested consolidating to 2 bigger UPS boxes making shipping items cheaper. A 5-star experience for me as a repeat customer. Mahalos braddah! read more

Rudest personnel I have ever experienced. They point to the signs on the ceiling rather than talk to the customers. Counter staff are rude, tossing boxes. If you don't like your job go elsewhere read more

Love this location because unlike the one by the big NEX this one is hardly ever crowded and we can usually go in and out when dropping off a package. It is also conveniently located near the Commissary and BX so you can take care of any errands you need AND grab a bite to eat. read more

My wife just had to make a return and was not familiar with certain items needing their own packaging. So whoever this guy with long hair idk if it's local or not. Be kind to ur customers. You don't have to like your customers or job, but please, no need to be rude. Other UPS stores have been fine otherwise. read more

Mixed. Staff is great and they've helped out plenty. Staffing is odd. I come in on a random Thursday and there are 5 employees and I'm in and out in 3 mins. Come on a Saturday and there are only 2 employees and the line is going out the door. read more

I returned several items to Amazon. Over the years this has been a regular thing and I have had no issues. This visit there was only 1 worker at the front and a long line. He was rushing and improperly scanned my items. Subsequently the most expensive item didn't get scanned in and I might be out of my refund. I did everything properly and showed him all the correct quick scan codes. I'm hoping there is video of the transaction to help my case with Amazon. I've had to open a Amazon fulfillment department investigation to find my item. I'm hoping their center is more organized then this UPS store. Needless to say I will not be returning here. read more

UPS Bougainville is the best! Very simple and courteous service to do our Amazon return. Great location, right in front of NEX - no military ID required. read more