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    The UPS Store

    4.3 (27 reviews)
    Open • 8:00 am - 6:00 pm
    Updated 3 weeks ago

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    Response time

    8 hours

    Response rate

    100%

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Reviews With Photos

    Outside
    Kylie S.

    Convenient new UPS location in aiea shopping center complex, right next to McDonald's drive through! Went in for a quick Amazon return with barcode and was out within 2 minutes. Only one other customer who was finishing up. Parking in the shopping center lot--I've never had trouble finding a stall.

    Front door. Next to Koa pancake house

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    1 month ago

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    Photo of Local

    Local

    Helpful 1
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    3 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 4
    Thanks 0
    Love this 2
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 2
    Love this 0
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    10 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Love this 0
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 27
    Thanks 11
    Love this 26
    Oh no 0

    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Photo of Mike T.
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    40

    2 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Photo of Rachel D.
    187
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    60

    2 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 0
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    3 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    8 months ago

    The line wasn't too long considering it was Christmas season. Both times I went I was greeted and serviced with smiles. Very helpful.

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Love this 1
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    7 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jay J.
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    10 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 3
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    Love this 1
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    6 months ago

    never busy. service always very quick. very friendly every time!! no fail quality awesome

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 1
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    2 years ago

    Lyle is always a great representative for the ups store!!! Always with great service!!!

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 2
    Love this 3
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Photo of L S.
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    9 months ago

    Great customer service from Sheryl. Friendly and helpful! Helped me with my Amazon refund.

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Photo of Pammy F.
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    1 year ago

    So happy to have a UPS store in aiea now. Only 1 person working, nice guy and helped me fast.

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 1
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    Oh no 0

    10 months ago

    Super fast service but not the most convenient parking. Best to park on the first floor and catch the escalator up to the second floor.

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Love this 1
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    Photo of Amy E.
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    1 year ago

    Business owner information

    Photo of Local

    Local

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    1 year ago

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    Local

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    2 years ago

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    Local

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    Ask the Community - The UPS Store

    Can I drop off my prepacked and labeled Amazon returns here? Is there a limit on how many packages I can drop off? Thanks?

    No limit.

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    “When I saw this location, I came by (same level as McDonald's in the Aiea shopping center) and they were so empty.”

    Mentioned in 4 reviews

    Read more highlights

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    Resource Suites

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    Resource Suites is an impressive up & coming "Virtual Office" located at the Waikiki Landmark…read morebuilding. They provide a professional environment with a reception area, day offices, co-working space and conference rooms. It is a perfect office for individuals who are starting their own business. Without the commitments and obligations of leasing your own office, Resource Suites lets you reserve your office space by the hour! I look forward to hosting business meetings with clients in the future at Resource Suites.

    The UPS Store

    The UPS Store

    (99 reviews)

    Excellent experience . I needed a notary done. My co-worker suggested here. I got here a little…read morebefore 4 on a Monday and the line was out the door. The line moved and with in 15 minutes I was done. Plenty of parking to booth.

    I used to use this UPS Store regularly because it is close to the base where I work, and it was my…read moredefault delivery location for UPS packages to help prevent porch theft. Unfortunately, after my experience today, I will no longer use or recommend this location. My UPS app showed that my package was delivered at 11:16 a.m. I went to the store immediately after work at approximately 2:39 p.m., showed my ID and the UPS tracking information, and was told that they did not have my package. When I asked what I should do next, I was told to call the UPS 800 number. I left the store, contacted UPS customer service, and they confirmed that the package had in fact been delivered to the store and signed for by the manager, Cara. UPS then emailed me confirmation of the delivery and signature. I drove back to the store and showed them the confirmation indicating that Cara had signed for the package. Instead of taking responsibility or trying to immediately resolve the issue, Cara denied that it was her signature and insisted that she had not accepted the package. While I was calling UPS customer service again from inside the store, Cara eventually checked the returns area and found my package there. This was especially frustrating because she had previously stated that she had not accepted the package at all. Mistakes happen, and I would have completely understood if the package had simply been placed in the wrong area. What made this experience unacceptable was the lack of accountability, the conflicting statements, and the dismissive attitude instead of a simple apology and effort to correct the mistake. A package that was delivered and signed for that morning somehow ended up in the returns pile the same day, and I had to make multiple calls and two trips to the store just to prove that they had received it. Based on this experience, I will not use this location again. Customers trusting this store with their packages should be aware that items can apparently be misplaced, and the level of due diligence and accountability I experienced was extremely poor. Very disappointing customer service.

    The UPS Store - shipping_centers - Updated October 2026

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