I returned several items to Amazon. Over the years this has been a regular thing and I have had no issues. This visit there was only 1 worker at the front and a long line. He was rushing and improperly scanned my items. Subsequently the most expensive item didn't get scanned in and I might be out of my refund. I did everything properly and showed him all the correct quick scan codes. I'm hoping there is video of the transaction to help my case with Amazon. I've had to open a Amazon fulfillment department investigation to find my item. I'm hoping their center is more organized then this UPS store. Needless to say I will not be returning here. read more

UPS Bougainville is the best! Very simple and courteous service to do our Amazon return. Great location, right in front of NEX - no military ID required. read more

01.23.2022 Closes early today at 4 pm for store inventory. Only indication is the physical sign on the door. Nothing else on website or Yelp. read more

This location was handy for us when we were living in off-base housing. I have only been there twice and both times I had a good experience.

If you want a bad frustrated experience, go to the NX exchange UPS Store for notary services. Unfortunately, I must had the village idiot helping me. Instead of notarizing my signature he spent ten minutes reading my trust document dated 1997 and said he could not notarize my signature because the trust, which was drawn up by an attorney, was not legal. I provided him with government ID with picture and my signature, but that was not good enough, Other than, leaving me with a very bad taste in my mouth, he did me a flavor, he was going to charge me over $20 and I just went across the street to the bank, and they did the same notary services for FREE. There is a God. This happen Friday, 20 August 2021 read more

The UPS team have been very attentive for me. I'm a veteran and a regular weekly customer. They're professional and organized. And I feel welcomed. Great hours. I know this location at the NEX is often very busy...I really have a good experience here. Location is convenient with lots of parking...just don't accidentally park in the officer stalls. The other part is that its next to a food court. read more

My experience at the UPS Store on 9/23/2020 was Excellent. The customer service provided by Jhomar, Kaipo, and Nohe was Superb! I enjoy conducting business at this establishment and will continue to do so, as the facility is clean, efficient, friendly, and professional. The UPS Store #3863 is simply the best! Mahalo, Efrem read more

I would avoid this place at all costs. The several times I've been a patron of this location, an emo Edward Scissorhands always reminded me why I should drive the extra distance for better customer service. Unless you want a passive-aggressive, entitled and incompetent kid to ruin your day, go somewhere else. read more

Can't say enough good things. We came to the store twice in the past few weeks to get pension documents notarized. Amazing service both times. Kaipo was polite, professional and explained the process to us -- the second time we didn't realize that we had to bring the whole (65-page) document with us, so we had to print from a phone before we could get started, but Kaipo was very patient and even though we kept him past closing time, and needed the signed pages copied AND sent certified mail, he got the job done. He even weathered a copier jam in the middle of the process without getting upset! That guy is worth his weight in platinum. :) read more

This location sold me shipping with insurance on a box they did not pack. Then later they refused to pay when the item was damaged. Using a third party store, like this one, for your shipping needs is POINTLESS! UPS Customer Care can do nothing for you, because of this. All claims originate and get approved from the store, and the owners profit is too tight. He had no criteria for a pelican case (used by the military) and packing material, so he default not paid out. Never mind logic. Never mind the customer is a former employee and knows how to pack. In addition to that, my box was a week late, after sitting in the delivery van for two of those days! I was told the oversized and overweight details of it were to blame. BUT I PAID EXTRA for the same service as everyone else! Plus, the destination pickup location dates/hours changed without notice, so I had to make two trips. I filed this as separate complaint with the store too. Denied. UPS used to be a competitive, reliable, customer-loving company. Instead they are Captain Complacent in the shipping industry...relying on corporate contracts to survive. My small voice will heard here tho! read more

Horrible service! Instead of looking for ways to help they look for ways not to. Went there the other day to ship return box to Amazon. I had a tracking number for a label but not the actual label. They said they could not punch it in. I spoke with Amazon and asked if a scheduled pick up was possible. They still said no. Are you kidding me??!! You can't have your own company pick up a box??!!! If people do just enough to get paid and not go beyond your job description this happens. People need to be problem solvers for customers. I was actually having a great day until I went in there! read more

Mahalo plenty to Kaipo who helped ship my heavy cooler to my son in Cali. Very helpful and knowledgeable. Happy kind of to work with. Mahalo again Kaipo and I hope your boss see this and give you a raise lol read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Had a 5 star experience at this location that had to be shared. Recently won free tickets to the lakers pre-season game (woot woot). Received notification that I needed to sign a release form, have it notarized and sent back within 48hrs. Tried going to another UPS store with no luck, apparently their notary person decided to go home a little early than scheduled. To add to the suspense, found this location on the day the forms were due. Came here and was helped immediately by a gentleman who I later noticed was the store manager, KAIPO. After notarizing my forms, KAIPO originally tried faxing them in for me but another associate had a 40 sheet fax job going before mine. He somehow knew I was bound by time (lunch break crunch) so he offered to scan and email the forms in for me for the same price! I was in and out in a matter of 15 minutes! I cannot stress the important of efficiency. KAIPO and this location delivered a noteworthy mix of both personable customer service in a very very timely manner. I will always make this my location whenever I'll need these services. Go Lakers and go UPS! read more

Needed to return a shipment, my shipping label was on my phone, went to the UPS facility at the airport and they said their printer cannot print labels but the one at the Navy exchange can print my label. Came here to drop my package off and the guy told me it was three dollars for them to print a label, complete waste of time read more

I enjoy every time I go to this location. Everyone is always friendly and helpful! I'm greeted with smiles and hell is. They even know my name!! I'm never rushed when it's my turn either. Yes, I will sorely miss this office when I leave. read more

I paid for a two day and expensive delivery service of a small envelope from Honolulu to Seattle. It turned out to be a one week effort for ups. I will never use this company and this branch again. Since this is a franchise store, I believe they charge you the max for extra income even if they know they can't deliver the promised schedule. I visited the store to complain but only a low level clerk was there and he claimed that his supervisor was "not in the office". This said clerk told me that the manager would call me but I didn't receive any call. Scam artists. read more

Excellent customer service, clean space, and always have a notary available! This store has been consistent in how they conduct business in a friendly, professional, and safe manner!! read more

Came today around noon to drop off a package. The workers there made it so easy. They were super friendly and made it a pleasant experience. Parking is a doozy but w/that kind of customer care Id come again. Thank you UPS workers for your awesome attitudes. read more

I started using this UPS store in March 2020. I live with Aphasia, a language disorder that affects a person's ability to communicate through speech, loss of ability to understand, caused by brain damage. Kaipo, the manager, helped me to understand why I need to change all my locks at home and elsewhere because I lost my UPS mailbox key. Harry provided me with a new face mask because I could not understand that I needed a new. Joshua helped me to understand how to use my debit card after I forgot how to. Melissa guided me through renting a mailbox, helping me to understand what I read. They, along with Josh and assistant manager Nohelani, represent the manager Kaipo's superior customer service. They go beyond the normal interactions with a customer, to make sure we feel heard, appreciated, understood, and valued. He combined UPS customer service with aloha customer service. read more

Long story short. I came into the store because the USPS is closed. I started the information process and stated i needed a signature and a return signature. I than found out that they do 1 day mail from the UPS. So i asked does this have the signature and return signature. All this time I have stated I need the signature return for this is a legal document. I was than told YES. so I spend $83 .54. Received the receipt and waited the next day. Its now 9 May 2024 and found that there is no signature on there website and it was not delivered to the person I needed it to. This was delivered to a Business. However, when called the UPS i get the run-a-round and was told that there service i needed they dont provide and that its my fault for not knowing this. Then they told me that they do not provide this kind of service. If you don't provide this, then WHY would you allow me to send the document and not TELL ME that you don't do return Signature receipt. Just bad, bad customer service. Waste of time and now my money read more

Very friendly and helpful staff!! Kaipo and other staff were super helpful, patient and attentive. Definitely recommend and will come back again for future services! read more

This UPS store is located right outside the NEX. We needed to return an item to Amazon. They did not ask if we were Military. Friendly staff, asked if we needed assistance as soon as we stepped in. We were in and out within 5 minutes. read more

About a week ago I was frantic and in a rush to print a co-workers retirement flyer and card. I was on a time crunch and when I googled a print shop near me, UPS at the Navy Exchange popped up. I had been in there before, to return Amazon shipments, so I had no clue that they also do color print jobs too. When I called to inquire about their services, I was helped by a friendly clerk who confirmed they do digital print jobs. When I arrived, I was helped by another clerk who was expecting me and I was later referred to UPS clerk Harry. He reviewed my digital file and assured me he could complete the job and then proceeded to help me at the machine. He was knowledgable and professional throughout my visit. I could tell he really loves his job and by the service I received, he is also great at it! I really appreciated his help and soon enough my stress melted away. The best part was that my digital print came out perfect!! It looked so good and I was very pleased with my print and stellar service. It might have been 15 minutes in Harry's day, but his attitude and professionalism made a lasting impression. MAHALO BRADDAH! read more

I utilize the UPS Store for my online returns and to retrieve my online orders when I'm not home to receive them. Overall, the service is always quick. I'm usually in and out of the store. It takes much longer to find parking in the NEX lot. read more

Excellent costumer service. I didn't get their names but the man helped me with my notary and went very smooth and quick, also the lady who seems to be local has answered every question I had and helped me out with all the things I needed to ship. This is my go to place when I ship via UPS :) read more

I needed to get a duplicate of my Certificate Of Title Notarized so i went to the bank ,unfortunately they were closed already 3:00. Surfed the Web and found the UPS Store on Bougainville the Navy Exchange great and there open 7 days a week perfect. There on the left side of the main entrance and no long lines either. Cost per signature is $5.00 read more

I went to your location and told Harry about what, size box I needed for a gift I had to mail. I showed Harry the oddly shaped gift and he offered your services to pack the gift. Stubborn me declined and purchased the box. When I got home, I realized the box was too big. I went back to the store and purchased the smaller box. Unfortunately, this box was too snug and wouldn't protect the package. I went back to the store and got there at 650pm. I thought you guys closed at 9pm but Jonathan was there to help. He gave me excellent courses of action to finally get this package delivered for a deserving soldier that departed the island. The customer service in this store was phenomenal. Thank you for everything Harry and Jon. Take care... read more

Wonderful experience here. I had tons of questions and the manager, Kaipo, had all the answers. Super knowledgeable, friendly, and helpful. Definitely recommend this place and will continue using them in the future. read more

These guys are amazing! The volume of mail they proceeds is unreal and they still are incredibly helpful. Thank you!!!

Rudest interaction of my life. No greeting no acknowledgement. Just the following conversation. UPS worker: 'What's inside' Me: Return for Amazon UPS worker: 'What's inside' Me: Electronics UPS worker: *dead silence* I cannot believe this UPS store is near the NEX either. Is this how they treat active duty members and their families? I'm both flabbergasted and disgusted. I would write a longer review but nothing more needs to be said. ZERO stars if I could. read more

Always friendly customer service, no lines, and comparable prices. They will mail USPS as well. Really hard to write an extended review on here. Bottom line is I've used their services three times (so far), and every time I've had an excellent experience and they get me in and out. First time I came here, during the Christmas rush, there was a 1+ hour long wait at the USPS so I stopped by here and was done in less than 10 minutes. So worth it! The only reason this place doesn't get a 5 star, is because there is a postal shoppe in IL that is outstanding, and they would mail free care packages to troops, I gave them a 5 star review so... read more

Cyndy's Bottom Line: Excellent and efficient customer service Stopped over to drop off important documents to send to the Mainland. The customer service agent was very cognizant of the in store traffic. She immediately asked me to step up to the counter and inquired what service would I need. She provided a receipt and let me know of the tracking number on the receipt to monitor the delivery. Thank you for the excellent customer service. I wished I got your name so that I could use it for this review. Mahalo! read more

Everytime I go there, I am ripped off. Haha I printed 23 pages and I faxed one document on email. The total is around 9$ !!! But the staff told me faxing is 4$ only. So they charged me big for using the computer??? I will go there to print when I have to but for your own sake, you better use the computer quick! Or they will charge you crazy amount. The staffs seemed happy and helpful last time I visited. read more

I used this store when I had to ship an unusually-shaped electronics device to the mainland. At first, the regular employees wanted to box it in a manner that would have cost me about $800. I knew this was totally incorrect because when it was shipped to me, the shipping was nowhere near that exorbitant. So, I asked them to let me help them pack it to make it fit inside a smaller box to lower the shipping costs. They just gave me some boxes and said do it yourself. They (regular employees) didn't help me at all. I struggled with packing the box for over an hour. Then finally the supervisor came in and he helped me pack the electronic shipment into a nice cheap box that saved me about $600. The supervisor was great. Unfortunately though, obviously he or someone else failed to train the other employees on what customer service is. I will not be using them again! read more

kaipo and the staff here have some of the best service i've ever seen. they are friendly, make you laugh, and want to come ship more things and actually go to the store. always so kind!!!! read more

My husband and I had to ship a bunch of things-- computers and fine chinaware. Josh (in-training) was fantastic and amazing! I can't imagine the stress of someone bringing 20 items as someone who is training. But Josh's care and service was wonderful. Thanks Josh! read more

Needed to return an Amazon order. They nickel and dime you for every small thing here and the fee they charge you for using the computer is ridiculous. They charged me for a strip of tape to close my box and then about $5.00 to print out a label from their computer. Avoid at all costs! Go elsewhere if you can. They're very rude and disorganized as well. read more

Worst UPS Store ever! Employees are rude as hell and they lie to cover up their mistakes. I asked them about getting a package delivered there and they gave me instructions but when I my package actually arrived they said they don't do such service and that they returned package to sender. I tried to track down my package before it was sent out and with the help of USPS they tracked it to their store and they actually shipped it out the next day but lied and said it was already en route. I went another time to inquire on setting up a mail box and employee looked at me and said you have to be military to rent here and walked away. It's unacceptable behavior and I've contacted UPS corporate regarding all of it so hopefully they'll work on getting new employees or give the existing ones proper training on customer service. read more

After having a horrendous experience at the Scholfield UPS branch I called this branch and Kaipo, the manager, told us to just come to him for the Notary services we needed. He stayed past his normal work hours to help fix the paperwork Schofield had butchered and actually knew what he was doing. It is an extra 30 minute drive for us but for any future notary services we will for sure be going to this branch. read more

Excellent service!! The manager helped notarize documents for my husband and I, was extremely professional, and also thorough. I've been before on my own to notarize other documents and to also send back a handful of Amazon returns. The staff is efficient and just great, they work very hard (with customers as well as with their vendors like USPS FedEx UPS etc) and I appreciate that. This is a small/tight location at the NEX but I don't mind it at all!! read more