Cancel

    Open app

    Search

    The UPS Store

    2.4 (251 reviews)
    Open 9:00 am - 5:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    store sign
    Angel H.

    I've been to the Palama Supermarket many times, but didn't even notice that they had an UPS store upstairs. I was here to drop off a box to be mailed back to Nike. Yes, I was so sad to be sending those kicks back but they were really hard to put on and didn't fit right. The system that they had going made it so easy to ship the box back. I just pulled up the QR code from my Nike app and they scanned it. They printed out a return label, stuck it on the box and handed me a receipt. I was in and out in five seconds. The two associates working were friendly. I saw that they also had mailboxes. When I asked about them the worker asked if I wanted a brochure. I'll be sure to use this location more often.

    scott p.

    I'd like to say coming into this store was fantastic... I'd like to say that, but it was not. First of all, this business is on the second floor, no elevator and outside stairs. Maximum weight for UPS to ship is 150 lbs....try lugging something, anything even half that weight up a set of stairs. Parking lot is a big as a postage stamp, and that makes matters worse. And if you're going to operate a business, first ingredient for customer service is just be friendly, and nice, yelling (and I mean yelling) at those that walk into your business is never a good sign of management. And if a customer comes in with a box that requires a 12 inch strip of packing tape, don't tell them it's gonna cost two dollars, and make them walk to Don Quixote to buy their own packaging tape....And then shouting at a customer and telling them you're trying to make ends meet, over 12 inches of tape, is never a good thing. I will send my business now to the UPS store in downtown Honolulu, where the are nice, sweet, friendly and show aloha. Aloha! ============================================================== UPDATE: 8/23/23 Received response from UPS Store,.......nice try....but just not acceptable! Your terrible business behavior, if you peruse all the 1 Star reviews, (and there are soooooo many), is unacceptable. You must be "thick" in the head to not understand, and change,... but from this point on I will never patronize your location again. All because you want to squeeze every penny from the customer, who, btw, has to search and find a place to park in a very tiny parking lot, and THEN walk up a flight of outside stairs...goodbye!

    Greg W.

    Great service despite the onslaught of folks returning Amazon Christmas returns etc. needed to send a package to Tokyo ASAP contains documents and a few item. The personnel were polite, courteous and professional. She packed the items with bubble wrap and shipped there 1-3 day service. Roughly 7 lbs of items. UPS has always been great for me to use. Now for shipping in the USA the USPS priority service is great.

    See all

    Photo of Greg I.
    70
    18
    0

    4 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Fita N.
    558
    208
    1825

    3 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    8 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 8
    Thanks 0
    Love this 9
    Oh no 0
    Photo of Ryan S.
    0
    157
    477

    9 months ago

    Easy Amazon drop off location. Hardly any line and with parking available in the back of the store. In and out in 5 minutes.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Jeff A.
    37
    544
    1520

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg W.
    142
    457
    2094

    4 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    They charged me $3.50 just to print my shipping label. Never go here. Terrible service.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Charged me 30.00 to print a PDF from my E- mail. Didn't know the were going to notarize a medical form, Didn't tell me. Ripped me off .

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 5
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Feb W.
    188
    642
    9193

    6 years ago

    Helpful 7
    Thanks 0
    Love this 5
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 18
    Thanks 5
    Love this 10
    Oh no 0
    Photo of Debbie B.
    73
    18
    10

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Greg D.
    2044
    1007
    443

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Les K.
    1
    27
    4

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kaila K.
    14
    17
    46

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 2

    3 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Nick P.
    34
    24
    46

    4 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Ana L.
    1
    32
    1

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Bea G.
    5
    100
    95

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Dee M.
    4
    36
    0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 7

    Ask the Community - The UPS Store

    Can take passport photos here?

    Yes, we do passport photos here. Walk-ins are welcome!

    Spectrum advises their customers that they can return their unused/previously used cable or Internet equipment to UPS stores. Is there any fee or special packing needed?

    No, there’s no fee. You can just bring the device, and we’ll take care of the return for you.

    Is there a store in Kaka’Ako?

    Not at this time

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    In the heart of Makaloa and Kalakaua, very close to Waikiki, located on the 2nd floor above the Palama market is the UPS store.

    Mentioned in 6 reviews

    Read more highlights

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (127 reviews)

    It's all in black and white…read more.. I simply just needed copies of some documents that we were told to do so as an advice and took it and headed to a place that I've passed several times is this FedEx location right across from Ala Moana Center in the Heald Building which is nice as they have lots of free parking making easy access with just steps to their front door. Walking into this spacious place you see many shelves of supplies, ship and go center and right beside the entrance are several copiers which is probably the most used services and is very cool how it's all set up for you to use on your own. You first can add funds to the machine with your credit card as you calculate the approximate amount you will be using and will be calculated at the end of the acutely amount is quite impressive and very easy to use though my first attempt was fail by placing it in the wrong direction lol but at least it's not a huge costly error but one that I learned very fast and with just a few copies needed I was done just as fast to be on my way but loved the convenience they provide as I did have a copier in the past which came obsolete as technology has changed though every once in awhile we do need to some hard copies of items to keep on hand for reference is good to have places like this to use for very little cost. Thank you!

    Absolutely horrible workers. Will not help any elderly patrons. The two posing girls do absolutely…read morenothing except stand and pose and take selfies. When I finally got to even look towards the counter. Her response was, " Can't you read English. It says to SCAN in your own packages. Print them and do your own work!" Then she went back to posing. I gave this place another chance but this is it. From now on I will only go to the Queen Street location and they have 5 star ratings Why does FedEx hire such horrible people to represent them. If I could give ZERO. That is what that 1500 Kapilani location is terrible

    The UPS Store - shipping_centers - Updated May 2026

    Loading...
    Loading...
    Loading...