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    The UPS Store

    3.8 (105 reviews)
    Open • 7:30 am - 6:00 pm
    Updated 1 month ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    Reviews With Photos

    Mabelle T.

    Not too familiar for the parking situation, but there is a loading zone area right outside of the store driving down south along Bishop St. Beyond stoked with the attentive service from the friendly and helpful staff. Brennan, Elliot, and Damien were incredible from start to finish. Highly recommend this spot for any shipments or special deliveries.

    Front Entrance
    Sharon M.

    This is a great location for having to send items out or returning items to different companies. It is located in Downtown Honolulu and great for those who work in the area. It is very convenient and although there is limited parking, it is usually not too busy. The two men that work there are friendly and are also helpful. They also take items to send via USPS as they pick up daily at 3pm. Great if you cannot make it to the Post Office.

    Super easy to do business, don't even have to bother anyone at the desk.

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    1 month ago

    Good service. Ayesha was very nice and friendly to me. She was very nice on helping me with packing my return.

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    Local

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    7 months ago

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    2 months ago

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    3 months ago

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    8 months ago

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    8 months ago

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    8 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    4 years ago

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    4 years ago

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    3 years ago

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    1 year ago

    My husband and I went to get notary at this ups store. Notary person at service name was VELDA. She was rude. Highly don't recommend.

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    1 year ago

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    4 years ago

    Helpful 10
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    2 years ago

    I come here for the great selection of greeting cards. They also are a convenient place to do Amazon returns.

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    7 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    Photo of David L.
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    3 years ago

    Employees are always helpful. They have the right box for anything and make sure it's safely packed.

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    Best run and customer oriented. No attitude and treats customers with respect. Parking is an issue if you're not a downtowner.

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    4 years ago

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    6 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “Fabian was knowledgeable, helpful and even made a last change which was extremely crucial.”

    Mentioned in 7 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (99 reviews)

    Excellent experience . I needed a notary done. My co-worker suggested here. I got here a little…read morebefore 4 on a Monday and the line was out the door. The line moved and with in 15 minutes I was done. Plenty of parking to booth.

    I used to use this UPS Store regularly because it is close to the base where I work, and it was my…read moredefault delivery location for UPS packages to help prevent porch theft. Unfortunately, after my experience today, I will no longer use or recommend this location. My UPS app showed that my package was delivered at 11:16 a.m. I went to the store immediately after work at approximately 2:39 p.m., showed my ID and the UPS tracking information, and was told that they did not have my package. When I asked what I should do next, I was told to call the UPS 800 number. I left the store, contacted UPS customer service, and they confirmed that the package had in fact been delivered to the store and signed for by the manager, Cara. UPS then emailed me confirmation of the delivery and signature. I drove back to the store and showed them the confirmation indicating that Cara had signed for the package. Instead of taking responsibility or trying to immediately resolve the issue, Cara denied that it was her signature and insisted that she had not accepted the package. While I was calling UPS customer service again from inside the store, Cara eventually checked the returns area and found my package there. This was especially frustrating because she had previously stated that she had not accepted the package at all. Mistakes happen, and I would have completely understood if the package had simply been placed in the wrong area. What made this experience unacceptable was the lack of accountability, the conflicting statements, and the dismissive attitude instead of a simple apology and effort to correct the mistake. A package that was delivered and signed for that morning somehow ended up in the returns pile the same day, and I had to make multiple calls and two trips to the store just to prove that they had received it. Based on this experience, I will not use this location again. Customers trusting this store with their packages should be aware that items can apparently be misplaced, and the level of due diligence and accountability I experienced was extremely poor. Very disappointing customer service.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (130 reviews)

    It's all in black and white…read more.. I simply just needed copies of some documents that we were told to do so as an advice and took it and headed to a place that I've passed several times is this FedEx location right across from Ala Moana Center in the Heald Building which is nice as they have lots of free parking making easy access with just steps to their front door. Walking into this spacious place you see many shelves of supplies, ship and go center and right beside the entrance are several copiers which is probably the most used services and is very cool how it's all set up for you to use on your own. You first can add funds to the machine with your credit card as you calculate the approximate amount you will be using and will be calculated at the end of the acutely amount is quite impressive and very easy to use though my first attempt was fail by placing it in the wrong direction lol but at least it's not a huge costly error but one that I learned very fast and with just a few copies needed I was done just as fast to be on my way but loved the convenience they provide as I did have a copier in the past which came obsolete as technology has changed though every once in awhile we do need to some hard copies of items to keep on hand for reference is good to have places like this to use for very little cost. Thank you!

    Absolutely horrible workers. Will not help any elderly patrons. The two posing girls do absolutely…read morenothing except stand and pose and take selfies. When I finally got to even look towards the counter. Her response was, " Can't you read English. It says to SCAN in your own packages. Print them and do your own work!" Then she went back to posing. I gave this place another chance but this is it. From now on I will only go to the Queen Street location and they have 5 star ratings Why does FedEx hire such horrible people to represent them. If I could give ZERO. That is what that 1500 Kapilani location is terrible

    The UPS Store - shipping_centers - Updated September 2026

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