Let me start this review by saying we came to this dealership with a short list of the cars that we were looking at , and have made it clear that we are willing to wait if that means getting the car that we want. We came to this dealership twice - 1st time was to see a Kia Sportage in person and test drive it. And see if the customer service is ok. Not even expecting stellar service because we never really had that experience at a dealership. Anyways, Frazier was very patient with us, very knowledgeable and really made us comfortable asking questions. He explained that a lot of people are looking for this car so they don't have anything available right now and provided us options. We felt good about the service but really had to weigh our options so we told him we'll think about it and come back. Earlier this week, we came back and got a different guy because Frazier was probably not in that day or whatever. It was our bad, we should have asked for his card/number. Troy, I believe was his name, assisted us on our 2nd visit. And that experience was just the complete opposite of the 1st. It started fine. He asked us questions about what we want. We told him that we did our research on the cars. We were really thinking of getting a Kia Sportage SX Prestige. We really want the hybrid but we knew they didn't have anything in stock. So when he asked us if we'd be okay with the sportage gas, we said yes. We really were ok with it if the price is right and it has all the features we like in the hybrid. We talked about the prices, fees and stuff. We told him we would be interested to trade in our current car if he can give us the same or a better offer than the one we got from Carvana and Autonation. He asked for our keys so it can help them with the assessment. He then told us that the value of our car if we trade it in with them is about 9k to 10k, later on he increased it to around 12k. The offers we got were both over 16k. He also told us that their markup is 8k. If we want the car without the trade in, it will be 46k out the door or he can do 38k plus the trade in car. These are big numbers so we asked a few mins to discuss it. We just knew that we'd need more time to think about this and weigh our options so we told him we may need a night to think about the numbers and come back if we decide to move forward. At that point, we really have not made a decision because he just dropped a lot of info and numbers. But then he started sounding frustrated and condescending. Making comments like, "i thought you said you did your research on this? " "Your car value is never gonna be 16k, you're lucky we are quoting you 10k" and kept showing us the tool that they use. He also started pressuring us to give him a number that would make us to the deal that day. Or at least pay the $500 reservation fee. And said, "i don't understand, you said you want this car?!" He then just started addressing my wife because i kept telling my wife it's ok to think about it because it's a bug decision. He then looked at me and said, "would you let her do it for 35k plus the trade in?" That really made me feel uncomfortable because I felt antagonized when I was only trying to help my wife who was clearly just as overwhelmed as me. I told him, I really think we need some time to think about. If you could just give us our keys and we can head out and call you guys once we are sure what we want to do. The guy turned his back on us and walked to their desk. I walked towards the desk and told him he should not try to make another deal because we just really need to think about it and asked for the keys again. The guy said I will give you your keys, just wait over there and turned his back again. At this point, we were standing near the desk waiting for our keys. I was so uncomfortable and getting angry now when the floor manager Davante approached us. I explained to him what happened and told him we would just rather go because we are uncomfortable, i was shaking because i was starting to get angry at this guy. People are looking. If we could just get our keys so we could go. He was very apologetic and empathetic but we were over it. We asked for his card and told him we'd call him directly if we ever decide to come back just to end the conversation and leave that place. But hell no, not going back there again. We went with another company and got a better deal. Now, just waiting for the Kia Sportage Hybrid that we reserved. If I am rating it based on Frazier's service, this would have been a 5-star! But sorry, that was just unacceptable. read more

The worst service department I've ever been to. Go somewhere else if you have an EV. I went here when my EV stopped taking a charge and a warning light came up on the dash. First off, "they don't provide loaners". Second, rental cars are only provided after warranty work is approved. What they don't tell you is that they're busy and will not do any diagnostics on the car for weeks. Only after hounding them after several weeks of nothing did I get a rental car. 3 Months and 3 days. That's how long had my car for. Not once did they give me a single update in that entire time. I would call them and get told that "we're waiting for a part or for kia corporate". You would think that they would relay that to me without me having to hound them. No emails, no text, no calls initiated from them. The rental contract was week by week so you also have the added stress of that. In the end I stopped calling enterprise weekly to confirm that the contract was extended by Towbin. The car is app connected and I can tell when its unlocked, when they attempt to charge it and so on. It went nearly a month with no status updates, no unlock notifications, meaning it just sat for extended periods of time. And when I finally pick up the car they didn't even bother to clean the interior. Sure they "washed" the exterior but there are paint chips on the hood, scuff marks on the body and the car is still dirty on the outside. They basically ran a water hose over it and handed it back to me. The car is a year old at 14.7k miles and due for its 15k "service". They didn't even bother to do that which is just a tire rotation and cabin air filter. Never, Ever go to Towbin anything. read more

the clear coat on my headlights are pealing and the dealership told me that Kia will not replace the headlight because they are still working. I talked the the manager of service and he told me that they were pealing from taking it to the car wash. I has them look at my back windows because they are making a winding noise and one day the window got stuck, they said they don't hear any issues with the window when you can clearly still hear the noise. i believe that I am being treated this way because I am a woman. I also took my husbands care into the dealership for an oil change I told service about one of his back tires that kept loosing air, when I went to pick it up service told me that the tire was fine. then next day my husbands tire light was on so he took it to the tire place he got the tires and they said that the tread on the inside tire was separating and that was why he was loosing air. I told the dealership about it and they said they would talk to the guys in the back. UGH this dealership is the worst. i had them print the records for both cars so I can go some where else. I feel sorry for all the people that were there buying cars. no customer service anymore they just want your money. never buying a Kia again. read more

Made an appointment. Made it clear I didn't have ALL day. 3 hours! I felt so hustled and disrespected as a customer!!!! I told the manager how I felt about being ignored and he then decided to follow me to my car and suddenly I'm a priority. 3 hours wasted!! I was so angry I couldn't speak! Can't wait to end this lease!! read more

What a wonderful dealership!! Go See associate Marco Torres if you are looking to purchase a car! He's very knowledgeable. Patient and I didn't feel rushed or pressured! Kept great communication a whole week.... Love my Kia Fort read more

Towbin Kia - Loooove!! Thank you Marco! - Car Dealers Near Me - Henderson, Nevada

Not only did this dealership sell me a vehicle that has a reputation of issues (22 Kia Niro EV) but they also kicked me out and left me stressed and scrambling during the holidays to find a vehicle after failing me as a customer. They tracked me in a loaner using an AirTag without knowledge, harassing me to bring it back after they told me I could use the loaner for as long as I needed to find a vehicle after they sold me a vehicle and left me high and dry because the bank wouldn't approve the loan for a vehicle that isn't in my possession and being serviced RIGHT AFTER purchase. Then they consistently tried to blame the loan being denied on me telling the bank I didn't have possession of the vehicle. They lied to both me and the bank. I was told numerous times I was going to receive a call or follow up from a general manager which to this day I've never received. I've seen countless reviews about how dishonest this dealership is, how they've kicked customers out after their screw-ups, selling vehicles with pre-existing issues, not taking care of their customers, and etc. Lizeth M. is unprofessional and a snob. Abdul Levy is a liar. Daniel (salesman) didn't seem to have any knowledge about the vehicle and on top of this, sold me the same vehicle he advised needed a service. This is the worst dealership I have ever been to. They belong somewhere on Boulder Highway somewhere with the rest of the rinky dink, fraudulent and dishonest dealerships. Stay away from here and RUN to Findlay Kia if you MUST purchase a Kia. Kekoa at Findlay will take care of you and be honest and upfront. "Chop" just cares about making sure he gets his profits, along with his employees. After all, this IS becoming a capitalist country. read more

On two occasions I have bought a car there in 2023 I bought a new Kia forte LXS 0 miles the truth is I don't know why but the two vehicles I bought have been poor quality, the forte since I bought it the windows did not go down on the left side on both sides it was repaired and continued to have the same problem in July 2024 I did the Trade in for the Kia k5 2025 GT line, and there it is that I left it at the Dealer with barely 74XX miles I left on the night of Thursday 6, 2025, I left work to my house and then the car would not accelerate, it would not run, it had no power, there it is that I left it at the dealer on the night of that Thursday and supposedly they cannot give me a car to use until they know what mine has, on other occasions the K5's screen suddenly turns off going black the right side part that shows the map turns on and off suddenly, the truth is I bought Kia because they are nice models but the truth is that after these experiences I do not I will never buy a Kia again, it is annoying to pay for a car and have them be of such poor quality and have so many faults, if you said you have been driving for 3 or 4 years and you have driven them a lot, I have barely had it for a year and they are already giving problems, oh my god, that makes me angry and on top of that, me paying and they don't give me a car because they don't know what's wrong with mine and I have to walk because the joke is that they don't have a mechanic and no one can see what's wrong with my Kia k5 car... anyway, this is not the place to complain but my experience with buying these cars and in this place is terrible... read more

Came in with a request and got what I wanted, a great deal, amazing customer service, and keys to our new reliable beautiful vehicle. Thank you in particular to Rolando for finding the vehicle, Tee for getting us the deal, and Joe for getting the deal done. Felt heard and appreciated. Will be definitely recommending everyone and doing more business with them. read more

Everyone gets iffy feelings when stepping on to a car lot, either you not knowing what you want or really the price and budget of how everything is going to turn out. A salesman at Towbin Kia, Favian did a great job selling me a car that was closest to my budget and expectation. Not on point but the very closest as possible for my choice with price and car( with my credit and down payment) . I am grateful that I'm driving My first EV which is a 2020 Kia Nero EV and am pretty satisfied. Now the finance team that's another story. Sales team on point read more

Don't waste your time with this dealer. Negotiated a cash price on a new car, signed their offer sheet and told them to get me wire instructions so I could pay for the car. Sales person came back and said that I needed to "help him out and finance the car that day" because he helped me out on the price and "was losing money on the deal". I told him that selling a car at a loss was foolish and he said "no deal" and walked away. All AFTER I signed his offer sheet. What a disingenuous outfit. read more

Very disappointed with the service I received, the guy behind the computer and confirming prices made us feel unwelcome and kicked us out, after years of good experiences with Kia, one employee is ruining an entire branch! read more

Dishonest dealership. they have a Kia Telluride Stock number : T1842, advertised on their website . for MSRP $43,020 Towbin Kia Discount $1,721 Selling Price $41,299 Military Specialty Incentive Program $500 Details They also have the window sticker on the website with the price very clear , MSRP $43,020. I went in and test drove the vehicle, and they added a $6000 mark up on the vehicle, SO DISHONEST!!!. It is not mentioned on their website, or on the sticker on their website. They should be an honest dealership , and honor the price that is advertised, they are just trying to get you in, and then add on to the cost, no morals here, buy from another Kia dealership, one that is honest. read more

Went to Towbin Kia to purchase a new car. I was interested in a K5 Gt Line. They happened to have the exact model I wanted. Our Salesperson, Paul Petrel was very helpful and knowledgeable! My only complaint was that they weren't really willing to bend on the price and the mark up was $10,000. Other than that I would purchase another car from them! Thanks Towbin KIA, I love my "Wolfie"!!! read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

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Update! They get five stars for my most recent visit with them. I've had my 2015 Kia Soul for six years now. It was recalled back in February due to a hazard where the engine can burst into flames while in operation, so I was required to take it in and get it replaced. After getting the recall notice in the mail, I called the dealership to discuss when I could bring it in. I have a busy work schedule and I normally get off work at 4:00 PM (maintenance department closes at 5:00 PM). I scheduled an appointment for 7:00 AM on 2/17/21. The guy I spoke to over the phone allowed me drop it off the day before the appointment and leave it there overnight. They called me at around 8:30 AM 2/17, saying that the engine was successfully replaced and they told me that I could come get it anytime before closing. I picked it up after work that afternoon and the service was done at no cost to me. Was very impressed. Thank you!! read more

This is my 3rd car from Towbin Kia and my second time purchasing from Paul. I purchased my first Kia Niro in 2020. Loved the car, really loved the color. She was my baby. A week before Christmas 2021 I was in a bad accident and my car was totaled. COVID and a lack of cars in lots was not the best time to have an accident. I wanted to car shop before I really had to get a car. I loved mine so much I knew I had to go out to Kia and see what they had. My mom took me. Worst thing about a car dealership is the pushy sales people. Before you can make it out of your car they are right at your door. Then proceed to stalk you as you are looking, to my surprise that did not happen here. We walked around looking at replacement cars for me. After about a good 15 mins of looking we were approached by Paul, asking if we needed help locating anything. Told him my story and what I was looking for. He said he would check what was coming in over the next few weeks to see if anything fit my needs. While he was in the office check this out, my mom decided to look at a car for herself. We found a car she liked and decided to test drive it. We were able to get a good deal on her new Kia and have converted her to the Kia family. She loved it and we walked away with a car for her. I still had to wait but told Paul we would be back soon to get me a car. We return the next month to get me a car. I did not want white or silver. I feel all cars on the road are these colors. But the only other car they had that was not white was dark grey. Because I needed a car. I went ahead and took it. The car was great. It did what it needed to do and got me back-and-forth to work. Such great gas mileage being a highbred I was able to get 550 miles to the tank. other than the fact of the color of the car it's a great car. Finally hit 5000 miles on it and had to go in to have my maintenance done. While waiting for maintenance we saw the new 2023 fully electric Niros. Saw Paul and asked him what he thought we could get for my car. He said that my current car was highly in demand and that he could get a great deal for it. We said go ahead and run it and if the numbers work out I want the one off of the show room floor. Luck was on my side because they ran the numbers and it was a great deal. Walked away with a new car off the showroom floor. Cannot say enough about Towbin Kia. So happy for my new car. Love the color and we told Paul, we will be back in a few years or sooner if something nicer comes along. read more

I called in to make an appointment for an oil change, and drove my car in to be greeted by Joe Defalco at the service desk about one week later. My appointment was at 10am and I arrived at 10:03. Joe advised me that there were some manufacturers software updates and offered a car wash along with my oil change. I asked for a coupon abs was given a $5 discount, nice! I Also asked for a tire rotation and check, the indicator has been going off for a while in the air pressure since it's getting hotter ou The waiting room was nice but so many people were waiting that I had to stand fir a while. At least 2 customers are gone now so I've taken their seat. The waiting room snack area is filled with chilled bottled water, assorted teas and coffee. There's snacks to purchase in a vending machine. They're is a television and the parts department offers a selection of accessories. The total Bill $58 of that $19 was tire rotation. It's 11:22 they more just finishing up and I'm out of here, great service with a smile thank you! read more

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Outstanding customer service. On numerous occasions, the salespeople have been helpful beyond expectations. David Alfaro assisted us in familiarizing ourselves with the navigation system and other features. He was patient and extremely kind. read more

Andrew was a great sales person, got us a great deal has a wonderful personality. Very helpful.

I came here September 2022 of last year got approved for a 2018 Buick Encore. 4 months later the engine over heated. Got it towed to Kia. The extended warranty I had gotten refuse to fix my engine. Saying it was extremely over heated. I should of pulled over sooner. I did, I was on the highway once it overheated the car wouldn't go any further. They wanted $8000 for an engine car was $18000. Filed bankruptcy on the car. Decided to go back to Kia since on Experian it says my credit score went up. They got a electric car program, talked to someone they said sorry about what happened. Told them I don't want to do a down payment. That's where the electric car program comes in. $4000 down on used Niros. We'll, guess what? Didn't get approved for that, saying g my score is super low ( it's now, not high either). So once again Kia fucked me!!! So, I'm done with this dealership. Don't get a warranty thru them, they will not oblige by the warranty and you'll be screwed and probably gone have to file bankruptcy like me. I would give no stars if I could!!! read more

We should have listened to the negative reviews. Completely disappointed and left feeling lied to. We went looking to purchase a new car and after speaking with Nadica we felt comfortable with moving forward with purchasing a new car from them. We got our credit checked and sent over a deposit! Unfortunately after we sent over deposit, the process seemed to slow down and we were left with the some unexpected new about the car we were buying. They told us the car was damaged and was in the shop. They offered us another car in a different color. This felt extremely shady!. We were told it was a brand new car, sent us videos and we were under the impression that everything was ok. We were able to get OUR deposit back, but we had to call numerous times to actually get that done. Buyer Beware read more

THE SERVICE DEPARTMENT : Great Service Principally BY : Joe Defalco the service advisor he is definitely the kind of advisor that makes you come back. Delivers more then he promised Faster Less expensive Leaves you feeling good about coming Towbin may not realize it and maybe they are a good outfit to work for, which is why he stays there and keeps people relying on him over and over Thank you Towbin Kia and Mr. Defalco read more

Kia Towbin was great, Dylan and Quincy helped me get my 2024 Kia Sorento with all my wishes that I wanted. The experience was great, quick and fast. I have had many bad experiences with car dealerships and Kia towbin proved to be the best. They even help me with my Kia connect after I left the lot when I couldn't. Thanks for such a great experience!! Not to mention I love my new car read more

this was sent to the dealership and no response Subject: Expressing Disgust with Employee Behavior and Lack of Action I hope this letter finds you well. I am writing to express my profound disappointment and disgust regarding an incident that occurred at one of your Kia dealerships recently. As a loyal customer, I have always held Kia Motors and its employees in high regard. However, the recent behavior of one of your employees has left me deeply troubled and questioning the values upheld by your organization. On [7/13/24], I visited your dealership located at Henderson. While browsing the showroom, I overheard an employee openly discussing his happiness at the news of an attempt on former President Donald Trump's life. This conversation took place in front of other customers, as well as the general manager who was present at the time. The employee's complete disregard for human life and his callous remarks were not only offensive but also highly unprofessional. As a customer, I find it appalling that such behavior was not immediately addressed by the general manager. I expected the general manager, as a representative of Kia Motors, to take prompt action to reprimand the employee and ensure a safe and respectful environment for all customers. However, the fact that no action was taken on the spot is deeply concerning and reflects poorly on the professionalism and values of your organization. It is important to emphasize that I strongly believe in freedom of speech and expression. However, there is a clear distinction between personal opinions and public conduct. In this case, the employee's remarks not only crossed that line but also demonstrated a complete disregard for the values of respect, empathy, and human decency. As a result of this incident, I am left questioning whether Kia Motors supports or condones such behavior from its employees. It is my sincere hope that you will take immediate action to address this issue, both by reprimanding the employee responsible and by implementing measures to prevent such incidents from occurring in the future. Customers should feel safe and respected when interacting with your employees and visiting your dealerships. I believe in giving feedback with the intention of improvement, and I hope that my concerns are taken seriously. I have always appreciated the quality of Kia vehicles and the service provided by your dealerships. However, my trust in your organization has been shaken by this incident. I urge you to prioritize the values of integrity and professionalism within your workforce, as it directly affects the reputation and trust customers place in Kia Motors. Thank you for your attention to this matter. I look forward to hearing from you soon regarding the actions taken to address this issue. Take politics out of it someone Lost their life, someone lost a husband and a father and people were injured. If your employees feel like violence solves problems I don't think it's safe for people to shop here. Additionally when the employee was called out by another customer he waived his hand angrily ate her in complete disrespect and walked off. how can you employ people Like this? Not only do they have a complete disregard for human life they also have no respect for women. Shop elsewhere people and please spread the word Towbin companies employ violent , rude and disrespectful people. I'm Sure they won't fire the employee. read more

I truly don't like leaving bad reviews but Towbin Kia customer service has really gone down hill. I'm a repeat customer and have bought two cars here before. My fiancee also purchased a car here in recent months. I was in the market for a new or used car. I went back and forth with the online chat function but didn't hear back. I was constantly told that a member of the sales team would contact me. I found a car and applied for financing so I was ready to purchase. I finally got contacted by Evan. We exchanged numerous texts and he stopped responding on February 11th. Here we are a week later and still no update. I've reached out numerous times and nothing. We won't be doing business here again, not that they valued it in the first place. Piece of advice, take your business elsewhere!!! read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

What a rip-off!!! My husband went in to the dealership to purchase his leased car from Warren in Finance. (My husband has a great credit score.) Warren charged him the highest interest rate possible and added a maintenance plan when my husband told him he did not want any plans what-so-ever. After I saw the contract and tried to reach Warren, it took him 3 days to get back to me due to the unprofessional way they handle things in their building. The other finance person wouldn't do anything to help me and his secretary told me she worked in another building so she had no idea where or when he could get back to me. I could go on, but my advise to anyone dealing with this dealer..STAY AWAY!!!!!!!! read more

On the 16th of March my husband test drove ( windows up) and bought a 2024 Kia Sportage Hybrid Prestige. At the time I was impressed with the quietness of its performance including backing it up, driving the highway, etc. So we went back to Towbin Kia on Gibson in Henderson 2 days later and asked if they could show us and hopefully sell us a Kia Sportage Prestige Hybrid Plug In with all the same features. We test drove the car windows up and it seemed to put out the same levels of decibels of sound as the car my husband just bought during the test drive out of the parking lot, on the road and when parking. That was on March 18th, also a cold day. Then on March 26th, the 8th day of owning the Plug In car, I started it up to go to the doctor, with the windows down as weather had warmed up and the front of the car made a noise like "the sound of a jet preparing for take off" as the Service Manager who evaluated it today also observed. I was told that the car MUST have made that jet propulsion noise on the day of the test drive. Sales people normally and naturally will not point out any features that might kill a deal, so I do not blame the sales person, that I was shocked to find out the annoying loud noise Kia Sportages make that you do not notice with the windows up. The Service Manager also said that there was nothing the dealer could do to remedy legally this defect, that in fact ALL Sportage Hybrids regardless of platform (X-1 etc.) make this loud jet propulsion noise, and that Kia Corp knowingly sells cars with this "jet" like sound that cannot be changed by the dealers and still WON'T be changed even by Kia Corp the manufacturer themselves, despite the over $50,000 PRICE TAG for the plug in and over $40,000 price tag for the regular hybrid. He finished by saying only the sales person, who has no authority, could "help" me. Which he could not. Only Kia Corp can provide a technical fix which they do not. So if you want the extra loud volume only feature go get it. For me though perhaps a fool and her money are soon parted. And so is this customer parted from Kia Corp. read more

I was told the oil change and tire rotation would be 2 hrs. it was almost 3 - asked the lady that checked me in, Karen, to call me back with price information on my last visit. Never received a call. Looked through my paperwork and found that 11/23 I was charged $75 for this service, and this visit 11/29/24 I was charged $160 for the same service. So, double + in one year's time. That is crazy, who can afford that? read more

Came in this morning for my 11am appointment to have a couple recalls taken care of. Joseph one of the service dudes was personable and helpful since it was my first time visiting this location. He was thorough in getting me checked in, within a timely manner. I then waiting in the service customer lounge. The lounge offers free: coffee, water, tea and snacks (ask the cashier peeps, for the snacks). The waiting area is not that big but they do have a TV playing morning talk shows to kill the time. I brought in my laptop, cuz they do offer free WiFi. Simply ask your service advisor for the WiFi information. Des, the customer service manager came out to check in on my dog and I, which really made me feel like a valued customer. Thumbs up for that! After about an hour, I received a call from Peter, the service manager stating my car was ready. Peter was very friendly and made sure all my questions and concerns were answered. Thanks Peter! Mind you, they said the entire service for my recalls was going to take about 2 hours. Finishing a whole hour than expected? I'll take it. All in all a good first visit. Thanks Towbin Service Team! read more

Excellent customer service! We are thrilled to be a part of the Towbin family of satisfied customers. From the day of purchase to any minor issue, everything has been handled in a friendly, professional manner! read more

Car purchasing is as energy taxing and stressful as they come. The negotiation period is as exhausting as they get. You know it...we all know it. Thankfully, Victor West made our journey at Towbin Kia so very pleasant every step of the way. Victor is a gentleman and commendable asset to this establishment. He was honest, positive, and willing to try to satisfy our every inquiry. He gracefully brought all parties to an agreeable price, and ultimately, gave my mom a beautiful car to drive home. We had explored other options prior and after, but Victors excellent and personable service definitely played a strong part in our decision to stay with him. Thank you Towbin Kia and Victor for providing the best. P.S. The coffee is worth it! Do it! Ask for Victor! read more

I'm gunna get straight to the point ... that Bailey really knows his sh!t. I know for a fact that he hands down has such exquisite customer service. He puts his all into really making you not only feel welcomed to Towbin Kia but making you feel so much better about your purchase. Thank you Bailey, you are definitely going places my guy. Myself and my Husband Kelvin definitely appreciate you. read more

Towbin Kia - Our 2022 Kia Telluride - Car Dealers Near Me - Henderson, Nevada

My keys were held hostage in order to prevent me from leaving while I went through their charade. But more on that later. I was shopping for a specific car, and saw they had two of them in stock on their website. As I was traveling from the other side of town I called first to confirm I could take one for a test drive. Person on the phone confirmed that yes they were available and I could drive them so I made an appointment for about 90 minutes later. So I arrive at the scheduled time, sit down with a sales person and go through the usual questions and so on. Then she takes a look at my car, and then after some more back and forth and the usual stuff you expect from a car dealer she comes back with the keys for the test drive. I ask her to confirm it's the model I'm looking for. And of course it wasn't. They're sold, she tells me. What both of them? In the last couple of hours? So I've traveled all the way across town on false pretence. Anyway, the car is close to what I want so it's still worth taking it for a drive. I get maybe 10 minutes in the car then I'm back at the dealership. She asks if I want to buy the car. No, because it's not the trim I want, which I told her upfront. Anyway, I then get dragged off to some spare storage lot where I get shown a car that's literally so new it's still covered in plastic. Completely covered. Also it's not the trim I want either. She's clearly annoyed like I'm wasting her time. So on the way back to the dealership I mention that I traveled all this way because someone told me on the phone I could take the car I wanted for a drive. She tells me that the person I spoke to just answers the phone and makes appointments, like it's my fault. We're now an hour in and I've had 50 minutes of nonsense and only 10 minutes on a test drive. When I get back I realize they never returned my car keys after the appraisal. So I ask for my key back, a couple of times. But "the manager" has the keys, so off she goes, but instead of returning with my keys, she returns with the manager. So I ask twice more, and he doesn't have them either! So off they both go, and then the sales director himself turns up. The first thing I say is where is my key and he looks all offended, like I'm the jerk. This time they did actually have the key so I said I have to be somewhere else, and I leave, never to return. I've read other reviews where they've done similar things with holding driving licenses hostage, so beware. Their whole MO is to spin it out, take as long as possible and wear you down into you eventually just give in and buy a car from them because you've spent hours with them. They also slap on an extra $3995 for their desert package which is a whole load of nothing and just a ploy to negotiate a "deal". They use some cheap window tint and won't even tell you what it is they put on. I've had some really bad car buying experiences but this one really beats all the others. Zero stars if I could. I'll be complaining to Kia as well because Towbin gives them a bad name. By the way for the people at Towbin: I hold management responsible, not the sales rep. The sales rep I dealt with was polite and as helpful as possible but clearly trained to the shady Towbin way. read more

We were really excited to come here, we had two people with us that were looking at purchasing a vehicle. One person had an appointment and the other did not, the first bad vibe was when they assumed we didn't need help because only one person had an appointment. After that Alex was in charge of helping us, sighhhh Alex completely ruined our experience, he put absolutely nooo energy or joy into the experience. He didn't try to accommodate our price range at all! HE DID NOT CAREEEEEEEE!!!!!! He literally did not put any effort into our service and I don't understand why!! Ugh so frustrating! NOW JACOB!!! AMAZINGGGGGGGG THANK YOU SO MUCH FOR YOUR PATIENCE, KINDNESS, AND ALL OF YOUR HELP. read more

Thank you so so much to Ellen and Warren at Tobin Kia!!! They went above and beyond with my mom 2nd year in a row!! I highly recommend them, they will work with you the process was easy, Ellen explained everything thoroughly, and Warren got everything settled with the loan. My mom left the dealer happy and satisfied 100% they previously made my moms trade in process easy and offered a lot more for her car than other dealers, and worked with my moms budget to put her in a nice car. This time she wanted a second car and once again they made the process super easy. Best car dealer in vegas. Thank you so much to everyone at this car dealership, especially Ellen and Warren read more

I bought a car about a year and a half ago. I purchased their extended service plan. The representative told me the service plan covered all maintenance and repairs on the vehicle. That was a lie. Turns out the service plan only covers oil changes and tire rotation. READ EVERYTHING! Because they lie and misrepresent! Also, don't be fooled. When you are buying a car they are friendly and attentive. When you bring your car in for service, they run behind, they don't even bother saying hello, and they ignore customers. Awful service and dishonest sales. read more

Five stars for Joe DeFalco. Personable, friendly, courteous and eager to help me with my car issues during this current Kia recall. One star for the overall responsiveness for the service department. Trying to get a hold of these guys is like pulling teeth. To be completely fair, my problem did get fixed, but it took me forever to get any kind of response. On Thursday, October 27th, I was on hold for nearly two hours before receiving an answer from anyone in the service department. Because of Joe's excellent performance, I will give Towbin Kia another chance should I need to use their services again. But to anyone looking to contact their service department for any reason; proceed with caution and be patient. read more

I was there to do a drive test and they were desperate to sell me out any cars.... I felt pretty uncomfortable, they guys kept bringing more people like I was some weak link that wouldn't resist, as I kept saying I'll be back they were putting some bad faces, like eye rolls etc... what kind of service is that for someone who is trying to get a 45k car! Very disappointing experience.... read more

Be aware of what they tell you. I bought a car and they suppose to pay for part of the registration fee. They told me that once I pay for registration to send back the receipt (which I did)and that was all I needed to do. Then they told me that since I did not scanned the code I was not eligible for that promotion. I showed them the code when I was buying the car but I was told just to send receipt. They told me is a misunderstanding. I believe is a misunderstanding on your side since I don't work at Towbin. Very dissatisfied and disappointed they were not able to credit 350 dls. read more

Davante was great and he worked hard to find us the best car for us. I would recommend you give him a call when you visit Towbin. BTW, they gave us a very fair value on our trade in which is rare these days. read more

I purchased a new 2020 Kia Niro from Towbin Kia on June 23rd. The purchasing experience was just fine and the vehicle is great, but it's my post-purchase experience that prompted me to write this review. The first small issue I had is that the car wasn't cleaned as well as I thought when I took it home. It was dark when I drove it off the lot but when I looked at the car in daylight, I noticed the interior of the windows were dusty and had marks from where the sale stickers had been placed. There was also adhesive residue on the outside of the vehicle from the protective wrapping for delivery. My sales rep was aware of the adhesive and tried to pick off most of it as I cleaned out my trade-in. Looking back, good customer service would dictate that you as the sales rep realize that the car needs a more thorough clean and schedule a time for your client to come back in to have the adhesive removed properly. I didn't make a big deal out of this because the dealership was closing when my purchase was finalized...and I was excited about my new car. The main issue, and the reason I'm writing this review, is that even though I purchased a new vehicle I did end up paying for my new vehicle registration even though at the time of purchase and at the time I'm writing this post, Towbin Kia's website stated "complimentary vehicle registration on new vehicles". I'll preface these details by stating that this was my first time buying a brand new vehicle and I don't know the process by which a dealership communicates with the DMV to facilitate complimentary registration payment. I picked up my paperwork for my registration on July 6th around 10 am from the cashier at the Towbin Kia. When I picked up my paperwork, I pointedly asked "I take this [paperwork] to the DMV and they'll give me my plates, correct?" and the cashier answered, "Yes". I reiterated "I won't need to pay for anything?" and she replied "Yes". Because my car's temporary registration ended on July 23rd at the time it didn't qualify for an automatic extension, so I went to the DMV, stood in line, and scheduled an appointment after explaining my situation. My paperwork stated that it wasn't eligible for online registration, I assumed this was because the dealership was paying the registration. My appointment was scheduled for August 18th. When I spoke to the DMV rep, he explained that I would need to pay for the registration and that in situations where the dealership offers complimentary registration, customers would pick up their tags from the dealership, not paperwork. I called Towbin Kia between 10 and 11 am on August 18th and explained that I had had to pay my new vehicle registration myself and I wanted to be reimbursed for the cost. I was transferred to the Sales Department (I believe) and the male sales rep I spoke to told me that the sales rep that had handled my sale was unavailable but would call me back. By August 21st I still hadn't received a return phone call, so I called Towbin Kia again, this time asking to speak with the Sales Manager. I was transferred to a line that went unanswered and then sent me to voicemail. In my voicemail message, I explained my situation and disappointment and left my name and contact information. At the time of writing this review, I still have not heard back from anyone regarding this situation and it's been a month since my last call. I'm not one to write poor reviews, but I really feel that the ball was dropped in my situation, and I don't think that calling the dealership again will yield any results. I suppose I could have asked about the complimentary new vehicle registration at the time of my purchase, but if a promotion is being advertised on the dealership website I don't feel like it's my responsibility as a customer to remind the sales staff of their own promotions. Perhaps there was an undisclosed stipulation to the complimentary new vehicle registration that isn't noted on the website that I'm missing, but even that should have been addressed when I called in. Unfortunately, this has been the worst experience I've had when buying a vehicle and it was my first brand-new vehicle purchase. I can't recommend Towbin Kia to others and at this point, I wish that I had made my Kia Niro purchase with Findlay Kia who serviced my trade-in, a Kia Soul, instead. read more

Towbin Kia - Complimentary New Vehicle Registration promo on Towbin Kia webiste. - Car Dealers Near Me - Henderson, Nevada