Findlay was helpful with a purchase that was exactly the vehicle that I was looking for. Even though they are far from my home, they helped me get everything completed and drove the car out to me. Thank you! read more

I recently purchased a pre-owned car from Findlay Cadillac. The buying process itself was smooth, and I was genuinely excited about the car. That said, the experience changed once I got home and removed the front license plate placard they installed. I found multiple extra holes drilled into the bumper that were not there when I test drove the vehicle. This appears to have been done after purchase, which was disappointing. I attempted to fix it with bumper plugs, but due to the additional holes, I had to go to a body shop for proper repair. I reached out to the dealership and they initially seemed concerned, but I haven't received any follow-up. For anyone considering purchasing here, I'd recommend clearly asking them not to install any dealer branding or plate frames that require drilling into the vehicle. I've included photos showing the condition before, what was added, and the damage afterward. read more

Findlay Cadillac - Frame that was added after purchase. - Car Dealers Near Me - Henderson, Nevada

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I want to be clear that the people at Findlay Cadillac have been pleasant to work with. The process, however, needs serious attention. My new Optiq had previously served as a service loaner and had recently been returned. No post-return inspection appears to have been conducted, and no delivery walkthrough was done when I took possession. I discovered a Rear Camera Mirror defect 20 minutes after driving off the lot -- something that should have been caught either at loaner return or at delivery. I made an appointment to bring the car in for the repair. Despite having advance notice, when I arrived I was quoted 48-72 hours just for diagnostics on a brand new vehicle, no loaner was available, and I was handed off to Enterprise -- who took 35 minutes to arrive from 5 minutes away -- and placed in a gas-powered Equinox. I traded in an EV. The appointment gave the service department every opportunity to be prepared. They were not. After escalating to the service director, I spent the better part of the next day with no diagnostic update and no proactive communication. It took multiple calls and texts up the chain to finally get any movement. By late afternoon on day two, diagnostics were wrapping up and an EV loaner was secured. When I picked up the loaner the following morning, my service advisor had no updated status to provide -- not because of any lack of effort on his part, but because information simply wasn't flowing from the shop to the advisors. The system requires advisors to chase technicians for updates rather than pushing information proactively. That gap is felt directly by the customer. The loaner handoff revealed yet another process gap: no one had verified that the vehicle was properly equipped for an EV customer before I took possession. The loaner was missing the J1772 to NACS adapter required for Level 2 charging. When I notified my service advisor, they didn't have one handy and had to send a porter to retrieve it from my own vehicle in the service bay. For a dealership that sells and services electric vehicles, confirming a loaner EV is ready for an EV customer should be a basic checklist item. The repair itself was completed faster than quoted, and the concierge service -- which came with my prepaid maintenance plan -- handled the final exchange seamlessly. The car is back and the mirror camera is working. Buying a Cadillac should feel like a premium experience end to end. The product is delivering. The process needs work." read more

Poor Experience with KELVIN Me and my wife are from California, did the back and forth negotiating of terms over the phone and over the course of several days, agreed on a number "out-the-door-price", and arranged to fly out to purchase the car. After non-refundable plane tickets were purchased, we touched base with KELVIN, and he told us that another salesman already sold the car. Offered another vehicle that was not comparable. Not sure what kind of bait-and-switch is going on here at this dealership, and I can't comment on other sales reps, but just be careful with KELVIN. read more

If I could give it 0 stars, I would. Findlay Cadillac is not a good dealership. My girlfriend had been working with them to get pricing to $40,000 out the door on a used Lyriq for days, but never got below $41,500 with very slow communication. She test drove the vehicle and knew she liked it and wanted to move forward. I decided to see if me being a man would make a difference, and wouldn't you know it, it did. After reaching out via text, within 30 minutes, I got the price to $40,000 out the door. Very frustrating dealing with that and seeing the sexism firsthand. I informed the salesperson, Alex, that I wasn't the buyer, but my girlfriend was and connected the two of them to proceed with the deal. The deal was made on a Monday evening and we were warned that the car may sell before we were able to come to the lot at 4pm on Wednesday to pick it up due to work and childcare needs. Wednesday morning, we got a text saying the car was still available and confirmed we'd be able to come by at 4pm that day to finalize the sale. In the end, we opted not to go to the dealership to complete the sale, as test drives had already happened and there was no need. So, texts went back and forth for a bit to find out if using an AmEx to make full payment could happen, which it can't, but a $5000 deposit could be made to lock in the car, and bring a check the next morning to pay the balance. At 5pm, the deposit was made and we were set to pick up the car Thursday morning. At 8pm, a text came through saying the car that we had secured with a substantial payment, had been sold to someone else. Thin apologies were made and the dealership said they'd do their best to find another vehicle to make the deal with. The day after the car was sold, the dealer came with a couple options for vehicles to work a deal with. However, these were going to be $8000-$10,000 more than what we'd previously agreed upon. Other options were Chevrolet Blazer EVs, which are in no way bad vehicles, but to try and offer a Blazer at the same $40,000 as a Cadillac seemed absurd. Days later, a lie was told that the $5000 had been refunded when it hadn't, only being processed the next day after being asked about it. Overall, the experience with Findlay Cadillac was awful, I would recommend going to any other Cadillac dealership and avoiding them at all costs. read more

Findlay Cadillac - The final pricing sheet. - Car Dealers Near Me - Henderson, Nevada

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Started to look at cars & do a lot of "window" shopping not really knowing exactly what we wanted to purchase. To say customer service is a "lost art" nowadays was quite the experience as we visited a lot of dealerships until we went to Findlay Cadillac and met Jhaiden!! Great "First Impression" greeted us with a smile & ready to serve. Great listener, patient and willing to suggest something we may like as he educated us on the what the cars can do! Loved that we gained a new friend and no pressure sales. We did end up getting a car he happily showed us and sooo happy knowing we made the right decision to purchase our car from him!! Thank you Jhaiden (and Blaine) you are awesome!!! Keep doing what you're doing - YOU ROCK!! read more

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This is how Finley Cadillac does business, absolutely ridiculous. I've been having oil changes that cost me $112 which is high. I come in for an oil change and they charge me $287 for an oil change.. walk in and they just do work on your car with no knowledge that they change the prices. Business ethics is Trash lack of respect is even worse. read more

Cadillac is not what it used to be. Our GM retiree parents would be rolling over in their graves. This dealership sells new cars to customers without first ensuring all firmware/software patches are applied, negligently knowing it will bring customers back for repairs within weeks of first buying. When called out on it, the service manager, Colton, shrugged his shoulders and said, "hey, that's how GM ships them to us, and you made it 700 miles before the issue appeared." WHAT?! So if there's a dangerous recall for vehicles in inventory, they don't bother addressing them until it becomes an issue for the customer. This is their policy, stated by the service manager. Then we are told, "We went through the entire car and everything is up to date now." Three minutes after leaving the dealer, the car shows that a software update is available. The parts department is also gouging on prices. A NACS charging adapter that's $225 on Cadillac's web site is $300 at Findlay Cadillac. When asked why it was more, they just shrugged and said, "should have purchased online." We should have gone to CarMax and bought used. I guess we'll find a different Cadillac dealer for future maintenance. This one is proudly incompetent. read more

Findlay Cadillac - Dealer claims the entire vehicle was checked and all software updates applied. Three minutes after leaving the dealer, we see this. - Car Dealers Near Me - Henderson, Nevada

I've been coming here for years and had the worst experience today. Sarah was my service advisor and I told her I wanted to use my GM credit card rewards points for my oil change. She asked Omar Mendoza how to do it and he used all of my points which was 24,725. The oil change was around $130 which would've only been around 1/2 of my points. I basically feel robbed of $120. All they offered was to come back for another oil change, that's unacceptable I'm never coming back here! read more

Findlay Cadillac - Oil change cost - Car Dealers Near Me - Henderson, Nevada

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I have been a loyal Cadillac customer, but my recent service experience at Findlay Cadillac has been nothing short of disappointing. My Escalade was in the shop for nine days just to repair a coolant reservoir. During this time, I was put in a rental vehicle that was nowhere near equivalent to my Escalade--a cramped Chevy Equinox--which made juggling life with two kids and their busy sports schedules extremely difficult. When I finally picked up my Escalade, I was shocked at the condition it was returned to me in. The interior was filthy, especially the driver's side, as if no care was taken to protect my car while it was being serviced. To make matters worse, I discovered a cracked windshield that no one even informed me about. Had I not noticed it myself, I could have driven off and been left responsible for the damage. This is not five-star service by any means. I have another Cadillac already on order, but after this experience, I am seriously reconsidering taking my business elsewhere--possibly to Cadillac Las Vegas. On top of it all, I haven't even been able to get through to a service manager or the service director to discuss these issues. Shame on Findlay Cadillac for treating a loyal customer this way read more

Unbelievably Shady! I saw a 2024 Lyric listed on their website for a great price. Drove all the way across the valley and when I got there and asked for a test drive I was told "someone was hiding the keys". She offered to have us drive a similar model... that's was not well priced. When we returned I inquired why the one on the website was so much less than all the others. She stated it was a lesser model, but that was simply not true. I then requested to look at the vehicle even if the keys could not be found and I was then told that someone had it out on a test drive. After 30 minutes of "selling" me on the new vehicle that I did not want, I asked agin about the vehicle I originally asked to see and was told it was still out on a test drive. That's a LONG test drive. Do I think the car listed exists at the price advertised??? I do not. False advertising to get people in the door. I received lots of calls over the next few days and when I again inquired on the car I wanted to see... nothing, nada...no reply! Dishonest, no thank you. There are other options in Las Vegas. read more

Awful service! We have a brand-new Vistiq with countless problems. The biggest issue here is the service department--service advisors change constantly, and whoever was assigned to us clearly shouldn't be working there. You're left stuck with broken promises. Another major problem is Omar, one of the sales advisors. He speaks to customers like he couldn't care less about providing service--he's just there to collect his hourly pay. When we needed a loaner car, he told us we could come tomorrow, but if we didn't, we might not get one at all. This kind of behavior does not fit the Cadillac brand. We purchased an $80,000 car, yet we're receiving service on par with a fast-food chain. Completely unacceptable. read more

I've bought several nice cars in Vegas, namely with Mercedes and BMW. Always treated very well. I saw this Escalade on the lot yesterday at Findlay Cadillac Henderson and sent online info that I was I was interested. I was called this morning and wrote back I was on my way. Salesperson called sent me a text that they would see me within the hour. I show up and the salesperson ignored me and had me wait around 15 min until the Internet Manager came. He says, we sold the car. I said, when? 15 min ago because I was told the car was being cooled down and ready for me. Zero apology and no offer for anything else. I left. I have an 839 credit score, make over $500k, dress well and was treated like a ghost. I highly do NOT recommend Findlay Cadillac and their shady business practices. I would think I'm a good demographic for their sales team. Apparently not. read more

Findlay Cadillac - Bad Car Dealer - Car Dealers Near Me - Henderson, Nevada

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Never did I think customer service at this place would be this bad. From the customer service provided when we purchased our vehicle to the customer service provided at the service department has been extremely disappointing. When calling the service department, you will be told a message will be left and call will be returned. That's a complete lie! I have called, waited days, and have had patience. Last time I head from someone was over a week ago and that was because of being so persistent! I hate having to chase people around just to get an answer. Last I was told over a week ago is that they would call me when a loaner car would be available. Still not a call or text to even say "hey we still don't have a car available for you". Absolutely no follow at all. Meanwhile, my vehicle needs to be repaired! read more

Bad listeners, wasted 6 hours of our day (2 kids under 7) , they were going to wash exterior off cause it was filthy, I wanted to see if it had paint defects. They took vehicle to detail and didn't let me see it for 5:30 hours. When they just started washing the outside. They pushed me to the side to help new vehicle buyers, super rude. Salesman said on way out that I should just buy it cause I will have to start the whole process again at another dealer. Lmao what a joke, found a nice pre owned vehicle private party and purchased in 25 minutes. Highly recommend avoiding this place. read more

What a nightmare in Service!! Stopped in Service this week to find out why center console was blacked out. No light. No radio. No air etc. Daniel Botta INSISTED that I leave the car for 72 HOURS while he researched why. I told him I wanted to drive the car home while he checked out my extended Warranty. He had me renting a car through Enterprise while I could have had friends pick me up. AND he never tried calling me when he found out the problem was a failing Battery! When I got ahold of him finally his tone changed when he found out my Battery was covered by Warranty with another firm. He couldn't sell me anything or push more extended Warranty on me as he did the day before! So he stuck me with an Enterprise bill of $150 which I did not want or need! That's the last time I set foot in Findlay's Service ever again. If this is how they treat their long time Customers. SAD Owner of a '16 ATS bought there.... read more

I've been buying cars for over 25 years and have overall considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac at Findlay blew me away. My salesman, which I don't even like calling him that, he was like a consultant, Ryan Maggio made the process so pleasant and easy from start to finish I thought I was hallucinating. In less than 15 minutes he found me my dream vehicle (2024 Caddy XT5) and we were rolling down the 215. He also took the time to set up both my phones on the console and introduce me to ALL the technology. He told me when I go back to get my DMV paperwork from them in two weeks to keep notes of any questions so he can answer them or fix any of the options I didn't know how to use. He then briefly handed me off to Steve Hoffman the Finance Manager who was honest, straightforward, pleasant and made me feel completely comfortable with what I was signing on for. I've had 15 years in finance and went in prepared for the typical hard sell, bs negotiating we are all used. Nope. There was NONE of that. I left with peace of mind, a full tank of gas and a week later, not a drop of buyers remorse. I cannot recommend Findlay Cadillac and it's staff enough. Do yourself a favor and start with them before you go anywhere else! read more

Service department is the worst I have ever dealt with. Bought 2024 XT4 Sport and has been a nightmare. Been waiting over 3 months for parts for drivers seat. Have not received a single call from Service Department. I have to call to get any kind of information. Was told to use rental car so was sent down the road where I waited two hours for Findlay to send the paperwork. read more

This one of the worst dealership i dealt with. I bought a Cadillac 2025 Escalade and I just have been having issues after issues now that they know off, they never answer their phone. The lady that answer the phone rude. I definitely don't recommend this dealership to anyone. If I could not given them a star I would but I have to write a review. Only when GM calls them they answer there call. Poor customer service. We bought this car end December been taking Worst dealership ever ! Don't purchase a car from this dealership! read more

Don't bring your cars for service here!! The service department here is the worst I've ever been too!! Besides my car being there for 3 months for a back ordered part on a brand new 2025 Escalade, once they swapped the part and said it was fixed I went to pick up my car and it wasn't fixed. Check engine light still on. The 2nd time they said it was ready I went to pick it up and the headlamp they said was replaced was still not working. The THIRD time I went to pick it up, the whole bumper near the headlight wasn't installed properly and was sticking out. This place is the worst. You can never get a hold of anyone else when you call the service department. Will never be taking my car back here. Take your car someone else read more

Me and my mom had an amazing experience with Ryan and Ronnie they were incredibly patient and helpful! We went in there after having a horrible experience at another dealership down the road but Ryan was able to easily help us in finding the vehicle that was perfect for us! Ronnie with financial made everything transparent and easy to understand, overall had a great experience and left the dealership that same day with a car that we love!! read more

To Whom It May Concern, I am writing to express my deep dissatisfaction with the recent service experience I had at Findlay Cadillac in Henderson. Toward the end of June, my check engine light came on. My husband, John, made an appointment for service and we arrived at the dealership expecting to be assisted by Daniel. While waiting, another employee reassigned us to Omar Mendoza, who appeared to be training someone at the time. Omar checked my vehicle in, but no loaner vehicle was available. I left with my husband and was told I would receive updates on the repair. No communication was ever provided. We called Omar's cell phone four times, with no response. Three days went by with no updates, so I personally called in to request a loaner vehicle. When I came to pick it up on July 1 at 8:40 AM, the staff member assisting with the check-out made an unprofessional comment: "Make sure to not hit the rims." This was rude, inappropriate, and made me feel immediately unwelcome. When my vehicle was finally ready, Omar called my husband (not me) the night before. I attempted to confirm the pickup with him -- no answer to my call or text. I arrived around 9:30 AM, and found Omar sitting back, eating chips, with no greeting or acknowledgment. He said my car was still in the back and directed me to the waiting area, where I sat for 30 minutes before he told me there were four cars ahead of mine for a car wash. I declined to wait another hour and left frustrated and disrespected. Worse, when I picked up my vehicle on July 4, I was told the issue had been resolved -- Code P2B93 (wastegate actuator) -- which is covered under warranty. Omar also informed me of an open safety recall (momentary wheel lock-up). However, neither the recall nor the actuator were properly addressed. Three days later, my check engine light came on again. I took my vehicle to Cadillac Sahara, where the service advisor Jacob told me the wastegate actuator was incorrectly installed and the safety recall had never been performed. This kind of negligence and lack of accountability is completely unacceptable -- especially from a Cadillac service center. I should not have to follow up multiple times, be ignored, disrespected, and ultimately receive incomplete and incorrect repairs. We will not be returning to Findlay Cadillac in Henderson and would like a record of this complaint formally acknowledged. Something needs to be done to improve the customer experience and service quality at this location. read more

All the bad reviews are spot on. This is a horrible place and worst experience I've ever had for service at a dealership. Previously owned 2 Cadillacs but will never buy another because of this. read more

This dealership is the perfect example of greedy auto salespeople trying to take advantage of people. And make sure to read thru to the ending about their faulty engines. We're now at the end of December 2024, so how long ago was Covid and the markups or "market adjustments" (supposedly) caused by supply constraints? I did a search and they had an Escalade "in transit." I spoke on the phone and emailed back-and-forth with their sales person, Justin, who said they would be able to sell the vehicle at MSRP (no markup). About 10 days later I got an email saying that the vehicle had arrived. I immediately called and said I'm ready to sign the contract, what's the next step, and he said "oh, well now that we've received the vehicle and taken into inventory, we need a $15,000 markup, +$2,000 for clear bra and window tint, plus another $1,500 for ceramic paint coating, so a total of $18,500 OVER sticker. Obviously I told him I'm out, what a scam and his answer was that in order to get it for straight MSRP, I had to put a deposit on it BEFORE they received it. And I just remembered, this all happened AFTER I had emailed him, the week prior, and specifically said when the vehicle arrives, DO NOT put on any of the dealer add-ons such as the ceramic paint coating. I have the email as proof. In the meantime, the dealership is posting pictures on Instagram, gloating about treating their team to nice tickets at a Pro NHL hockey game! I commented on there and said "THIS is where all the dealer markups go." And here's the kicker- I'm in several Facebook "Cadillac Escalade" forums where dealers and the public freely talk about stuff, and posted to ask if anyone was still paying a markup for a Sport Platinum and they all, 100%, said no. The ONLY Escalades with a markup are the V's. The obvious fact is that they got a 2025 and they think they can rip off desperate people, people who can't wait. Personally, I can wait until summer and buy one for less than MSRP. Trust me, they will have PLENTY of them sitting on their lot. And lastly, I quickly found another dealer willing to order me a SP or a V at straight MSRP. PS- and with the ongoing engine issue and class action lawsuit against GM, for faulty Dynamic Fuel Management systems that can leave you stranded, needing a new engine (sometimes with as little as 900 miles on the vehicle) it's literally mind blowing that they think the Escalade deserves a markup. Google it and see. Some techs have said the failure rate is about 5% but GM tries to downplay it and say the failure rate is much much less, less than 1%, but that's impossible when some dealers are changing out 3 engines per week, and they have to wait 6 weeks for the engines to come. read more

Rare are the times in which I post a review however I couldn't miss the opportunity to give praise to Anthony and Ronnie ( finance ) Anthony gave us stellar customer service didn't push us to purchase a car not once did we feel like we were being forced or a sell being push down our throats. He was externally professional and found us the perfect car for our growing family . Ronnie at finance did absolutely amazing as well . Both individuals are a 10/10 in our books and when the next opportunity come to upgrade we will most certainly be going with them ! Thank you so much for the BEST Cadillac experience! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

Brandon didn't inform me that you needed to under warranty in order to get a loaner. He told me what my vehicle was before I could tell him, so he should've seen I wasn't under warranty. I called prior for this very reason. That little detail you missed to tell me had me drive there to meet with condescending Edwin, who felt the need to reply with, "why would we pay for your rental?" ... Well Jack, your coworker failed to inform me about the warranty. If I knew prior, I would've arranged otherwise. No hello, no greeting. No customer service whatsoever. Then you want to snap back like that?! Lucky for you, it's about me and not you or else, everyone in that office would've had something to gossip about this morning! Instead, I kindly write you a nice review. ;) I'm not the one Edwin. I will happily take my car all the way across town. Both dealerships have put a bad taste in my mouth. I will never purchase another Cadillac again. I wouldn't have been irritated if I was met with a welcome, but nope. Walking around like he was too busy to even say hello, or I'm sorry, just give me a minute. Nothing. TF? You work at Cadillac, you don't own Cadillac! Humble yourself boy! read more

Kelvin was great, staying in constant contact with me at all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome with plenty of vehicles to choose from (far more than they had in Salt Lake City). Now for the reason the perfect 10 at that point slid to a 5. I did the financing up front myself with my credit union in Utah, one that Findlay deals with locally. I brought the cashier's check for the balance about 117k. I also had Findlay agree to buy my 21 Denali for $46,500 after sending video of an immaculate truck, including a close-up of the only flaw, a cracked info screen. After the 6-hour drive, the games began with the used car manager setting down with papers to sign for $45,500. Why the $1k I asked? Cracked info screen he responded. Then I showed him the pictures explaining the screen I had sent. Afterwhile, they reappeared with $46,500 papers. After much further wait, they said they had to pull my credit again, even though I had brought payment in full for the Escalade. My score typically runs 835-850, so I didn't appreciate another inquiry. Finally the F&I closing the paperwork gets a 1. A dragged-out experience where I was handed a paper to accept the check now for my Denali (which I brought a clean title for) I checked the box for accept check now, then he informed me I had to check the box allow 2 to 5 days for my check. Are you kidding me? I bring them a total of about $127k, working on the deal with Kelvin for about 3 days arranging the pick-up, confirming the deal with the bank etc. and F&I a**hat's excuse was his check needed 2 signatures! If the deal had been done locally, I would have walked, but 400 miles was too far! I kept getting hounded for a review ever since I bought it and kept telling them it would be as soon as I got my check. Ten days later it arrived in the mail. We usually receive mail from our family in Vegas in 1 to 2 days. Finally, Findlay Cadillac's bright spot, Kelvin spent plenty of time showing me the operations of that beautiful truck. I buy 2 to 3 vehicles a year for personal and business use, and I've never had to spend 4 hours to buy a vehicle especially when I've handled the financing in advance! "F" Findlay, for your report card...especially used car manager's antics and F&I clown. read more

Findlay Cadillac - 2025 Cadillac Escalade - Car Dealers Near Me - Henderson, Nevada

Had bought a used Cadillac from Findlay Cadillac with 7,500 down. Drove it off the lot with a squeaking tire. Brought it back, thought it was the breaks, they said it was bad struts and rod. Didn't even have it for a month. Quoted me 2,500 on top of a 1,800 quote from them. They need to make sure all there cars are good before going on lot. All they care about is money instead of the safety of the customer. read more

Just purchased a brand new 2025 Cadillac CT5V from Findlay Cadillac. My salesman Andy B was awesome. I also wanted to give a special shout out to the GM Emmanuel Epino. He genuinely made me feel so well taken care of and like a VIP customer. He made sure his team went so far above and beyond in terms of how relaxed & confident I felt during the sales process. Options were presented and explained rather than aggressively pushed and you can just tell the dealership mindset is to help people rather than full court press them. I was also in and out within a few hours and had a blast buying a car for the first time in my life. I can't imagine buying a car from anybody else in the future. This is the place if you want to be treated like family when buying a car read more

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Nightmare dealership - use ANY other Cadillac dealership. Bought an Escalade 3-months ago and it has been an absolute dreadful experience. First off; they had ONE Escalade available - slim pickings. When we finally landed on the upgrades (paint) I'd need to grab - we went through the process of getting me financed (commercial) and they gave me an approval. They call me the next week and tell me that the only way they can get me approved is if I drop another $15,000 on a LEASE. I tell them absolutely not and I'm really unsure why they'd approve me to just somehow not be able to and ask for more money after taking my deposit already. They finally (miraculously) get the approval pushed through (that was already pushed through). Tell me it'll take a week to get the paint finished - and I didn't get it back for over two weeks. The entire time my sales rep is dodging my calls and can't even respond to a text. Mind you - this is a $140,000 car. To top this all off - when I bought the car they told me they were waiting on Brembo brakes to come in for it and as soon as it came in - they'd install them. It's been THREE months - nothing. Called a month ago and spoke two (2) different folks who told me they'd call back - never did. Tried calling again today - the parts guy tried sending me to the sales rep - who shockingly - wasn't available. Called back trying to get ahold of a manager and there's none there on weekends - which makes zero sense as a car dealership. The last fun part is that my front camera hasn't worked this entire time and the idea was that I'd wait for the Brembo brakes and get it fixed when I brought it in for that. For a "luxury" dealership - this place is a dismal joke - avoid them at all cost. Abhorrent service. Couldn't NOT recommend them enough. read more

What a train wreck. A year ago I bought an extended warranty for my XTS. Findlay created two duplicate accounts (No, I don't know why). One of which I paid for monthly on my credit card and one that got lost in the land of incompetence. Both accounts were cancelled by Findlay but I kept paying every month for one or the other. When I took my car in for repairs this week they told me I was not covered-- even though I'd been paying every month, on time. What a mess. For the last couple of years things have gone bad at Findlay. They never seemed to recover from the pandemic. You'd be smart to have your car serviced anywhere else and definitely do not buy an extended warranty. read more

My wife and I visited Findlay Cadillac on Wednesday Jan 15, 2024 in the evening to look at a used Lincoln Navigator. After test-driving the car, we decided we wanted to move forward with purchasing it, and the salesperson and his manager seemed eager to make the deal as well. We negotiated back and forth and signed my name on the offer, pending confirmation from the dealership regarding whether some repairs were included in the cost. We were told they would check and get back to us Thursday morning. However, we were shocked to learn on Thursday that the vehicle had been sold that same morning. This experience was extremely disappointing. Such a lack of communication and professionalism is something I might expect from a small corner used car lot, not from a dealership of this caliber. I hope this feedback helps improve your process, as situations like this can severely impact trust with potential customers read more

This place apparently never has loaners when my car has literally been in the shop at least 5-6 times in the past 3 months! You would think the least they could do is at least have a car for us to use. Since my car doesn't work apparently! Earlier today my fiance was told they had no loaner cars. So he gets to the dealership and is waiting around then sees somebody else getting a loaner? Maybe they pick and choose? Who knows but it's ridiculous because it always happens. Especially when our car is in the service repair for at least a week every time. They definitely need to figure something out asap. Anyways, our service adviser, Tyler, is awesome tho otherwise this review would be 1 star! read more

We had the most amazing salesman named Anthony. He worked hard for us to make us happy. Along with everyone who wanted to make this sale happen. We are very happy with the outcome. Oh! The selection was also good! read more

My battery went out after owning truck for 9months and almost 4,000 miles on the truck. The battery was replaced by the previous owner at Findlay Cadillac and has a 42 month warranty. I was told by Lizzie is service department it's covered under warranty and all I have to pay for is labor. $600 !!!!! For a 15 min job. Lizzie then gave me The number to Cadillac roadside service who told me $126 for him to come do it for labor and if the battery comes back not under warranty it will be about another $300 which I wouldn't know for 2 weeks since the system is down. The service department wouldn't let me come swap the battery out for a new battery since the system is down. My options were to pay $600 for labor , have road service come out for possibly $426, wait for their system to come up or go purchase a battery and install myself. I went to battery and bulbs got an agm battery for $255 and a 48 month warranty. The sales department at Cadillac were fantastic, service and parts definitely were not helpful. I was poking at buying a new Escalade but now I will be going to cash an Cadillac. Hopefully better service. read more

Findlay Cadillac - Here's the ac delco battery that barely lasted 2 years - Car Dealers Near Me - Henderson, Nevada

Decided I was going to have to order the car I wanted. Was greeted by Morgan who helped me through the whole process. Got my order in the same day just the way I wanted it. Morgan kept me informed of where my car was at all times. When my car arrived I was notified and the whole deliver experience went very smoothly. I am very happy with my buying experience. read more

Stay away. They've held my car for 6 weeks for the repair of 2 flat tires. They're incompetent. They give you no information about what is going on. And then when you press the issue with them they treat you as though you're being unreasonable. read more

I bought my XT6 in 2021 and was happy with this dealership through the first service. First issue was a camera recall. They called me and said they'd let me know when they had the parts. I never got a call, so after a few months, I call, and they set up an appointment. I get there and they seem surprised that I expect to wait for the vehicle. I live over 30 miles away, so they end up handling the recall while I wait. Last week, I make an appointment due to a leak that was found during an oil change elsewhere. I take it in Monday and they don't have a suitable loaner vehicle, so they send me for a rental where I have to leave a $100 refundable deposit, but they pay for the rental. They tell me they will call Tuesday or Wednesday. When we still haven't heard from them, we call Friday morning, and they say they found a second leak and it should be done around noon, and they will call when it's ready. We still don't hear and call them, and they say we can pick it up. We drive it home. Monday morning there is a good size puddle of oil under the car. We call and take it in. Again, no loaner available, so they send us back to rental agency. Apparently, they will only pay if you rent their brand vehicle (Chevy or GMC). They only have small vehicles my 6'6" husband doesn't fit in and after being given the run around through several phone calls, they refuse to try to accommodate anything further. We were going to return to the dealership when fortunately, a rental was returned that met the requirements. Props to Enterprise for doing everything they could. They made more effort than Cadillac! I expect more from a "luxury" dealership. read more

My experience at Findlay Cadillac was the worst experience I have ever had at a car dealership. Recently, I decided to get rid of a very worn vehicle that I had sitting around collecting dust. On the KBB website, I entered my vehicle's information to see what they would offer for the vehicle. Findlay Cadillac reached out to me. I guess I was referred to them by KBB. The experience started out good. I met with Lauren. She offered bottled water and showed me to a table. Lauren left for a moment and returned with one of her sales representatives. Lauren introduced me to Monica and that's where things took a turn for the worse. Monica shook my hand. I gave Monica my I.D. and the keys to my vehicle. Monica told me she would be back and left. I sat there for 10 minutes. Monica returned to ask me if my address on my license was correct then left again. She returned with a form she wanted me to complete. While completing the form, Monica asked me how much I felt my vehicle was worth. I thought to myself, "What a curious question." I speculated how that was relevant. My response to her was, "I don't know." After completing the form, Monica left again. From that point on, I felt like I was left alone, swinging in the wind. There was no periodic check in, nor was there an update on the progress of the assessment. I found myself listening to the neighboring conversation that the couple was having with their sales rep. I found it curious how their sales rep. was settled in and having a conversation and yet my sales rep. wouldn't even sit down for a second and look me in the eye. Seriously, Monica didn't sit down once with me. 20 minutes went by before I saw Monica again. She returned with an offer. The first thing she presented to me was the Carfax. The conversation started with the fact that the vehicle had previously been in an accident and there was damage to the vehicle. Then she showed me the offer and asked me if I would accept it. I had wasted 30 minutes of my life only to get an offer that was far too low. After declining the offer, Monica told me to wait there, and she would be back. At that point I was about to leave. I feel a salesperson should be able to talk to anyone about anything. The only conversation I had with Monica was how much I felt my vehicle was worth. Meanwhile, the salesperson at the table next to me talked to his customers about world events. I also feel a salesperson should smile. I honestly don't know if Monica ever smiled. Maybe initially, but definitely not after initial contact. It was not a good experience. The experience wasn't bad because of the low offer. The low offer was salt added to the wound. read more

The sales team is acceptable but the service department is just horrible. Needs much improvement to their concierge service.