I had a great experience working with Courtney Marvelli and Dylan Kellow at Findlay Cadillac in Henderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest with me and gave me realistic numbers on both the 2025 Ram 2500 diesel I was buying and my trade-in. I drove about 6 hours to pick up the truck, and unfortunately, it was not ready when I arrived. At that point, I was prepared to walk away, drive home empty-handed, and be pretty upset. Instead, Courtney, Dylan, and the dealership went above and beyond to make it right. They paid for a one-way flight home and covered the cost to ship the truck to me -- all out of the dealership's pocket. What at first seemed like it was going to be a bad experience ended up restoring my faith that customer service is still important to some companies. Things do not always go perfectly with a vehicle purchase, but what matters is how a dealership handles it when there is an issue. Findlay Cadillac stepped up and took care of me. I really appreciate the honesty, communication, and the effort they made to make the deal right. read more

Star I put a $500 deposit down on a used Cadillac LYRIQ Sport 2 so I could have the first opportunity to purchase it once it returned from reconditioning. I was told it was being reconditioned, so I patiently waited a full week. After that week, I finally got the opportunity to see and test-drive the vehicle. To my surprise, essentially nothing had been done. The dealership couldn't even tell me where the vehicle had been during that week. When I inspected the LYRIQ, there were several obvious problems: the seats were scuffed, the panel on the right door was coming loose, and the steering wheel was separating around the Super Cruise light. I told the salesman, James, that I was still interested in buying the vehicle. I simply wanted the problems repaired first. I specifically told him that if the vehicle was properly fixed and brought up to an acceptable standard, I would buy it. James was a great salesman, and I was genuinely looking forward to doing business with him. The next day, however, Courtney contacted me and told me that if I didn't come in and sign the paperwork that day or the next, even though the vehicle still hadn't been repaired, they would refund my $500 and sell the vehicle to someone else. This was two days before the end of the month. After waiting patiently for a week for the dealership to complete its own reconditioning, I was suddenly being pressured to purchase a vehicle with known, unresolved problems--or risk having the vehicle sold to someone else. That wasn't acceptable to me. I have no problem waiting for a used vehicle to be properly repaired before purchasing it. In fact, I would expect a dealership to want its customers to receive a vehicle in acceptable condition. What I don't expect is to be pressured into signing paperwork on an unrepaired vehicle because the end of the month is approaching. James was excellent, and I have nothing negative to say about him. I was actually looking forward to completing the purchase with him. Unfortunately, the way the situation was handled afterward completely changed my opinion of the dealership. My advice to anyone considering buying a used vehicle here: make sure every promised repair is actually completed and that you are satisfied with the vehicle before signing anything. Don't let end-of-month sales pressure rush you into a decision read more

I brought my vehicle in for service and it remained at the dealership for an entire week. Since it was already there, I also requested an oil change. However, when my vehicle was returned, the oil change had not been completed--and to make matters worse, the original issue I brought it in for wasn't resolved either. It's frustrating and honestly unacceptable to have a vehicle returned without completing the requested services or conducting a proper inspection before delivery. Communication throughout this process was also extremely poor. I made several attempts to get updates, but was never able to reach Joe directly. Despite leaving multiple messages with staff, I never received a single call back. Overall, this was a very disappointing experience and far below the level of service I expected. read more

I recently purchased a pre-owned car from Findlay Cadillac. The buying process itself was smooth, and I was genuinely excited about the car. That said, the experience changed once I got home and removed the front license plate placard they installed. I found multiple extra holes drilled into the bumper that were not there when I test drove the vehicle. This appears to have been done after purchase, which was disappointing. I attempted to fix it with bumper plugs, but due to the additional holes, I had to go to a body shop for proper repair. I reached out to the dealership and they initially seemed concerned, but I haven't received any follow-up. For anyone considering purchasing here, I'd recommend clearly asking them not to install any dealer branding or plate frames that require drilling into the vehicle. I've included photos showing the condition before, what was added, and the damage afterward. read more

Findlay Cadillac - Frame that was added after purchase. - Car Dealers Near Me - Henderson, Nevada

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Disgusting business practice. Received a call since I'd done a KBB online request. 30 minute drive, I knew I'd get lowballed, but $1000?!? The dealership next door offered $5250! Major waste of time, and looking at other peoples experiences here, I'd definitely stay away!! read more

Findlay Cadillac - 2017 Hyundai Ioniq Blue Hybrid... Appraised for $1000!! Findley sells them for almost $10,000! - Car Dealers Near Me - Henderson, Nevada

I want to be clear that the people at Findlay Cadillac have been pleasant to work with. The process, however, needs serious attention. My new Optiq had previously served as a service loaner and had recently been returned. No post-return inspection appears to have been conducted, and no delivery walkthrough was done when I took possession. I discovered a Rear Camera Mirror defect 20 minutes after driving off the lot -- something that should have been caught either at loaner return or at delivery. I made an appointment to bring the car in for the repair. Despite having advance notice, when I arrived I was quoted 48-72 hours just for diagnostics on a brand new vehicle, no loaner was available, and I was handed off to Enterprise -- who took 35 minutes to arrive from 5 minutes away -- and placed in a gas-powered Equinox. I traded in an EV. The appointment gave the service department every opportunity to be prepared. They were not. After escalating to the service director, I spent the better part of the next day with no diagnostic update and no proactive communication. It took multiple calls and texts up the chain to finally get any movement. By late afternoon on day two, diagnostics were wrapping up and an EV loaner was secured. When I picked up the loaner the following morning, my service advisor had no updated status to provide -- not because of any lack of effort on his part, but because information simply wasn't flowing from the shop to the advisors. The system requires advisors to chase technicians for updates rather than pushing information proactively. That gap is felt directly by the customer. The loaner handoff revealed yet another process gap: no one had verified that the vehicle was properly equipped for an EV customer before I took possession. The loaner was missing the J1772 to NACS adapter required for Level 2 charging. When I notified my service advisor, they didn't have one handy and had to send a porter to retrieve it from my own vehicle in the service bay. For a dealership that sells and services electric vehicles, confirming a loaner EV is ready for an EV customer should be a basic checklist item. The repair itself was completed faster than quoted, and the concierge service -- which came with my prepaid maintenance plan -- handled the final exchange seamlessly. The car is back and the mirror camera is working. Buying a Cadillac should feel like a premium experience end to end. The product is delivering. The process needs work." read more

I have typically had good service experiences with this dealership, so I drove a little further for the good service. This time has left me so upset that I will not be going to this dealership to buy my next car or even an oil change. My car started randomly giving messages that it was starting to overheat, so I immediately called the dealership. I let my car cool down and was fairly close by, so I gentle drove it (without any messages of overheating) to the dealership to be checked. I bought my 2022 XT5 from the dealership when it was a year old. It came with a warranty and I was told the Platinum extended warranty gave me the same protection and coverage as the initial manufacturer's warranty. Upon getting to the location, I was helped by a service advisor named Sarah. She said she would have my car looked at and instead of giving me a loaner or rental, she said I could get a rental that might be at my expense (a departure from previous visits). I decided to decline and she got me a Lyft home. I decided to get an oil change and tire rotation as well. I was told the issue was a coolant hose and that was considered general wear and tear, therefore making it my cost. I was charged for the repair, oil change, tire rotation, and diagnostic. The diagnostic should have been covered with the level of coverage I have. I was irritated at the lack of value that my "white glove extended warranty" was providing, but there isn't really much choice at this point. I was out of town for business and called when I was ready to pick up my car that had been completed. I was told that surge prices on Lyft make her unable to provide a ride for me tonight, but I could come in the morning when prices were cheaper. I asked to speak with a service manger and Sarah came back to the phone that she still couldn't get a ride approved. I stated that I asked to speak to a service manager, not get authorization for a Lyft. She placed me on hold and said she would transfer me to him. Surprisingly, I was transferred to Sharon and not the him that she spoke of. I explained the situation and a gruff response was that it was too expensive. This is unacceptable and I told Sharon that. I will not be buying a new Lyriq as planned from this dealership later this year, nor will I be going back for anything other than to get my car. These people provide a terrible experience and this is not the Cadillac experience. Highly recommend staying away from this dealership at all costs. read more

Very disappointed with our experience at Findlay Cadillac Henderson. We've purchased two new vehicles from this dealership in the past two years, yet when we came back ready to buy a truck, we were treated like our business didn't matter. After asking to speak with the manager, N.C. De Cruz came out and said, "That's the final price. We're definitely not negotiating at 8 PM." Whether the price was negotiable or not, the attitude and lack of professionalism were disappointing. We left and took our business elsewhere. He had more interest in wanting to go home than making a sale. read more

Started to look at cars & do a lot of "window" shopping not really knowing exactly what we wanted to purchase. To say customer service is a "lost art" nowadays was quite the experience as we visited a lot of dealerships until we went to Findlay Cadillac and met Jhaiden!! Great "First Impression" greeted us with a smile & ready to serve. Great listener, patient and willing to suggest something we may like as he educated us on the what the cars can do! Loved that we gained a new friend and no pressure sales. We did end up getting a car he happily showed us and sooo happy knowing we made the right decision to purchase our car from him!! Thank you Jhaiden (and Blaine) you are awesome!!! Keep doing what you're doing - YOU ROCK!! read more

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If I could give it 0 stars, I would. Findlay Cadillac is not a good dealership. My girlfriend had been working with them to get pricing to $40,000 out the door on a used Lyriq for days, but never got below $41,500 with very slow communication. She test drove the vehicle and knew she liked it and wanted to move forward. I decided to see if me being a man would make a difference, and wouldn't you know it, it did. After reaching out via text, within 30 minutes, I got the price to $40,000 out the door. Very frustrating dealing with that and seeing the sexism firsthand. I informed the salesperson, Alex, that I wasn't the buyer, but my girlfriend was and connected the two of them to proceed with the deal. The deal was made on a Monday evening and we were warned that the car may sell before we were able to come to the lot at 4pm on Wednesday to pick it up due to work and childcare needs. Wednesday morning, we got a text saying the car was still available and confirmed we'd be able to come by at 4pm that day to finalize the sale. In the end, we opted not to go to the dealership to complete the sale, as test drives had already happened and there was no need. So, texts went back and forth for a bit to find out if using an AmEx to make full payment could happen, which it can't, but a $5000 deposit could be made to lock in the car, and bring a check the next morning to pay the balance. At 5pm, the deposit was made and we were set to pick up the car Thursday morning. At 8pm, a text came through saying the car that we had secured with a substantial payment, had been sold to someone else. Thin apologies were made and the dealership said they'd do their best to find another vehicle to make the deal with. The day after the car was sold, the dealer came with a couple options for vehicles to work a deal with. However, these were going to be $8000-$10,000 more than what we'd previously agreed upon. Other options were Chevrolet Blazer EVs, which are in no way bad vehicles, but to try and offer a Blazer at the same $40,000 as a Cadillac seemed absurd. Days later, a lie was told that the $5000 had been refunded when it hadn't, only being processed the next day after being asked about it. Overall, the experience with Findlay Cadillac was awful, I would recommend going to any other Cadillac dealership and avoiding them at all costs. read more

Findlay Cadillac - The final pricing sheet. - Car Dealers Near Me - Henderson, Nevada

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I took my car in for routine service. I was called telling me they found a leak in my lower crank case that needed repair and that it was under warranty. My car was in the shop for a week. There was no paperwork on what was done to my car when I picked it up. My service advisor was gone and I was told she would email me the paperwork. I didn't receive anything so texted her with no response. I left a message for the manager and no response. I have no documentation on what was done to my car. read more

Took it in for a oil change and tire rotation. Told me needed new brakes front and back $2700.00: then needed new shocks $1800.00. Left there took it to another mechanic brakes still at 75 percent and shocks just fine. Fn crooks/ 2023 Escalade 56000 miles. Am buying a new one next year definitely not from their lying asses...wouldn't recommend them at all... read more

The Service Department is terrible. We had an issue with the front seat of our Cadillac. When I made the appointment they informed me they had the parts so it shouldn't take long. They kept my car for over a week because they apparently ordered the wrong part. Fine. A week later, we got a call and we were told the car was ready. When we picked up the car, the seat was NEVER fixed. I don't know how this can happen. They kept our car for a few more days so they can fix the broken seat. Ridiculous. From what I can tell, this seems to happen quite a bit in the service department. Come on guys, you have to do better. read more

Cadillac is not what it used to be. Our GM retiree parents would be rolling over in their graves. This dealership sells new cars to customers without first ensuring all firmware/software patches are applied, negligently knowing it will bring customers back for repairs within weeks of first buying. When called out on it, the service manager, Colton, shrugged his shoulders and said, "hey, that's how GM ships them to us, and you made it 700 miles before the issue appeared." WHAT?! So if there's a dangerous recall for vehicles in inventory, they don't bother addressing them until it becomes an issue for the customer. This is their policy, stated by the service manager. Then we are told, "We went through the entire car and everything is up to date now." Three minutes after leaving the dealer, the car shows that a software update is available. The parts department is also gouging on prices. A NACS charging adapter that's $225 on Cadillac's web site is $300 at Findlay Cadillac. When asked why it was more, they just shrugged and said, "should have purchased online." We should have gone to CarMax and bought used. I guess we'll find a different Cadillac dealer for future maintenance. This one is proudly incompetent. read more

Findlay Cadillac - Dealer claims the entire vehicle was checked and all software updates applied. Three minutes after leaving the dealer, we see this. - Car Dealers Near Me - Henderson, Nevada

I would never buy another vehicle from them after having problems with the shifter within 6 hours of purchasing. Had to go to far to much work to get them to repair it. read more

I've been coming here for years and had the worst experience today. Sarah was my service advisor and I told her I wanted to use my GM credit card rewards points for my oil change. She asked Omar Mendoza how to do it and he used all of my points which was 24,725. The oil change was around $130 which would've only been around 1/2 of my points. I basically feel robbed of $120. All they offered was to come back for another oil change, that's unacceptable I'm never coming back here! read more

Findlay Cadillac - Oil change cost - Car Dealers Near Me - Henderson, Nevada

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The absolute worst service that I have ever had at any dealership. My service advisor was Omar Mendoza, and he was the most unprofessional individual that I have ever met in my life. I literally sat down and he could care less that I was there. The attitude coming out of this tiny man's body is unbelievable. He asked me a question and mid reply he cut me off because somebody came to talk to him about something. absolutely outrageous!. he didn't tell me what time my vehicle would be done. He didn't tell me what time they would close today. He didn't tell me that I needed to pick up my vehicle today and that he wasn't gonna be in tomorrow which shouldn't be an issue because they are open tomorrow and I should be able to receive my car from anybody who works there because the tab is a tab and anybody can charge me. I literally had to pick up the phone and call him and ask him when my car would be done. When I called he said oh your car is in the car wash right now it'll be done at this time like really you couldn't have gave me a heads up or anything at all? I will never ever be back. He has zero customer service and I can't believe he has a job in customer service. Will forever be my last time that I ever step foot at this location. read more

This is how Finley Cadillac does business, absolutely ridiculous. I've been having oil changes that cost me $112 which is high. I come in for an oil change and they charge me $287 for an oil change.. walk in and they just do work on your car with no knowledge that they change the prices. Business ethics is Trash lack of respect is even worse. read more

I have been a loyal Cadillac customer, but my recent service experience at Findlay Cadillac has been nothing short of disappointing. My Escalade was in the shop for nine days just to repair a coolant reservoir. During this time, I was put in a rental vehicle that was nowhere near equivalent to my Escalade--a cramped Chevy Equinox--which made juggling life with two kids and their busy sports schedules extremely difficult. When I finally picked up my Escalade, I was shocked at the condition it was returned to me in. The interior was filthy, especially the driver's side, as if no care was taken to protect my car while it was being serviced. To make matters worse, I discovered a cracked windshield that no one even informed me about. Had I not noticed it myself, I could have driven off and been left responsible for the damage. This is not five-star service by any means. I have another Cadillac already on order, but after this experience, I am seriously reconsidering taking my business elsewhere--possibly to Cadillac Las Vegas. On top of it all, I haven't even been able to get through to a service manager or the service director to discuss these issues. Shame on Findlay Cadillac for treating a loyal customer this way read more

Unbelievably Shady! I saw a 2024 Lyric listed on their website for a great price. Drove all the way across the valley and when I got there and asked for a test drive I was told "someone was hiding the keys". She offered to have us drive a similar model... that's was not well priced. When we returned I inquired why the one on the website was so much less than all the others. She stated it was a lesser model, but that was simply not true. I then requested to look at the vehicle even if the keys could not be found and I was then told that someone had it out on a test drive. After 30 minutes of "selling" me on the new vehicle that I did not want, I asked agin about the vehicle I originally asked to see and was told it was still out on a test drive. That's a LONG test drive. Do I think the car listed exists at the price advertised??? I do not. False advertising to get people in the door. I received lots of calls over the next few days and when I again inquired on the car I wanted to see... nothing, nada...no reply! Dishonest, no thank you. There are other options in Las Vegas. read more

Poor Experience with KELVIN Me and my wife are from California, did the back and forth negotiating of terms over the phone and over the course of several days, agreed on a number "out-the-door-price", and arranged to fly out to purchase the car. After non-refundable plane tickets were purchased, we touched base with KELVIN, and he told us that another salesman already sold the car. Offered another vehicle that was not comparable. Not sure what kind of bait-and-switch is going on here at this dealership, and I can't comment on other sales reps, but just be careful with KELVIN. read more

Awful service! We have a brand-new Vistiq with countless problems. The biggest issue here is the service department--service advisors change constantly, and whoever was assigned to us clearly shouldn't be working there. You're left stuck with broken promises. Another major problem is Omar, one of the sales advisors. He speaks to customers like he couldn't care less about providing service--he's just there to collect his hourly pay. When we needed a loaner car, he told us we could come tomorrow, but if we didn't, we might not get one at all. This kind of behavior does not fit the Cadillac brand. We purchased an $80,000 car, yet we're receiving service on par with a fast-food chain. Completely unacceptable. read more

I've bought several nice cars in Vegas, namely with Mercedes and BMW. Always treated very well. I saw this Escalade on the lot yesterday at Findlay Cadillac Henderson and sent online info that I was I was interested. I was called this morning and wrote back I was on my way. Salesperson called sent me a text that they would see me within the hour. I show up and the salesperson ignored me and had me wait around 15 min until the Internet Manager came. He says, we sold the car. I said, when? 15 min ago because I was told the car was being cooled down and ready for me. Zero apology and no offer for anything else. I left. I have an 839 credit score, make over $500k, dress well and was treated like a ghost. I highly do NOT recommend Findlay Cadillac and their shady business practices. I would think I'm a good demographic for their sales team. Apparently not. read more

Findlay Cadillac - Bad Car Dealer - Car Dealers Near Me - Henderson, Nevada

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Findlay was helpful with a purchase that was exactly the vehicle that I was looking for. Even though they are far from my home, they helped me get everything completed and drove the car out to me. Thank you! read more

Bad listeners, wasted 6 hours of our day (2 kids under 7) , they were going to wash exterior off cause it was filthy, I wanted to see if it had paint defects. They took vehicle to detail and didn't let me see it for 5:30 hours. When they just started washing the outside. They pushed me to the side to help new vehicle buyers, super rude. Salesman said on way out that I should just buy it cause I will have to start the whole process again at another dealer. Lmao what a joke, found a nice pre owned vehicle private party and purchased in 25 minutes. Highly recommend avoiding this place. read more

What a nightmare in Service!! Stopped in Service this week to find out why center console was blacked out. No light. No radio. No air etc. Daniel Botta INSISTED that I leave the car for 72 HOURS while he researched why. I told him I wanted to drive the car home while he checked out my extended Warranty. He had me renting a car through Enterprise while I could have had friends pick me up. AND he never tried calling me when he found out the problem was a failing Battery! When I got ahold of him finally his tone changed when he found out my Battery was covered by Warranty with another firm. He couldn't sell me anything or push more extended Warranty on me as he did the day before! So he stuck me with an Enterprise bill of $150 which I did not want or need! That's the last time I set foot in Findlay's Service ever again. If this is how they treat their long time Customers. SAD Owner of a '16 ATS bought there.... read more

Never did I think customer service at this place would be this bad. From the customer service provided when we purchased our vehicle to the customer service provided at the service department has been extremely disappointing. When calling the service department, you will be told a message will be left and call will be returned. That's a complete lie! I have called, waited days, and have had patience. Last time I head from someone was over a week ago and that was because of being so persistent! I hate having to chase people around just to get an answer. Last I was told over a week ago is that they would call me when a loaner car would be available. Still not a call or text to even say "hey we still don't have a car available for you". Absolutely no follow at all. Meanwhile, my vehicle needs to be repaired! read more

I've been buying cars for over 25 years and have overall considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac at Findlay blew me away. My salesman, which I don't even like calling him that, he was like a consultant, Ryan Maggio made the process so pleasant and easy from start to finish I thought I was hallucinating. In less than 15 minutes he found me my dream vehicle (2024 Caddy XT5) and we were rolling down the 215. He also took the time to set up both my phones on the console and introduce me to ALL the technology. He told me when I go back to get my DMV paperwork from them in two weeks to keep notes of any questions so he can answer them or fix any of the options I didn't know how to use. He then briefly handed me off to Steve Hoffman the Finance Manager who was honest, straightforward, pleasant and made me feel completely comfortable with what I was signing on for. I've had 15 years in finance and went in prepared for the typical hard sell, bs negotiating we are all used. Nope. There was NONE of that. I left with peace of mind, a full tank of gas and a week later, not a drop of buyers remorse. I cannot recommend Findlay Cadillac and it's staff enough. Do yourself a favor and start with them before you go anywhere else! read more

Service department is the worst I have ever dealt with. Bought 2024 XT4 Sport and has been a nightmare. Been waiting over 3 months for parts for drivers seat. Have not received a single call from Service Department. I have to call to get any kind of information. Was told to use rental car so was sent down the road where I waited two hours for Findlay to send the paperwork. read more

I live in California, was trying to work a deal on vehicle that took over a week to do. was given multiple excuses for not getting back to me. tried to buy over holiday weekend bc I could get to Nevada from California due to time off. This dealership is not open on Sundays fyi. Finally to talk to someone after being treated like crap. Got to a price we agreed on, then was told the next day I have to put 5000 down and it has to be picked up by Saturday. Mind you its Friday at 12pm at this point. None of this was told to me in the week leading up to this point, and I had the entire purchase financed. I was open from the beginning about my work and time. what I needed to do to get this car. But like most dealerships they played games and got caught and now won't sell a vehicle. Crappy service, crappy way to do business and you wonder why dealerships are not a place or people they want to deal with . Don't buy a car from them you'll waste your time. read more

Don't bring your cars for service here!! The service department here is the worst I've ever been too!! Besides my car being there for 3 months for a back ordered part on a brand new 2025 Escalade, once they swapped the part and said it was fixed I went to pick up my car and it wasn't fixed. Check engine light still on. The 2nd time they said it was ready I went to pick it up and the headlamp they said was replaced was still not working. The THIRD time I went to pick it up, the whole bumper near the headlight wasn't installed properly and was sticking out. This place is the worst. You can never get a hold of anyone else when you call the service department. Will never be taking my car back here. Take your car someone else read more

Took our vehicle in for service, communication was almost nonexistent. When we finally got the call letting us know vehicle was ready to be picked up after being washed, we got in to find the A pillar cover barely hanging on, headliner and everywhere the interior was touched had black smudges and either a window or sunroof was left open and parked under a palm tree because there was palm tree debris all over the interior not to mention it was never washed even after it was taken back to be poorly cleaned just to get us out the door. Needless to say we'll never use them again. read more

To Whom It May Concern, I am writing to express my deep dissatisfaction with the recent service experience I had at Findlay Cadillac in Henderson. Toward the end of June, my check engine light came on. My husband, John, made an appointment for service and we arrived at the dealership expecting to be assisted by Daniel. While waiting, another employee reassigned us to Omar Mendoza, who appeared to be training someone at the time. Omar checked my vehicle in, but no loaner vehicle was available. I left with my husband and was told I would receive updates on the repair. No communication was ever provided. We called Omar's cell phone four times, with no response. Three days went by with no updates, so I personally called in to request a loaner vehicle. When I came to pick it up on July 1 at 8:40 AM, the staff member assisting with the check-out made an unprofessional comment: "Make sure to not hit the rims." This was rude, inappropriate, and made me feel immediately unwelcome. When my vehicle was finally ready, Omar called my husband (not me) the night before. I attempted to confirm the pickup with him -- no answer to my call or text. I arrived around 9:30 AM, and found Omar sitting back, eating chips, with no greeting or acknowledgment. He said my car was still in the back and directed me to the waiting area, where I sat for 30 minutes before he told me there were four cars ahead of mine for a car wash. I declined to wait another hour and left frustrated and disrespected. Worse, when I picked up my vehicle on July 4, I was told the issue had been resolved -- Code P2B93 (wastegate actuator) -- which is covered under warranty. Omar also informed me of an open safety recall (momentary wheel lock-up). However, neither the recall nor the actuator were properly addressed. Three days later, my check engine light came on again. I took my vehicle to Cadillac Sahara, where the service advisor Jacob told me the wastegate actuator was incorrectly installed and the safety recall had never been performed. This kind of negligence and lack of accountability is completely unacceptable -- especially from a Cadillac service center. I should not have to follow up multiple times, be ignored, disrespected, and ultimately receive incomplete and incorrect repairs. We will not be returning to Findlay Cadillac in Henderson and would like a record of this complaint formally acknowledged. Something needs to be done to improve the customer experience and service quality at this location. read more

This dealership is the perfect example of greedy auto salespeople trying to take advantage of people. And make sure to read thru to the ending about their faulty engines. We're now at the end of December 2024, so how long ago was Covid and the markups or "market adjustments" (supposedly) caused by supply constraints? I did a search and they had an Escalade "in transit." I spoke on the phone and emailed back-and-forth with their sales person, Justin, who said they would be able to sell the vehicle at MSRP (no markup). About 10 days later I got an email saying that the vehicle had arrived. I immediately called and said I'm ready to sign the contract, what's the next step, and he said "oh, well now that we've received the vehicle and taken into inventory, we need a $15,000 markup, +$2,000 for clear bra and window tint, plus another $1,500 for ceramic paint coating, so a total of $18,500 OVER sticker. Obviously I told him I'm out, what a scam and his answer was that in order to get it for straight MSRP, I had to put a deposit on it BEFORE they received it. And I just remembered, this all happened AFTER I had emailed him, the week prior, and specifically said when the vehicle arrives, DO NOT put on any of the dealer add-ons such as the ceramic paint coating. I have the email as proof. In the meantime, the dealership is posting pictures on Instagram, gloating about treating their team to nice tickets at a Pro NHL hockey game! I commented on there and said "THIS is where all the dealer markups go." And here's the kicker- I'm in several Facebook "Cadillac Escalade" forums where dealers and the public freely talk about stuff, and posted to ask if anyone was still paying a markup for a Sport Platinum and they all, 100%, said no. The ONLY Escalades with a markup are the V's. The obvious fact is that they got a 2025 and they think they can rip off desperate people, people who can't wait. Personally, I can wait until summer and buy one for less than MSRP. Trust me, they will have PLENTY of them sitting on their lot. And lastly, I quickly found another dealer willing to order me a SP or a V at straight MSRP. PS- and with the ongoing engine issue and class action lawsuit against GM, for faulty Dynamic Fuel Management systems that can leave you stranded, needing a new engine (sometimes with as little as 900 miles on the vehicle) it's literally mind blowing that they think the Escalade deserves a markup. Google it and see. Some techs have said the failure rate is about 5% but GM tries to downplay it and say the failure rate is much much less, less than 1%, but that's impossible when some dealers are changing out 3 engines per week, and they have to wait 6 weeks for the engines to come. read more

Me and my mom had an amazing experience with Ryan and Ronnie they were incredibly patient and helpful! We went in there after having a horrible experience at another dealership down the road but Ryan was able to easily help us in finding the vehicle that was perfect for us! Ronnie with financial made everything transparent and easy to understand, overall had a great experience and left the dealership that same day with a car that we love!! read more

Rare are the times in which I post a review however I couldn't miss the opportunity to give praise to Anthony and Ronnie ( finance ) Anthony gave us stellar customer service didn't push us to purchase a car not once did we feel like we were being forced or a sell being push down our throats. He was externally professional and found us the perfect car for our growing family . Ronnie at finance did absolutely amazing as well . Both individuals are a 10/10 in our books and when the next opportunity come to upgrade we will most certainly be going with them ! Thank you so much for the BEST Cadillac experience! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

All the bad reviews are spot on. This is a horrible place and worst experience I've ever had for service at a dealership. Previously owned 2 Cadillacs but will never buy another because of this. read more

Brandon didn't inform me that you needed to under warranty in order to get a loaner. He told me what my vehicle was before I could tell him, so he should've seen I wasn't under warranty. I called prior for this very reason. That little detail you missed to tell me had me drive there to meet with condescending Edwin, who felt the need to reply with, "why would we pay for your rental?" ... Well Jack, your coworker failed to inform me about the warranty. If I knew prior, I would've arranged otherwise. No hello, no greeting. No customer service whatsoever. Then you want to snap back like that?! Lucky for you, it's about me and not you or else, everyone in that office would've had something to gossip about this morning! Instead, I kindly write you a nice review. ;) I'm not the one Edwin. I will happily take my car all the way across town. Both dealerships have put a bad taste in my mouth. I will never purchase another Cadillac again. I wouldn't have been irritated if I was met with a welcome, but nope. Walking around like he was too busy to even say hello, or I'm sorry, just give me a minute. Nothing. TF? You work at Cadillac, you don't own Cadillac! Humble yourself boy! read more

Kelvin was great, staying in constant contact with me at all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome with plenty of vehicles to choose from (far more than they had in Salt Lake City). Now for the reason the perfect 10 at that point slid to a 5. I did the financing up front myself with my credit union in Utah, one that Findlay deals with locally. I brought the cashier's check for the balance about 117k. I also had Findlay agree to buy my 21 Denali for $46,500 after sending video of an immaculate truck, including a close-up of the only flaw, a cracked info screen. After the 6-hour drive, the games began with the used car manager setting down with papers to sign for $45,500. Why the $1k I asked? Cracked info screen he responded. Then I showed him the pictures explaining the screen I had sent. Afterwhile, they reappeared with $46,500 papers. After much further wait, they said they had to pull my credit again, even though I had brought payment in full for the Escalade. My score typically runs 835-850, so I didn't appreciate another inquiry. Finally the F&I closing the paperwork gets a 1. A dragged-out experience where I was handed a paper to accept the check now for my Denali (which I brought a clean title for) I checked the box for accept check now, then he informed me I had to check the box allow 2 to 5 days for my check. Are you kidding me? I bring them a total of about $127k, working on the deal with Kelvin for about 3 days arranging the pick-up, confirming the deal with the bank etc. and F&I a**hat's excuse was his check needed 2 signatures! If the deal had been done locally, I would have walked, but 400 miles was too far! I kept getting hounded for a review ever since I bought it and kept telling them it would be as soon as I got my check. Ten days later it arrived in the mail. We usually receive mail from our family in Vegas in 1 to 2 days. Finally, Findlay Cadillac's bright spot, Kelvin spent plenty of time showing me the operations of that beautiful truck. I buy 2 to 3 vehicles a year for personal and business use, and I've never had to spend 4 hours to buy a vehicle especially when I've handled the financing in advance! "F" Findlay, for your report card...especially used car manager's antics and F&I clown. read more

Findlay Cadillac - 2025 Cadillac Escalade - Car Dealers Near Me - Henderson, Nevada

Just purchased a brand new 2025 Cadillac CT5V from Findlay Cadillac. My salesman Andy B was awesome. I also wanted to give a special shout out to the GM Emmanuel Epino. He genuinely made me feel so well taken care of and like a VIP customer. He made sure his team went so far above and beyond in terms of how relaxed & confident I felt during the sales process. Options were presented and explained rather than aggressively pushed and you can just tell the dealership mindset is to help people rather than full court press them. I was also in and out within a few hours and had a blast buying a car for the first time in my life. I can't imagine buying a car from anybody else in the future. This is the place if you want to be treated like family when buying a car read more

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