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    Findlay Cadillac

    3.6 (305 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 2 months ago

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    The final pricing sheet.

    If I could give it 0 stars, I would. Findlay Cadillac is not a good dealership. My girlfriend had been working with them to get pricing to $40,000 out the door on a used Lyriq for days, but never got below $41,500 with very slow communication. She test drove the vehicle and knew she liked it and wanted to move forward. I decided to see if me being a man would make a difference, and wouldn't you know it, it did. After reaching out via text, within 30 minutes, I got the price to $40,000 out the door. Very frustrating dealing with that and seeing the sexism firsthand. I informed the salesperson, Alex, that I wasn't the buyer, but my girlfriend was and connected the two of them to proceed with the deal. The deal was made on a Monday evening and we were warned that the car may sell before we were able to come to the lot at 4pm on Wednesday to pick it up due to work and childcare needs. Wednesday morning, we got a text saying the car was still available and confirmed we'd be able to come by at 4pm that day to finalize the sale. In the end, we opted not to go to the dealership to complete the sale, as test drives had already happened and there was no need. So, texts went back and forth for a bit to find out if using an AmEx to make full payment could happen, which it can't, but a $5000 deposit could be made to lock in the car, and bring a check the next morning to pay the balance. At 5pm, the deposit was made and we were set to pick up the car Thursday morning. At 8pm, a text came through saying the car that we had secured with a substantial payment, had been sold to someone else. Thin apologies were made and the dealership said they'd do their best to find another vehicle to make the deal with. The day after the car was sold, the dealer came with a couple options for vehicles to work a deal with. However, these were going to be $8000-$10,000 more than what we'd previously agreed upon. Other options were Chevrolet Blazer EVs, which are in no way bad vehicles, but to try and offer a Blazer at the same $40,000 as a Cadillac seemed absurd. Days later, a lie was told that the $5000 had been refunded when it hadn't, only being processed the next day after being asked about it. Overall, the experience with Findlay Cadillac was awful, I would recommend going to any other Cadillac dealership and avoiding them at all costs.

    Darrelle W.

    Started to look at cars & do a lot of "window" shopping not really knowing exactly what we wanted to purchase. To say customer service is a "lost art" nowadays was quite the experience as we visited a lot of dealerships until we went to Findlay Cadillac and met Jhaiden!! Great "First Impression" greeted us with a smile & ready to serve. Great listener, patient and willing to suggest something we may like as he educated us on the what the cars can do! Loved that we gained a new friend and no pressure sales. We did end up getting a car he happily showed us and sooo happy knowing we made the right decision to purchase our car from him!! Thank you Jhaiden (and Blaine) you are awesome!!! Keep doing what you're doing - YOU ROCK!!

    Dealer claims the entire vehicle was checked and all software updates applied. Three minutes after leaving the dealer, we see this.
    Joe J.

    Cadillac is not what it used to be. Our GM retiree parents would be rolling over in their graves. This dealership sells new cars to customers without first ensuring all firmware/software patches are applied, negligently knowing it will bring customers back for repairs within weeks of first buying. When called out on it, the service manager, Colton, shrugged his shoulders and said, "hey, that's how GM ships them to us, and you made it 700 miles before the issue appeared." WHAT?! So if there's a dangerous recall for vehicles in inventory, they don't bother addressing them until it becomes an issue for the customer. This is their policy, stated by the service manager. Then we are told, "We went through the entire car and everything is up to date now." Three minutes after leaving the dealer, the car shows that a software update is available. The parts department is also gouging on prices. A NACS charging adapter that's $225 on Cadillac's web site is $300 at Findlay Cadillac. When asked why it was more, they just shrugged and said, "should have purchased online." We should have gone to CarMax and bought used. I guess we'll find a different Cadillac dealer for future maintenance. This one is proudly incompetent.

    Oil change cost
    Coco S.

    I've been coming here for years and had the worst experience today. Sarah was my service advisor and I told her I wanted to use my GM credit card rewards points for my oil change. She asked Omar Mendoza how to do it and he used all of my points which was 24,725. The oil change was around $130 which would've only been around 1/2 of my points. I basically feel robbed of $120. All they offered was to come back for another oil change, that's unacceptable I'm never coming back here!

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    1 year ago

    The sales team is acceptable but the service department is just horrible. Needs much improvement to their concierge service.

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    Ask the Community - Findlay Cadillac

    Do they make or have a way to put a trailer hitch on a 2003 Cadillac de ville?

    Please call our service department at (702) 430-6660 and they can better assist you with this question.

    I have a 2003 de vile it has some marks on it do you have touch up paint for it. Pearl white.?

    Yes, we do have Pearl White touch up paint in our parts department.

    Don’t See Your Question? Ask Away!

    Review Highlights - Findlay Cadillac

    Mike in the service department has earned my family's business and most importantly our trust.

    Mentioned in 34 reviews

    Read more highlights

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    Findlay Cadillac - car_dealers - Updated May 2026

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