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    CarMax

    3.0 (537 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    CarMax Henderson
    Monique W.

    My husband and I stopped by Carmax on a Saturday morning. This Carmax location is in Henderson. We were looking at the Lexus ES300h which is the sedan hybrid model of the Lexus ES350. CarMax opened at around 9:00 A.M. The process to test drive the vehicle required a lot of paperwork to be signed prior to driving it. The vehicle had low mileage and no issues with it. The service was great at this CarMax location. The team member we were working with provided great feedback and answered all of the questions that we had! The team member was transparent with the buying process and it was a great experience overall! There were plenty of other vehicles available at this location, but at the time, we were only interested in test driving the Lexus ES300h that was available. We didn't end up buying a vehicle when we visited, but we at least were able to test drive out the Lexus ES300h that was available and get more information on the vehicle!

    Ford F150 XLT
    Sean P.

    It wasn't a perfect experience, but I still give 5 stars because I truly believe Carrie in corporate and the GM of the store are stand-up people who genuinely care about making sure their customers are happy and in the right vehicle. In the end, everything worked out as it should. Carrie was extremely professional, patient, and helpful throughout the process, and the GM was equally understanding and supportive. I stand by the fact that CarMax sells reliable, well-running vehicles. Two of my children have purchased cars from them, and I recently purchased a Ford F-150 myself. Each time, the vehicles have been excellent. I've been very satisfied with the service I've received--both when selling my vehicle (fair offer) and when buying one (fair price). I would feel completely confident recommending this dealership to anyone looking to buy a car.

    2019 Genesis G90 3.3t
    Antonio R.

    I purchased a 2019 Genesis G90 3.3T from this CarMax location, and while the car-buying process went smoothly, my experience with the service center was disappointing. When I test drove the car, I noticed the brakes were squeaking noticeably. After purchasing the car, I took it to the service center to address the issue. Unfortunately, the problem wasn't resolved. The squeaking persisted, so I brought the car back a second time. Even after the second visit, the issue only got worse. Frustrated, I decided to take the car to an outside mechanic. They informed me that the front brake pads were worn out and needed replacement, along with rotor resurfacing. I went ahead with the repairs, which cost me $300. Afterward, the squeaking was mostly resolved. When I contacted the service center to request reimbursement for the repair, I initially spoke with someone who took my paperwork but didn't follow up. A few days later, I called again and got a more helpful representative who directed me to the service manager, Oscar. I emailed him the invoice for the repair, and the next day, he informed me they couldn't reimburse me. He claimed the issue wasn't related to their workmanship or craftsmanship--even though they failed to address the problem twice and didn't replace the pads or perform any substantial repair. I'm extremely disappointed with their decision. I chose to purchase my car from this location because it had low mileage and was exactly what I was looking for. However, this experience has made me reconsider how I approach buying cars in the future. Let this be a reminder to thoroughly inspect every aspect of a car before purchasing, listen for unusual sounds, and ensure any concerns are properly addressed before completing the deal. At minimum I was looking to at least get my money back.

    Here's the Lemon!

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    3 months ago

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    3 months ago

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    9 months ago

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    1 year ago

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    11 months ago

    Lower used car prices then dealership, I recommended especially cheap oil change too. They also do spark plugs.

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    2 months ago

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    4 months ago

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    11 months ago

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    10 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    3 years ago

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    9 months ago

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    9 months ago

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    1 year ago

    Great service. We spent 2 1/2 hours, traded in our old car and drove away in a new car.

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    1 year ago

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    1 year ago

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    11 months ago

    Chip, the salesman was an outstanding professional, and helped us feel welcomed. The transaction was very straightforward.

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    2 years ago

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    2 years ago

    Sold my mom's car for a much better price than we could get on our own. Very nice people.

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    2 years ago

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    Page 1 of 14

    Ask the Community - CarMax

    Are they currently doing markups?

    Mark-ups? When my daughter bought her car in October, it was reasonably priced considering the market. Like I said, in my review, they were the easiest to deal with. If you have your own financing of course it's better, but you can always refinance… Read more

    Any other fees charged taken off appraisal offer when you sell!? Example: if they offer you $15,000 for your car, do they give you a lessor amount for hidden fees?

    No, they just offer you less when you get there

    Don’t See Your Question? Ask Away!

    Review Highlights - CarMax

    And, we must give a shout out to our sales people Yolanda, Jason, the finance group and service people, all outstanding!

    Mentioned in 14 reviews

    Read more highlights

    You might also consider

    Give Me The VIN - With GivemetheVIN.coms user-friendly platform, you can get an offer  within seconds! Start now by visiting our website and sell us your car!

    Give Me The VIN

    (86 reviews)

    Westside

    Well long story short. I ended up with a car my ex-wife was using and without notice she just…read moredropped if off at my sister's house as I live and work in a different state. I immediately flew that same day to Michigan to handle this unexpected and untimely event. I thought i had another car company buying the car. I send all the required paperwork. I waited two days for them to come and get the car and after the test drive they decided that they wouldn't buy it. Now I'm all freaked out. I have a vehicle registerd in a state I no longer live in and nowhere to go and I need to get back to work on the East Coast. A friend offered to let me keep the car at hos place while I try and figure things out. As I am driving the vehicle to my friend's house ...thank you Jesus...I get a call from Bryan from Give Me the Vin who gives me an offer and explains the process. I immediately take pictures and send over the documents as this is Friday late afternoon. I am informed that it will all be reviewed the following Monday and should receive a FedEx overnight with the paperwork to sign. As promised Tuesday I receive the paperwork and send it back out with the docs signed. WEd afternnon I get a text confirming everthing has been received. a couple hours later transportation company calls to pick up the vechicle. The following day another text all is complete and given the go ahead and cash the check. I made this process stressful but Give Me The Vin did not. Answered phone calls, texts and emails promptly. Communicated the entire process and held my hand to the end. Now this was a lower offer then what i originally received, but in the end Give Me The Vin stood by their word which means a lot. I couldn't more strongly encourage the use of this company to sell your vehicle. Thank you all at Give Me The Vin!!

    I had a great experience with Give Me The Vin! I saw a commercial and went to their website,…read moreentered the information for my car and received an offer. I decided to shop around a bit and got offers from CarMax, Carvana, and a few others as well, but GMTV was quite a bit higher than any of the other offers I received. When I was finally ready to pull the trigger, the process was smooth and fast. They sent me documents to sign and scheduled the drop-off for my car. I brought it here to Roy, who inspected it, had me sign some paperwork and handed me my check! Easy as could be! I would definitely recommend selling your car to Give Me The Vin.

    AutoNation Buick GMC Henderson

    AutoNation Buick GMC Henderson

    (249 reviews)

    Hey Yelp friends! So my first experiences with the…read moredealership were questionable. I'm not sure yet. We brought the beastie in for a tire replace and then after that the wheel locks went missing, so we had to purchase new ones. Then, the warning light came on before winter break and it was the computer sensor for the DEF tank. It took weeks for them to get it diagnosed, parts ordered and then installed. They had our truck for too long. Plus, we were paying out of pocket, it wasn't just a few hundred dollars. It was so stressful. We are teachers. We work at two different schools and carpooling everyday was exhausting and stressful to say the least. So when we got the truck back it seemed to be functioning. When the DEF needed filling my hubby took care of it, but then we noticed the gauge isn't showing that it was filled. So great, we knew we needed to take it back in, to my disappointment. So, we went in to the service department. My hubby explained everything and suggested they start the work right before spring break so they can have the beastie for a week and we won't be stressed. The manager spoke to the team and we have an appointment to drop it off. I'm relieved so far. Still concerned about the DEF gauge, but optimistic. They guys were welcoming when I pulled into the service area and friendly and helpful when I was pulling out. The manager made time right away to invite my hubby into his office right away to discuss what we needed and got us set up with a plan right away. So far so good. I will keep you posted. Thank you Auto Nation for the great customer service yesterday and we look forward to a successful experience when we come back in March for the servicing of the DEF gauge.

    When my check engine line came on there were immediate concerns I had with my new vehicle. Was able…read moreto make an appointment via my cars app for the next day. My advisor Sean addressed my concerns and gave me good expectations on what to expect. Throughout the process he had amazing communicate with myself and the lead tech to get the issues resolved. Got my vehicle back today with no issues and a good wash, which was much needed. I was initially worried that the interior may be dirty from getting people in and out of it, but was happy to find my vehicle in the exact condition I left it in. Happy that no excess miles were put on her other than about 20 which seems reasonable for test drives, pulling in and out of service dept, etc. Super grateful for the amazing service that I've had from Kazorie in sales, to bringing it in on my first service. Thanks so much guys!!!

    EchoPark Automotive - Las Vegas - My new car

    EchoPark Automotive - Las Vegas

    (103 reviews)

    I was told I couldn't test drive the car on the freeway because of insurance purposes. When I told…read moremy salesman I was walking away he told me that if I bought it and it had problems I had 7 days and 250 miles to return it as wsll as a 30 day 1,000mile repair warranty. I told him why would I buy the car if it had problems. I told him not being able to test drive 9n thr freeway was a red flag for me. I did walk away.

    The price they advertise for a vehicle is half of what they are actually charging. My god, the fees…read moreare absolutely ridiculous, it's like they forget you're the customer. Doc fees are ridiculous and I have never paid doc fees in my last 3 purchases since I bought my first vehicle. But here, they refuse to remove them. They want to charge you an enormous amount for "options" that they previously added. They want to charge you for an interior/exterior coating that you can get later for a quarter of the price they ask for. The salesman was very friendly but the manager acted like he was doing us a favor by offering all the upgrades. Now mind you, we were only buying a used car for $5499 as advertised but the price at the dealership was $13k+. EXPLAIN THAT. We ended up NOT being fleeced and just a little more effort, ended up buying elsewhere where they were all about customer service and actually trying to sell you a car. After our visit, they did text me to remind me that if I had any questions to let them know because they were there to help. I have never seen so many fees added to a vehicle. I can only imagine if I was there to buy a new vehicle. I guess it is true that they don't want you to own your vehicle anymore. They want to sink you in debt. My advice, shop for a car when you're not in a hurry and visit as many dealers that you can. Acquire a written quote at each location and ask for any unnecessary fees or up charges you didn't request to be removed. Someone will appreciate the consumer and actually fairly sell you one.

    BMW of Henderson

    BMW of Henderson

    (578 reviews)

    We looked all over Calif. (where we live) for a special car with the color I wanted. Finally found…read moreit in Henderson, Nevada @ the BMW Dealership. Spoke with and texted back & forth with Feri Fereidouni. She described the car, sent photos and assured me I would love it. The car was just as she described...even better. What a kind, caring person she is. Many thanks to Feri (who we would highly recommend) and BMW of Henderson, Nevada. Linda C.

    I would like to express my sincere appreciation for the outstanding customer service I received…read morefrom BMW of Henderson on Saturday, May 16, 2026. After needing to have my BMW X1 jump-started twice that morning, I brought my vehicle to BMW of Henderson around 8:15 a.m. to inquire about the warranty coverage on the battery I purchased in August 2024. Upon arrival, I was assisted by Savana, my service advisor, who immediately reassured me that she would take care of everything and confirmed that my battery was still under warranty. From the very beginning, Savana made the entire process seamless and stress-free. As a walk-in customer, I understood that replacing the battery could take several hours, but Savana kindly arranged transportation for me to return home while my vehicle was being serviced. Throughout the day, I received timely text updates regarding the status of my X1. Later, Savana informed me that she was sending an Uber to pick me up and that my vehicle would be washed and ready upon my arrival. When I returned to the dealership, there was absolutely no waiting. My X1 was ready, the paperwork was quick and efficient, and I simply signed the vehicle release form before receiving my keys. Savana apologized for the inconvenience caused by the battery malfunction and ensured that my experience remained positive from start to finish. The entire process was easy, efficient, professional, and courteous. I truly appreciated the exceptional level of customer service I received. I honestly expected the situation to be complicated and stressful, but instead I experienced nothing but professionalism, kindness, and excellent customer care. I am extremely grateful for the support provided. Thank you, Savana, for making what could have been a frustrating experience into such a positive one. Best regards, Dr. Sammie L. Scales

    CarMax - usedcardealers - Updated May 2026

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