This review is for my experience in selling my old car. I did not come to CarMax to buy a new one. My dad just got a new car (the 2025 Audi Q6 e-tron, and yes, he will only exclusively drive all-electric cars) and I inherited his 2018 Tesla Model 3 as a result. This meant it was time to sell my 2015 Kia Soul with almost 70k miles on it. It's been paid off for several years and has had no serious issues for as long as I've had it, with the exception of the battery, brake pads, and engine all having to be replaced; the latter was recalled a few years ago due to a fire risk. Having made a ton of memories with friends and family in this car, it was a little hard to part with it, especially since Kia announced a couple of months ago that they had stopped production of the Soul. Required to sell my car to CarMax was the official title, the registration, the keys (original and spare), myself, and my dad. We had made an appointment to sell it on 2/26/26 at 1:00pm. The registration was under my name and my address, but since the title was under my dad's name and his address (I got it leased new when I was still living with my parents), he needed to be present during the sale as well. The inspection and all that other stuff took about a half hour and then it took another half hour for the sale to happen. They were really busy at the time, but they were able to work their magic and take it out of my hands in about an hour. Selling my Soul to CarMax (not intentional lol) was quick and easy and because it was still in good condition, I made quite a bit of money from the sale, which I won't disclose on here. I've had this car for almost 11 years and my dad said that someone who buys it is going to be very happy because I took such good care of it. If you're looking to sell your car, CarMax is absolutely the way to go. read more

I used to really HATE going to car dealerships. Especially a used car dealer. (sorry, I know some of you, somewhere, MUST mean well), but before this, I hadn't had that experience yet. Well, except the Porsche dealer in SLC. Their service dept. generally delivers a good experience. But I was determined to buy a used car that was economical and reliable, for a daily driver. So, I had to brave the universe of used cars. I also had to trade in a car, and again, didn't want the experience of having to deal with all of the want ad, KSL online stuff, etc. So, having heard good things about CarMax and not wanting to deal with all of the aforementioned nonsense, I drove my now unloved, trouble prone former luxury car to CarMax. I was shocked to find high-service availability people working there that were so kind, and so pressure-free, that it was somewhat disorienting, and certainly unexpected. A great willingness to serve along with significant patience; no steering or pressure toward buying or selling, just what felt like a legitimate effort to provide good service and GREAT business process, was experienced. They also gave me a no-haggle price that exceeded my own internal estimate of the amount I would need in order to get rid of my used car (based on some ChatGPT research and quick online reading.). So, you can imagine how surprised I was when they beat my estimated offer minimum. Fast forward many steps, in the order of brevity.... The rest of the experience, the automation, the business process, and keeping the promises that the business delivered, all the way down to the continuous over communication regarding the car I ordered, and voila! A happy, yet discerning customer was born. CAR MAX. I won't ever do it another way again if I need a used car. HIGHLY RECOMMENDED! read more

CarMax - My new whip. Thanks, Car Max! - Used Car Dealers Near Me - Henderson, Nevada

Bait and switch advertising- ad is for one price, but real price is higher. This is called bait and switch, its not ethical and violates consumer protection laws. Heres the proof, see photos. read more

CarMax - Same car went on market for $1500 more than advertised. - Used Car Dealers Near Me - Henderson, Nevada

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My husband and I stopped by Carmax on a Saturday morning. This Carmax location is in Henderson. We were looking at the Lexus ES300h which is the sedan hybrid model of the Lexus ES350. CarMax opened at around 9:00 A.M. The process to test drive the vehicle required a lot of paperwork to be signed prior to driving it. The vehicle had low mileage and no issues with it. The service was great at this CarMax location. The team member we were working with provided great feedback and answered all of the questions that we had! The team member was transparent with the buying process and it was a great experience overall! There were plenty of other vehicles available at this location, but at the time, we were only interested in test driving the Lexus ES300h that was available. We didn't end up buying a vehicle when we visited, but we at least were able to test drive out the Lexus ES300h that was available and get more information on the vehicle! read more

CarMax - CarMax Henderson - Used Car Dealers Near Me - Henderson, Nevada

I traded a car here since the offer was better than Carvana and a couple other websites so I set an appointment and showed up within an hour of the appointment and everything went smoothly. Daggie is really sharp and helped with all the paperwork. She is a real gem there at the dealership. read more

In January 2026, the vehicle was taken to Fairway Chevrolet for repair and diagnosed with a rear differential failure. Warranty coverage was initially denied based on alleged "contaminated fluid," which I dispute. A Chevrolet technician indicated metal, not contamination. Additional major powertrain issues (transfer case, transmission, front wheel bearing) were then identified. Despite having the extended MAXCARE warranty, coverage has been denied, delayed, and inconsistently handled. The vehicle has now been held for over three months with minimal progress and poor communication. I was also asked to pay hundreds for a battery before work would continue. I am now being asked to pay additional thousands of dollars for repairs that should reasonably be covered under the warranty. This has been an ongoing and unresolved situation involving CarMax, MaxCare, and their warranty administrator. Buyers should be aware of potential issues with warranty coverage and claims handling. read more

Pretty painless process to sell a car. Got a bit above wholesale which was more than the Toyota dealer offered. Worked with Ashley, she was both helpful and professional. read more

It wasn't a perfect experience, but I still give 5 stars because I truly believe Carrie in corporate and the GM of the store are stand-up people who genuinely care about making sure their customers are happy and in the right vehicle. In the end, everything worked out as it should. Carrie was extremely professional, patient, and helpful throughout the process, and the GM was equally understanding and supportive. I stand by the fact that CarMax sells reliable, well-running vehicles. Two of my children have purchased cars from them, and I recently purchased a Ford F-150 myself. Each time, the vehicles have been excellent. I've been very satisfied with the service I've received--both when selling my vehicle (fair offer) and when buying one (fair price). I would feel completely confident recommending this dealership to anyone looking to buy a car. read more

CarMax - Ford F150 XLT - Used Car Dealers Near Me - Henderson, Nevada

UPDATED REVIEW: We're updating our rating because Elizabeth Levert went above and beyond to make things right. She was the only person who genuinely cared about our situation and took the time to get the necessary fixes done properly. Her professionalism and follow-through turned around what had been an incredibly frustrating experience. Thanks to her, our issue was finally resolved, and we're truly grateful. PREVIOUS REVIEW: This location will half-ass your maintenance. Every time we've gotten our car serviced through warranty, they've messed something else up. A couple of months ago, we brought our car in to fix an A/C leak and the passenger window not rolling down under warranty. They performed the services on the car and when we got it back, we noticed that the passenger side door would not open and had to bring it back in. They fixed that, but when we got it back again, a panel of the passenger seat fell off. We just noticed today that the driver's side seat panel is hanging loose and the electronic seat controls will not move the seat forward due to this. We have to pay a deductible every time and plan for being without the car every time they mess up. It's been 2 months so we are sure they will probably try to have us pay another deductible when we find the time to get this fixed even though it is due to them not double checking everything before returning the car to us. We will never purchase a car through Car Max again due to this ongoing headache. read more

Typical car dealer bait and switch. Did my deal online...it's supposed to be hassle free...lol. They offered me $XXXXX for my trade. Got approved based on my trade, payments all set, etc. Took them 2 weeks to transfer my purchase to the Henderson facility (I paid transport fees). Arrived per our scheduled appointment, after a 2 hour drive, only to be told that my trade had to be "re-appraised" because their offer expired after 7 days. Huh? Took you jokers 2 weeks to get it here, how can your trade offer be expired? Needless to say, no deal was done. I wasted 4 hours out of my day. Have done several deals with Carvana. NEVER had to deal with BS like this. Nobody even went the SLIGHTEST bit out of their way to make it right. Run! Do not do business with these clowns. read more

To CarMax Corporate & Regional Management, I am formally escalating a serious safety and ethics issue involving CarMax after purchasing a $70,000 2021 C8 Corvette from this location. The vehicle was sold with aftermarket tire decals glued directly to the sidewalls. During the 800-mile drive back to New Mexico, those decals began peeling off--taking rubber with them. I removed the decals solely to prevent damage to the paint and body, only to discover clear sidewall damage consistent with buffing and/or adhesive use. This is not a cosmetic issue. Tires are a safety-critical component. I provided photos and documentation. Both Big O Tires and Chevrolet inspected the vehicle and documented that the tires should be replaced due to sidewall damage. Additionally, Michelin will not warranty tires that have been altered, buffed, or exposed to adhesive that can compromise structural integrity. To make matters worse, the decals covered DOT date codes, preventing identification of tire age and manufacturing details--information required for safety verification. Despite all of this, the Henderson store initially claimed: "This meets CarMax standards." That statement alone is alarming. When the issue was escalated further, Adam, the Reconditioning Manager, contacted me and offered the following response (verbatim): "You should have stopped at another CarMax store so we could re glue them on." That comment is beyond unacceptable. Does this manager understand basic tire safety--or manufacturer warranty requirements at all? Re-gluing decals to tire sidewalls would: * Further alter the tire * Further violate Michelin warranty practices * Potentially worsen sidewall integrity * Mask existing damage instead of correcting it The idea that a CarMax employee would suggest intentionally reapplying adhesive to a tire sidewall raises serious concerns about training, safety standards, and reconditioning practices at this location. After that suggestion failed to hold up, the explanation changed again. I was then told the damage was caused by *me removing the decals--decals that should never have been applied to the tires in the first place. So the narrative keeps shifting: * First: "Meets CarMax standards" * Then: "You should have had us re glue them" * Then: "You caused the damage" This is deflection and blame-shifting, not customer service. CarMax sold a high-performance vehicle with: * Altered tires * Unknown adhesive methods * Possible sidewall buffing * Obscured DOT identification * Documented professional recommendations for replacement And is now refusing to correct the issue over a set of tires. If this is how CarMax handles a clear, documented safety concern on a $70,000 vehicle, it raises serious questions about what other shortcuts are being taken during "reconditioning." I am requesting immediate review by regional and corporate management, including: * Why altered tires were approved for sale * Why DOT codes were obscured * Why an employee suggested re-gluing tire decals * Why manufacturer and dealership safety recommendations were ignored Until this is addressed, I cannot recommend CarMax--especially this location--to anyone concerned about safety or accountability. read more

I purchased a 2019 Genesis G90 3.3T from this CarMax location, and while the car-buying process went smoothly, my experience with the service center was disappointing. When I test drove the car, I noticed the brakes were squeaking noticeably. After purchasing the car, I took it to the service center to address the issue. Unfortunately, the problem wasn't resolved. The squeaking persisted, so I brought the car back a second time. Even after the second visit, the issue only got worse. Frustrated, I decided to take the car to an outside mechanic. They informed me that the front brake pads were worn out and needed replacement, along with rotor resurfacing. I went ahead with the repairs, which cost me $300. Afterward, the squeaking was mostly resolved. When I contacted the service center to request reimbursement for the repair, I initially spoke with someone who took my paperwork but didn't follow up. A few days later, I called again and got a more helpful representative who directed me to the service manager, Oscar. I emailed him the invoice for the repair, and the next day, he informed me they couldn't reimburse me. He claimed the issue wasn't related to their workmanship or craftsmanship--even though they failed to address the problem twice and didn't replace the pads or perform any substantial repair. I'm extremely disappointed with their decision. I chose to purchase my car from this location because it had low mileage and was exactly what I was looking for. However, this experience has made me reconsider how I approach buying cars in the future. Let this be a reminder to thoroughly inspect every aspect of a car before purchasing, listen for unusual sounds, and ensure any concerns are properly addressed before completing the deal. At minimum I was looking to at least get my money back. read more

CarMax - 2019 Genesis G90 3.3t - Used Car Dealers Near Me - Henderson, Nevada

When we picked up the vehicle it had 3 very large splatter stains on the paint job. Left front side fender, left back side fender, and rear bumper diffuser. Which were not documented when we purchased the vehicle online. When we left the dealership, we were told to bring it back and they would buff it out. We came back and they said they could not do it because they had to have the detailing shop do it. So we came back a second time, and the detail shop could only get some of it partially removed. After I demanded they fix it they said they had to order a rear bumper diffuser and replace it. So we came back a third time and after about 3 hours they told me the new part was cracked, and they had to order another one. So we came back a fourth time, and they replaced the rear bumper diffuser. YOU CAN STILL SEE THE DISCOLORATION IN THE LEFT FRONT SIDE FENDER AND LEFT BACK REAR FENDER. Four different visits to get something partially taken care of that should have been fixed before we even came to pick up the car. Very disappointing as we both work and had to take time off of work four times for something that should have never been. This is our sixth vehicle that we have bought from CarMax. It might be our last. read more

If you consider be a provider of automotive parts for this dealer, be very careful, Carmax in Henderson Nevada, purchase parts from you, then they return the used broken parts in exchange and get Credit for those parts, a very fraudulent operation. If this dealer does that to providers, I can't think what they are willing to do to customers. read more

Just bought a lemon from this place and NO ONE did anything to rectify the situation. Purchased the car and only made it home safe despite the "safety inspection" and the car being ready to go! Lol... I had 10 days to return so took it to another mechanic who right away diagnsosed the problem yet "Bertha" at carmax still doesn't know what's wrong with the car 7 hours later... Mgr Tuesday night "Michelle" and the other 4-5 people I talked to didn't do anything to rectify... lol, Beware of this place ... and good luck to the mechanic still trying to diagnose the problem read more

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Lower used car prices then dealership, I recommended especially cheap oil change too. They also do spark plugs.

AVOID THIS LOCATION LIKE THE PLAGUE!!! Michelle is by far the most rude and aggressive employee I've ever encountered. My car was shipped in on a Friday, I wanted a 24 hr test drive she made up an excused of not having extra plates. Whatever, I go to look at the car, notice that all 4 wheels are damaged, none of the damage was disclosed before I paid to have it shipped and wasted 7 days while it shipped. I told the business center I was unhappy and that this was Illegal and I needed to speak to a manager about a resolution. She proceeds to call over the sales guy that helped me and grilled him for no reason at all. Then stormed over to me, hands in pocket, chest stuck out, swaying, aggression in her voice, very standoffish, made me very uncomfortable, I mentioned this in front of several staff members, this was directly in front of the Business office so you can watch your cameras and see her behavior. She need demands the sales person to pull the car around so we can look at the damage, I walk out to the car and as I am passing a few other employees with a look of shock on their face I ask, is she always this crazy? Then I am out to the car with the sales person, I am waiting, 3 minutes later she comes out and says I refuse to do business with you because you were being vulgar saying " I'm going to fucking get you fired" which never once came out of my mouth, thats the guilty conciense speaking. I proceed to leave the building shaking my head, seeing all of those employees absolutely terrified of her. That is absolutely a legal and HR nightmare just waiting to happen. I will be seeking advice from council to see if she crossed any legal lines. read more

Horrible place they sale you cars with fake facts report. Bought a truck they said no accidents just to find out previous owner got in a wreck horrible experience here save your self the time and go to a actual dealership they can't help you much here read more

customer service needs to improve never thought I'd have to be asking for a sales person at a slow dealership. They tell you to just walk the lot by yourself. No help at all. read more

I'm giving 5 star for Chris after I spoke to him and explained my situations 'bout asking for if its ok to leave the car for another few days more in the parking lot.He is so nice and let me for few days more. Business office Ashley is very helpful.She tried to arrange and organized paper work.Although I didn't make it through as impossible for me to complete the requirements. Thanks so much for all your help very kind and helpful employee. read more

We had an appointment, checked in, and were told to wait at a table. We waited for over a half an hour and we were never acknowledged by any of the eight employees who were milling around, talking and joking with each other. Why bother making an appointment when you're just going to be ignored for a half an hour? I guess they weren't interested in our business. After thirty minutes of waiting, we just left. read more

Don't bother making an appointment to test drive a car they'll put it "on hold" for you and then sell it before your appointment anyway. I had an appointment to see a car on Wednesday just to see on the website today, Saturday, that the car has been sold and is not available. read more

Had a car transferred from Utah 6 hours away. After a few days, the car went right through Nevada to California where it sat for 4 days 3 1/2 hours away. Arrived at Carmax Henderson on a Saturday, and they don't do inspections on weekends, said they would have it done within two weekdays. On Tuesday got a text message that they don't have the paperwork for the car and that it was being mailed. So they couldn't have dropped off the car when they passed? The inspection couldn't have been done Monday? It took them until Tuesday to realize the paperwork to sell the car was not there? Just know you will be waiting 10+ days for even close transfers. read more

Well we had yet another great experience with car max. The last time we were here was when we purchased my husband's vehicle years ago. We'll now it was my turn and it was easy no haggle price like their motto says. We were helped by hunter who was very easy to work with and explained everything throughout as we signed. Again we go to carmax for all our cars.. read more

I reserved a car for a test drive at 11 a.m. on a Saturday. My boyfriend and I arrived early and checked in. We were told we could browse the lot or stag in the waiting area and I would receive a call. We checked out some cars and this is definitely not the time to be buying cars if you are in a rush because they are pricey and have too many miles. Obviously, you will find some gems here and there. I think we didn't talk to an employee until about 11:20 but it was a Saturday and we could see that it was getting busy. We got about 20-25 minutes to do a test drive. I saved some time to check out the car in the parking lot. Overall the car that we drove felt smooth but when we popped the hood and turned the car on, the engine shook more than what is normal and that was enough for us to let the car go and continue on our car search. So, if you are looking to get a car, please look it over. Make sure there's no fluid leaks, that the hoses look good, etc. You can watch a Youtube video on how to just give it a quick scan. Now if you do buy a car, Carmax gives you a month to return it. Do yourself a favor and take it to a trusted mechanic before that month is done to get a full vehicle inspection. It may save you problems down the road. Overall the test driving experience was good and customer service was fine but also slow. read more

I severely underestimated how good Carmax is in the past- and this is my formal apology. I was looking to sell an older Chevrolet Silverado and go to the Kia dealership and purchase a new car. First time ever buying a car myself. I got an estimate online from Carmax, was honest about the condition of the truck (it was well loved lol) and got the full online estimate. For a busy Saturday morning, I got out of there in 2 hours with a check in my hand. I head to the Kia dealership and it was an awful experience. They showed me cars 15k over my budget with the one simple feature I wanted to avoid (I don't like leather seats- it is HOT here and I like wearing shorts without searing my legs) Very unpleasant experience. I kept looking other places, and found a perfect car with ridiculously low miles at the same Carmax I sold my other car. I reserved it online, came in with my checkbook and Jared was great. Explained everything easily, got me in the car to try it, loved it, and explained everything about financing. Got a great payment with low interest and everyone was so kind at every step of the way. I would happily buy from them, and the extended warranty was both affordable and comprehensive. I will recommend this place to anyone who hates snakey dealerships. read more

CarMax - Us with our new Kia Soul - Used Car Dealers Near Me - Henderson, Nevada

I bought a car 3 weeks ago. The prices are non-negotiable but they didn't disclose a big scratch on the fender. I purchased anyway, but withing 3 days the transmission light came on. Car has 15k miles. The salesman said my gas cap was loose. Came on again the next day and there is a loud sputtering noise when I start it. Left 2 messages at service dept and no one called me back. Now,both the Henderson location and Sahara location doesn't even answer at the service department. I guess I'll drive with the transmission light on all the way to Henderson just to schedule an appointment. Salesman who made the commission was no help. They do not check condition of cars they sell before they price and post them. they are certainly not certified. read more

BUY BEWARE!!!!! This company sells scam warranties that are not honored by any major dealership!!! I purchased a Mercedes s63 from this dealership and CarMax can't even service it! Worst yet, they also won't pay the Mercedes dealership the price to fix it so they charge me thousands of dollars for repairs even though the repairs are covered under warranty. Corporations lie to customers then push all the costs onto the consumer because we have no recourse. I can't cite ALLDATA or Mitchell because I don't have access to those pricing guides so they just charge us whatever they like. read more

Came in with a truck in mind, not only was I able to make the reservation for the model. The man that greeted me Bill was quite kind and pleasant to meet. He gave a rundown of what I needed and was very knowledgeable about the vehicle I had asked for. With his help and family around, which he was happy to allow to inspect the vehicle. Not only was it a great trip, I ended up getting a vehicle I wanted. Thank you Bill for a great experience. read more

Great service. We spent 2 1/2 hours, traded in our old car and drove away in a new car.

Charles was great with helping me purchase my vehicle. After a prior not good experience at a previous carmax , this time around was the opposite . He took the time to showing me each vehicle I was interested in. The finance process felt super smooth and he was very helpful with every question I had as well. Highly recommend Charles and this Carmax location. read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

Offer 6500 for my 2019 Elantra, complete joke of an offer. Three other offers for 11k to 12k. Guy helping me seemed like a big jerk. Not friendly at all. Seemed bothered I was there. I'll never do business with that company. read more

Chip, the salesman was an outstanding professional, and helped us feel welcomed. The transaction was very straightforward.

We had a great experience buying an Audi Quattro 7 not only did it have low miles but our salesman was great Mr. Bock. We're sorry that we didn't buy the warranty but you had to buy it at the time of purchase so we declined despite his efforts. No time to research it. They would be wise to give the customer 24 hours to buy the warranty. I've heard so many bad things about car warranties but this is a good policy backed by carmax. The only thing wrong was the ashtray compartment wouldn't open or close so they ordered a new one and service lady Bertha couldn't have been more professional. It was ready the same day. read more

Received a quote on line from Carvana for my 2022 car that had 9400 miles on it and was in perfect condition. The quote seemed fair. I then went online to Carmax and had a much higher quote range but I had to bring it to them to see. I drove 30 minutes each way to Carmax and their quote was $4000 less than Carvana. When I told Carmax he said sell it to Carvana which I did just now. The Carvana driver was very professional and the procedure could not have been easier. I highly recommend Carvana. Stay away from Carmax. read more

We sold our car to CarMax and they gave us a great deal for his old the car was. The process was pretty quick and they honored exactly the amount they offered in the online quote. Erik was the one who helped us and he was friendly, efficient and offered great customer service. read more

Sold my mom's car for a much better price than we could get on our own. Very nice people.

UPDATE: Jorge IS THE BEST! He coordinated another car for me and it went very smoothly. Thank you, Jorge, for your help and dedication always! read more

Worst car buying experience ever. Briana was the first salesperson we dealt with she was super friendly and got us in and out with no hassle. Went to trade the 1st car we financed with her within 11 days because we had found a newer version but it was in Cali. So we paid $99 to have it shipped here and trade it out when it arrived. A few days later the car arrived but Briana wasn't going to be in so she said we can go in whenever and someone would help do that trade. This is where it got so stressful and was an absolute mess. We went in and explained the situation to William (Bill) Kennedy he let us test drive the car before we started the paperwork all over again to finance it. It was a little late but we ran the credit and got approved so the easy part was over but what excuse he gave us was that the banks close @ 8 and we would have to come back tomorrow in the morning to finish it and he would set up an appt with Briana who would be in @ 12 to help us. It felt like he just wanted to get out of there because prior to waiting for him to help us we had asked another associate if it was too late and his response was no we usually stay until midnight if we need to finish up the deal. So he didn't seem like he was much help. We ended up coming back @ 12 the next day and Briana was a no show so we got stuck with Mark and his blonde manager not too sure what her name was though. I won't even go into detail on how everything went down. They were just outright unprofessional. This wasn't our first car purchase nor our 2nd and even I knew what they were asking my parents to provide was absolutely absurd. Will not recommend CarMax to any friends. Absolutely horrible experience thanks to Mark & his "manager". The only words Mark knew was idk I'm just a car sales man. Those words will haunt me tonight. The guy knew no answers lol. read more

Bought this car last year a Nissan rogue 2023 had a problem immediately after we bought it. It was fixed right away. Haven't had an issue since went for a routine oil change yesterday. Service department was very good. Service manager was very informative and nice problem I have is waiting and waiting area with the armchairs not made for anyone with a little bit of weight just made for thin people, also the cushions are very flat very uncomfortable. Give you 20 to 30 minutes sitting in the chair before you gotta get up and walk around not a place to have to wait an hour more all those chairs need to be replaced and that area other than that service department and other areas are very respectful and customer friendly. read more