CarMax

3.0 (556 reviews)

Used Car Dealers, Car Buyers

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CarMax - Used Car Dealers Near Me - Henderson, Nevada

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Excited to get the keys. BEFORE issues appeared

Hi y'all! I'm back with a THIRD, updated review. Buckle up. As it just gets more and more insane. Thus far the radio's digital face display still does not work. I believe we're on radio 5 or 6 at this point? This last radio install was an aftermarket radio. Instead of going with the Nissan radios that are no longer available due to the vehicle's age. Latest install occurred on July 28th. I picked the vehicle up late afternoon on the 28th. By Saturday, mid-morning, the digital face display was once again becoming so light, it looks blank. Unless I'm literally leaning on top of it? The display is not able to be seen. Jeannie, has been on the receiving end of every negative email, complaint, picture, video, and conference call with those concerned. The idea that she heard the vendor say it was due to the sunlight and she ran with it blows my mind. So far I have been told that two different stock radios were not functioning properly because the factory settings had been messed with. On top of all of the other mechanical failures this car has had since I've owned it? It's not shocking their explanation is "we didn't check that." No one will ever convince me that every single radio face display has failed within the first 7 days because of sunlight. The sunlight was present the day after the last install. I didn't have any issues. It was present the day after that too. No issues. It's been over 90 days since I purchased this vehicle. They have yet to fix the original complaint. Their only solution is to continuously order radios. Each radio install will come with a 12-month or 12,000 mile limited warranty. That implies CarMax thinks that I am going to be on this crazy train the entire duration that I own this vehicle. I'd have been better off buying a 30yr old used car from some dude on Boulder Highway. To be continued...

"125+ point inspection " that's their flex?

First impression of Carmax Henderson, as soon as I walk through the door was a lack of professionalism. the young lady that greeted me at the door checks me in takes me back to a desk and starts processing me and asking for my license. I didn't even know she was the salesperson. she never introduced herself, never told me her name or position, or that she would be the one taking care of me. pleasant lady nonetheless very young unprofessional for instance, I'm a 65 year old and she decides to call me buddy? Hello, I'm not your buddy and I don't care for a nickname thank you. So I take a car for a test drive and they don't even take my trade in to get appraised while I'm out driving. they wait for me to get back so I can be there for an extra 45 minutes extra (WTF), which is more time that I wanted to spend there. I wound up spending a lot more time there because of the incompetence of their service department. I get my car for 52,000 take it home and the bumper sags literally. I take it back they fix it I bring it home it sags again. I bring it back again 2 hours later they tell me they "didn't fix it right the first time" no shit Sherlock . Did you use duck tape or crazy glue? thanks for making me come out here so they can tell me they have to order another part (they thought they could get by without the 1st time) . I had an appointment for all the visits too. Not sure why, if they're not going to even look at it for 2 hours! again it took them three or four times to fix it instead of fixing it right the first time. I don't live close. 3 weeks later and I put more miles on the new car bringing it back and forth than actual regular miles (no hyperbole). sometimes they give you a car sometimes to give you a ride and then I'm stuck at home. Why is the onus on me. the only professional in the whole place was my service manager victor. The other surprise when I got home (the 2st time) was, there was actually a dime and some big crumbs of bread shoved into the window slot and supposedly they get what 125 checkpoints on the car? I specifically ask the sales lady to deodorize the car b/c it smelled like smoke she promised me it would be taken care of when I picked up the car after I paid for it still smells like smoke month later .thanks for that. Once they have your money, good luck. So I come back for a 3-day payoff so I don't have to pay any interest on the car and there's some new girl, Ashley doesn't seem to have a clue. She keeps going back to her manager to ask questions. she's so flustered that she asked me to walk away while she finishes her tasks. then gives me a receipt with my old address on it they don't even know my address after I just bought a whole car from them. And whatever you do don't bother asking for a manager there's one manager there or a lady in the office her name is Lex, absolutely lied to me. said she was getting me a manager and then just cut me off. I call right back there's nobody around by that name so another manager I talked to gives me another number because she said "I don't want to have to go all the way back there and tell him what to do in service because it's too far of a walk" give me a fucking break that's what I called you for and that's what I'm asking you to do. See there's no grasp of what service is, here or standards because it's corporate. it's very corporate, they just want to make the sale and move on to the next one. quite the assembly line. I won't be going back there for my next car. I've been to this one multiple times and the feeling I got was there has been some massive layoffs or something because this team was in the weeds!

Reserved a 2018 sienna. Autocheck checked out. They also provided a carfax which they say they dont. Carfax pointed out odometer fraud. Frustrated so I called to cancel. Jasmine was not trying to cancel. She was trying to convince me that it was a typo? Twice? When I rebutted she got extremely upset and hung up. Called again spoke with Mykyla and again was hung up on. Nobody would transfer me to a manager. Apparently since the leads Jasmine and Mykyla were sick of me they let Ashley deal with me. Both of those women deserve to be reprimanded. I was expecting them to be apologetic and maybe even find me another vehicle. No way not anymore. Autochecks are garbage. Get a carfax always

Monique W.

My husband and I stopped by Carmax on a Saturday morning. This Carmax location is in Henderson. We were looking at the Lexus ES300h which is the sedan hybrid model of the Lexus ES350. CarMax opened at around 9:00 A.M. The process to test drive the vehicle required a lot of paperwork to be signed prior to driving it. The vehicle had low mileage and no issues with it. The service was great at this CarMax location. The team member we were working with provided great feedback and answered all of the questions that we had! The team member was transparent with the buying process and it was a great experience overall! There were plenty of other vehicles available at this location, but at the time, we were only interested in test driving the Lexus ES300h that was available. We didn't end up buying a vehicle when we visited, but we at least were able to test drive out the Lexus ES300h that was available and get more information on the vehicle!

Aliyah R.

I had an extremely frustrating experience with CarMax roadside assistance. I requested a tow around 7:00 PM after my vehicle became undrivable. Despite calling multiple times throughout the night, I kept being told the tow was delayed. No one ever showed up, and I was left stranded without any updates or reliable communication. The lack of urgency and poor customer service was unacceptable. If you're relying on CarMax roadside assistance in an emergency, don't expect timely help. I was very disappointed with how this situation was handled. It is now 12am at night and I am still waiting on a tow the lady over the phone is extremely rude

Brad B.

I used to really HATE going to car dealerships. Especially a used car dealer. (sorry, I know some of you, somewhere, MUST mean well), but before this, I hadn't had that experience yet. Well, except the Porsche dealer in SLC. Their service dept. generally delivers a good experience. But I was determined to buy a used car that was economical and reliable, for a daily driver. So, I had to brave the universe of used cars. I also had to trade in a car, and again, didn't want the experience of having to deal with all of the want ad, KSL online stuff, etc. So, having heard good things about CarMax and not wanting to deal with all of the aforementioned nonsense, I drove my now unloved, trouble prone former luxury car to CarMax. I was shocked to find high-service availability people working there that were so kind, and so pressure-free, that it was somewhat disorienting, and certainly unexpected. A great willingness to serve along with significant patience; no steering or pressure toward buying or selling, just what felt like a legitimate effort to provide good service and GREAT business process, was experienced. They also gave me a no-haggle price that exceeded my own internal estimate of the amount I would need in order to get rid of my used car (based on some ChatGPT research and quick online reading.). So, you can imagine how surprised I was when they beat my estimated offer minimum. Fast forward many steps, in the order of brevity.... The rest of the experience, the automation, the business process, and keeping the promises that the business delivered, all the way down to the continuous over communication regarding the car I ordered, and voila! A happy, yet discerning customer was born. CAR MAX. I won't ever do it another way again if I need a used car. HIGHLY RECOMMENDED!

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Liliana M.

Elite 26

128

169

3 years ago

I reserved a car for a test drive at 11 a.m. on a Saturday. My boyfriend and I arrived early and checked in. We were told we could browse the lot or stag in the waiting area and I would receive a call. We checked out some cars and this is definitely not the time to be buying cars if you are in a rush because they are pricey and have too many miles. Obviously, you will find some gems here and there. I think we didn't talk to an employee until about 11:20 but it was a Saturday and we could see that it was getting busy. We got about 20-25 minutes to do a test drive. I saved some time to check out the car in the parking lot. Overall the car that we drove felt smooth but when we popped the hood and turned the car on, the engine shook more than what is normal and that was enough for us to let the car go and continue on our car search. So, if you are looking to get a car, please look it over. Make sure there's no fluid leaks, that the hoses look good, etc. You can watch a Youtube video on how to just give it a quick scan. Now if you do buy a car, Carmax gives you a month to return it. Do yourself a favor and take it to a trusted mechanic before that month is done to get a full vehicle inspection. It may save you problems down the road. Overall the test driving experience was good and customer service was fine but also slow. read more

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Chris S.

166

2 years ago

Had a car transferred from Utah 6 hours away. After a few days, the car went right through Nevada to California where it sat for 4 days 3 1/2 hours away. Arrived at Carmax Henderson on a Saturday, and they don't do inspections on weekends, said they would have it done within two weekdays. On Tuesday got a text message that they don't have the paperwork for the car and that it was being mailed. So they couldn't have dropped off the car when they passed? The inspection couldn't have been done Monday? It took them until Tuesday to realize the paperwork to sell the car was not there? Just know you will be waiting 10+ days for even close transfers. read more

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Michael O.

7 months ago

AVOID THIS LOCATION LIKE THE PLAGUE!!! Michelle is by far the most rude and aggressive employee I've ever encountered. My car was shipped in on a Friday, I wanted a 24 hr test drive she made up an excused of not having extra plates. Whatever, I go to look at the car, notice that all 4 wheels are damaged, none of the damage was disclosed before I paid to have it shipped and wasted 7 days while it shipped. I told the business center I was unhappy and that this was Illegal and I needed to speak to a manager about a resolution. She proceeds to call over the sales guy that helped me and grilled him for no reason at all. Then stormed over to me, hands in pocket, chest stuck out, swaying, aggression in her voice, very standoffish, made me very uncomfortable, I mentioned this in front of several staff members, this was directly in front of the Business office so you can watch your cameras and see her behavior. She need demands the sales person to pull the car around so we can look at the damage, I walk out to the car and as I am passing a few other employees with a look of shock on their face I ask, is she always this crazy? Then I am out to the car with the sales person, I am waiting, 3 minutes later she comes out and says I refuse to do business with you because you were being vulgar saying " I'm going to fucking get you fired" which never once came out of my mouth, thats the guilty conciense speaking. I proceed to leave the building shaking my head, seeing all of those employees absolutely terrified of her. That is absolutely a legal and HR nightmare just waiting to happen. I will be seeking advice from council to see if she crossed any legal lines. read more

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Caitlin ..

2 years ago

I severely underestimated how good Carmax is in the past- and this is my formal apology. I was looking to sell an older Chevrolet Silverado and go to the Kia dealership and purchase a new car. First time ever buying a car myself. I got an estimate online from Carmax, was honest about the condition of the truck (it was well loved lol) and got the full online estimate. For a busy Saturday morning, I got out of there in 2 hours with a check in my hand. I head to the Kia dealership and it was an awful experience. They showed me cars 15k over my budget with the one simple feature I wanted to avoid (I don't like leather seats- it is HOT here and I like wearing shorts without searing my legs) Very unpleasant experience. I kept looking other places, and found a perfect car with ridiculously low miles at the same Carmax I sold my other car. I reserved it online, came in with my checkbook and Jared was great. Explained everything easily, got me in the car to try it, loved it, and explained everything about financing. Got a great payment with low interest and everyone was so kind at every step of the way. I would happily buy from them, and the extended warranty was both affordable and comprehensive. I will recommend this place to anyone who hates snakey dealerships. read more

CarMax - Us with our new Kia Soul - Used Car Dealers Near Me - Henderson, Nevada

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Lisa A.

1 year ago

I bought a car 3 weeks ago. The prices are non-negotiable but they didn't disclose a big scratch on the fender. I purchased anyway, but withing 3 days the transmission light came on. Car has 15k miles. The salesman said my gas cap was loose. Came on again the next day and there is a loud sputtering noise when I start it. Left 2 messages at service dept and no one called me back. Now,both the Henderson location and Sahara location doesn't even answer at the service department. I guess I'll drive with the transmission light on all the way to Henderson just to schedule an appointment. Salesman who made the commission was no help. They do not check condition of cars they sell before they price and post them. they are certainly not certified. read more

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Matthew S.

2 years ago

BUY BEWARE!!!!! This company sells scam warranties that are not honored by any major dealership!!! I purchased a Mercedes s63 from this dealership and CarMax can't even service it! Worst yet, they also won't pay the Mercedes dealership the price to fix it so they charge me thousands of dollars for repairs even though the repairs are covered under warranty. Corporations lie to customers then push all the costs onto the consumer because we have no recourse. I can't cite ALLDATA or Mitchell because I don't have access to those pricing guides so they just charge us whatever they like. read more

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Tristan G.

1 year ago

Came in with a truck in mind, not only was I able to make the reservation for the model. The man that greeted me Bill was quite kind and pleasant to meet. He gave a rundown of what I needed and was very knowledgeable about the vehicle I had asked for. With his help and family around, which he was happy to allow to inspect the vehicle. Not only was it a great trip, I ended up getting a vehicle I wanted. Thank you Bill for a great experience. read more

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April J.

2 years ago

Great service. We spent 2 1/2 hours, traded in our old car and drove away in a new car.

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Eric N.

2 years ago

Charles was great with helping me purchase my vehicle. After a prior not good experience at a previous carmax , this time around was the opposite . He took the time to showing me each vehicle I was interested in. The finance process felt super smooth and he was very helpful with every question I had as well. Highly recommend Charles and this Carmax location. read more

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Andrew K.

2 years ago

Offer 6500 for my 2019 Elantra, complete joke of an offer. Three other offers for 11k to 12k. Guy helping me seemed like a big jerk. Not friendly at all. Seemed bothered I was there. I'll never do business with that company. read more

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Gerald C.

1 year ago

Chip, the salesman was an outstanding professional, and helped us feel welcomed. The transaction was very straightforward.

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Andrea O.

Elite 26

856

581

670

5 years ago

This place is something else. Called in to ensure the vehicle I reserved would be there since I had an issue with these people in the past. Ignorant girl could not find it. Mentioned other vehicles in CA. Sje c8not figure it out. After 6 minutes getting no where with her I asked to speak with her manager. Gave me bs excuse why I couldn't speak to her manager and then she hung up. I called back and was placed on hold for over 13 minutes l. Just enough time for me to read the reviews about the useless Salespeople and the POS vehicles that they sell at this location. I don't know what it is with CarMax, but these employees have the worst attitudes. They are incompetent . you lost my business! read more

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Wayne B.

680

487

2 years ago

We had a great experience buying an Audi Quattro 7 not only did it have low miles but our salesman was great Mr. Bock. We're sorry that we didn't buy the warranty but you had to buy it at the time of purchase so we declined despite his efforts. No time to research it. They would be wise to give the customer 24 hours to buy the warranty. I've heard so many bad things about car warranties but this is a good policy backed by carmax. The only thing wrong was the ashtray compartment wouldn't open or close so they ordered a new one and service lady Bertha couldn't have been more professional. It was ready the same day. read more

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Brandy S.

308

3 years ago

Worst car buying experience ever. Briana was the first salesperson we dealt with she was super friendly and got us in and out with no hassle. Went to trade the 1st car we financed with her within 11 days because we had found a newer version but it was in Cali. So we paid $99 to have it shipped here and trade it out when it arrived. A few days later the car arrived but Briana wasn't going to be in so she said we can go in whenever and someone would help do that trade. This is where it got so stressful and was an absolute mess. We went in and explained the situation to William (Bill) Kennedy he let us test drive the car before we started the paperwork all over again to finance it. It was a little late but we ran the credit and got approved so the easy part was over but what excuse he gave us was that the banks close @ 8 and we would have to come back tomorrow in the morning to finish it and he would set up an appt with Briana who would be in @ 12 to help us. It felt like he just wanted to get out of there because prior to waiting for him to help us we had asked another associate if it was too late and his response was no we usually stay until midnight if we need to finish up the deal. So he didn't seem like he was much help. We ended up coming back @ 12 the next day and Briana was a no show so we got stuck with Mark and his blonde manager not too sure what her name was though. I won't even go into detail on how everything went down. They were just outright unprofessional. This wasn't our first car purchase nor our 2nd and even I knew what they were asking my parents to provide was absolutely absurd. Will not recommend CarMax to any friends. Absolutely horrible experience thanks to Mark & his "manager". The only words Mark knew was idk I'm just a car sales man. Those words will haunt me tonight. The guy knew no answers lol. read more

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James A.

1 year ago

Received a quote on line from Carvana for my 2022 car that had 9400 miles on it and was in perfect condition. The quote seemed fair. I then went online to Carmax and had a much higher quote range but I had to bring it to them to see. I drove 30 minutes each way to Carmax and their quote was $4000 less than Carvana. When I told Carmax he said sell it to Carvana which I did just now. The Carvana driver was very professional and the procedure could not have been easier. I highly recommend Carvana. Stay away from Carmax. read more

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Christina M.

1 year ago

We sold our car to CarMax and they gave us a great deal for his old the car was. The process was pretty quick and they honored exactly the amount they offered in the online quote. Erik was the one who helped us and he was friendly, efficient and offered great customer service. read more

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Dana B.

2 years ago

Sold my mom's car for a much better price than we could get on our own. Very nice people.

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Tiffany H.

1 year ago

Well we had yet another great experience with car max. The last time we were here was when we purchased my husband's vehicle years ago. We'll now it was my turn and it was easy no haggle price like their motto says. We were helped by hunter who was very easy to work with and explained everything throughout as we signed. Again we go to carmax for all our cars.. read more

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Like C.

3 years ago

MULTIPLE rims and tires were slashed and damaged in transportation to the dealership in Henderson dealership and CARMAX refuse to fix! They say the damage is acceptable. Carmax will damage your car and don't care or won't fix! STAY AWAY UNTRUSTWORTHY AND TERRIBLE BUSINESS ETHICS! Sidewall slashed to under rim lip.... read more

CarMax - Slashed tire and damaged wheel - Used Car Dealers Near Me - Henderson, Nevada

CarMax - Another rim with the exact same damage they said they didn't do. - Used Car Dealers Near Me - Henderson, Nevada

CarMax - More damage they didn't do - Used Car Dealers Near Me - Henderson, Nevada

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Rob E.

3 years ago

I have a long and sordid tale of not having property registered my car or claimed my title from carmax when i purchased in ... this is back in 2016. So when i called today i expected the worst, but got THE BEST in the form of Chris in the Business Office This man not only put me at ease with a casual "yea, hang tight we'll get this figured out" but came through on his word. I literally can't say enough good things about him and only wish he were training others because if he was the type of person we all got in any customer service interaction, the world would truly be a happier place. I know this all sounds too effusive ... don't believe me? Take a trip to the henderson nevada carmax or give them a call and meet him for yourself. THANK YOU CHRIS for all you did to help me find the way out of the problem i found myself in!!! read more

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Patrick J.

2 years ago

UPDATE: Jorge IS THE BEST! He coordinated another car for me and it went very smoothly. Thank you, Jorge, for your help and dedication always! read more

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David F.

209

3 years ago

This place is a scam. They lie about everything they told us the warranty would be an additional 75k miles. We took the car in for repairs said nothing was wrong even though we were having issues with steering. Then couldn't even get a service job done for months in advance. Have to wait on average 1-2 months to get car serviced. I would never recommend car max this place or the service place to anyone. Their manager over there "Steve" says well corporate told me to call you. It's all good posting a full blown review of my experience. On top of that nobody over there will help get anything resolved. Purchased the car 3 years ago with 31k miles. Not only is there little customer care their car max insurance a scam. I called the local news, filed a better business bureau report and I won't be done there. Don't buy from these ppl especially these lying sales reps. read more

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Fabian G.

133

2 years ago

Bought this car last year a Nissan rogue 2023 had a problem immediately after we bought it. It was fixed right away. Haven't had an issue since went for a routine oil change yesterday. Service department was very good. Service manager was very informative and nice problem I have is waiting and waiting area with the armchairs not made for anyone with a little bit of weight just made for thin people, also the cushions are very flat very uncomfortable. Give you 20 to 30 minutes sitting in the chair before you gotta get up and walk around not a place to have to wait an hour more all those chairs need to be replaced and that area other than that service department and other areas are very respectful and customer friendly. read more

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Steven O.

Elite 26

432

738

6363

5 years ago

We have previously purchased vehicles(3x) at this location and today we were looking to sell. Once again we are pleased and couldn't say more. The entire experience was timely, comfortable and professional. The entire location was clean and Covid Protocol compliant. Within an hour we had been inspected, appraised and processed. We definitely recommend Carmax anytime automotive transactions come up in conversation! read more

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Sissy R.

2 years ago

Worst place ever. Why would you buy a car here ? Takes way too long to look at the car for repair. Everyone is standing around doing nothing. Walking around looking busy. At all cost do not buy a car at Carmax. Signed disappointment read more

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Cindy W.

103

2 years ago

WOW, what a five star experience! Had no idea of what to expect but we had an amazing experience. Mom decided to give up driving, and we needed to get rid of her car. Went online, got a quote, when to dealership and they issued a check. Total process, took all of 40 minutes. read more

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Michael B.

2 years ago

By far the easiest and fastest place to buy a car in Vegas by far. You can reserve a car online to test drive same day

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Emily Y.

2 years ago

If I could give 0 stars for customer service I would! An employee named mark was very unprofessionally rude and was very sexist to a female customer. He honestly treated her like shit and there was no need for it. read more

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Rose H.

2 years ago

The company does not suck but this location sucks!!!!! I would give then a 0! They say one thing and do another! They messed up fixing my car then try to blame me for it then they fixed it and would not test drive it! Car Max is awesome but this location need's HELP! I would give 0 native! read more

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Nicoke K.

160

410

2 years ago

So I walked in on Sunday at 420. I was looking to buy a ford transit connect I saw online. I was there 25 minutes. No one welcomed me or even offered to assist my wife and I. I walked out at 445. 25 minutes! No one offered to help or said hi. read more

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Shenoah T.

3 years ago

First time buyer and the experience was sooooo easy, so fun, and hassle free. If you ever get Giuseppe please tell him I sent you! Lol he's wonderful. I see a lot of mixed reviews on here, the pricing is a little high but they have various options to go about... (co-signing, lenders and so on) the onlyyyyy reason they didn't get 5 stars is because I JUST purchased this car and not even a week it's back to be serviced because the EPB light is on. Hopefully its minor but sucks to just get a car and have it taken away over an internal issue when all issues should be checked before a purchase is made. Wished I got a discount lol (joking) but because it is under the 4500 miles and 30 day warranty (courtesy of CarMax) no payment was needed for the service AND they put me in a loaner free of charge, same day and everything! Thank you for that Carmax! read more

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Alberney E.

6 years ago

I would never ever recommend anyone go to this location. The manager Amanda is racist and discriminated against me because I am a black women. I was made to jump through numerous hoops after they sold me a vehicle that literally broke down the very next day. A vehicle that literally almost caught fire with my entire family in it. The managers acted like we were bothering them as if their company hadn't sold us a faulty vehicle. Even after all that we still decided to try to get a truck with a different carmax location however the truck we wanted was at Henderson so we had to make the trip because they couldn't get it delivered in the time we needed. The sales manager Amanda, made us jump through numerous hoops to provide a pay statement that we provided in the various different ways she wanted us to be able to access it. However that was still not good enough for her because there was no way this black woman could possibly get the approval we received without it being red flags when just a week prior we bought a vehicle with the less requirements. She could not provide reasoning as to why MY application was singled out to do further verification. As we were leaving the store she continued to approach me in an aggressive manner as if she was going to put her hands on me. This store is the epitome of terrible customer service, unprofessionalism, and racial discrimination. read more

CarMax - Gas leaking as it is getting towed - Used Car Dealers Near Me - Henderson, Nevada

CarMax - Gas that spilled all in the parking lot - Used Car Dealers Near Me - Henderson, Nevada

CarMax - More gas coming out as it's being towed - Used Car Dealers Near Me - Henderson, Nevada

CarMax - Gas that spilled all over the parking lot - Used Car Dealers Near Me - Henderson, Nevada

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Alan S.

4 years ago

I bought an Audi and starting having some axel/brake issues. It was under the 30 day return policy at the time I scheduled the appt. I talked with service and finance dept and they said I could still return the car if I wanted after the 30 days since the earliest repair appt was after the 30 day policy. I was wrong about the service time and was late by 2 hours. When I walked in the service rep I spoke to talked to the my agent Jessica, was supposed to have and stated that I needed to reschedule. My rep didn't even want to talk to me. I took the day off to handle this situation but she wouldn't listen. I decided to talk to the sales manager, Parnot,but said I couldn't return the car because it was after the 30 days and I explained to him about the situation. He said that maybe the service dept can look at it over night. So back to the service area. I went to the First Lady I dealt with, Belynda and tried to speak to Jessica that my appt was set with but was too busy for me. So the 1st lady said that she will help. She was very nice and helped a lot. I got my car in and she is having it looked at read more

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Carmen R.

4 years ago

Selling Your Car? You may want to save yourself some time and money. I will 'never' go here again. We bought our car here to sell, older BMW not running. We arrived on time for our appointment, it took over an hour and a half to get the mere $100.00 bucks they offered. To top it off the check they gave us will not be available for up to 48 hours. Just take that time to find another buyer if you can. Carmax Henderson, NV read more

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Luis D.

2 years ago

Coleen is a great asset to this organization! We had a mutual customer at my work and she took care of us.

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Alicia R.

2 years ago

Buying a car at Henderson Carmax was fantastic! Not only have I purchase a car, but also my four grandchildren also purchased a car from them. The service department is amazing, talk about Customer Service , wow. A big thanks to Jesse and Boris for for making the maintenance a fast and satisfying experience. read more

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Brian S.

Elite 26

467

777

1825

4 years ago

Went into CarMax today to get rid of my car. They made it nice and easy and took the hassle out of selling private party. Appraisal, paperwork, etc, in and out 45 min. I went in with a specific price I would sell my car and they came back with a fair price. If you want to dump your ride, CarMax makes it easy. Oh course, you can probably make more money selling private party and 3 months later running through hoops on the negotiating with what I call yard selling... but CarMax takes that hassle out of it. Professional and fair. I highly recommend this place if looking for a quick dump of you vehicle. read more

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Diane S.

148

3 years ago

Jake is seriously the best! From the moment my son and I entered the building and continuing until after we left Jake went above and beyond to provide five star exceptional service. He is very knowledgeable about car models and helped me figure out exactly what I was looking for. He was very patient with my crying toddler and let me take the time I needed to make any calls to family members to help with the decision. He was very thoughtful and transparent during every step of the process. I am so grateful for this great experience at Carmax 100% thanks to Jake's amazing help. read more

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Justin C.

4 years ago

Their greetings feel warm and inviting enough. Unfortunately, that s where everything good ends. Responses to any inquiry beyond the very basic type, will take longer than you'll be able to wait. Then there's the so-called Sales staff. Pushy and embarrassingly uninformed. Management tries ro help, yet are all wholly and obviously underqualified. My advice; Gi to a dedicated single-brand dealership. You will thank yourself repeatedly for making such an intelligent decision. Findlay Toyota and the AutoMall Honda Dealerships stand-out as excellent benchmarks. Go see why for yourself. read more

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George H.

4 years ago

Hi George, Thank you for your patience. After consistent partnerships with our service experts and leadership here at our Home Office, in speaking with Christensen Automotive directly, and reviewing their diagnostic alongside the work we completed on your vehicle in November/December of 2021, we have determined that the concerns you are facing now are new and must be brought to your MaxCare provider. I strongly advise that you seek service and a claim through Christensen Automotive for ALL of the concerns you are facing and that should create only ONE claim through MaxCare, resulting in only one deductible cost, not separate deductibles for each concern. In these partnerships, we have determined that we would be willing to reimburse you for the deductible cost of $250 upon you providing us with a receipt. We have also come to this determination given the difference of 7,636 miles that have been put on the vehicle since we last serviced the vehicle. If the failures you are experiencing now were related to the previous service CarMax completed, they would have arisen much sooner than 6 months and 7,000+ miles later. While I know that this is not the resolution you are seeking, this decision is final and will not be changing. Once you have completed the work at Christensen Automotive, please send me the full service invoice so that I may review that with our experts as well to determine one last time if our support of the $250 deductible alone is the correct support. As you can read my previous reviews, this email doesn't make sense. They don't care what shape the vehicle is when they sell it to you. Once they sell it to you. It's your problem, so I wouldn't recommend purchasing vehicles here as they're not reliable and corporate also doesn't care you now are responsible for fees you shouldn't be. $250 is not all I'll be charged as I was charged extra for parts aside from my Carmax care scam package states you're responsible for. DO NOT WASTE YOUR HARD EARNED MONEY HERE! read more

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Page 2 of 14

1000 W Warm Springs Rd
Henderson, NV 89014
Directions
(702) 677-3552
Call Now
Visit Website
https://www.carmax.com

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Does CarMax take credit cards?

Yes, CarMax takes credit cards.

Other Amenities

Does CarMax have free WiFi?

Yes, CarMax has free WiFi.

From the Business

History

CarMax is a used car retailer in Henderson, NV where customers can browse inventory with no-haggle prices, sell or trade in a car, and apply for financing through CarMax Auto Finance. All vehicles are inspected before sale and come with a limited warranty.

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Ask the Community - CarMax

Are they currently doing markups?

Mark-ups? When my daughter bought her car in October, it was reasonably priced considering the market. Like I said, in my review, they were the easiest to deal with. If you have your own financing of course it's better, but you can always refinance…

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Any other fees charged taken off appraisal offer when you sell!? Example: if they offer you $15,000 for your car, do they give you a lessor amount for hidden fees?

No, they just offer you less when you get there

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Review Highlights - CarMax

“They don't pressure you like most Car Dealerships, They have a wide section of cars that most dealerships don't have.”

Mentioned in 7 reviews

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Explore benefits

Enterprise Car Sales

(240 reviews)

I walked in and wasn't expecting to leave with a New Car,Staffing was a Big Blessing!read more

I recently bought myself my first truck, and I found what I wanted at Enterprise. I worked with…read moreJohntae aka "J.J" who helped me through the entire process, and it was very simple and to the point. Normally, buying a car is an agonizing experience but this was very easy and direct. I would definitely recommend if you are considering buying a car to stop by and check them out. They have a lot of great extras for the vehicle, like service plans and add-ons, and I would suggest you check them all out. Other members of the staff and management were very friendly and helpful. I would definitely consider them again in the future!

My Carlady

(90 reviews)

My Car Lady was incredibly helpful! Moving from out of state, and a lapse in registration she was…read moreable to get rid of late fees and handle the entire process quickly, kindly and professionally! Everyone on the team is so kind and helpful, cannot recommend enough!

Jennifer did a great job getting my personalized plate handled and helping me avoid a trip to that…read morehorrible DMV. It was well worth the money spent.

Parkers Auto Group

(10 reviews)

Great service, very happy with my purchase! We were in and out super quick. Definitely recommend!!read more

Kevon was excellent! He was very responsive, very informative, and quick. He was able to…read moreaccommodate meeting me on Sunday after I had flown back into town. On top of that gave me a phenomenal deal. It was nice that the sale included the tax and registration fees. If you're looking to buy a car, he's your guy!!

EchoPark Automotive - Las Vegas

(150 reviews)

Mike was fantastic he really worked with me and helped me get into a car im very happy with…read more And at a great price.

Manny is Amazing from the beginning to the end! Sold our…read moreTesla here and went smoothly! Thank you Echo Park Team!

Findlay Volkswagen

(345 reviews)

I walked into this dealer on a whim. My lease was ending in 6 months and VW wasn't even on my…read moreradar. I was thinking about Jeep, Genesis (signing a new lease) or maybe going back to Lexus. I walked into without an appointment and was greeted while all the salesman were working and a few minutes later Sergio introduced himself. We talked about what I want and what my situation was. I hate dealerships but this one was different. I've owned about 20 car's throughout my years. I've walked out of countless dealers because of games, pushiness, almost harassment. Not here. Without making this review too long, Jodi the manager came over, sat down and gave me real, honest numbers without all the nonsense most dealers do. Her presence is strong and she knows the business. It was late and they were closing so I left and came back 2 days later (my next day off) and she remembered the exact deal and once again, sat down, talked to me and gave me a bare bottom price that ended up being better than I expected. 20 minutes later I signed paperwork, got my new VW and I couldn't be happier. Sergio and Jodi worked flawlessly together, both smiled, had amazing attitudes and because of them, I drive a 2026 Tiguan.

Long overdue for this. Been going to this location for service since 2022, I bought my car at…read moreanother VW. Evelyn is usually my advisor and I normally try to book with her, she's lovely. I also bought extended warranty because VW sadly have a lot of issues and I'm never buying another VW/Audi. Then I went to autonation VW on Sahara for an oil change as well as the one on Gibson because their oil change was MUCH cheaper. Shop around you guys, oil change here is way overpriced. Last year in March I needed to use my warranty, I specifically booked it the same time I'd be out of the country for 10 days and asked the advisor (not Evelyn, some other incompetent guy) if that would be enough time to drop my car off and get worked on, he assured me that would be plenty of time. Dropped my car off 2 days before I left the country. Told him to call or text anytime. He called me 3 days into my trip to let me know they're waiting for the warranty company to approve my claim. This went on for days of him saying they were waiting for the claim to be approved. Back and forth nearly everyday in my trip, it was never done. I got back to town and it was never done, my car was never worked on. I gave him a deadline of when I needed my car, I had something very important 2 days after getting back. My car was never worked on until the day before. They worked on it until the day I needed my car back and took forever to get my uber sent to me to go pick it up. I was late to where I needed to be that was extremely important. They're so incompetent. This whole time I never complained, never got upset, told them they needed to get it done. I should've raised hell. And the guy Andy Lammers is extremely condescending. I've dealt with him 3 separate times and they were all negative experiences. Sticking with Evelyn until I get rid of my car. 2 stars because Evelyn is great or I'd give 0.

AutoNation USA Henderson

(238 reviews)

5 Stars!! Outstanding Experience at Henderson AutoNation!…read more First, a special thank you to Sales Manager Marisol, who went above and beyond to match the offer I received from other competitor. Professionalism and willingness to work with me made all the difference. I also want to thank Mark, who handled the entire process from the moment I arrived. He was incredibly courteous, welcoming. The whole staff was super friendly and professional. It was clear they enjoy a positive and supportive work environment, and that energy really shows in how they treat their customers. Thanks again for everything! If I ever need to sell a car again, I will definitely come back to this location.

We will not be purchasing another vehicle from Autonation Henderson. The only pleasant experience…read morewas with our salesperson, Diego who was forced to sit with us for an unreasonably long time waiting to finalize our transaction. The extreme high pressure to purchase extended warranties was not professional and unnecessary when we declined. Between the finance person and Manager, they would not accept our decline. I feel sorry for someone who doesn't have the strength to say no, after such hardcore tactics. Also didn't appreciate a 5 minute test drive, as that is all they allow. The dealership says they do things differently than in the past when hardcore tactics were the norm. I think they are fooling themselves. Clearly, they have no incentive to try to gain future business by treating their customers with professionalism.

Asian Imports Auto

(165 reviews)

I had an outstanding experience at Asian Imports in Henderson! I brought my 2017 Honda Accord in…read morefor its 100,000-mile service, and from the moment I arrived, everyone was professional, friendly, and helpful. I especially want to recognize Nicholas Chavez, the Service Manager. Nicholas went above and beyond to make sure I understood the services being performed and answered all of my questions. He was extremely professional, knowledgeable, and honest throughout the entire process. What impressed me most is that I never felt pressured into unnecessary repairs or services. It's not always easy to find an automotive business you can truly trust, but I absolutely feel that way about Asian Imports. I feel confident that they will treat me fairly, do quality work, and not try to rip me off or overcharge me. Thank you to Nicholas Chavez and the entire team at Asian Imports for providing such a great customer experience. I will definitely be returning for future service and highly recommend Asian Imports to anyone looking for an honest, professional, and trustworthy auto repair shop in Henderson!

Took our Honda in for an Alignment. I was able to call in the previous day and get it scheduled for…read morethe next. I came in waited an hour and once done they went over everything with me. Knowledgeable mechanics at decent pricing, what more can you ask for.

Findlay Cadillac

(320 reviews)

I had a great experience working with Courtney Marvelli and Dylan Kellow at Findlay Cadillac in…read moreHenderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest with me and gave me realistic numbers on both the 2025 Ram 2500 diesel I was buying and my trade-in. I drove about 6 hours to pick up the truck, and unfortunately, it was not ready when I arrived. At that point, I was prepared to walk away, drive home empty-handed, and be pretty upset. Instead, Courtney, Dylan, and the dealership went above and beyond to make it right. They paid for a one-way flight home and covered the cost to ship the truck to me -- all out of the dealership's pocket. What at first seemed like it was going to be a bad experience ended up restoring my faith that customer service is still important to some companies. Things do not always go perfectly with a vehicle purchase, but what matters is how a dealership handles it when there is an issue. Findlay Cadillac stepped up and took care of me. I really appreciate the honesty, communication, and the effort they made to make the deal right.

Star I put a $500…read moredeposit down on a used Cadillac LYRIQ Sport 2 so I could have the first opportunity to purchase it once it returned from reconditioning. I was told it was being reconditioned, so I patiently waited a full week. After that week, I finally got the opportunity to see and test-drive the vehicle. To my surprise, essentially nothing had been done. The dealership couldn't even tell me where the vehicle had been during that week. When I inspected the LYRIQ, there were several obvious problems: the seats were scuffed, the panel on the right door was coming loose, and the steering wheel was separating around the Super Cruise light. I told the salesman, James, that I was still interested in buying the vehicle. I simply wanted the problems repaired first. I specifically told him that if the vehicle was properly fixed and brought up to an acceptable standard, I would buy it. James was a great salesman, and I was genuinely looking forward to doing business with him. The next day, however, Courtney contacted me and told me that if I didn't come in and sign the paperwork that day or the next, even though the vehicle still hadn't been repaired, they would refund my $500 and sell the vehicle to someone else. This was two days before the end of the month. After waiting patiently for a week for the dealership to complete its own reconditioning, I was suddenly being pressured to purchase a vehicle with known, unresolved problems--or risk having the vehicle sold to someone else. That wasn't acceptable to me. I have no problem waiting for a used vehicle to be properly repaired before purchasing it. In fact, I would expect a dealership to want its customers to receive a vehicle in acceptable condition. What I don't expect is to be pressured into signing paperwork on an unrepaired vehicle because the end of the month is approaching. James was excellent, and I have nothing negative to say about him. I was actually looking forward to completing the purchase with him. Unfortunately, the way the situation was handled afterward completely changed my opinion of the dealership. My advice to anyone considering buying a used vehicle here: make sure every promised repair is actually completed and that you are satisfied with the vehicle before signing anything. Don't let end-of-month sales pressure rush you into a decision

Findlay Toyota

(2k reviews)

I used to bring my Toyota's here for service but I had not made a purchase from this dealership…read moreuntil this past Labor Day. I had the pleasure of working with Toby to locate and purchase the Tacoma I've always wanted. He helped secure just the right one for my needs, he was patient and informative throughout the process, and made sure I understood everything and got exactly what I needed. A smooth process from start to finish, Toby is a top notch salesman, friendly and I'm very happy I was able to work with him. Findlay Toyota is very streamlined with everything in one spot, a truly comfortable car buying experience and I wish I would've bought a vehicle here sooner. If you're looking for a Toyota or need good service by professionals in a great location, I highly recommend stopping by and be sure to ask for Toby!

I waited almost 2 months for my 2026 Toyota RAV4 Hybrid, and what should have been an exciting…read moreexperience turned into one where I genuinely felt lied to and scammed. We worked with Kody Manalo and were very clear about what we wanted: a white AWD RAV4 Hybrid with no unnecessary extras. We agreed on a price, received it in writing, paid a $500 deposit, and were given a VIN for the vehicle we were waiting for. On August 26, Kody told us our car had arrived. When we came in the next morning, we immediately noticed extras we had specifically said we didn't want. I checked the VIN and discovered THIS WAS NOT THE CAR WE HAD BEEN GIVEN THE VIN FOR. It was a different vehicle with a higher price. We immediately questioned Kody about it. He told us not to worry and that our agreed price would stay the same. Based on that assurance, I signed paperwork reflecting the original price. About 30 minutes later, he came back and told us the price was changing because this was a different vehicle -- almost $3,000 more. I asked what happened to the RAV4 we had waited two months for, and I never received a clear explanation beyond an "internal miscommunication." We asked for a manager. Remi Chun (Remington) came to our table. We specifically asked if he was a manager, and he confirmed that he was. He acknowledged that this was their internal mistake but said they would not honor our original price. I later discovered that Findlay Toyota's own website lists Remi Chun as a "Sales Associate," not a Sales Manager. The whole experience honestly felt like a well-organized scam. People told us things directly to our faces, only to change the story shortly afterward. We were basically given two options: pay almost $3,000 more for a different vehicle with extras we never wanted, or start over and wait potentially another two months. Unfortunately, my previous car had broken down and I had already been paying for a rental for about a month. After almost 4 hours of arguing and feeling completely misled, I finally gave up and signed. I love my RAV4, but there was zero excitement left when I bought it. I just wanted to get out of that dealership. Please be aware of this SCAM inside the dealership!!!!!

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Kayla K.

8 years ago

Carmax ! I will say THIS ONE TIME IM NOT THROWING NAMES BUT ONE OF YOUR BIG BOSSES GAVE ME A NUMBER AND YOU GUYS ARE A FU*#&*& JOKE ME AND MY HUSBAND BOUGHT A CAR FORD SUV FROM CARMAX THEY LITTERLY GHETTO RIG EVERTHING AND THIS CAME BY MOUTH OF A WORKER. Needless to say we took our car in the Goodyear they give you three days to make sure the cars working there is no way in hell you can figure out what's wrong with the car and 3 days we were so excited that we had the car because everything was up and running one month later everything broke down including the motor mounts I had my daughter and my two-year-old niece in the car when the motor mounts almost went out on me my car jerk to the left we took it into Goodyear Goodyear refused to drive my car even in their parking lot because it was a liability they gave us the car part back which is against their policy because it was such a safety issue CarMax is the worst car place there ever is besides for DriveTime do not ever purchase a car from CarMax I also have five other friends who have purchased a car from CarMax that have had the same issues motor mounts going out those do not go out for about 7 to 10 years they told us the car was never in a car accident b******* yes it was it was in three car accidents prior to that they screwed us so bad we put over $6,000 into the car the car was only nine thousand would have had the car at least halfway paid off do not buy a car from CarMax I wouldn't even give them a half of a star all they care about is making sales and they literally and I mean literally rig every car unless it's a brand new car that you are buying from them it has to be brand new they rig every piece inside that car your car can run for a year 2 years and that's fine but then boom all of a sudden something's going to happen if not sooner they almost killed me my daughter my niece while I was driving the car the only way motor mounts tie rods go out is if it was in a serious car accident or you are driving a car like a psycho person hitting medians ECT they did a diagnostic test right in front of us and it said nothing came up well we did diagnostic test that month the tie rods went out the motor mounts went out everything was wrong with it everything no AC in the car they put a pin literally a PIN to make the AC work for 2 weeks after that 2 weeks the AC went out there was metal inside my compressor and they knew it we called them do you want to know what they said to us you had three days to figure out what was wrong with the car well CarMax I'm going to make sure that you will get no sales ever and I will not stop going on Yelp at all I am also petitioning you guys and I'm also calling the local news station on you guys again for selling faulty cars you guys are a joke you don't care about anybody's life's when you sell a car that's bad and you know it's bad and you know they have children and you still gave no s**** and we specifically stated to CarMax that we were buying this car so my daughter can have a c because we had a 6 cylinder Dodge truck that had no AC I'd rather have kept my truck that was running that had no AC and fix the AC but you know how everybody gets so excited to buy a new car and to top it off they knew every single thing that was wrong with the car they knew that my child was going to be riding in the car with the tie rods in the motor mounts being bad there is absolutely nothing you can do when those tie rods go out on you the car goes wherever the hell it wants to go and they did not give a s*** about the safety of my daughter's well-being my husband's well-being or my well-being or anybody that was going to be in my car so f*** you CarMax and this is not going to be the end and I hope you all understand and do read this I am not joking one of the top workers specifically told me just the other day that they do everything in their power to rig the cars so they can get sales the only reason you're getting a damn star from me is because Yelp makes you give a f****** star read more

Kori B.

11 years ago

We just wanted to express our gratitude for the service we received from our salesman Chris Starmer, of CarMax, Henderson, Nv. Chris was truly amazing to work with, whether it was via phone, text, email, and in person. Chris took the time to respond to our many questions and requests with no hesitation. He truly was a blessing to work with. Chris' customer service was outstanding! We never felt "pressured" to buy the truck. We feel Chris went to great lengths to take care of us, from asking permission to hold the truck for us, to showing the truck to my uncle when he arrived, to talking to my husband and answering his questions, to setting up and confirming the appointment for my husband to see the truck, to ensuring our satisfaction of the truck itself. Even though I was not able to make the trip from California to Nevada, Chris took the time to text me and congratulate me on our new truck. He also expressed his hope in me liking the truck as much as my husband did (which I most definitely did). Soon after my husband happened to make it home to California, he received a text from Chris checking to see if he had made it home safely. Honestly, I have never known any one salesman to do that! In the past, buying a car was never enjoyable because of the salesman, just trying to make the sale. We never felt this way when working with Chris. Honestly, we have never met a salesman like him. He has truly given and shown us the best customer service we have ever received (in everything we have bought, not just cars). It was truly a pleasure working with Chris. It felt like we were talking to a family member. We hope that if we buy another car in the future we can work with Chris again. We wish we could put into words how much this experience and working with Chris has been. We hope that this review expresses our gratitude and how much we enjoyed working with Chris. Great customer service is hard to fine but Chris went above and beyond the boundaries to provide great service. We love our truck. We love our salesman. We love the experience that we had at CarMax! We will be back again. read more

Kori B.

11 years ago

Alex P.

311

2 years ago

Outstanding Customer Experience at Carmax In my considerable experience as a car owner, having purchased over ten vehicles in my lifetime, none of my previous dealings with car dealerships come close to the excellence I've encountered at this Carmax location. It's not just a dealership; it's a team that prides itself on transparency and customer satisfaction, from top management down to each staff member. The Team That Makes It Happen The level of professionalism and integrity demonstrated by the staff was evident from my first interaction. Walter, Jessica, Jesse, and Belyinda--each one of them made sure that every aspect of my purchase was handled with care and honesty. It's rare to encounter such a unified commitment to service across the board. Above and Beyond Service My experience with the vehicle I purchased at Carmax highlighted their commitment to quality and customer care. Shortly after the purchase, I noticed an issue with the bumper. True to their word, the problem was addressed and fixed immediately without any hassle. Furthermore, when the battery died unexpectedly, it was replaced swiftly by their attentive team, minimizing any inconvenience and ensuring my vehicle was in top running condition. Customer-Centric Approach What sets this dealership apart is their customer-centric approach. Every step of my interaction was met with prompt responses and genuine concern for my satisfaction. This level of service instills confidence in their clientele and is something that many other dealerships lack. Conclusion: Highly Recommend For anyone contemplating the purchase of a new or used vehicle, I highly recommend visiting this Carmax. Their team is exceptional, and the service you'll receive is second to none. I am delighted with both my vehicle and the entire purchase experience. For top-tier service, make sure to contact Walter--you will not be disappointed. Overall, my personal experience at this dealership has been positive and truly memorable. This Carmax doesn't just sell cars; they ensure you leave their lot as another satisfied customer with a smile. read more

Larry S.

12 years ago

this is for anyone looking to work or buy a vehicle from carmax. my name is lorenzo swann and i will give you the inside scoup with carmax. if you are looking to work there run for your live. they lie and will tell you anything in there adtvantage. i'm setting up a class action lawsuit.i worked for carmax for four years and during that time , i had several strokes and heart attacke at work. i was released recently and now i know why.anyone who has had several run ins with health insurance for aetna,if you go to the doctor to much, they will try and get rid of you so it will be a better effect for aetna. please tell me how they can let you go and a week later my insurance was cancelled. they are a fraud and will not get away with it. my son bought a mazda 3 from them and the car was auful, so he came and traded it back in and they gave him 5k. the car was in the showroom next morning for 11999.00 what about all that time carmax says they renew a vehicle lies i have pictures and proof. as far a winning best place to work for tens years. the management team are instructed to hand out survey for this, but they stand there and watch you loggin and force you to select the answers they like so they may ein the award.also, while i was in the hospital after a stroke, i was evicted fro mmy place while still in hospital. i came back to work but was given a date to retrieve me items back from my house. i got approvals from management to leave that day at two. i came in and also sold two cars and about to leave my general manager say if you leave your're fired. granted i had approvals from other managers to leave all pre aarainged. we, he make me stay, by the time i get to where my items where. landlord put in street and everything i owned was lootted from the streets. i lost all kids photos , shot records, birth cirtificates, ebverything i owned was stolen and now i want it back. i will sue car max for all my losses and please contact me directly as we are starting a class action law suit.please contact me directly 702-750-5405 to join read more

Kerra S.

7 years ago

Don't take your car here for work, even if you purchased the extended warranty you have options to go to other shops! Please use them! This car max is nothing short of fraud! They will replace your parts with used ones and i specifically found the part they purchased was from a used seller on ebay what in the heck is that? Then when you bring the car back they'll say it's not that same issue and try and charge you money knowing full well they put a used part into your car. It's the switch and bait scam here. I used another shop covered under warranty and they showed me all the junk car max put in my car and I had to have all of it replaced! On top of that they have a mechanic there who is a theft I know for a fact he has a pending report of car theft right now with metro and car max doesn't care and i'd go as far as to say they have encouraged they behavior. When this employee was served on property with legal notice of car theft they tried to hide him in the back to avoid him getting served, how shady are they wow! Trying to avoid the law flat out. So keep in mind this man is working on your car and inside your car where most likely you keep your registration etc so he'll have your info if he feels like taking another car that doesn't belong to him. Very scary and his wife works at the other location so she can get whatever info she wants and aide him in his illegal activity. Car max was notified and they didn't care, you'd think they would considering he steals cars you wouldn't want that person working for you! Just make sure if you do risk taking your car here don't let the "mechanic" SELBY work on your car and don't check your car in with Stephanie at Sahara location be very cautious of having car max work on your car. Shame on you car max! read more

Laci M.

11 years ago

I purchased a 2006 Lexus rx330 from Carmax a little over a year ago . I have done the regular maintenance such as oil changes, tire rotation, alignment, new tires 2 times,brake pads and rotors etc. One day about 2 months ago I was driving and I heard a noise, all of sudden my tire flys off out of no where !!! This is after I recently had an alignment and brakes and rotors done , with no indication of any issues!!! So my car gets towed to the shop and the mechanic determines that my bearing and hub locked up , caused the axle to break and a few other issues , the amount would be $2400 !! So maxcare CNA national warranty are telling me that it shouldn't be a problem and they are sending out an inspector, not to worry. So I let the mechanic know that everything should be covered minus the deductible and they are sending an inspector out. So the inspector comes out and tells the mechanic it looks like I drove it after the break down , how can I drive it without a tire or an axle?? He sends his report and pictures to CNA and they say they will only cover $149 dollars of the $2400 bill because I should have known that this would happen and shouldn't have drove it before it occured ! I'm apparently supposed to be psychic and know that after only a year I would need to perform regular maintenance on a bearing and axle! They did not care and were very rude I might add! I'm a young mother of 2 children and currently unemployed this situation really hurt me and they are refusing to help despite me paying 1800 dollars for the warranty and they have not paid for anything ! I'm also planning to let the Attorney general, the BBB, and Secretary of State know of this robbery they are committing on innocent people !!!! read more

Jeremy J.

7 months ago

I'm officially a CarMax fan for life! If I could give this team more than 5 stars, I would. My entire experience--from the high-energy sale to the incredible post-purchase service--has been top-tier. The Buying Experience: I came in looking for a specific Tesla Model Y that was still being processed as a trade-in. Despite the logistical hurdles, Mark worked tirelessly to make the car available for me to buy that same day. He then handed us off to Briana M., and the rest was history! A huge shoutout to the Business Operations Manager, Cherisse O., for her expertise in clearing the paperwork and title issues so I could drive home in the car I wanted. The Trade-In: CarMax made trading in my Jeep Laredo X incredibly easy. While Friendly Ford in Las Vegas tried to lowball me at $25,500, CarMax offered a fair $31,800. They are honest and easily the best to work with. The Service (The True Test): The real 5-star service happened after the sale. My 2025 Tesla Model Y had a minor error, and Vanessa Blaschick in the service department was a total rockstar. She walked me through the entire process, kept me updated constantly, and coordinated a transfer to Tesla to ensure it was repaired correctly and for free. I had my car back within 48 hours! High praises to the management team at this location for hiring such professional, dedicated people like Mark, Briana, Cherisse, and Vanessa. They've earned a customer for life! read more

Mad Space Poet ..

8 years ago

If you are handicapped and want to buy a car through Carmax, Carmax will not sell you a car unless you show up at the dealership. So if you are disabled and bed ridden and want to buy a car for your family, you can't, as it is Car Max's Policy to force the buyer to be there in the flesh to pick up the car. With technology now a days you can sign the paper over a video conference call and show your ID on Camera in front of a Notary. Poor company needs to make changes. What lets me know they are poor at the core is that they won't make a change in the rule book for a one time situation to make the sale. I combed the country to find a very particular car and color combination and only 2 popped up in the entire country and this company would not work with me to get a car. They are too worried about fraud to think creatively to come up with a solution to get the problem solved and keep the customer happy. I ask for change and the manager brings up the fact that they have been around for 26 years. I believe that in the last 5 years or so the market for selling used cars has changed dramatically and if companies do not stay on the creative edge they will go out of business. I do not care about this company. I'd like to see them disappear. read more

Joshua D.

4 years ago

**Initially posted on Google Reviews** Walter from Car Max Henderson, Nevada was amazing; couldn't of asked for a more pleasant and easy going experience as this was my first car purchase. Walter answered all my questions/concerns, where he goes in great depth to make sure I'm content and have everything answered! Once the car arrived since it was a transfer from out of state, he followed up with me promptly. He patiently stayed and waited for me that day, as I was coming home from work. We went through paper work, financing, etc. and he walked me through the whole process seamlessly. From there, it was a smooth transaction from start to finish, which made my first time car buying experience with Walter one to never forget! Also wanted to give a big thanks to Bianca (I believe is from Operations) who assisted me right from the beginning to the end as well. She did a phenomenal job with all the follow ups with paper work, insurance, car information, Car Max Financing, etc., and was just beyond satisfied with all her help. All in all, thank you Car Max for such spectacular employees, Walter & Bianca and everyone else in between for such an amazing experience! read more

Harry C.

6 years ago

I had a very good experience with Service Rep Ms. Colleen at CARMAX Henderson. On 23 July 2020, my daughter bought a very nice NISSAN Rogue 2017. She was so very happy; the car had everything she wanted. On 2 September, sadly while on a road trip to California with my wife, the battery on the car went dead and had to be replaced by AAA Roadside Services. They returned home safely the same day. On Friday, 4 September, I took the receipt for the new battery to the service department at CARMAX Henderson, hoping to be compensated. Ms. Coleen listened to my request, verified my data in the system, and apologized about the circumstances. Then, instead of going thru red tape of cutting me a refund check, she was able to pay me back in cash and filed the appropriate receipt and claim data. All this while being masked, keeping social distancing and making sure I was being taken care of. I truly appreciated her friendly demeanor during this process. Thank You. read more

Iris K.

6 years ago

Purchasing a car can either be a disaster or the most memorable experience of your life. I walked into the Henderson Car Max store last evening not knowing what to expect. I wasn't sure if I would be walking out of there with a smile or just feeling totally regretful that I ever went there. Andy Andress, a top notch sale person made all the difference. He definitely knows his stuff, but more importantly, he is all about taking care of you, the customer. He made me feel so comfortable, and at ease. At one point, things became a bit complex, with the purchasing and transferring of cars, but thanks to Julia Marcum from their business office, who immediately took control and managed the situation with ease. Thanks to Andy and Julia, my experience was definitely a memorable one, and exemplary of Car Max's commitment to their customers! read more

Ron G.

7 years ago

Do not get the warranty it is useless if you need it. Maxcare is being administered by CNA National Warranty. Check the companies reviews on yelp. It is just a scam in my eyes. I have a 2018 BMW that had an engine related issue. According to them it was because of a pump that had wear and tear which they don't cover. This is on a 2018 BMW with 59,000 miles. The cost is over $12,000 in damages they refuse to pay. The Sales People try to hard close you on the plan as they get up to 50% commission. You pay all this money and you're better off saving for repairs as the company that administers it will do everything in its power not to pay for any claim. Then you call CarMax for help and it's not their problem they hand you off to the company. Beware of the warranty it's useless! read more

Emmie M.

14 years ago

This was the worst car buyin experience of my life. My sales man would not call me back. Even after i was aproved so he said he needed to make copies of my pay stubs 3 times cause the 1st 2 times he misplaced them . Now i kno thats against a law or something. then he should me cars that were dirty and didn't know anything about how to operate the features. It was horrible. my husband and i decided to return the car after we looked over the final paperwork and turns out he lied about wanenty. I will never go there. its a joke . I thought it woulf be at least better then drive time i was wrong. but all in all i did get a BRAND new CAR form chevy. so buyers beware!!!. Fairway was able to help me get into a new car and for a great price. read more

Marcus L.

10 years ago

Dont get the Carmax thing, maybe its me. When I inquired about why the price was high on a vehicle I got excuses not fixes, if im looking for a truck and when I find the one I want why should I get one with an engine light on or bald tires just to be told the price was adjusted to account for "long life challenged tires" my word is better "bald tires" so I guess the engine light on the panel is really only " a dashboard continuity anomaly." The Price is the Price Bald tires are discounted by atleast a % of the cost of good or new tires. Unfortunately I did not buy the truck but if it was raining outside I would have bought the truck just to try out my new "racing slicks" read more

Annie W.

12 years ago

Went to carmax for the first time and after shopping multiple yet shady feeling dealerships I felt much better buying from a larger company. The service was decent and still felt like I was being "sold" the whole time (but hey, it's their job) The only downside was the awful low ball offer on my trade in. Ended up waiting a few weeks to sell it on autotrader and got almost $4k more than they offered. All in all, I have a wonderful new car in the end and a fairly easy process. I feel it's important to get the right sales person, if not the experience varies greatly it seems. read more

Lora B.

15 years ago

On 03/21/2011 I made the decision to buy a used vehicle from carmax. I had a 2010 Nissan Cube Krom sent from the sahara store to the Henderson store, I called a couple days later and it had arrived and was ready for a test drive. When I went to the store I got salesman Sal who by the way is one awesome salesman. We looked at the cube and it was in excellent condition, took it for a test drive and I loved everything about the vehicle. Long story short it was the best experience I've ever had buying a vehicle. Awesome job carmax......even to the toughest of customers. A++++ read more

Lisa M.

12 years ago

I bought a Honda Civic for my daughter. My daughter is going to college and I wanted to get something safe for her. I bought a car in about 2 hours. I was happy I did not have to haggle with finance. It was just so easy. I got the maxcare warranty and it didn't cost me an arm and a leg. Within the first days the battery was clicking so I called my Sales person Toni and she got me an appointment in the service department. They replaced my battery! I was so thankful. If you are wanting to buy a good used car go to Carmax and ask for Toni. She will take care of you. read more

J J.

2 years ago

If you want to be scammed and have to pay a fee/have your vehicle suspended because of false information being provided to you then this is the place you should go to. Bill and Yasmine provided me false information which is leading me to hot water. Now the DMV is after me and Car Max is offering no help to my situation. In my honest opinion, please do not go here. They are purposely preying on their customers to get their sales quota. Their information is NOT accurate. They WILL lie to get the vehicle sold. read more

Al R.

7 years ago

The sales person here lied to a customer. This was aided by a person who was supposed to use a checklist for the car sales contract as this was a clear violation of their policy and procedures. When confronted the sales person said the customer should just lie to make the deal to through. 1 Salesperson lied. 2. Supervisor did not follow company procedures. 3. Salesperson encouraged the customer to lie. Do not deal with this company, they can get you in trouble with your lender and your insurance company. read more

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CarMax - usedcardealers - Updated October 2026

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I was really disappointed with my experience today. The guy who helped me was rude and made me feel…read morelike I was the problem for simply asking questions and trying to get help. Instead of feeling listened to or treated with basic courtesy, I left feeling frustrated and uncomfortable. I understand that people can have bad days, but there is still a way to communicate with customers respectfully. Unfortunately, the way I was treated today left a very negative impression, and I hope management addresses how customers are being treated.

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Towbin Kia

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Had a great experience at Towbin Kia! I came in for regular maintenance and ran into an issue with…read moremy key fob, but Daniel went above and beyond to help me out. He was able to work something out so I could still get my maintenance done and even walked me over to the parts department so I could speak with them about the fob issue. He also arranged a Lyft ride home for me and a ride back once my car was ready, which I really appreciated. Everything was handled in a timely manner and the customer service was great from start to finish. Really thankful for Daniel and the team for making what could've been a stressful situation so much easier!

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BMW of Henderson

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I've been to this BMW dealership multiple times, and each visit seems to involve unnecessary…read morewaiting and delays that feel designed to keep customers there longer than needed. Time estimates are consistently given as "10-15 more minutes," only for those delays to continue repeatedly. I also found that concerns and questions are not always handled well, especially when customers challenge information or point out inconsistencies. During one visit, I had a disagreement with a manager regarding recommendations for services and purchases for my vehicle. The conversation became uncomfortable enough that the manager later apologized for coming across as though he was trying to influence or manipulate my decision-making. What was especially frustrating was being accused of relying on ChatGPT for my knowledge and questions about my vehicle, rather than recognizing that customers can have their own experience and understanding of dealership sales tactics and service practices. I expect transparency, accurate time estimates, and respectful communication when bringing my vehicle in for service. Unfortunately, my experiences here have not reflected that standard.

Lexus of Henderson

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Thank you Kim Tran (our sales associate ) and the Team Lexus Henderson for a super easy purchasing…read moreexperience. Kim was professional and in every step during buying process. Kim was also helped us with the registration transfer after the sale. Big thank you on that! Nevada auto registration rules are different from other states-Kim helped save us a lot of hassle and time! Also, a big thumbs up to Anthony, the after sale advisor, who walked us through the basic setup and operations of our new Lexus. Henderson Lexus has a modern showroom with all the amenities one expects from a premium dealership. Our visit and purchase there was definitely worth it. Thanks again Kim...

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Our family just purchased our 3rd Mazda from Findlay. Our experience was pressure free. Garth…read moreWall was are sales person. Called Garth ahead of time told him what we wanted. He was ready when we arrived. He had several CX50 hybrids to show us. Garth is just awesome this is the car he has slld to our family. We did end up leasing a CX59 hybrid. No hassle Garth has it together. He is friendly, kowledgeable, honest, and trustworthy. Our sale went smoothly. Ellen Gharapet the finance was very helpful to. Findlay Mazda is our go to dealership. If you are looking for honesty,knowkedge, and a hassle free purchase make sure you visit Findlay Mazda.

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Land Rover Henderson

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Perfect experience! How can buying a vehicle be a perfect…read moreexperience, let me explain. I arrived on a Saturday afternoon and was approached by Sydney Israel. A very nice man who did not seem pushy nor needing to sell but just asked us if we needed help. I'm pretty frank person and said that although I hate to be at a car dealership, I wanted to come to test drive the vehicle and will not be buying today. And within about 15mins minutes, that's what we did. Sydney got me behind a wheel of a car I have been eyeing online, he was in the passenger seat and my partner and daughter are in the back seat. We drove for a good 20mins on the inside street and then the highway to give me a good feel of the car and some of the functions. We also had some talks about what I'm looking for and exchanges on the price of the car. Upon returning to the dealership, I told Sydney that I'm still not ready to buy but would like him to send me via email all the info we discussed on the car including price and out the door price and we will be in contact. Surprisingly, Sundays are their day off so I did not hear from Sydney. I liked that a lot. I did hear from him on Tuesday afternoon via text as he wanted to make sure I received what he sent me on Monday via email. The email was in my spam so that's why I didn't get it but then told him I'll review and revert. I am not in a hurry to buy. My car is currently a 2018 sedan with no issues. This new car would be a want and not a need. Sydney did not push at all. On Wednesday evening, I emailed him what I wanted from the purchase and see if he can do anything about it. I shared I do not want to be sitting at the dealership for hours to not get anywhere. I'll do everything via text and email until all is agreed and if the car is available on the agreed terms, I'll be there to sign for it and take it home, and hopeful to be done in one hour. And by the next Saturday evening, and exactly 58mins sitting at the dealership only, Sydney and I walked to my new car with a red bow on it. I cannot ask for a better experience with any dealership. Each person I spoke with, including Sydney, was cordial, courteous, respectful of my time, and not rushing me to do one thing. I am home with a few car now for 3+ weeks and still share with my friends and family the perfect experience I had at this dealership and Sydney. I cannot express enough my gratitude to the team there for understanding my wants and following thru.

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36 CarMax reviews that are not currently recommended

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CarMax - usedcardealers - Updated October 2026

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