1. Findlay Volkswagen

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    Henderson, NV

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    Findlay Volkswagen

    3.4 (345 reviews)
    Open • 7:00 am - 9:00 pm

    Services - Findlay Volkswagen

    Auto brake repair

    Auto engine repair

    Findlay Volkswagen Photos

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    Reviews With Photos

    Eric D.

    Took vehicle in to get repair and found they did not put this back on the vehicle. I expect this from a Jiffy Lube not a dealership.

    Lisa S.

    We had a great experience. They had a black golf gti with the specific trim that we wanted, so my husband called right away and spoke to Buck. He was excellent. The whole process was very smooth and Buck was so helpful and not pushy at all, he made sure we were happy and emailed me all the forms to sign since I was working. The finance manager, Christian is also very friendly. Thank you!

    Brian S.

    Dropped our Passet off at Findlay VW and the service was so perfect. MICHAELA OZONE was outstanding on the customer service and treated us like VIP. MICHAELA got my wife and Uber home and communicated perfectly with updates on when the car would be ready. Once ready she called my wife to set up an Uber for pick up at our residence. MICHAELA went above and beyond on perfect customer service and she is the reason why we keep coming back to buy our VW products from Findlay. HIGHLY RECOMMEND FINDLAY VW AND MICHAELA OZONE.... Best customer service and thanks you.

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    Photo of Dave S.
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    6 months ago

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    Melisa E.

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    1 month ago

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    6 months ago

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    Melisa E.

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    2 months ago

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    Melisa E.

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    2 months ago

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    Melisa E.

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    3 months ago

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    Melisa E.

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    1 year ago

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    Melisa E.

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    11 months ago

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    Melisa E.

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    7 months ago

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    Melisa E.

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    2 years ago

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    Melisa E.

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    3 months ago

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    Melisa E.

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    6 months ago

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    Melisa E.

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    3 years ago

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    Melisa E.

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    9 months ago

    They never answer their phone, pressed one about 10 times. Just circles back around in the automated answering machine

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    Melisa E.

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    11 months ago

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    Melisa E.

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    10 months ago

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    Melisa E.

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    6 months ago

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    Melisa E.

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    8 months ago

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    Melisa E.

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    8 months ago

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    Melisa E.

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    1 year ago

    Great customer service and they always take good care of my vehicle. I have not had any problems with Findlay.

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    Melisa E.

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    1 year ago

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    Melisa E.

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    1 year ago

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    Melisa E.

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    1 year ago

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    Melisa E.

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    2 years ago

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    Melisa E.

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    9 months ago

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    Melisa E.

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    3 years ago

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    Melisa E.

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    2 years ago

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    Melisa E.

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    10 months ago

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    Melisa E.

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    10 months ago

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    Melisa E.

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    1 year ago

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    Melisa E.

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    5 years ago

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    Melisa E.

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    2 years ago

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    Melisa E.

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    3 years ago

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    Melisa E.

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    Photo of Mike C.
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    2 years ago

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    Melisa E.

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    2 years ago

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    Melisa E.

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    3 years ago

    Helpful 6
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    Photo of Arturo V.
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    3 years ago

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    Melisa E.

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    1 year ago

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    Melisa E.

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    4 years ago

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    Melisa E.

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    Page 1 of 9

    Findlay Volkswagen Reviews in Other Languages

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    Review Highlights - Findlay Volkswagen

    “She was very communicative and made things super easy and simple when getting my warranty work done on my 2012 Jetta TDI.”

    Mentioned in 38 reviews

    Read more highlights

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    I made an appointment at CarMax because I expected someone to be ready to assist me at the…read morescheduled time. Instead, I was told I would have to wait another 35 minutes. If appointments are not going to be honored, there is little point in offering them. This was a frustrating and disappointing first impression, especially when I came prepared to seriously consider purchasing a vehicle. I scheduled an appointment simply to view and test-drive a vehicle. I arrived on time but was marked as "browsing" and waited an hour without being called or even being given an opportunity to look at a car. An appointment is meaningless if no one is available to assist the customer. I eventually left without seeing a vehicle. Nobody reached out to me to let me know what was going on or to apologize for the long wait. When I went and asked what was going on I was told they were short on staff. This was an extremely disappointing experience. CarMax came recommended - I'm telling those people that they must have had a totally different experience than me at a different location not to use this location in the future.

    We recently located a 2016 Lexus RX350 at CarMax in Sacramento, California. After carefully…read moreconsidering our options, we paid the $149 vehicle transfer fee to have the vehicle delivered to the CarMax West Warm Springs location in Henderson, Nevada. On Sunday, June 21, at 4:00 PM, we attended a scheduled test drive. The representative who assisted us, Daviana, was professional, courteous, and very helpful throughout the process. After reviewing the vehicle, we expressed our interest in purchasing it but requested one additional day to complete a final test drive before making our decision. Daviana informed us that she could place the vehicle on hold until the close of business on Monday, June 22, which gave us confidence that the vehicle would remain available while we finalized our purchase decision. Today, we contacted CarMax to inform the team that we were on our way to the West Warm Springs location to complete our final test drive and proceed with the purchase. However, during that call, we spoke with a representative named Eric, who informed us that the vehicle was already being processed for shipment to Texas for another potential buyer. Needless to say, we were extremely disappointed and frustrated by this news. We relied on the assurance provided by your representative that the vehicle had been placed on hold for us. Based on that understanding, we felt comfortable taking the additional time needed to complete our evaluation of the vehicle before making a significant purchase decision. While Eric apologized for the situation and offered us a credit toward a future vehicle transfer or test drive, the issue extends beyond the transfer fee. We invested a substantial amount of time and effort researching vehicles, comparing options, arranging schedules, and ultimately identifying a vehicle that met our needs. Finding another comparable vehicle may take weeks or even months. We were informed that the issue may have been caused by a system or computer glitch. While we understand that technical issues can occur, customers should not bear the consequences of internal system failures, especially when they have relied on information provided by CarMax employees. The assurances given to us were ultimately not honored, and as a result, we lost the opportunity to purchase a vehicle we were seriously prepared to buy. This experience has left us disappointed with how the situation was handled. We believe greater accountability and communication are needed to prevent similar situations from affecting other customers in the future. We respectfully request that CarMax review this incident, determine what went wrong, and provide a meaningful resolution beyond a future transfer credit.

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    5 Stars!! Outstanding Experience at Henderson AutoNation!…read more First, a special thank you to Sales Manager Marisol, who went above and beyond to match the offer I received from other competitor. Professionalism and willingness to work with me made all the difference. I also want to thank Mark, who handled the entire process from the moment I arrived. He was incredibly courteous, welcoming. The whole staff was super friendly and professional. It was clear they enjoy a positive and supportive work environment, and that energy really shows in how they treat their customers. Thanks again for everything! If I ever need to sell a car again, I will definitely come back to this location.

    We will not be purchasing another vehicle from Autonation Henderson. The only pleasant experience…read morewas with our salesperson, Diego who was forced to sit with us for an unreasonably long time waiting to finalize our transaction. The extreme high pressure to purchase extended warranties was not professional and unnecessary when we declined. Between the finance person and Manager, they would not accept our decline. I feel sorry for someone who doesn't have the strength to say no, after such hardcore tactics. Also didn't appreciate a 5 minute test drive, as that is all they allow. The dealership says they do things differently than in the past when hardcore tactics were the norm. I think they are fooling themselves. Clearly, they have no incentive to try to gain future business by treating their customers with professionalism.

    Findlay Cadillac - 2025 Cadillac Escalade

    Findlay Cadillac

    (320 reviews)

    I had a great experience working with Courtney Marvelli and Dylan Kellow at Findlay Cadillac in…read moreHenderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest with me and gave me realistic numbers on both the 2025 Ram 2500 diesel I was buying and my trade-in. I drove about 6 hours to pick up the truck, and unfortunately, it was not ready when I arrived. At that point, I was prepared to walk away, drive home empty-handed, and be pretty upset. Instead, Courtney, Dylan, and the dealership went above and beyond to make it right. They paid for a one-way flight home and covered the cost to ship the truck to me -- all out of the dealership's pocket. What at first seemed like it was going to be a bad experience ended up restoring my faith that customer service is still important to some companies. Things do not always go perfectly with a vehicle purchase, but what matters is how a dealership handles it when there is an issue. Findlay Cadillac stepped up and took care of me. I really appreciate the honesty, communication, and the effort they made to make the deal right.

    Star I put a $500…read moredeposit down on a used Cadillac LYRIQ Sport 2 so I could have the first opportunity to purchase it once it returned from reconditioning. I was told it was being reconditioned, so I patiently waited a full week. After that week, I finally got the opportunity to see and test-drive the vehicle. To my surprise, essentially nothing had been done. The dealership couldn't even tell me where the vehicle had been during that week. When I inspected the LYRIQ, there were several obvious problems: the seats were scuffed, the panel on the right door was coming loose, and the steering wheel was separating around the Super Cruise light. I told the salesman, James, that I was still interested in buying the vehicle. I simply wanted the problems repaired first. I specifically told him that if the vehicle was properly fixed and brought up to an acceptable standard, I would buy it. James was a great salesman, and I was genuinely looking forward to doing business with him. The next day, however, Courtney contacted me and told me that if I didn't come in and sign the paperwork that day or the next, even though the vehicle still hadn't been repaired, they would refund my $500 and sell the vehicle to someone else. This was two days before the end of the month. After waiting patiently for a week for the dealership to complete its own reconditioning, I was suddenly being pressured to purchase a vehicle with known, unresolved problems--or risk having the vehicle sold to someone else. That wasn't acceptable to me. I have no problem waiting for a used vehicle to be properly repaired before purchasing it. In fact, I would expect a dealership to want its customers to receive a vehicle in acceptable condition. What I don't expect is to be pressured into signing paperwork on an unrepaired vehicle because the end of the month is approaching. James was excellent, and I have nothing negative to say about him. I was actually looking forward to completing the purchase with him. Unfortunately, the way the situation was handled afterward completely changed my opinion of the dealership. My advice to anyone considering buying a used vehicle here: make sure every promised repair is actually completed and that you are satisfied with the vehicle before signing anything. Don't let end-of-month sales pressure rush you into a decision

    Findlay Volkswagen - car_dealers - Updated October 2026

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