brought my Cherokee in for service they found that needed to be approved through the warranty that took over 24 hours for approval. My rep explained about the warranty work they finished and my Cherokee is running great thank Henderson jeep Jackie R. read more

Great experience with CHAPMAN Chrysler Jeep. Melissa does an excellent job. She is knowledgeable and always goes out of her way to be helpful. read more

I was referred to Melissa at this dealership for any mechanical needs on my 2025 Jeep Gladiator. I had a bad experience in the past , some years ago . When I went back, my experience was a lot better. I can see myself coming back for service. Melissa is an excellent service advisor. read more

Wanted to take the time to recognize Melissa Kerman at service. My girlfriend needed to get an aftermarket bumper on her truck (2023 Gladiator) installed; she managed to take off the original but couldn't put the new one on since it was too heavy for her to do herself; I brought it to my personal mechanic He did the work and changed out fluids per my request however he mentioned that the oil housing/cooler was leaking. He was going to replace it for a small fee but her truck still had a balance of 11k miles left on powetrain. We brought it here; in case they didn't find anything wrong the diagnostic was going to cost around $300; sure enough Melissa and her team found -axel leak -valve cover leak -oil cooler leak I was FLOORED; my girlfriend heavily relies on her truck for work; if she never gave it to me to get it fixed, she would have been without warranty and still needing the repair! Melissa is nothing short of an Angel and we need more people like her in the car buying industry in general; I worked for CarMax so I am familiar with business practices. I decided to throw in an alignment and wheel balance and rotate just to add services to the bill even though she made sure to get me an uber and a rental when the repair was holding out on the valve gasket. When my girlfriend got the truck back she said that she drives even better than when she first got it! Recommendation; get a MOPAR (Granger/Ziegler ) certified warranty on your Jeep Chrysler vehicle; it's got a reputation for repairs; also bring your vehicle to Chapman Jeep and say hey to Melissa. Her team will tell you exactly what needs to be done to get it back to showroom condition ready to take you wherever you find adventure! read more

I had a really great experience at Chapman! It has been several years since I had taken my jeep to the dealership, choosing instead to go to another shop that was just more convenient and closer to my house. What a difference this made! First of all, I pulled right into the service station. They got me an immediately printed me out a quote based on what my check engine light was showing within minutes. I worked with Melissa, she was extremely knowledgeable, very friendly and outgoing and super fast. She even set up an Uber ride for free to get me home. Communication was on point, I knew exactly what work needed to be done and could approve it online, and the work list done exactly when she said it would be. Pick up was a breeze as well I was in and out within five minutes. All in all great place to go. read more

My salesman, Joey, went above and beyond helping me get my Jeep. I absolutely love him and appreciate all of Chapman employees!!! I recommend chapman jeep to everyone. Make sure you ask for Joey and tell them I sent you!!! read more

Chapman Chrysler Jeep - My new baby!!!! - Auto Repair Near Me - Henderson, Nevada

Even though I didn't buy a Jeep the staff was great and totally didn't pressure us to make a decision on the spot, I really appreciate that

I've purchased three Jeep Wranglers from Chapman over the past 12 years. I do my own maintenance and modifications but for larger repairs and for warranty work here in Las Vegas I've always trusted and used Chapman. always appreciate the timely communication with repairs from service advisors and the loaner/rental program. Most people in the local 4X4 community consider them to be mod friendly and my experience has always agreed. read more

Do not buy from here. Finance tricks you into getting warranty so later they can tell you they do not cover. Also traded in a jeep and said they couldn't go higher on the trade in price because they need to change a lot of things on it. Met the new owner and they sold it as is. Which tires needed to be replaced and they did not. Just bad place go to a different dealer! read more

Melissa, my Service Advisor is awesome! She really listens to what I have to say. Chapman Jeep is amazing. They don't do unnecessary work and keep my Jeep running in tip top shape. read more

A couple of days ago while taking my wife to pick up her Kia from the dealership, I definitely noticed my Chrysler Town and Country was having engine trouble. I thought it might die on me right there. Fortunately Chapman was next door to the Kia dealer and I met Rob at Chapman's Service Department. I explained my concerns and he said to "hop in the passenger side" and we'd drive it around. He immediately and correctly diagnosed the issues and was really confident he could get the necessary repairs done under my extended warranty. I was skeptical because my warranty company advised me not to expect coverage if there were additional repairs since a 2025. My car is 11 years old. However, Rob was right and all my extensive repairs were paid through my warranty. I could not have been happier. I put my trust in Rob and he came through like a champ and saved me a bundle of money. read more

We traded my jeep in for the same jeep but a different color. Oh my word my husband had the salesman Sam earning his pay this month. Sam really worked hard to accommodate our wants and desires. Great job. I now have my dream car and color. Thank you Chapman. read more

Chapman Chrysler Jeep - My 25 orange jeep. - Auto Repair Near Me - Henderson, Nevada

Love this dealership!!!! We have purchased more than 5 vehicles from here and it's always a great experience. The service team is so helpful also. read more

I have purchased from Chapman Intrepid in 2003 lol.. On my 3rd Jeep. My 2022 had a recall. Service fast. Vince is great. If finance and timing were better for us...I'd be looking at a Rubicon. When my Jeep was in for computer issues with back up camera talk to text etc a year ago . They put me in a loaner. Amazing experience. I refer friends to this dealership Love the Sales Manager. We will be back My husband drives a Jeep too.! read more

Robb is an amazing sales rep, very hands on and helpful. He was able to also help me find the perfect mechanic to work on my jeep, and gave me great information for the future read more

Maya! She is the best of the best! She will go over many things that other lazy sale reps won't go over. She will go above and beyond!

Ray Alkasem took fantastic care of both me and of my Jeep. My Jeep would not start and I had to have it towed to Chapman Dodge. Ray made sure that my warranty plan was applied as he and his team thoroughly examined the car and solved every problem they found. Ray kept me updated the entire time through personal texts, phone calls, and the online system Chapman uses to update my service visit. By the end of the process all the problems were solved and I was very satisfied. Thank you to Ray and his entire team!!! read more

Chapman Chrysler Jeep - My Jeep - Auto Repair Near Me - Henderson, Nevada

We have been purchasing from Chapman for many years .. I'm pretty sure last night we bought our 10th car from them .. we have worked with Jaron Davis on every vehicle .. he is professional, personable and just an all around great guy!! Thank you Jaron for all your help over the years!! read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

Jason was very professional explained the services needed on my vehicle and when I changed my mind on a particular job to be completed...he responded with kindness and made sure the auto tech was able to complete the job. read more

Do yourself a favor and DO NOT lease a car here... but first The definition of "customer service" from the Oxford dictionary: The assistance and advice provided by a company to those people who buy or use its products or services. Three years ago I leased a vehicle here. At the end of my lease I called and talked to Hobbs in the finance dept. Once we had gone over and exhausted all buy out options over the phone I then made my intentions known that I would be turning in the car since my obligation had been fulfilled. At that point Hobbs did not return a single call from his cell where I left messages and no one else from there called me back when I left messages. Roughly 5 1/2 hours later I got a text saying they "could not" take my car in unless I traded it in or buy it out...aka: We are not helping you unless you buy something. So long story short, things went south from there and all forms of customer service disappeared completely (see definition above). I also gave them 1 full week to reach out before submitting this review to see if maybe Hobbs or anyone there would follow up and see if I was able to get my car turned in somewhere..but nothing at all so there you have it. read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

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Came here trying to buy new Jeep Wrangler. I knew what I wanted and was trying to establish out the door price. I pointed out the exact vehicle on the lot I want. Million questions and 30 minutes later I couldn't establish what is the final price. Finally got up and left. And car dealers ask themselves why do people have low opinion of them.... read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

Yessica and Jaron were amazing! I wanted to leave this review for everyone to take notice that this is not your regular car dealership! This is an A+++++ dealership! I'm expressing my sincere thanks to the Chapman team for the excellent service I received during my recent vehicle purchase. From the moment I arrived, the team made the entire process smooth and enjoyable. I truly appreciate Yessica's professionalism, transparency, and the no-pressure approach to the sale. DC in finance was extremely knowledgeable and it was such a pleasant experience while going through the financing portion. I'm thrilled with the Jeep Wrangler I purchased, and I'm confident that it will be a great fit for my needs. The level of care and attention to detail Yessica and Jaron provided really stood out, and it made all the difference in my decision-making process. I will certainly be recommending the dealership to friends, family, and anyone else in the market for a vehicle. I am definitely coming back for any service appointments with the Jeep! read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

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Great service! Melissa Kerman is awesome very kind and professiona! I will definitely be back

Just bought my 2024 Jeep Rubicon last night from Chapman Jeep, and I had a great experience from start to finish. I came in with my own financing, knew what I was looking for, and everyone I worked with respected that and helped make it happen. Logan was my main point of contact and stayed with me the entire time which took about six hours start to finish. I was the last customer of the day and he never once rushed me. He walked me through all the models I was considering, broke down the differences in a way that made sense, and really helped me figure out what was best for me. No pressure, just patience and support the whole way. The Rubicon I picked was at another lot, but they had no problem getting it over so I could test drive it. Once the deal was locked in, Becca (the floor manager) helped work out a price that respected the budget I came in with. She was clear, easy to talk to, and handled the negotiation like a real pro. Before I left, Maya helped set up my Jeep app, showed me how to remove the doors and store the bolts, walked me through the system setup, and explained the dashboard controls. Logan also made sure I knew how to access the benefits tied to my account. If you're thinking about getting a Jeep, I would absolutely recommend Chapman. Ask for Logan. read more

Chapman Chrysler Jeep - 2024 Jeep Rubicon - Auto Repair Near Me - Henderson, Nevada

Avoid this place. Would rather pay more anywhere else. Still owe me a second key they owe me. Completely ghosted after the sale, even the sales manager Sal is dodging calls and texts. Save your time and go elsewhere. read more

Save your time and money because the sticker price has absolutely nothing to do with the price they will sell the car for. I went in with listed price from cwrguru and they refused to sell the truck for that price They said that was not there price They jacked it up $7000 after leading me down a road full of lies. I wasted 2days on there game. They are crooks and if you go there anyway do t let them bully you that's their entire game. BE SMART AND BE INFORMED !! read more

Nick Alejandro helped us find our dream car. Right from the beginning, the process was was smooth. He never rushed or pressured us. It's great knowing we are now in the Chapman Jeep family. Can't wait to recommend our friends and family. read more

Great service Roberto was such a great help, from beginning to end he took care of me and makes sure my car was fixed.

Hector Rodriguez was very helpful. He advised that they would need my vehicle for most of the day. He went out of his way to provide me with car service to and from work then back to the dealership to pick up my vehicle at the end of day. Outstanding customer service! Thanks Hector! read more

All around service , Chapman Jeep took really good care of me and my Gladiator had a Great Service Advisor

My experience at this location was great thanks to Veronica for being on top of everything and communicating with me about what was going on with my car and made the process extremely smooth will be coming back to her! read more

The service was great, the loaner car was great, it always is. When I returned the loaner car to pick up my car, my 1 year old locked herself in the loaner car with the keys inside, (completely my fault) Ricky the lady that gave me the loaner and I was returning it to her, was somehow able to coach my toddler into unlocking the car so we could get her out. She deserves all the raises and free lunches that yall can give her! read more

Chapman Chrysler Jeep - Photo of how small the window was down that Ricky was able to talk my toddler into opening the door - Auto Repair Near Me - Henderson, Nevada

I have always had excellent service from Chapman Chrysler Jeep Henderson, on this occasion they surpassed themselves. I had a problem with my remote entry and courtesy lights and took my car in for a diagnostic check fearing that I had an expensive computer problem. Roberto, my service advisor, sat in the driver seat checked some settings and two minutes late both problems were solved at no charge. This is just one example of the service this company provides. Roberto is a credit to the company, he is my go to man and I have no hesitation in recommending Chapman Chrysler Jeep Henderson. read more

I have been going to see Elaine at the service department for years. She's always on top of things and she's great with communication. She lets me know what's wrong with my vehicle and takes care of me. I love the personal communication and the fact that she cares. read more

The service department was on point and did everything I needed for the experience. They were thoughtful, caring and attentive.

Traveling through Nevada on a road trip. We got a dash alert that the air suspension needed to be serviced. On Friday late afternoon, I called the local Chapman Dodge about 30 minutes from us. I told the appointment desk our situation and that we were leaving on Sunday morning and needed someone to take a look at it. The woman set us an appointment the next morning at 7:40 to have someone look at it. We drove 35 minutes to Chapman and the service writer came out to get our information. He checked us in and said "you are good to leave this truck here for us to look at it Monday?" I said no, we are on the road Sunday. Again, I had told the appointment setter this when we spoke. He said oh I apologize I have only two service guys available today and they won't have time to look at it today". ‍ Super disappointed and won't bother with Chapman in the future. read more

yoyo financing at its best they will mess up your credit and put you in debt starts with (logan mcclemnt)he tell you can make anything happen and he can work with any amout you have then when you come he pass you off to the wolfs then i got (maya) nice lady good with you but will act like she dont know whats going on when it come to the numbers and will try to hide the car fax or any problems with the car or truck and will gove you deadlines on fixing problem and never do then i got (alex sobalvarro)all lies then come (elan ritter) will text you from many numbers and talk to you like your his friend and send threats of taking your money at the end i lost by insuring the tesls 500$ i lost the job i pick up since i had a car to travel there and when i returned with car they said they had one car they could get me in a nissan leaf from a 22 tesla ‍ read more

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My parents bought a Jeep Grand Cherokee 4xe here. Recently, the accessory battery failed. I had it towed and the battery was replaced. Less than three months later, the new battery also failed. I live in a different area so I took it to my local dealer. It turned out that Chapman had installed a tracking device in the car without telling my parents and the device was now malfunctioning and damaging the accessory battery. I had to pay out of pocket $855 to get this device e removed. I've contacted them multiple times to seek reimbursement. I get promises someone will call back, but no one ever does. Hard pass. GM Alex Sobalvarro just called me about this review. He was rude, condescending, constantly talked over my wife and me, and lied to us. He won't reimburse the $855 I had to pay because he says I should have brought it to him. The vehicle couldn't be driven and I was 200+ miles away. Without even speaking to my local Chrysler dealer that did the repair, he claims the repair wasn't done properly Plenty of better places to get a car or get yours serviced. Stay away. read more

Chapman Chrysler Jeep - This is what I had to pay to get the defective piece of junk off the car. - Auto Repair Near Me - Henderson, Nevada

They were very helpful took care of my problem and dont dread going to take my car for service great dealership.

Ray and Jeremy are always very helpful. I pass by several other services, and I always come to Chapman in Henderson because I know these two individuals will go ABCD!! read more