I went based on an issue with my instrument panel which was a known issue. I was given the run down by Hector the Service Agent who thoroughly went over everything with me. They provided me with a courtesy rideshare back home & was in contact with me throughout the service. Once the issue was fixed, they did provide me with a copy of their service recommendations after their multi-point inspection. Overall, a great experience thanks to Hector. Appreciate the help. read more

We purchased a used jeep at this dealership back in May 2026 and we took it in for what we thought it was warranty work but it turned out that none of it was. We had a window that didn't move well and the emissions system needed to be replaced. The window wasn't under warranty because the parts were after market and this is something no one would ever have been able to see so it wasn't covered. The emissions should have been but I think that we were sold a lousy warranty. On top of it all, they called us to tell us that the car was ready at 5 o'clock in the afternoon, they close at six. The only good thing is that they covered a rental car for us but when I arrive to pick up the vehicle we were told that we could've waited an extra day instead of hurrying but this was not mentioned on the phone message. On top of it they did not wash our vehicle. I won't ever buy a used car from them again but I may purchase a brand new vehicle because the sales experience was decent. read more

They are scammers. Do yourself a favor and go somewhere else. You can get a jeep from another dealer who isn't going to bait and switch. Alex is a dick and a liar. Disgusting dealership. Going to call the media on this one. Alex comment below is another lie. Of course you would lie, no surprise. You know exactly who we are. Christina was working with us and decided to let YOU get the commission and you thought we would fall for your bait and switch. Slimy actions. To respond with another lie is no surprise. I will NEVER step foot on a Chapman lot. In fact your manager should be aware of this and reach out to me directly. Being ethical in sales is important. The outright lie in your response below is truly disgusting. Anyone reading this is welcome to contact me directly for details. read more

Special thanks to service advisor, Mellisa K for the great communication & service! My car came back even better than when I dropped it off.

I had an outstanding experience at Chapman Chrysler Jeep! From start to finish, the entire process was straightforward and stress-free. My saleswoman, Vanessa, was absolutely awesome. She was knowledgeable, friendly, and genuinely cared about helping me find the right vehicle without any pressure. She answered all of my questions and made sure I was comfortable every step of the way. A huge thank you to the sales manager, Sal, as well. He gave me the bottom line up front, was honest and transparent, and never tried to haggle me to death like so many other dealerships do. He also offered me a fair trade-in value for my car, which I really appreciated. His straightforward approach made the entire buying process easy and enjoyable. If you're looking for a dealership that values honesty, professionalism, fair deals, and excellent customer service, I highly recommend Chapman Chrysler Jeep. I'll definitely be back for my next vehicle! read more

Still no response from dealership, waiting on BBB and Nevada DMV better business practice to get involved. Many many terrible things about the dealerships "shop". Installed my stabilizer incorrectly and left it rubbing into other parts of the car and damaged the chastity and power steering. Terrible salesmen and technicians, they just want your money and they will purposely damage your vehicle!!! read more

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Melissa Kerwin is my Service Advisor at Chapman. I can count on her sound advice, efficiency and positivity. My extended warranty on my 2019 Chrysler Pacifica (purchased 11/20180 is expiring this month. I had a complimentary inspection. Air was added to my tires & there were no issues. I plan to use Chapman for maintenance and repairs as long as Melissa is there. read more

Hector was my service advisor and he went above and beyond for me and my car, great service & great communication will definitely be back to him always !! Thank you hector and Chapman for always treating me great year after year ! (: read more

Speed of service, left my jeep clean, and continuously communicated with on status of vehicle.

Great place to buy your next new or used vehicle. Sam and Jacob are very easy to work with and are very accommodating. Thank you guys!!!

Roberto Lopez has been my service advisor for a few years now and he is awesome! Great communication and make sure the job is done right! read more

Chapman Chrysler Jeep - My husband loves his new Jeep Wagoneer - Auto Repair Near Me - Henderson, Nevada

Very pleased with my service advisor Melissa. She always gives it to me straight. She's never tried to sell me something I don't need but will let me know all the possible scenarios so I'm never caught off guard. Having an issue with my vehicle is stressful and I really cherish having a trusted individual I can go to. read more

Service Dept, specifically, Melissa and Jeremy were not only very professional, but very honest and transparent in regards to the service that needed to be done on my Jeep. This was after having a very negative experience at Desert 215 Jeep Dealership. Melissa was knowledgeable, thorough, kept me posted and delivered my Jeep on time and clean! I definitely recommend Chapman Jeep and I'll continue to use them in the future. read more

Michelle is amazing! While we have had bumps in the past you can tell the department has worked on any issues and Michelle has been one of their best assets, she understands she communicates and while the truck still has issues she is great at helping and getting them addressed. Ray has also been a huge help and I recommend asking for Michelle should you use this service department! read more

Chapman Chrysler Jeep - The guy that won't stop calling and texting - Auto Repair Near Me - Henderson, Nevada

We traded my jeep in for the same jeep but a different color. Oh my word my husband had the salesman Sam earning his pay this month. Sam really worked hard to accommodate our wants and desires. Great job. I now have my dream car and color. Thank you Chapman. read more

Chapman Chrysler Jeep - My 25 orange jeep. - Auto Repair Near Me - Henderson, Nevada

From chatting on the phone with a customer service rep to make this appointment to the time I picked up my Jeep, I am so pleased to share I had the BEST service. Everyone I connected with was kind, helpful & approachable. Thank you, Melissa, for helping me figure out what was needed now and in a month regarding my Jeep. YOU are a gem! I truly appreciate so much about you. read more

My salesman, Joey, went above and beyond helping me get my Jeep. I absolutely love him and appreciate all of Chapman employees!!! I recommend chapman jeep to everyone. Make sure you ask for Joey and tell them I sent you!!! read more

Chapman Chrysler Jeep - My new baby!!!! - Auto Repair Near Me - Henderson, Nevada

Awesome dealership, very honest and straightforward people. I highly recommend this place.

Service department seems to get my oil changes done in a timely matter so that's why I give them some stars. Lol but I'm just leaving a review because they just tried to charge me $130 for an air filter. Lol insane. I hope people aren't actually buying these here. It an insult to even suggest that to me. read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

I pulled in to drop my car off but I wasn't sure about which lane to pull in to. I asked an attendant and he told to hangout where I was parked. I did what I was told and didn't see that guy again. Fast forward a few mins later two white Jeeps pulled in front of me and a white guy got out of each Jeep and IMMEDIATELY got assistance while I was still in the back (a black man) unhelped. After noticing that those two guys got immediate assistance, I walked up to on of the service offices and explained the situation, it was then he gave a half assed apology and said to pull up and someone would be with me shortly. I was a bit ticked off that these guys not only skipped me but were immediately met with amazing service by multiple people and I was left ignored. This was not a great first experience with your service team! Eventually, the guy from earlier showed up and assisted me. He was extremely nice after noticing I was not happy. He apologized about the wait and got me going. He got my recall fixed, called to let me know and he helped me when I returned to pick up my car. The only reason that Im rating this a 4 start instead of 2 is because that guy redeemed himself, noticed an unhappy customer and did everything he could to turn that experience around. read more

Vince was great, got us in early and kept us updated throughout the day, we expected the Jeep back the next day but he got everything handled and fixed the same day. read more

Wanted to take the time to recognize Melissa Kerman at service. My girlfriend needed to get an aftermarket bumper on her truck (2023 Gladiator) installed; she managed to take off the original but couldn't put the new one on since it was too heavy for her to do herself; I brought it to my personal mechanic He did the work and changed out fluids per my request however he mentioned that the oil housing/cooler was leaking. He was going to replace it for a small fee but her truck still had a balance of 11k miles left on powetrain. We brought it here; in case they didn't find anything wrong the diagnostic was going to cost around $300; sure enough Melissa and her team found -axel leak -valve cover leak -oil cooler leak I was FLOORED; my girlfriend heavily relies on her truck for work; if she never gave it to me to get it fixed, she would have been without warranty and still needing the repair! Melissa is nothing short of an Angel and we need more people like her in the car buying industry in general; I worked for CarMax so I am familiar with business practices. I decided to throw in an alignment and wheel balance and rotate just to add services to the bill even though she made sure to get me an uber and a rental when the repair was holding out on the valve gasket. When my girlfriend got the truck back she said that she drives even better than when she first got it! Recommendation; get a MOPAR (Granger/Ziegler ) certified warranty on your Jeep Chrysler vehicle; it's got a reputation for repairs; also bring your vehicle to Chapman Jeep and say hey to Melissa. Her team will tell you exactly what needs to be done to get it back to showroom condition ready to take you wherever you find adventure! read more

Nico was my service advisor and he was great! Greeted with a smile coming and going, and it amazes me when someone can remember a person even though they interact with hundreds of people a day like he does. Fast, friendly and efficient. Recommend! read more

Great service from start to finish Vince Thompson was great. Got me in quick and out when promised. read more

Couldn't be more impressed with Melissa and the service department on my visit to the dealership to get my new Jeep Cherokee fine tuned. I am very pleased with my new car experience has turned out. read more

If you're looking for a Jeep, or just a car in general, I highly recommend Chapman Jeep in Henderson. I worked with the salesman, Higgins and Sal in finance. They were great! I knew what I wanted and what I was looking for. They made the process super easy and I didn't have to spend hours haggling. And who doesn't want to work with someone named Higgins!!!! read more

I had a really great experience at Chapman! It has been several years since I had taken my jeep to the dealership, choosing instead to go to another shop that was just more convenient and closer to my house. What a difference this made! First of all, I pulled right into the service station. They got me an immediately printed me out a quote based on what my check engine light was showing within minutes. I worked with Melissa, she was extremely knowledgeable, very friendly and outgoing and super fast. She even set up an Uber ride for free to get me home. Communication was on point, I knew exactly what work needed to be done and could approve it online, and the work list done exactly when she said it would be. Pick up was a breeze as well I was in and out within five minutes. All in all great place to go. read more

I am extremely disappointed with my recent experience at Chapman Jeep 900 Auto show drive henderson Nv 89014 . This would have been my third vehicle purchase from your dealership, and I was promised that I would receive a good deal because I have been such a loyal customer. Unfortunately, that was not the experience I received. Sal, the manager, seemed more focused on sitting in the office , than checking on us or showing any concern for our business. I felt completely overlooked and unappreciated as a returning customer. After purchasing three vehicles from your dealership, I expected much better customer service and professionalism. This experience has left me very disappointed, and sadly, I can no longer recommend Chapman Jeep to my family and friends. I hope you take this feedback seriously and make improvements for your loyal customers in the future. read more

We have been purchasing from Chapman for many years .. I'm pretty sure last night we bought our 10th car from them .. we have worked with Jaron Davis on every vehicle .. he is professional, personable and just an all around great guy!! Thank you Jaron for all your help over the years!! read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

Melissa is great! Got me in and out very quickly. Always friendly, helpful and courteous. read more

I will never step foot in Chapman Jeep dealership/ service area again. Made an appointment Monday to get a recall fixed for Friday. Then Wednesday came and a sales person called to offer to trade in my Jeep before all the "costly repairs start coming up." Ironically I go in for the oil change and recall, also the Aux battery wasn't working right and they needed to keep it over the weekend for "more tests" so they offer me a "Lyft" home, while another customer before me was offered a rental car for the weekend. Then by Monday afternoon they don't call me, so I call them, and they hit me with nearly 3000$ of "critical" repair suggestions. Needless to say. I said No. I will pay for what you have already done and give me back my Jeep. All I received was a "sorry". I highly recommend staying as far away from CHAPMAN JEEP as you can! read more

I had two dead batteries from non use. I called and told them the problem and they made an appt for me that day. My Jeep was fixed and I picked it up that afternoon. My assigned rep was Jason Gonzalez, who texted me throughout the day as to my Jeep's status. He walked me to my vehicle and made sure I didn't have any questions. Thank you for the great customer service!! read more

Came here trying to buy new Jeep Wrangler. I knew what I wanted and was trying to establish out the door price. I pointed out the exact vehicle on the lot I want. Million questions and 30 minutes later I couldn't establish what is the final price. Finally got up and left. And car dealers ask themselves why do people have low opinion of them.... read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

Just bought my 2024 Jeep Rubicon last night from Chapman Jeep, and I had a great experience from start to finish. I came in with my own financing, knew what I was looking for, and everyone I worked with respected that and helped make it happen. Logan was my main point of contact and stayed with me the entire time which took about six hours start to finish. I was the last customer of the day and he never once rushed me. He walked me through all the models I was considering, broke down the differences in a way that made sense, and really helped me figure out what was best for me. No pressure, just patience and support the whole way. The Rubicon I picked was at another lot, but they had no problem getting it over so I could test drive it. Once the deal was locked in, Becca (the floor manager) helped work out a price that respected the budget I came in with. She was clear, easy to talk to, and handled the negotiation like a real pro. Before I left, Maya helped set up my Jeep app, showed me how to remove the doors and store the bolts, walked me through the system setup, and explained the dashboard controls. Logan also made sure I knew how to access the benefits tied to my account. If you're thinking about getting a Jeep, I would absolutely recommend Chapman. Ask for Logan. read more

Chapman Chrysler Jeep - 2024 Jeep Rubicon - Auto Repair Near Me - Henderson, Nevada

Yessica and Jaron were amazing! I wanted to leave this review for everyone to take notice that this is not your regular car dealership! This is an A+++++ dealership! I'm expressing my sincere thanks to the Chapman team for the excellent service I received during my recent vehicle purchase. From the moment I arrived, the team made the entire process smooth and enjoyable. I truly appreciate Yessica's professionalism, transparency, and the no-pressure approach to the sale. DC in finance was extremely knowledgeable and it was such a pleasant experience while going through the financing portion. I'm thrilled with the Jeep Wrangler I purchased, and I'm confident that it will be a great fit for my needs. The level of care and attention to detail Yessica and Jaron provided really stood out, and it made all the difference in my decision-making process. I will certainly be recommending the dealership to friends, family, and anyone else in the market for a vehicle. I am definitely coming back for any service appointments with the Jeep! read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

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Have had consistently great experience with Chapman Jeep. Rob has been a great advisor. Appreciate the flexibility and getting me in quickly and keeping me posted on any repairs. read more

Do yourself a favor and DO NOT lease a car here... but first The definition of "customer service" from the Oxford dictionary: The assistance and advice provided by a company to those people who buy or use its products or services. Three years ago I leased a vehicle here. At the end of my lease I called and talked to Hobbs in the finance dept. Once we had gone over and exhausted all buy out options over the phone I then made my intentions known that I would be turning in the car since my obligation had been fulfilled. At that point Hobbs did not return a single call from his cell where I left messages and no one else from there called me back when I left messages. Roughly 5 1/2 hours later I got a text saying they "could not" take my car in unless I traded it in or buy it out...aka: We are not helping you unless you buy something. So long story short, things went south from there and all forms of customer service disappeared completely (see definition above). I also gave them 1 full week to reach out before submitting this review to see if maybe Hobbs or anyone there would follow up and see if I was able to get my car turned in somewhere..but nothing at all so there you have it. read more

Chapman Chrysler Jeep - Auto Repair Near Me - Henderson, Nevada

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Even though I didn't buy a Jeep the staff was great and totally didn't pressure us to make a decision on the spot, I really appreciate that

Robb took real good care of me, and my car, and gave me all the great information I needed to know, I would highly recommend Chapman

Service was very good. Good communication between customer and service department. I was a little disappointed with the cost though. I have a warranty with a $100 deductible. I thought my repair was a serious problem with my radiator. After having my truck for 2 days I was told it was just the radiator cap. A $5 part and they still charged me $100. They knew it what it was right away because I was alerted to it by the place who changed my oil. read more