What a easy Buying experience at Ford country- sales and customer care were fantastic. My husband and I were very pleased with the overall Buying experience and follow up. Thank u! Greils! read more

Car sold with a salvage vin number. Customer did google search on vin number and car was involved in a collision. The car fax report was altered and forged. Customer has returned to the dealership several times and was turned away. Car was sold under false pretense and customer taking legal action. read more

Had an appointment at 11:00 got their at 10:50 for an oil change told me an hour wait well 2 plus hours I'm still their people came in after me and left before me, no one had an answer why!!! Service advisor was no help at all, noticed a misc charge on my bill called and tried to talk to an advisor was put on hold for 20 minutes never did she call me back, can't seem to talk to a manager, now I know why my husbands company takes their trucks to kingman az and not here and all their work trucks are fords Never have I been so disappointed I would give it a star but I had to read more

0:37 0:58 0:34 View all Ford Country 4.5 (6.4K) Small businessFord dealer in Clark County, NevadaOpen Overview Products Services Directory Reviews Photos By owner About Reviews from the web 4.8/5Kelley Blue Book · 6,443 reviews 2017 Ford F150 Platinum I purchased my vehicle here, and have had most, if not all service done at this dealership. Do I get upset sometimes at the prices? Yes, but I expect 1st class treatment and results. Well... I brought my truck in for a trouble code which I already knew what the problem was, and I also wanted an oil change. Abby, my service advisor, called me up and was nice, but informed me that I would need a new injector as there was a fault when starting. She informed me the repair would be $2500.00. In the same breath, she told me they found an oil leak issue and wanted $1100.00 to fix that issue as well. So $3600.00 to fix an oil leak and change an injector. She seemed like $3600.00 was no big deal and was super casual about it. Mind you, my truck only has 76k miles on it. I also failed to mention they charge $270 to trouble shoot for basically reading the code from the truck's computer. So, I'm taking my truck and going somewhere else. I mentioned to Abby that it's unfortunate that the high prices you charge drive away good loyal customers and she looked at me and smiled and said, "it's okay". I said, "not really, because you soon will not have any customers" with that attitude. I just said that I will not ever come back and she didn't have a care in the world. I mentioned average online prices for changing an injector is $900-$1200 and all she said was "that's mom and pop shops, not dealerships". Point taken. If you want to get charge 2-3 times what repairs should be with a company that is not loyal to you, then this is the place for you. Good luck. My wife is do for a new car soon and eventually I will need one too. It stinks that I will have to drive across town to the other Ford dealerships to give them my business. read more

What a great dealership. Every interaction we have had has been positive. This week was no different. We brought our F150 in for warranty work. Gloria got us checked in and set up with a loaner. 3 days later we came to pick it up. Bryan checked us out. Gloria and Bryan are such assets to the company. We will always come to this dealership. read more

Everyone at this dealership is amazing and truly went above and beyond. Big shout out to David Rubio for helping me pick out and get my dream car! And shout out to Brandon for being thorough at explaining the paperwork! And shout out to Sharon for being so sweet and walking me through all the high technology this Bronco has! I couldn't be happier! Thank you again Ford Country for making my Bronco dreams come true! read more

Ford Country - Car Dealers Near Me - Henderson, Nevada

After a minor inconvenience with our vehicle not being ready on time for drop-off, my husband and I were able to adjust without any issues. We especially want to thank our service advisor, Kenyatta Jackson, for being kind, professional, and making it up to us right away. We truly appreciate the excellent service provided. I travel often with my Maverick, and the team made my vehicle feel much safer with the oil change, tire rotation, and other maintenance. The complimentary car wash was a thoughtful touch as well! Thank you again to Kenyatta and the Ford service and car wash department--you are greatly appreciated. read more

Ford Country - Car Dealers Near Me - Henderson, Nevada

This dealership along with Ford Corporation together is shady! High Pressure Fuel Pump went out in my truck, which is a huge issue with Ford Trucks. After driving 300 miles to Las Vegas for a short vacation, the dealer tells me that the High Pressure Fuel Pump won't be covered because they found gas in my Diesel fuel system. There is no way you can drive a Diesel on gas.....especially 300 miles. Ford has a big problem with there trucks. I have owned 5 F series Trucks. I will never buy a Ford product ever again. Too many issues. read more

Do not go to Alex !!! Irresponsible not attentive ! Takes him weeks to reply ! When we came back with a problem in a 72 hour frame we were promised a fix but almost 3 weeks later no one reached out or answered the calls . The deal handling from the beginning to the end is a disaster! On top of all we received title with a mistake on it ( after paying $500 in document fee ). We love to support a private own business but you should do better ! All the good experiences that we had ruined now ! read more

Purchase experience was not bad. However, Ford Country does not offer any loaner for recalls. I expect the dealership to provide loaners when they are at fault for a safety recall. I purchased two vehicles a week apart and both vehicles need to be dropped off for the recall. There is no timeline on how long it will take, so I am pretty much stuck at the dealership. The service advisor, Jose, said they won't do anything about the wait, I will have to take it to Ford. As a customer, I purchased the car from Ford Country and not Ford Motor, so there is no point to deal with the manufacturer. This is the first time buying a Ford, and also the first time that I did not qualify for a loaner on a recall for any car brands. First time buying an American car to support manufacturing here. I learned my lesson. read more

Spend all that money on a 2017 beautiful Ford fusion extended warranty through a third-party similar to Car Shield because the manufacturer warranty is expired - end up with a failing transmission and Ford doesn't accept third-party warranties. They won't fix my car for me even though it's far too young to even be needing a new transmission. I have to find someone else. It tells a lot about a manufacturer and a dealership; how they act when you really need them. They pushed me out the door. read more

Phoney! You fly in from, Montana to buy a E350. Was quoted $35,677.00. Get there price changed to $62,762.00. Stock #75482. I have the original screen shot for, $35,677.00 and the internet price showing. Price includes $26,995.00 of dealer added accessories. Can someone tell me how this works? I call it a massive representation! read more

Worst customer service operator (Hannah) I ever had the displeasure of speaking to. Took hours to get a hold of someone that works in service department. I was told I would be better off just to find a way to drive to dealership so I can can speak to service department. This was a great place when I bought my car but this experience with the worst customer service employe I ever had destroyed my previous positive experiences. read more

I've left messages Friday, Saturday and Monday for the service department to call me back. It's now day 4 and Guess what? No one's called back. Thanks Ford Country! read more

Pros: Service Cons: Not sure Details: I can't speak to a purchase experience because I have only been here for service. But they get a t star because they were great about fixing some recall items and fixing other things in my mustang. A different place in town wasn't nearly as helpful and considerate as Ford Country is. I trust them and that's hard to find in a dealership! read more

Scammin dealershit . 0/5 Scammed when you buy, scammed when you sell. Even the employees speak bad about the place. Take your business elsewhere. read more

After a traumatic experience that I had with carmax (TWICE ) I am proud to say that LITO at Country Henderson helped me bring home my official new baby (Jeep renegade) Lito sold me my Toyota two years ago and made consistent contact with me over the course of two years. I knew I was in good hands when I reached out to him to help me with my new vehicle. They served my partner and I lunch at their Mustang Diner and I was able to leave home with my new car. Lito and his manager Brandon both maintained a professional and honest attitude during the entire transaction and both were sensitive to my car trauma making this a memorable and enjoyable experience. I highly recommend Lito for your next car purchase as I am continuing to refer him to my personal network. read more

Ford Country - New car!! - Car Dealers Near Me - Henderson, Nevada

This dealership does not keep their word. We were promised our check for the car we traded in would be ready, but now we're being told to wait again. We've been given excuses instead of solutions. Completely unprofessional and dishonest -- once they get your business, they stop caring. Be careful who you trust with your trade-in. If I could give less than 1 star, I would! DO NOT GO TO THIS DEALERSHIP!!!!! read more

Country Ford to the rescue again. Ford itself put Sirius radio on all the entertainment centers for free as a promotion to try and get people to buy it, without permission from the owners.Needless to say it deleted the Maps and Music that was subscribed to. After a week my stuff never came back. Went to Country Ford and the wonderful young lady saw my frustration. She brought the tech out and within a short period of time he got everything back to normal. This place never fails with outstanding service! Thank You! read more

This has been the worst experience ever. My husband a 24 year Army Veteran purchased a vehicle that he was later not able to ship to Germany where he works for the DOD and live. He was promised by the dealership that the 2025 Ford F-150 would be bought back, down payment returned and since we had already made our first payment it would be returned as well. We believe that they re-sold the truck (illegal) have not payed off Ford Credit, We have not received our 1st payment back. We have however received our down payment back. We have not received a call from anyone able to make decisions and give us truthful answers or Resolution. The lack of Integrity speaks louder than anything. Stay away from these slick talkers. read more

Brought in my 2017 F350 platinum for warranty work on the sunroof. When I picked up the truck the service advisor tried telling me my coolant was contaminated and my EGR cooler was plugged. He offered a $1200 service to clean the EGR cooler that was not covered by warranty. (Emissions components have 7 yr 100k warranty btw) When I asked how they inspected my EGR cooler being that it was in a box in my garage at the house he didnt have an answer. A week later I discovered the tech that did the sunroof work burnt a hole in my floor carpet with his work lamp and covered it up with the floor mat. Obviously the dealership denied responsibility. Opened the sunroof about 4-6 times over the next 6 months before it broke again. When I called about this they said my truck was no longer under warranty. I just left it closed until the other day I decided to fix it myself by watching a youtube video. Found the clips on the headliner ripped out and old pieces of plastic from the original failure still lodged in the glass track. Now im out the same sunroof and a floor carpet and a headliner. What a waste of time and money. Should have just youtubed it in the first place instead of bringing my $100k truck to get worked on by a 23 year old slack jaw with a strawberry kiwi geek bar and a Harbor Freight screwdriver. With a spit in the face at the end from the service advisor snake oil salesman. Avoid the service dept here. read more

See all

Extremely Disappointed and Misled I had a terrible experience with Ford Country Henderson. I traded in my truck to get about $15,000 in equity and agreed to purchase a new vehicle with a specific interest rate and monthly payment that we all signed off on. A week later, they called me saying they couldn't honor the deal and that to keep my monthly payment, they would have to reduce my trade-in value by $5,000. I told them that was unacceptable but I was open to choosing a different vehicle to meet the payment we originally agreed on. They asked for a few more days to "work on it," assuring me they could make it happen and that I'd have my equity check by a certain date. After waiting over two and a half weeks, they said the deal was finally finalized and that the check would be ready once the deal was funded. A few more days passed, and now they're saying they can't issue the check until they receive the title from my truck--which will take another 10 days. This entire process has been unprofessional and full of broken promises. I feel misled and taken advantage of. Communication was poor, deadlines were ignored, and the dealership kept changing their story. I've purchased several vehicles before and have never experienced anything like this. If you value honesty and straightforward business practices, avoid Ford Country Henderson. read more

I own a 2015 Ford Mustang and I admit; this car gets treated like an automotive princess. Since I'm new to the Las Vegas/Henderson, NV area, I don't have a trustworthy auto mechanic to lean on for service and repairs. So when I discovered a minor engine oil leak, I decided to put my trust in the local Ford dealership, Ford Country in Henderson, NV. Unfortunately, my trust in Ford Country proved to be misplaced. I recommend anyone dealing with their service department to keep your scam-detecting radar on the high setting. This review is not a complaint about inflated dealership service pricing. We all know that's the state of affairs. Keep reading to see why it seems like the repair of a simple oil leak ended seeming like just another attempted scam on an elder American. I made an appointment and brought the car in (strictly) for diagnosis of the leak. The Service Writer, Sarah B. quoted me $200 for the diagnostic service. That seemed high but I didn't have viable alternatives. I discussed with Sarah the specific parameters needing to be present for the oil leak to take place; the car had to be facing downhill, shut-off, etc. I additionally noted that the oil leak, which was no more than 1-2 tablespoons of oil for a 24-hour period, definitely had a specific location within the engine area from which it was seemingly emanating. Although not an expert, I suggested a loose oil filter or perhaps a leaky gasket at the oil pressure sensor were potential causes of the oil leak. I handed over the car keys and with that, I left my beloved Mustang in Ford Country's hands. After a couple days, I received a call from Sarah B. She coolly told me the water pump was the cause of the oil leak and the installation of a new water pump would be $2,300. I was shocked; the cause made little sense and the price of the repair seemed comically exorbitant. I advised Sarah to not proceed with the repairs and I would pick-up my car. Oddly, she stated she would "need some time" to make my car available for pick-up. I complied, mostly because I was in shock regarding the estimated repair cost. So, in the meantime, I did some research...and some math: According to official Ford documents, a water pump removal and replacement for a 2015 Mustang should take 3-4 hours. Presuming a shop rate of between $120-150 per hour, the technician's time should cost absolutely no more than $600. (Even if the rate is a New York, Los Angeles or Bay Area $200 per hour, my total labor charge should not exceed $800.) Additionally, replacement water pumps for a 2015 Ford Mustang have a retail price of approximately $100. Throw in $300-400 of dealer mark-ups and miscellaneous parts at the job and its maximum charge should be absolutely no more than +/- $1,200. And here's where things got interesting! I went to dealership and paid my $199 diagnostic fee. And to say I was surprised would be an understatement: according to the invoice I was given, the technician's exact comments regarding his/her diagnosis were, "INSPECTED AND FOUND AFTER MARKET OIL FILTER TO BE LEAKING..." Wait, what?!?! The technician also noted the water pump showed "seepage" and recommended it be replaced. However, unquestionably, the oil leak I wanted diagnosed was being caused by a loose oil filter. Moreover, even if Sarah believed the water pump needed to be replaced to somehow fix an oil leak, how did she get to a $2,300 repair bill? It wasn't based on the actual cause of the oil leak, it wasn't based on the technician's diagnosis and it wasn't based on official Ford documents to estimate repair costs for water pump replacements. I can't help but feel I was marked as the "dumb old man," and targeted for unnecessary repair costs to line someone's pockets. I placed my trust in Ford Country and this was clearly a bad decision. I will not return to Ford Country, for service, parts or auto purchases and I recommend you avoid them, as well. Here's some info I collected along the way from Kelley Blue Book regarding the estimated cost of a water pump replacement: From https://www.kbb.com/ford/mustang/2015/water-pump-replacement/ : "Dealer" refers to service centers that specialize in one or two makes and sell those vehicles. As a franchise dealer: * They use top-quality manufacturer-recommended or "official" parts * Parts usually come with a manufacturer's warranty - ask the dealer about this as details may vary * They have the highest level of training and knowledge, and their labor rates may reflect this: Total Estimate: Parts - $347 - $391 / Labor - $526 - $582 March 20, 2025 UPDATE: I brought my car to an independent mechanic. He found the oil filter was still loose; apparently the courtesy of spinning the filter on snugly was beyond Ford Country personnel. And, of course, the water pump "seepage?" Totally non-existent. The independent mechanic's quote, "We removed the skid plate and checked everything. Your car is CLEAN!" read more

Finding a trustworthy doctor, dentist, or car salesman isn't easy--which is why I always rely on referrals. Kevin Schwann came highly recommended by a close friend, and I couldn't be happier. I just picked up my second car from him, and once again, he worked absolute magic. I was in a tough spot--way upside down on my last purchase--and honestly, I was panicked. Somehow, Kevin made that debt vanish without crushing me on my new monthly payment. It was like watching Criss Angel work a financial illusion, but better--because it was real. If you're in the market for a car, go see Kevin. Let him work that same magic for you. Stellar service, honest guidance, and a true professional. Highly recommended. read more

I purchased my vehicle here (Bronco sport 2023) back in 2023! Since then ford has been very accommodating and helpful with scheduling my services. I had the best experience of my life today when they picked up my vehicle, serviced it and returned it all ready and cleaned. So so grateful! It is an absolutely amazing service and am so happy with it. I literally choose ford country every time even if it is pretty far from me and other locations are closer. They have some of the best service from all the other locations. Thank you Kenyetta and Nicholas! You guys are rockstars read more

I have been in the market over the past few months for a new Ford F150 Raptor. Not a cheap truck. I have been to this dealership several times and have spoken to several sales reps. I do this on purpose in order to determine how experienced and professional their sales staff are before I decide to make a purchase from a dealership. Unfortunately everyone I spoke too was young and seemed inexperienced. I was a sales rep in the medical field for many years and was a distibutor for orthopedic surgical implants. In short, I was the CEO of my own company and I have a working knowledge of customer service and understand proper selling skills. Every rep I spoke too seemed to want to just be an order taker. Doesn't take much effort to sit in a dealship and just write up deals. How about being professional, up beat and work to earn a customer's business?? Proper customer service and proper selling skills is the key to success. I am a car guy in addition to having been in medical sales. My deal for the truck was going to be all cash and no trade. A very clean and simple deal. In addition, none of these sales reps took into consideration the thought of repeat business! Case in point, I purhcased 2 new BMW's from Auto Nation in less than a year! A BMW X4M and a BMW X5. All cash!! I also own a Porsche 911 Carrera S and a Jeep Rubicon X. Again all purchases were all cash! These inexperienced sales reps should never assume everyone that walks into their dealership is inexperienced in sales, customer service and does not have the financial means to purchase several vehicles! Get your heads out of your..... well I'll be polite and not finish the saying.This dealership has a commercial that states "Everything we do we do for you!" With all due respect and I'm being very diplomatic and kind, you can't do anything for me as a customer if you hire unprofessional inexperienced sales reps! Sorry to say they lost a good sale and possibly some repeat business. Richard L. Alfred read more

Pete Reyes was the worst attitude ever and worst customer service. I hate the fact that he was talking to me like if he knows everything he is talking about and that I should learn more. It's sad because its nice to know about my car needs another someone making me feel like im retarded. read more

Brad Boot and Kelly are truly leaders in the industry. They are the faces of Ford Country Henderson. I bought a bronco sport and absolutely love the car but love the service even better. On a scale of 1 to 10 with 10 being the very highest, Brad Boot is the sales guy. read more

DO NOT COME HERE. DO NOT WORK WITH MIKE SALES MANAGER. I've never been treated with such disrespect at a place of business. I worked with two individuals--Mike and Isaiah. While Isaiah was kind and professional throughout, Mike's behavior was completely unacceptable. He was rude, dismissive, and spoke to me in a condescending manner. It was clear he didn't know how to communicate respectfully with customers. I ultimately chose to walk out. I refuse to spend my money at an establishment that tolerates such poor treatment of its patrons. It's unfortunate that Isaiah lost a sale because of someone else's behavior, but I hope this review encourages management to re-evaluate their customer service standards--starting with Mike. read more

This dealer is one you be very carefull we spoke for my trade in for 47k and 25 maverick yearend sale for 38k wasnt paying attention went home and reviewed my contract and i end up paying for full price 40k lariat maverick and my trade was only 43k they are dishonest and please do yourself a favor dont buy ford car from rhis dealer they are dishonest business practices read more

I'm extremely disappointed with the service department at this Ford dealership. We dropped off our truck the night before a scheduled 7am appointment, but at 10:30am they called claiming it hadn't been dropped off at all -- when it clearly had. Then at 3:30pm, they called again saying they couldn't even start working on it until someone came down in person to sign paperwork. The dealership is a 30-minute drive from our house, so we wasted even more time just getting there to sign something that should have been handled first thing in the morning, not almost an entire workday later. When we pointed out how ridiculous this was, the service advisor outright refused to complete the service on the truck. Totally unprofessional and a huge waste of our time. We won't be coming back and I would not recommend this service department to anyone. read more

Salesperson told me that the $4,500 used car warranty that was tacked on to my loan was required by the finance company. Spoke to the finance company the following day and was told they did not require any warranty like the salesperson said. I do not recommend this dealership for the purposes of purchasing a vehicle. UPDATE: I just wanted to let people know that I was qualified for an auto loan through Chase prior to making purchase. I was flying in from California so I emailed the salesman the paperwork from Chase so he could have everything ready when I got there. Long story short, the salesman told me that Chase did not approve me for the loan. Instead, my loan was through Santander. Chase payment was going to be a little over $400 a month. The payment I have through Santander is a little over $600 a month. I RECENTLY PURCHASED A CREDIT REPORT AND FOUND OUT THAT COUNTRY FORD NEVER TRIED TO RUN MY AUTO LOAN THROUGH CHASE!!! INSTEAD THEY USED FINANCE COMPANIES THAT GIVE THEM KICKBACKS FROM EVERY LOAN THEY SELL. THIS PLACE SHOULD BE INVESTIGATED! read more

Go see Ann T. when buying a car. Zero games, great communication. Really happy with my Mach E. Ann was great after the sale too, checking in and helping me with a minor issue very quickly. read more

A recall on your vehicle can be frustrating and time consuming but at least it's a free repair to make sure your vehicle operates safely. I, recently, dropped off my Expedition at Ford Country for the recall on the rear-camera. Steven Arreola was my service writer. He explained to me the worst case scenario and best case scenario for the recall at issue. He kept me updated throughout the process and never left me hanging. Long story short, my Expedition was dropped off Thursday morning, Steven had to order replacement parts, and recall was completed on my Expedition and ready for pick up Friday afternoon. Wow! That was the smoothest recall service I have ever experienced. Rear-camera works excellent. Thank you Steven for your professionalism, courtesy, and outstanding customer service! read more

So let me start off by saying, I dread car dealerships. The shark tank approach and a numbers game is just a ball of stress to me. Ford Country in Henderson is by far the BEST dealership I have ever stepped foot in. There is just something different about this place. Everyone was so kind. My salesman ISAIAH and his sales manager were just incredible to work with. ISAIAH was super knowledgeable, kind, considerate and just out right awesome, along with his incredible sales manager, she was wonderful! Went back to finance department and he was also just down to earth, cool, calm and welcoming. Whoever is running this place is definitely doing it right! We need more dealerships ran like Ford Country Henderson!!! Thanks for our new truck! We love everything about, especially the deal you gave us read more

I had the best experience with Jose in service and will never go anywhere else. Please avoid Gaudin Ford because they are the worst and aren't helpful at all. Please see Jose at Country Ford and you won't be disappointed. read more

Locals beware ! Sales department great ! Service department horrible ! made appointment, "leak shock" told them I had to wait for car , no problem, I have across town drive ! Get to service department and guy says you have to leave car ! Told him the story that I had to wait , nope courtesy car offered ! No respect , didn't care, see you later attitude! Buy the car service it elsewhere! read more

Stay away from this dealership. Bad experience with service people. Brought my car in and they said that they couldn't fix my car problems.

My wife and I recently had the pleasure of working with Brandon Brown while trying to help our son get into a newer car, and the entire experience reminded us what true teamwork looks like. Whenever Brandon was busy or assisting another customer, Julia Lendzion immediately stepped in to keep communication flowing -- which meant a lot to us. Over the weekend, we also had the privilege of meeting their manager, Kelly Henderson, and I can honestly say she is one of the most genuine and caring leaders we've ever met at any dealership. Kelly doesn't just "sell cars" -- she takes the time to educate, guide, and make sure you fully understand every step of the process. She cares deeply about her team, and that energy extends to the way they care for customers. Kelly personally sat down with my wife and me on a busy Saturday to listen to our situation and talk us through options that were best for our family. She didn't rush us or pressure us -- she gave honest advice that truly opened our eyes and made us feel valued as people, not just as buyers. Brandon Brown is extremely attentive, professional, and responsive -- he truly listens to your needs and works hard to find the right fit. And if he's tied up, Julia is right there to step in, answer questions, and make sure you're never left waiting. Brandon G. in finance was also excellent and made everything easy to understand. This dealership operates like a family -- and it shows. The teamwork, transparency, and genuine care are something you rarely find in today's car-buying world. Kelly Henderson leads with integrity and heart, and it reflects in the entire team. Thank you, Kelly, Brandon, Julia, and Brandon G., for making this such a positive experience. Steph and I truly appreciate the time, patience, and kindness you've shown. We look forward to continuing to work with you and proudly joining the Ford Country family soon. -- Kyler & Stephanie read more

What started off as a great experience turns out the fraud country is one of the worst dealerships known to man. Do not I repeat do not buy a ford from here. No one has answers to your problems here. Purchased a car here and battery went out 5 months later how can a battery go out 5 months after purchase. They said car is certified but must have missed checking the battery now I have to pay 400$ for new battery. What's the point of having warranty smh. Will be getting rid of this car ASAP bye bye ford read more