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Henderson, NV

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Ford Country

2.9 (590 reviews)
Closed • 8:00 am - 8:00 pm

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Debbie G.

Very clean dealership with nice staff! I often stop in to their diner, Mustang Sallys, and walk through the dealership and am greeted while I enjoy browsing at the cars. I've heard good things about the sales experience here, too!

Brenda L.

After a minor inconvenience with our vehicle not being ready on time for drop-off, my husband and I were able to adjust without any issues. We especially want to thank our service advisor, Kenyatta Jackson, for being kind, professional, and making it up to us right away. We truly appreciate the excellent service provided. I travel often with my Maverick, and the team made my vehicle feel much safer with the oil change, tire rotation, and other maintenance. The complimentary car wash was a thoughtful touch as well! Thank you again to Kenyatta and the Ford service and car wash department--you are greatly appreciated.

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12 days ago

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1 month ago

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Monica M.

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Monica M.

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Kirsten N.

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5 months ago

A big shout out to Steven in the service department. I appreciate his helpfulness and friendliness!

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Review Highlights - Ford Country

“Hats off to Chad W, Monica, and the rest of the staff at Ford Country for a pleasant car buying experience.”

Mentioned in 8 reviews

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Findlay Honda Henderson - Time for maintenance

Findlay Honda Henderson

(989 reviews)

I stopped by Findlay Honda yesterday without an appointment because I had a green light on my…read moredashboard that I didn't recognize. It turns out it was supposed to be on, but I had simply never noticed it before--or maybe I had and just didn't remember. From the moment I arrived, I was impressed by the service. I was greeted by a gentleman whose name I unfortunately didn't catch, and then Enrique, a young service professional who has been with Findlay Honda for about a year, came over to help me. I had purchased K&N air filters for my vehicle, and Enrique went above and beyond. He replaced both my engine air filter and glove compartment/cabin filter at no charge. That kind of service says a lot about the people who work there. What really stood out to me was that someone actually came all the way out to the parking lot to check on me and make sure I was okay and didn't need any help. You don't see that kind of personal attention everywhere. I also want to recognize Jeremy, my service advisor. He consistently does a great job and has always taken good care of me. I can't say enough good things about Findlay Honda. Cliff Findlay is clearly doing a great job of making sure his team has the right training, tools, and knowledge to take care of customers the right way. Five stars all the way! Thank you, Findlay Honda, Enrique, Jeremy, and the entire team for the spectacular service. It's greatly appreciated! Ps . I was at 80% oil change and I asked him can I go ahead and change it now and they said they didn't recommend it that just shows you how honest they are. Some places would've just went ahead and made the money. I'm changing the oil for you..

Extremely Disappointing Experience at Findlay Honda Henderson - Lack of Communication and…read moreAccountability I honestly never expected to have this kind of experience with a Honda dealership. I went to Findlay Honda Henderson on October 12 because I needed to trade in my vehicle and get a minivan for my family. After spending hours and hours at the dealership, I was eventually put into a lease for a 2027 Honda Odyssey. During the entire process, I was reassured that everything was going to be okay, including the negative equity on my trade-in. I trusted what I was being told, signed the paperwork, and drove away believing everything had been taken care of. I was told that someone would contact me in approximately two weeks to pick up the remaining paperwork so I could register the vehicle. However, more than 20 days passed without a single phone call or update from the dealership. When I finally called to find out what was happening, I was told that Honda's network was down. Apparently, this was already an issue on the day I originally purchased the vehicle. I was told someone would contact me within a day or two, but once again, nobody followed up. I had to call a second time just to get answers. Eventually, I was told that because of the network issue, the dealership could not complete the transaction as expected. Suddenly, the negative equity on my trade-in, which I had originally been assured was not a problem, became an issue. I was told the deal could not go through, and I would have to return the minivan and take my original vehicle back. To make matters worse, when I questioned the timeline, I was told that the dealership has up to 20 days to complete the paperwork and that Sundays don't count because they are closed. My vehicle was delivered to me on October 12, and today is November 2. That's 21 calendar days later, and I still had no completed paperwork or clear communication about what was happening. I was also dealing with Alejandro in financing. When I asked about reimbursement for the accessories I had purchased for the Odyssey, I was told through text that there was nothing they could do and that floor mats, seat covers, screen protectors, or other accessories were not reimbursable. But here's the problem: I purchased those items because I was told the deal was fine. I bought them specifically to protect a brand-new vehicle that I believed my family would be keeping. I installed the children's car seats, purchased accessories, and made plans around having this minivan. Now, because of an issue on the dealership's or Honda's end, I was expected to remove everything, take my children's car seats out, return the van, and go back to my original vehicle. Why should the customer have to absorb all these expenses and inconveniences when the dealership was the one assuring them everything was okay? I understand that technical issues happen. I understand that financing situations can be complicated. What I don't understand is the lack of communication, the repeated promises that someone would call, and the fact that I had to keep chasing the dealership just to find out that the deal was not going to happen. This experience cost me time, money, and unnecessary stress for my family. I have young children, and getting a family vehicle isn't a small decision. I went into this process trusting a Honda dealership, and I left feeling like I was the one paying the price for their problems. I expected better from Findlay Honda Henderson. I expected transparency, accountability, and professional customer service. Instead, I was left with unanswered questions, wasted time, expenses I cannot recover, and a vehicle situation that was completely turned upside down. I hope management takes the time to review what happened because this is not how customers should be treated. If everything wasn't finalized or there was a possibility that the deal could fall apart, I should have been told that BEFORE driving away with the vehicle. Unfortunately, I cannot recommend my experience at Findlay Honda Henderson based on how this situation was handled.

Ford Country - car_dealers - Updated November 2026

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