Service department I was pretty hesitant about coming back here for service, but I'm so glad I did. Victoria completely changed my experience. She was kind, patient, and made sure I understood everything without ever making me feel uncomfortable or talked down to. It really meant a lot. Also, Peter runs a department with clear integrity, which is hard to find these days. I truly appreciated the honesty and professionalism. Thank you both for turning a stressful situation into a positive one! I'll be back, but hopefully not too soon read more

Wow! And not in a good way, I don't even know where to begin.. This happened last year, the day after Xmas as I was shopping for Kia EV6 GT. My original plan was to purchase a used one but if I can find a deal on a new one, why not right? I saw Kia was doing 0% APR and was hoping the deal is good for the EV6 GT. They also have 10k cash back incentive but doesn't seem to be able to combine both 0% and 10k off. (yeah I know wishful thinking) Now I've already did my homework and got another quote (out of state dealer) with the EXACT same vehicle (same color everything) so I'm comparing apples and apples here. The quote I got was at $894/mo for 72 months for a NEW 2025 Kia EV6 GT in matte blue (not my 1st color choice) The ONLY difference is Towbin decided to add almost $6,200 worth of dealer add-ons, stuff you don't really need or can get it cheaper $3,995 for Desert Protection Package - No thank you! I can get my own tint for a lot less $695 for Red Alert Braking, if you really want this, you can DIY with a $20 LED bulb.. $995 for Polysteel - Don't need $495 for GPS Locator - They're joking here right? The vehicle COMES with GPS tracking, it's called Kia Access. They also wanted $20 for SMOG fee.. yes for an Electric Vehicle! On the day of my appointment, Jesus is the guy I'm booked with. He is actually the saving grace in this review. He seems fairly new to the biz, and was already waiting for me by the vehicle. Jesus is very friendly, chill and cool (unlike 99% of the sales folks) He also knows a lot about the vehicle (or he memorized the brochure) Either way, he did his homework and it shows. We took a quick test drive together and yes I can see myself driving this on a daily. Here's the part that went sour, he called backup (yes your traditional sales guy with the phony smile pretending to be your best friend) To make this short, we went back and forth a few times, I believe the initial offer was over $1200/mo for 72months!! Like really? I wasn't having it and already told them what I'm willing to consider ($900/mo for 72 months) He comes back telling me "Am I ready to hit the bong?" He made it sound like he came down to $900/mo then I looked and it was $950/mo.. then he made this comment that really ticked me off.. something about "ONLY extra $50/mo" Yes if it's truly 50 bucks I'm all for it, but x 72 that's $3,600!! Yup that's when I started to walk away, the guy actually chased me down even as I was backing up. I received numerous text and calls later asking me to come back they are willing to deal. (yeah not happening) And guess what? Just checked their website the vehicle is STILL sitting in their lot. No surprise there! read more

Towbin Kia - Look at these CRAZY dealer add-ons, over 6k worth!!! To top it off, $20 SMOG fee for an electric vehicle? lmao - Car Dealers Near Me - Henderson, Nevada

#2 UPDATED REVIEW (POSITIVE RESOLUTION): An update to my review of my experience w/Towbin Kia. After having concerns about a check engine light shortly after my purchase of used Audi Q7, the dealership reached out & truly went above & beyond to help resolve the issue. I received a call from Oscar (Parts & Service Director), who took the time to understand my situation & make things right. He connected me w/Peter, who coordinated maintenance for my vehicle, & Joel, who helped process & arrange a courtesy car while my car was in repair. Their professionalism, communication, & genuine care made all the difference. I sincerely appreciate the assistance & courtesy they extended, especially during the holiday season. Towbin Kia stepped up when it mattered, & I want to retract & correct my earlier review. This support was truly a blessing & I'm grateful for how the team handled everything. Thank you again to Oscar, Peter, Joel, & the Towbin Kia team for turning a stressful situation into a positive experience.  --- UPDATED REVIEW: REPEAT...BUYERS SHOULD BE AWARE: ONCE THE PAPERS ARE SIGNED, YOU'RE ON YOUR OWN!!! I bought a used 2019 Audi Q7 from Towbin Kia on November 13. At the time, the buying experience seemed great -- good enough that I left a 5-star review. Unfortunately, that positive impression disappeared the moment an issue came up. Only 13 days after purchase, the check engine light came on. The diagnosis was a faulty PCV valve, something that absolutely does not fail overnight. Even though the vehicle was sold "as-is," selling a car that develops a major engine issue within two weeks shows a serious lack of proper inspection or transparency. I contacted the dealership immediately on November 26. I left a message for Ricky or the used car manager. No response. I called back two hours later and was told they were "busy." I gave them the benefit of the doubt due to the holiday, but Friday passed with no call, and Monday passed with still no manager available. I had to keep calling them -- not the other way around. When I finally spoke with Nick, the best he could offer was "maybe" assisting with a portion of the repair -- despite the issue showing up almost immediately after the sale. He transferred me to Service but dropped off the call, leaving me to repeat everything again. Service couldn't even give me a ballpark estimate unless I physically drove the car to Henderson -- despite me explaining that I live across town in the northwest and don't feel safe driving a vehicle with an active check-engine light that far. I asked to speak with Nick again to find another solution but was on hold for a while till I decided to call again with no luck other than having to leave a message again. The contrast is obvious: When you're buying a car, the service is exceptional. When you have a problem right after purchase, the support completely disappears. I even purchased an extended warranty directly from Audi, but it doesn't activate until after December 18 -- so I'm stuck with a problem Towbin Kia clearly doesn't care to address. This dealership is great at selling cars, but not great at standing behind them, even when an issue shows up within days. The lack of accountability, follow-through, and basic customer service after the sale is extremely disappointing. REPEAT...BUYERS SHOULD BE AWARE: ONCE THE PAPERS ARE SIGNED, YOU'RE ON YOUR OWN!!! ---- I had an outstanding experience purchasing my Audi Q7 at Towbin Kia, thanks to Ricky Phelps. From start to finish, they were patient, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs. He provided honest guidance and clear communication throughout the entire process. Ricky answered every question, walked me through all the details on the Audi, and made sure I understood the history, features, and pricing. I really appreciated how transparent and respectful he was, and how smoothly he coordinated everything from the test drive to the final paperwork. Buying a car can be stressful, but Ricky made it simple...and even got to ring the gong...never did that before. I'm extremely happy with my Audi Q7 and the service I received. Highly recommended for anyone looking for a professional and trustworthy sales experience. I would absolutely work with Ricky again. read more

From the moment I sent in an online inquiry to the moment I left in my new K4, my experience was amazing! Andrew was my salesperson and he was open, honest, and quick. He made the process painless (hard to say at a dealership) and so easy. I would give more stars if I could. Finance paperwork was easy, test drive - easy, everything. Ashleigh showed me all of the new tech (and there's a lot) and explained it all so I could understand. Seriously, will definitely return here. read more

Towbin Kia - My new K4, I love it! - Car Dealers Near Me - Henderson, Nevada

I've been coming to Kia since 2014. Got my first Kia Optima there and I've been using Mr Peter and Joe from day one! ( Service department) EXCEPTIONAL SERVICE EVERY TIME! This week I finally traded in my car for a newer model, and the experience was quick and efficient! Mr Peter from the service department along with Mr Antonio the sales advocate, Mr. Rennie the sales manager, Mr. Rameen the finance manager and Miss Ashleigh the customer service advocate all contributed to our experience. This was my boyfriend's first time coming to the dealership, and he finally saw why I kept coming back. And most of all, why I wanted to stick with another Kia vehicle. I've never met a more deserving group of people that genuinely LOVE their job!! Sent with gratitude, Glenda Jacobs read more

Towbin Kia - Traded in my car, for a newer vehicle! - Car Dealers Near Me - Henderson, Nevada

I had a very concerning experience with this dealership and feel obligated to share it for others' safety. We purchased a vehicle "as-is," and just after 30 days, the engine suffered a catastrophic failure. The motor mounts broke, causing the engine to shift and fluids to leak all over my driveway, this happened while my children were inside the car. This was not just inconvenient, it was dangerous. The dealership provided an inspection report at the time of sale stating the vehicle had passed. Based on the severity of this failure, it raises serious concerns about how thorough, or accurate that inspection actually was. Issues of this magnitude do not typically occur without warning signs and should have been identified beforehand. Trying to get help has been equally frustrating. We were transferred between multiple employees before finally reaching someone, only to be told that because more than thirty days had passed, they would not assist in any way because the vehicle is "as is". Given the seriousness of the issue, that response felt dismissive and concerning. We towed the vehicle to Kia and have been attempting to contact the dealership since, but no one has returned our calls or provided guidance. We are now left without a vehicle before even making our first payment. This experience has left us feeling misled and questioning whether the vehicle had pre-existing issues that were not properly disclosed. I strongly encourage anyone considering purchasing from here to do an independent inspection and proceed with caution, especially when it comes to safety-related components. I will be reaching out to the better business bureau as this is simply unacceptable. read more

Oh. My. GAWD! I have an update that's been six years in the making. I decided to trade in the Kia Soul I purchased brand-new from Towbin Kia in 2018...and the title came up DIRTY! The mileage was incorrect on the DMV paperwork when it was registered to me, but who, you ask, filled out that paperwork? Someone at Towbin Kia. Now there's no way to correct it, and it must be disclosed to any other potential buyer. For the life of the vehicle. So I ended up having to trade it in because I am uncomfortable with trying to find someone to buy a car with a dirty title. Just to put things into perspective, the Kelley Blue Book trade-in value for a 2019 Kia Soul with only 36,000 miles on it is almost $9,000, but I had to take $5,900 for mine, and it's definitely better than the "fair" condition I put in for the KBB estimate for the sake of this review. I couldn't get anywhere near that because the odometer has been deemed unreliable on the title. Thanks, Towbin Kia! Y'all are just the gift that keeps on giving. read more

Towbin Kia - The original DMV paperwork showing "NOT ACTUAL MILES" for odometer brand. - Car Dealers Near Me - Henderson, Nevada

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This review is long overdue but anyway, here it goes. My husband and I have a plethora of kids so we were looking for a used 3rd row suv. The only pro was our salesman, I forgot his name but he was very nice. Anyway, after hours of haggling, ROBERTO, the sales manager came to us trying to get us to sign off on a 2019 Kia Sorento for $953 a month with TWO thousand down. Granted, our credit isn't great but it isn't shot to hell either. My mind was made up, a HARD NO but my husband was entertaining it. I told him that is ridiculous. I told Roberto that was insane and out of our budget. He said "let me see what I can do." He came back and said "congratulations, you can hit the gong. You were approved for $933 a month." Wow. A whopping 20 dollar difference. I said "no, I want the note to be 400 or under a month." He basically laughed in my face and said "it's not 2015. You won't find a third row suv for that price." I politely went outside and waited for my husband. Guess what? The next day, we went to another dealership and I got a 2019 THIRD ROW SUV for $357 a month. Roberto is a pompous azzhole and guess what? I got my third row suv for under 400!. Two stars because our salesman was nice and the facility was nice. read more

Great vibe here! I bought my Seltos. Lots of fun and great deals. If you are looking for a new car or even a used one check them out! read more

Their service department has completed multiple recalls on my vehicle and they dona great job. 4-stars because they left a portion of my interior broken and disconnected. I contacted them and they ordered parts to fix it. They're overall a great dealership with good customer service. read more

Towbin Kia - Towbin Kia service department - Car Dealers Near Me - Henderson, Nevada

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I had a lot of reservations about going back to Towbin Kia for my car search. I purchased 3 vehicles from them previously and had a bitter taste in my mouth from the last point of sale. I had (2) point of sales people that I worked with to find my 4th car; VIP sales Aaliyah & Tee (Finance). After briefly discussing some of my reservations about purchasing my 4th vehicle and Tee taking the time to explain and offer his apologies, I gave them a chance to earn my business. I found a G80 Genesis and test drove it and really liked it. Everything from the start to end was smooth and non stressful. Like most people, I hate the sales process and the forced conversation to build rapport. All in all I was in and out in about 2 hours. I'm happy with my purchase and I appreciated them Addressing my concerns. Will continue to go back as long as they do right by me. read more

Towbin Kia - My purchase - Car Dealers Near Me - Henderson, Nevada

I received an offer from Towbin to buy back my 2019 Chevrolet trax and decided to go in and see if I might be interested in anything. Our sales person was Ricky and from the very beginning he was awesome! Super personable, very understanding and helpful. He answered all of our questions and walked us through the process seamlessly. My husband & I went home with a 2025 Kia Niro EV and are beyond happy with it! Everyone we worked with at Towbin was exceptional. I look forward to continuing this car journey with them and recommending them to friends and family in the future! read more

Beware of the service department. My car is a piece of junk that no one will fix. The AC won't turn on sometimes in 115 degree heat, it's less than 1 year old, and the service department won't call me back to help make an appointment. Buy from literally ANYWHERE else. I'll never own a KIA ever again. Pile of junk. read more

Towbin Kia - 2025 Kia Sorento - Car Dealers Near Me - Henderson, Nevada

Update: I tried to give toe in another chance. I took my car in for a warranty repair leaking head gasket. Then I noticed I was burning a lot of oil. I took it back paid for an oil change and told them about the oil loss. They told me the car is old and is having blow by. Fast forward a month later. My car breaks down I have it towed to the nearest shop. The mechanic inspected it and said I need to replace the valve cover gasket cause who ever replaced the valve cover gasket didn't replace the spark plug gasket which comes in the kit. So that leak caused my coils and spark plugs to get flooded with oil. I tried to call and the manager won't call me back. BUYER BEWARE don't buy an extend warranty from them. Don't have them service your car. They do shit work and the customer service sucks. I will post my receipts shortly so the world can see the dates, the notes and what towbins failed warranty repair ended up costing me. Some may ask if I tried to call them when the car broke down. I did. They told me I would have to have the car towed on my own dime and would have to pay for what ever repairs needed to be made cause now the car was out of warranty. If you need more info please feel free to contact me. read more

I had a good experience with Zachery for sure. He helped me get into a nice Honda that fit everything I was looking for. I just lost my car in an accident so this definitely helped me get a car super fast and was very easy for the most part . Definitely will recommend to many more! read more

Towbin Kia - New car - Car Dealers Near Me - Henderson, Nevada

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I saw a Facebook ad from Tobin Kia-they were giving out vouchers to people interested in purchasing a car from them. I submitted a form and I was contacted by them. I received a voucher and made an appointment to come in on Saturday afternoon to check out their inventory. My husband and I went in and we were immediately greeted by two friendly receptionists. She looked up who my salesman would be by my phone number. Our salesman was great. His name is Bailey. He was professional, friendly, knowledgeable and helpful. He made the process easy and without any problems. My husband and I took the Niro out for a test drive with Bailey. It was a good experience. We took the Niro out on the freeway too. It drove like a dream because it's all electric. Towbin Kia is an excellent dealership, with friendly staff. I recommend checking them out if you're in the market for a car. read more

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We didn't end up buying a car from the dealership due to not agreeing on the price of my trade in or the price of the vehicle we were looking at. We went to Jim Marsh and offered them the same deal and we bought a car with them. However Malachi was our salesman at towbin and we can't recommend him enough. He loved his job, was understanding, patient, knowledgeable and overall just a positive attitude. Although we didn't buy a car from Malachi he is the one that made us want to buy a telluride. Four stars only because Malachi. read more

I inquired regarding purchasing a car more than 1500 miles away from my home. Tobin salesman Andrew was extremely helpful returning my calls, answering my inquiries promptly. He provided additional pictures from his personal cell phone and did a FaceTime video call as we reviewed the car together. He was sincere and polite, and never overbearing. I felt very comfortable purchasing from Tobin Kia, sight unseen. read more

Was there on a Saturday filled all paperwork was approved for a truck rang the dumb bong , they took my car for a trade, 6 hours later they said everything was backed up with the banks , low staff, couldn't take the car had to come back on Monday , Monday came and they told me we weren't approved and fired the young man they had did everything with his desk manager (they said he wasnt in but I s poke to him they let him go) It was very stressful , I came in after having surgery, was aniexty out,and in pain, I am a loyalty customer bought 2 other cars from them and will never buy another from them again On that Monday we contacted Finley Kia they had us get pre-approved online went in on Tuesday left with a better deal and our car within 1 hour and a half, it wouldn't let me not give stars but they don't even deserve the one roll go to corporate with this read more

Can I give no stars . Liar cheaters and if your buying a certified car be sure you make sure it's registered with manufacturer and certifying company like fidelity . complain and watch every step especially if you don't want to buy the extended warranty or are a savvy shoppe. They work harder to get over on you than they do to sell you what you want overall. read more

Joey Vagra is an outstanding sales representative. He is personable, knowledgeable and a pleasure to work with. We already recommended him and Kia to friends. We love our new Kia. read more

Towbin Kia - My new Kia!!!! - Car Dealers Near Me - Henderson, Nevada

Towbin Kia Lucy (Brittany) Sales Representative, gave us an experience that I have never had before in any car purchases in my life. Her service is the example of going above and beyond. She is knowledgeable, reliable, and collaborative with her team to get the job done. Her friendly yet professional service is what got me to trust to end up purchasing a car. Towbin Kia was not perfect on my first visit but they really amped up the game the second time by providing the best of both manager and sales team. Thank you to Abdul Levy (manager) and Lucy for making this work. You guys were so good and your promises were real. Lucy, thank you again for being a friend before being a sales person and keeping things real for us. Good luck on your first summer in Vegas!! Huge shout out to Abdul for kindly calling back and addressing the issue calmly and professionally. Abdul, you really implanted that trust coming back into Towbin Kia. Thank you read more

Towbin Kia - Fantastic Sales Representative Lucy - Car Dealers Near Me - Henderson, Nevada

We stumbled upon this lot as we've been looking at multiple dealerships for a new car. Something felt different about Towbin Kia. The first guy who greeted us was polite, friendly, and helpful. Wish we got his name but he was fun to talk to! (I found out from the website that his name is Tranel!) He helped us the same day, with no appointment, and introduced us to Sina, our sales guy, who took us to the cars we wanted to look at. Sina was very knowledgeable, personable, and knew his stuff. He gave us time to look at the cars and test drive them (because we truly only wanted to see them and think of our options which we've been visiting other dealerships too) and he was one of the best people we've stumbled upon yet. You can tell he cares and isn't pushy at all. The dealer only had a few options for us but when it all came down to color somehow Sina pulled out all the stops and found the one we felt was made for us. It was a more upgraded version and we were just mind blown that we couldn't have turned away from this opportunity. Our experience with him made car buying a whole new experience for us and we would recommend him to anyone. After we came to a deal and rang the gong, Chop was in the house and shook our hands and we just were so excited to have our new dream family car! The next step was to see finance and David (Juicebox) was super cool, helpful, and quick with his services. I noticed the plethora of awards on his desk and I can see why. He's also friendly, personable, and very helpful. I know I can come into this Towbin Kia and ask anyone of them for help. Our car buying experience was top of the line and I'll update you all on services as we are now Kia family and start to bring our car in for maintenance. read more

I took my son into the dealership to buy his first new car. What a great experience. We knew the perfect car for him before we even went to the dealership. The car was a little dirty because of the weather. Rennie had the car detailed for us and set it aside so it would still be there when we arrived. Rennie let Tee know when we were coming in and Tee met us right at the front door. We felt like we were VIP's the whole time. They opened at 9:00 am that Saturday, we arrived about 10:00 am. We had all our paperwork done and Brandon got to drive off in his new K5 about 90 minutes later. Even Mr. Towbin took the time to send us a text saying congratulations. Wow, the owner knew we bought a new car. If I ever get another car, I am for sure am going to this KIA again. read more

Towbin Kia - Towbin KIA in Henderson - Car Dealers Near Me - Henderson, Nevada

This was the first time taking my kia k5 to a dealership in years and it was the most horrible experience. I left my vehicle on a Thursday for maintenance and two recalls i wasn't offered a loaner due to the job not being big. The next two days were met with unexpected delays on parts that progressed into my vehicle being held for a week and two days at the dealership. I even let them hold it for one more day to get paid for warranty job (Asked by my service advisor) i agreed only to get my vehicle back with nearly no gas and a part scraping the road as if someone took a joy ride in my vehicle. I was offered a discount on said part but was never called again or givin a survey report on my experience which was terrible i will never return to towbin kia. (Steve was my service advisor) read more

Normally I'd rather get a root canal than shop for a new car. However, my recent experience @ Towbin Kia has given me a new outlook on car shopping. We visited three different car dealerships where we were mostly jerked around. And we spent hours researching cars online. We decided to give Towbin Kia a try even though we live 30 miles away. The experience made up for the long drive. We bought a Seltos @ Towbin Kia and our sales rep, Joseph M, went to his boss and got the price we wanted and helped us through the buying process. Joseph M was awesome! We put a down payment on the Seltos and planned to come bank to Towbin Kia two days later with the balance. Joseph called us that evening and put us in touch with Liz M, Towbin Kia's customer service digital specialist so we could connect to the Kia app. Two days later we picked up the car. Liz M. sat in the Seltos helped my daughter understand all the tech bells & whistles in her new car. Many thanks to Joseph M and Liz M @ Towbin Kia! read more

Towbin Kia - Going over the cool tech stuff in the new 2024 Kia Seltos - Car Dealers Near Me - Henderson, Nevada

I'm convinced these people don't really want to sell cars, either that or they're intimidated by people who come in here fully aware of all the shady fees they're going to try to sneak into your vehicle purchase. In all my experiences with car dealerships, this place has to be one of the absolute worst in communication and misrepresentation. Let's assume you've found a car you like. You let them run your credit. Your salesperson goes up to the magic desk with some guy who is too cool to deal with you, so your salesperson morphs into a messenger. They return with the itemized breakdown sheet showing various down payment options and payment plans. Whatever you do, do not accept this deal, this initial offering is in their favor. Start looking at the addons that are stuck onto this sheet: The $500 "GPS Tracking" fee that is stuck onto your new car, have them remove the fee, or walk. The ability to track your car, remote start, etc via this device requires a separate paid subscription - and you may not be told this. You're paying for a device that requires a yearly payment to use that you might not even want. The "Desert Package" they will throw on for 4k? It's a sham. Have them remove it or walk. Another $1,000 for "Polysteel". Google it. It's a total rip-off. Have them remove it or walk. "Red Alert", $700 addon. Again, Google it, it is a blinking rear tail light. Remove or walk. Watch out for them to sneak in the extended service contracts and GAP. That car that you thought was $25k is suddenly closer to $37k. If they don't negotiate, LEAVE and go to a different dealership. If you let them dictate the terms, you're going to get taken for a ride. *edit* Along with the public response from Alicia I did receive a private message as well which at least shows they're trying to improve. I have already purchased elsewhere but these addon shenanigans is not a big secret and not exclusive to this dealership. Do not succumb to the "what can we do to earn your business today?" line, if they ask this question, simply ask for 50% off otherwise you'll come back after you think it over. The longer it takes you to buy, the more time you have to do more research and make a SOUND decision, ** they don't want this **. At this point you haggle, get on the internet and search out each and every item they're sticking a price on that's increasing the vehicle price. Search every other Kia dealership's website not only in Vegas but in Arizona, Utah and California. Make them earn your business and be willing to go elsewhere if they won't. read more

I bought my son a Kia 4 months ago and the salesperson told me the car was "platinum certified". Today, the battery died and we had to have it towed to Towbin Kia to get a new battery...THEY CHARGED US!!! I left the lot feeling pretty safe about my purchase sense it was "platinum certified ". What a scam! Kia won't even replace a dead battery. I guess I needed the "double secret extra diamond certified warranty". Rest assured I won't be recommending Towbin Kia to anyone ever. read more

We bought a 2025 Carnival working with David! It was just an easy and quick process. They have been amazing checking in and making sure everything was perfect. They are quick to respond and everyone has been so nice and professional. We feel like the price and services are a great value. We love our 2025 Carnival! read more

Towbin Kia - 2025 Kia Carnival - Car Dealers Near Me - Henderson, Nevada

My Daughter and I went to look at cars on a Sunday at Towbin Kia she really liked the 2025 Kia K4.We pulled into the lot and was Greeted By Anthony who happened to be there on his day off. Anthony was very nice and gave us his card and left us alone to look at the cars with no pressure! My Daughter found one she liked so we came back in Monday morning. We were Greeted very nicely right away when we walked in and they got Anthony right away for us..To make a long story short..Anthony and EVERYBODY in the dealership from management to finance was VERY PROFESSIONAL AND VERY ACCOMMODATING to us !!!! We bought her dream car that morning. A BIG THANK YOU TO ANTHONY AND ALL THE REST OF THE TOWBIN CREW, YOU WERE GREAT... We will be back for the nex one :) THANKS AGAIN! JOSEPH K. read more

Didn't end up buying because it wasn't the right vehicle. But ask for Joey. Best sales rep I've worked with after seeing dozens of dealerships in 2 states as I searched. read more

Our sales guy Roberto Carbajal and Amy were not only extremely professional, but worked really hard to get us into the Kia Niro EV at the payment plan that we were comfortable with I would definitely recommend asking for him by name and using this dealership again. 5/5* read more

DO NOT go here. These guys are shady and upper management hides behind the walls. They can't even step up to deal with customers. I purchased my car in 2023. Brand new. The paint was chipping under the tail light. Fought for over a year to finally get them to cover it. They make promises to get you to make a deal. Once that is done you mean nothing to them. They kept my car for three days. Little do they know. I can see when my car is unlocked started or moved. Well they should know working at a dealership. The third day I called to check on my car. Soon as he said he will check on it and call me back my vehicle moved. 3 miles to the body shop. For 30 mins. Called me and said it was ready. Showed up to pick up my car and looked like someone used white out on my pearl paint. Of course promised it will be fixed. Mr T the main man. Can't even handle returning a phone call. Caught them straight in a lie by my app. I will spread the word to every social media. They are nothing but fraud and liars. My 40,000 dollar car was touched up with what looked like white out on a pearl car. Only to cause more damage to my pearl paint. Have called many times to speak to someone. They lie and say the GM is on Vacation. MR T whoever he is hides and can't be a manager and handle customer service. Looking into hiring an attorney next if my car isn't fixed the correct way. Time and stress and damage to my vehicle. Please make this a warning to all who want to buy a new car from Towbin. Don't do it. You have been warned. Run as far as you can from this dealership. Sidney Thomas has a strong game. But just as shady as everyone else. They just spit in your face.. Her response is a joke. Look at the picture. I'm suppose to trust them to repaint my car. Please!! read more

Towbin Kia - This was fixing my car. I'm suppose to trust them to paint my car. Please. - Car Dealers Near Me - Henderson, Nevada

I was in Vegas visiting. I live in Reno. I have spent 2 years trying to get my 2018 Kia Soul's transmission fixed. Dolan Kia said they couldn't do anything until a trouble light came on. What bull! My car continued to have transmission issues. After checking the 3Kia dealers here, I decided to give Towbin Kia a chance. I met Ed Rocawich, Master Elite Service Consultant and told him my issues. We set a next day appointment. Later that appointment day, Ed called. The transmission needed to be replaced. He told me that he already called the extended warranty company and that my bill would be, my $50 deductible. I picked up the car today and my bill was $50. Ed is a great service asset for Towbin. I am glad I met him. My car runs great! Thanks for your knowledge Ed! read more

As of April 9, 2025 I am pleased to announce that my treatment by the customer service department and upper management has been outstanding in the resolution, e.g. putting me in a new car that I am very please with. Certainly, it is vital that we consumers recognize a few things: (a) there are times when communications to management may become ambiguous as messages from a frustrated customer are conveyed up the line, (b) management may simply learn from a unique experience, and/or (c) intraoffice communications may result in capture of fodder for evaluation of facts and information not previously considered. I would like to believe that all of these metrics were in play in my particular case. Accordingly, out of consideration for the way I have been treated at this juncture, as well as my anticipation that treatment from here for me (and likely to others) will continue to be outstanding, I am changing my rating to 5 stars. Additional comment: the service department consists of persons who impressed me beyond my expectations -- especially during the months of my frustration when Ed and others were clearly working to resolve issues with Kia, the manufacturer. Final comment: After having dealt closely now with three different sales representative (two during an initial sale and one during the more recent sale) I suggest that those sales persons learn the value of recognizing and saying hello, albeit briefly, to prior customers. It is fascinating to be totally ignored by someone with whom you have spent a couple of hours only a day or so before. Nonetheless, these individuals knew their stuff and were polite and shared my excitement during the presentation and buying experience. Sorry to all readers for the missives (long messages). Don. read more

Today I purchased a 2016 Challenger R/T from Lily and Notiqua and I have to say, after decades of buying and selling about 80 cars in my life and probably a third of them from dealerships, this was by far, the best experience of them all. These ladies were on point and very communicative at every step of the way. To the owners of Towbin, whatever you are paying these ladies, it is not enough. They stepped up and stayed the course and as a frequent car buyer, that is rather refreshing. (Findlay and Autonation, are you taking notes here?) As for your finance guy trying to do the upsells? Someone should let him know that "No" means "NO". Asking four times, expecting a different result only frustrates the typical consumer. I get it, upselling is his job, but after the second "NO", a good salesman gets the message. Anyway, to end on a good note, thank you again, ladies. Your professionalism and ease to do business with was most appreciated by me. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

This weekend my mom and I had the pleasure of having Ed, Peter, and Kevin help us! They got the job done quickly and were very helpful!!! We made it back to California safely! (Service Department) I hope you guys get some AC out there soon lol. read more

Towbin Kia - How it started! The guys help us get home safe and quickly! - Car Dealers Near Me - Henderson, Nevada

DO NOT AND I REPEAT DO NOT BUY A CAR HERE!!! Especially not a used one!!!! THEIR WARRANTIES DO NOT COVER ANYTHING!!!! I have a 2020 Kia optima, bought as a certified used car from this dealership. I went in here pregnant with a baby, looking for a RELIABLE car, due to me having a Hyundai (surprise they have the same engines now) and it breaking down due to engine failure. They sold me a piece of shit. 6m into me owning it the battery completely goes. Has to be replaced. Now I'm having issues with my engine, and have been since 54000 miles. The car was bought with 23000 miles on it, and only has 73000 on it currently. My car STOPPED ON THE HIGHWAY!!!! With my kids in the car, died. Check engine light came on. No oil in my car. Mind you I got an oil change a couple months ago and still needed about 2000 miles for another one. That was in 2024... They tell me bring it in, I do they just said it needs an oil change, and that's the response I got every time I brang that car in for an engine issue. It just needs oil. 2025 they do an oil test it comes back my car is burning 2 QTs oil per 1000 miles. Way more than it's supposed to. They talked to me about what my options were basically they do an engine tear down, and determine what is causing this issue. Awesome but it's 4000 dollars just for that and if the insurance deems it not a manufactured error and a driver error than you pay for all repairs including the tear down... they gave me 3 options, 1. Buy a new engine 2. Buy a used engine, or 3 put oil in my car every time I get gas. That's their solution, all on me to pay. They told me from the start they think it's the piston rings and they aren't covered under warranty. How is such a major part not covered? Because it's the main issue they have and they want to get out of replacing them. A 5 year old cars piston rings are worn and the cylinder wall is scorched... every oil change, recall and maintenance issue was done as THIS DEALERSHIP. Except 2 brake changes and 1 oil change that they ended up doing an oil change 3 weeks later to test the levels of my oil. So now they claim I'm at fault and these are driver error issues. Now I'm the one who has to do all the running around, calling Kia, calling Kia customer service, calling the insurance people. They say they'll get back to you and someone will call you like a manager, they never do. I have an extended warranty as well don't bother getting that it doesn't cover shit anyway!!! And you will have to do all the running around, and also will have to rent your own car, and pay for it, while still paying for a car that is currently in the shop, and has been for 30 days now, so you don't get a repo on your name. Don't waste your time. The biggest regret of my life is walking into that dealership. read more

Mixed experience. As a young woman shopping for an SUV within a set budget, I felt welcomed and treated kindly by the staff, which I appreciated. However, when I showed interest in a 2022 Kia for its updated look, I was initially quoted around $39,000 -- way over my budget. After I declined, the price suddenly dropped by about $10,000, which felt a bit questionable in hindsight. While everyone was friendly and polite, the pricing tactics left me feeling uneasy. read more

I recently purchased a 2024 Telluride SX-Prestige X Pro. On my first visit I test drove the SX X Pro with the Prestige package. It was equipped with the digital rear view camera mirror and upgraded head liner. I didn't purchase on the initial visit. On my next visit I drove the SX X Pro without the Prestige option. After the test drive I asked about the one with the mirror and headliner upgrades and they told me that was the Prestige. The Prestige is the one I wanted and they brought it up front to see. I asked about all of the option differences between the two models. Salesman told me it was the mirror and headliner. I asked if there were any other differences, and was told there were not. We had the sticker from the SX X Pro in hand. I wasn't shown the sticker to the Prestige model, and continued with purchase. A big difference in the two models I drove is wheel and tire size. The initial sticker I looked at says 20" rims. The model I purchased has 18" rims. I was led to believe by the uninformed salesman that they both had 20" rims. I failed to check before purchase. While at Discount Tire to purchase a wider tire, they pointed out the 18" rims and I was surprised. I called the salesman and he went to work to see why my vehicle had 18" rims. Told him I wanted 20" rims. He called me back and said my model was supposed to have 20" rims. I asked if I were purchase a set if the dealer would reimburse and they take back the 18" rims. He called me back and said that he had cleared that and told me to move ahead with the purchase. I would have not made the purchase without the dealership giving me the go ahead. After the purchase, I was then informed that the standard model came with 20" rims but they added to/in place of, standard 18" rims. I kept all the correspondence telling me to how to handle the discrepancy. After telling me that they would make it right, they then told me they wouldn't. The salesman just wanted the sale. I know I should have paid closer attention to every detail and compared both stickers. That's on me. Trying to double check with the salesman, and him telling me to move ahead with the new rims/tires I believe is on the dealership. The dealership continued to say they would work something out. They won't. They screen calls and don't return calls. The typical dishonest and scamming stereotype attached to car salesman and dealerships applies when dealing with Towbin Kia. I WOULD NOT recommend buying a vehicle from this dishonest car dealership. Towbin Kia personifies the dishonest car dealer stereotype. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

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