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    AutoNation Buick GMC Henderson

    2.5 (249 reviews)
    Open 9:00 am - 8:00 pm

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    Battery that was in the car that says 40 month replacement warranty

    Terrible service. They sold me a battery with a clearly marked 40-month warranty, but when it failed, they refused to honor it and claimed it was only 20 months. Mind you I bought this battery in middle of 2023. They don't date the batteries when they install them, which makes it easier for them to dodge responsibility. Unprofessional, dishonest, and not customer-focused. Avoid this place -- don't bring your vehicle here and definitely don't buy from them.

    Air filter that was never changed
    Tanya B.

    So I take my son's car to the Buick lot because that's what was given to him as part of his warranty for his vehicle that he bought over at AutoNation and every time we schedule a oil change we always have to to make sure they have the filters for his car because he has a Hyundai not a Buick Needless to say we take the car in and also make sure at the end of the service that we ask if the air filters in the cabin and in the car have been changed and every time we were told, yes they were never changed. We just had a oil change done not even a month ago and this is what our air filters look like in both the engine and inside of the cabin, I don't know why dealerships try to get this extra money from you to get a warranty or the extended warranty on your vehicle and they send you to a place that they don't even have your car at because again we have to go to Buick not to Hyundai long story short, we found out that the filters had not been changed due to a recall on the Hyundai so we had to take it to the Hyundai dealership and upon the video that they sent and what they showed us as far as what our filters look like those filters have never been changed

    Update - I was able to speak to the GM . He had been made aware of my situation, he asked for my rundown of events and, without prompting from me, told me he would cover all my travel expenses related to my breakdown ( I was route to LA for work ). I respect him for jumping on that issue and doing the right thing by me. It goes without saying that they will also do whatever maintenance and repairs necessary on my car.

    Joseline D.

    The review on the bottom is from the last time we had service and even then they gave us a hard time. Now I have an update on how this is by far THE WORST SERVICE CENTER I have been too. And I am refusing to ever buy from here again because their service center is terrible. We brought the car in a week prior to June 7th and they had told us a bolt was missing and someone had taken it off. Hoping calls are recorded since they lied and said it was a welded piece to the subframe. Then when we got there they lied and said it "fell off" and tried to put blame on us getting an oil change from up the street. I felt something was off so I called the dealership for invoices. They said they would email them but never did. A week went by and I asked again. I called many times but there was no answer and no one willing to give us the invoice. Finally last week we went there and got the invoice printed out. Waited for a manager at another shop to review the invoices since we don't know much about cars. At this point we also brought the car in for them to look over the work that they had done. Now that we have documented proof and photos of the vehicle missing the bolts from them replacing our front sway bars and the links they are still refusing to fix the vehicle. Not only that I HAVE OUR BABY that I was driving in this vehicle that could and could've broken down while driving at any moment due to their lack of professionalism and work. I have filed a complaint with corporate and have put a claim in and will definitely will be seeing about a lawyer for endangering not just my life BUT MY CHILDS LIFE for over a year. Their negligence shows me how little they care for the work they do. Hoping anyone thinking of buying or bringing their vehicle here thinks twice. Sales department at Auto Nation up the street was great but service has always sucked. Juanita was the only one to answer calls and help us out when needed. And when I spoke to the General Manager he seemed great at first but looks like he can't put his personal feelings to the side to make sure business is done properly. Please check out these photos of the vehicle, invoice and diagram of what was damaged due to the bolt never being put back in. Please be careful where you bring your car and who you rely on as when driving 65 miles an hour anything can happen if your vehicle is not safe to drive. It's been almost 40,000 miles.. I'm glad we are still safe but we have no other car and have to wait for them to fix the vehicle now since no one else wants to touch this. Not happy with the inconsistency of prices they give you. I went in for an oil change and was told it would 89.99. When I got their another representative said 99.99. By the time the service was done the next person told up 129.99. I had explained that we would've never came to this place for an oil change if we were told that price from the beginning. Fair to say I was not happy about this. My sales rep was amazing but the the service department needs work.

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    David in the service department was and is awesome.

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    My Carlady

    My Carlady

    (87 reviews)

    I just bought my third and fourth cars with My Carlady, which says it all. I wish My Carlady could…read morehave been there for every car that I ever purchased. Sarah Lee would have stopped me from buying that decrepit Volkswagen Scirocco. Foremost, why wouldn't you want to have a savvy and tireless broker finding the best deals for you in the contiguous United States? For the average person, an automobile is the second most expensive purchase you will ever make, the third most expensive for airplane owners and Russian bride husbands. Truly I cannot say enough about Sarah Lee and Jennifer. They saved me THOUSANDS of dollars from the amazing price I received on my trade-in to the huge discounts on the sticker prices for both cars, not to mention their tax knowledge and savings in having purchased a car (one of the two I bought) that would ultimately end up in Texas. Worried about navigating the car paperwork bureaucracy nightmare? Fret not. Jennifer has your back and will keep you out of the DMV gulag. Sarah Lee apparently knows everyone in the auto business, including the best car shipping companies, and will do what it takes to get you into the right vehicle and delivered to your doorstep. Financing? They'll get you squared away and show you your options. My Carlady will even offer advice if torn between models. She actually laughed when I told her that KIA and Hyundai were on my short list along with Toyota. And who knew that the Jeep Compass has a lower approval rating than Typhoid Fever? If you're going to climb Everest, you need a wise sherpa. And if you want the very best car at the absolute lowest price without getting conned and fleeced by a dealership sales agent, then give My Carlady a call. In fact, you would be foolish not to.

    I had just purcased a new vehicle from out of state on the internt and was completely terrified and…read morehow to proceed. A friend of mind had recommended their after service after I had purchased a this vehicle and was dreaded dealing with the DMV. After a quick call they explained to me the documents I needed. I dropped off my paper work on a monday and had my registration, title transfer and tags on Wednesday. It literally took less time than grabbing a couple of Starbucks.. On top of that the service was outstanding. There was a small problem with my paper work and Jennifer actually called me while they were processing the tags and we corrected it with a quick email. Where if I had done it myself it would have meant at least one or two more trips to the DMV not to mention god knows how many headache filled hours. I consider myself a relative frugal person by nature but Ill Im happy to pay for value. Honestly for the amount of time, anxiety and frustration these guys saved me I think its worth twice the amount I payed.

    EchoPark Automotive - Las Vegas - My new car

    EchoPark Automotive - Las Vegas

    (103 reviews)

    I was told I couldn't test drive the car on the freeway because of insurance purposes. When I told…read moremy salesman I was walking away he told me that if I bought it and it had problems I had 7 days and 250 miles to return it as wsll as a 30 day 1,000mile repair warranty. I told him why would I buy the car if it had problems. I told him not being able to test drive 9n thr freeway was a red flag for me. I did walk away.

    The price they advertise for a vehicle is half of what they are actually charging. My god, the fees…read moreare absolutely ridiculous, it's like they forget you're the customer. Doc fees are ridiculous and I have never paid doc fees in my last 3 purchases since I bought my first vehicle. But here, they refuse to remove them. They want to charge you an enormous amount for "options" that they previously added. They want to charge you for an interior/exterior coating that you can get later for a quarter of the price they ask for. The salesman was very friendly but the manager acted like he was doing us a favor by offering all the upgrades. Now mind you, we were only buying a used car for $5499 as advertised but the price at the dealership was $13k+. EXPLAIN THAT. We ended up NOT being fleeced and just a little more effort, ended up buying elsewhere where they were all about customer service and actually trying to sell you a car. After our visit, they did text me to remind me that if I had any questions to let them know because they were there to help. I have never seen so many fees added to a vehicle. I can only imagine if I was there to buy a new vehicle. I guess it is true that they don't want you to own your vehicle anymore. They want to sink you in debt. My advice, shop for a car when you're not in a hurry and visit as many dealers that you can. Acquire a written quote at each location and ask for any unnecessary fees or up charges you didn't request to be removed. Someone will appreciate the consumer and actually fairly sell you one.

    Findlay Volkswagen

    Findlay Volkswagen

    (339 reviews)

    I walked into this dealer on a whim. My lease was ending in 6 months and VW wasn't even on my…read moreradar. I was thinking about Jeep, Genesis (signing a new lease) or maybe going back to Lexus. I walked into without an appointment and was greeted while all the salesman were working and a few minutes later Sergio introduced himself. We talked about what I want and what my situation was. I hate dealerships but this one was different. I've owned about 20 car's throughout my years. I've walked out of countless dealers because of games, pushiness, almost harassment. Not here. Without making this review too long, Jodi the manager came over, sat down and gave me real, honest numbers without all the nonsense most dealers do. Her presence is strong and she knows the business. It was late and they were closing so I left and came back 2 days later (my next day off) and she remembered the exact deal and once again, sat down, talked to me and gave me a bare bottom price that ended up being better than I expected. 20 minutes later I signed paperwork, got my new VW and I couldn't be happier. Sergio and Jodi worked flawlessly together, both smiled, had amazing attitudes and because of them, I drive a 2026 Tiguan.

    Update 04/26/2026: After my initial review, the dealership reached out and asked me to bring the…read morecar in for inspection. They acknowledged that the missing rear wheel liner was an oversight on their end and took care of installing a new one at no cost. I also want to mention that the salesperson apologized, and I don't believe this was his fault--it seems more like a gap in the CPO inspection process rather than anything intentional. While the original issue was frustrating, I do appreciate that the dealership owned the mistake and resolved it without any hassle. That definitely made a difference, and I feel satisfied with how they handled the situation overall. Boosting it to 3-star.

    CarMax

    CarMax

    (539 reviews)

    This is my first used car purchase and my first experience with CarMax, and it went well. I…read moreresearched vehicles online and put in all the specifications that I was in search of, and found a 2025 Nissan Sentra in Palmdale, CA, shipped it for $99 and waited for it to arrive. The online shopping experience was straightforward, and the communication and text updates were smooth and non-burdensome. I did the financing online to get an idea of where we would be and also sought out financing through America First Credit Union to make sure I had the best interest rate (in the economy, you have to save where you can). We test-drove the car with Bryan M., and he was great to work with. The CarMax experience is definitely different because there aren't any deals or haggled pricing, so you will want to do your research and know what the car you are interested in costs as a new vehicle and as a used vehicle at a dealership, so you can cross-reference prices. We test drove another vehicle just to make sure we were confident in our choice. Bryan ran a finance credit check for us, and after comparing the rates, we ended up using America First Credit Union. After researching and comparing the extended warranty protection packages, the CarMax service protection plan is really comprehensive and covers a lot so it was a tough decision. It is very well reviewed. We did end up going with the plan AFCU offered because it was comparable and extended to 120K miles. We brought our check in the next day, and we were in and out within an hour of our scheduled appointment. Bryan didn't pressure us to buy anything additional, and I appreciated his customer service and professionalism. When we ran into a snag with the computer system, the management stepped in and problem-solved right away, and it didn't hold us up in any way. The car was washed and ready to go! Small hiccup with vehicle and it needs a maintenance within 24 hours but I am not worried because they were prompt in response and even though it was Bryan's day off he responded with directions. Still overall a positive review and hopeful experience.

    Bought a used Nissian last Saturday. The radio face doesn't work, the bakes are sticky and…read more"grinding". Making me believe they only replaced the brake pads. Never bothering to check if the rotors needed attention. I realize I'm a woman therefore I clearly know nothing about a vehicle. I'm also the daughter of a mechanic. I had to know how to change my oil, breaks, a tire, etc all before I was even allowed as a teenager to get my license. Now my driver's side read axel/shock is leaking hydraulic fluid. I'm sorry? WHAT?!?!? Who passed this vehical during its inspection? What happened to their 125 point inspection? I'm convinced that means - "We eyeballed it, it looked fine." Before even leaving the dealership, I mentioned more than once about the radio. I realize in the grand scheme of things a radio face working and showing the stations, the clock, the Bluetooth etc is pretty irrelevant. However when you spend that kind of money on a used vehicle that is supposedly been checked over? You expect basic things to work. Haven't even had the car 6 days. I haven't even driven it 400 miles Now I have to get it to their service dept that is only opened Mon - Fri. No idea if a loaner/rental will be provided. "Possibly" is what I was told this afternoon. You know the stereotypical thoughts about used car dealerships? Can't imagine why people feel the way that they do. I haven't had a reliable vehicle in over 20 years. I've been buying beaters from private parties because that's all I could afford. Finally foud myself in a much better situation. Saved up for the down payment, and this is how it plays out. Beyond disappointed. Completely disgusted. I completely feel like they lie about everything to sell the vehicles. Which as a used car dealership I should have known better. I wouldn't purchase a vehicle from them again if it was the last dealership in Las Vegas. This has been a horrible experience. Yes, they offer a 10 day money back guarantee regardless of the reason. When you're on a very tight budget and have no other vehicle; it's kind of hard to to return it and start over. Not to mention the fact that I used my old vehicle as a trade-in. So yes, I would get the trade-in value and my down payment back. However that leaves me with absolutely no vehicle. You know what I was told when I explained that to the person who answered the phone today? "Well, we do offer one way Lyft rides. Oh goody! So you can drop me off at my house and I'll just be stranded there. Since you will have both vehicles now. My trade in and the POS you sold me. I have the same 30 day repair warranty as any other customer. Why on Earth would anyone going to buy a vehicle that was "inspected" think that they would have to have repairs made in the first 30 days? Yes, stuff happens. That being said? A 125 point inspection should have caught these things. Thinking I'll just get a horse and buggy from this point on. Instead of gas? I'll buy feed.

    Asian Imports Auto - WE SERVICE ALL MAKES and MODELS...
FOREIGN and DOMESTIC!

    Asian Imports Auto

    (154 reviews)

    great guys they get the job done right. always a pleasure to do business with them. they will send…read morepics and let me know whats wrong with my car and inspect it good to let me know the if there is any problems with it.

    To revisit the issue I previously had... I took my car to a different mechanic to do some other…read morework regarding oil leaks. He took pictures of some problems. He said the work I had done at Asian Imports was not properly done. There were gaskets that were supposed to be replaced that I had paid for that were not replaced, grommets that were loose, and lugs that weren't tightened. He said to take it back to Asian Imports because the work they had (or hadn't) done would still be under warranty. I took my car back to Asian imports and showed them the pictures. He eventually found the paperwork and told me the person who had done the work had gotten multiple complaints and was no longer working there. He said I needed to make an appointment. They got me an appointment for 2 days later. I took my vehicle in first thing in the morning and I was told this would take a few hours. At about 3:00, I called them and asked if my vehicle was ready yet. They said it was almost done and they'd call me when it was. About 30 minutes later they called and told me my car was ready. I told them I wouldn't be able to get there until about 30 minutes after they close. They told me they could leave the keys somewhere hidden until I got there. I got there at 6 only to see my car parked behind a locked gate. I ended up being 3 hours late to work the next day. When I got to work I called my mechanic on FaceTime so he could double check the work. Fortunately, this time, they did everything they were supposed to do.

    AutoNation Buick GMC Henderson - car_dealers - Updated May 2026

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