During the walk around Melvin kept telling how great the car is with all the goodies that the dealer had put on the car and one of them had my interest which is the Polysteel Exterior & Interior potection (INSTALLED) for 1197 dollars. He told me that this protection is really nice because it helps to protect the paint from bird drop , tree sap, etc and since i have a 8 months old baby it will help to protect the interior as well so i was sold on that. I ended up walking inside to negotiate on some number. He walked in came back 5 mins later to congrats me that he got me a deal and had me signed on the paper then walked me into the finance office to finish up all the paper work. Everything seemed so right and perfect up until 3 weeks later we had a really heavy rain, i had the tree leafs which fall and left their marks on all over my car. I took the car to Findlay Acura the next day for a free car wash. After the wash, all the tree leaf marks were still on my car so i went back to Todd from the service to see if he can do anything about that because i have the polysteel protection for 3 years warranty. Todd told me no problem he will take care of it then 45 mins later Todd called me back and told me that he could not fix my car and i have to pay 289 dollars out of my pocket if i want the dealer to do it, i asked him why and he told me he doesn't know and transferred me to lady from finance department and she who told me that i don't have the polysteel protection because i did not approve it, and i was like what are you talking about lady. She then told me to call the salesman and talk to him cause she doesn't know whats going on. I called Melvin, he acted like he didn't know what happened and told me to come to the dealer tomorrow when the finance manager is there. I told him I want to solve the problem today I don't have time to go back and forth so when I came back to pick my car up I asked to speak to the manager, he told me the manager was busy and let me sat there for 1 hour before Mr DJ Burman came out to greet me. DJ told me that he went over my paperwork and didn't see I have the polysteel protection on. I was like what are you talking about? I brought out my car window sticker and the polysteel Ext & Int protection for 3 years was printed on it. DJ respond was like "yeah but in order for them to bring the price down to what you wanted , they probably just TOOK IT OFF. I was like WTF, what the heck you're talking about, it had already installed on my car, how did they take it off. He then went on and explained to me that the dealer installed the polysteel on the car in hoping that the customer will pay for it, if not then it's a dealer's lost and they're not gonna stand by or back it up just like what's happening to my car now. WOW!Shocking information, Freaking BS totally BS. It's freaking ridiculous , I told DJ that there are couple things I want to clear up here. First of all I own a nail salon, I don't just put stuffs on customers nails and expect them to pay when they check out, if they don't pay then its gonna be my lost , and when we come upon on a agreement about the price, doesn't matter how much discount I give to my customers as long as it's still in the warranty time anything happens the nails accidentally I will fix it for my customers For FREE NO QUESTION ASK. That's how I do my business. I don't just tell my customers that because I gave them discount then I'm not gonna stand by my work and back it up. Maybe my business is a very small one and we have a lot of competition, compare to Findlay Acura is a multi million business and doesn't have much competition LMAO. Second of all, when I came to Findlay Acura I came for a 51K certified pre owned 2021 TLX Type S, and when I called Melvin told me to come in because the car is still available and when I got there the car was sold and he ended up up talking me into buying a brand new car with all the goodies that comes with it and when we were negotiating for the price to when the deal were finalized in order for the dealer to make profit , I DID NOT pour out a gun or anything to force them to sell me their car, if they weren't happy with my offer just be straight and say no to my face and I'll walk, no hard feelings whatsoever, don't just FREAKING SAYING YES TO ME AND THEN TAKE THIS OR THAT OFF BEHIND MY BACK WITHOUT TELLING ME. They didn't even respect me enough to let me have an option to take what off, maybe if they have asked I could have told them that you guys can take all the 4 wheels off or maybe the engine off, all they need to do is ask I'm a very reasonable person. However they did not do that they choose to be sneaky and despicable instead. Bravo to Findlay Acura you guys did a fantastic job, you choose to take the polysteel protection off without telling your customers. We bought 4 cars from this dealership, i made my mistake for coming here and paid for it, plz don't let it happen to you, take your business somewhere else. read more