Charles and Andrew are amazing with customer service. They made me feel welcomed here and got us into a car we wanted.

I was looking at some cars online and a certain Acura caught my eye. I clicked on the post. It must been on Cardinal Way's ad or post because I received an email and a text from Eduardo Cortez of Cardinal Way Acura inviting me to come to the dealership or if i have questions to reach out - you know, the typical polite messages you get from businesses. I actually thought to myself what the heck, why not? So i agreed on a date to stop by. From beginning to end i was very impressed with both Eduardo Cortez (salesman) and Chad Bolinol (Sales Manager). When i agreed to come in I was immediately offered a ride with UBER and they also asked me for my order for a Starbucks drink that they will have ready when i arrive. Wow. Just wow. Not pushy. Not irritating. Just POLITE. I've had some bad experiences with car salesman and these 2 have totally redeemed them all lol. I was shown a few Acura's (btw, cant stop thinking about those cars) and also test drove a few. Throughout this whole process i was very comfortable, not once did i feel like i wanted to run out the door - let me tell you, its happed A LOT. Lol. I did not walk out with my dream car, I WILL SOON tho! However, what i do know is I will definitely be returning to Cardinal Way Acura when i am ready!!! I'm getting that car! Lol Btw.... Chad Bolinol (sales manager) is from Mililani, Hawaii. Bonus points! I love working with and giving my people business! read more

I purchased my Acura in 2021 from Cardinaleway Las Vegas and have been a loyal customer of the service department ever since, consistently bringing my vehicle in for routine maintenance and oil changes. Unfortunately, over the years, I have noticed a significant decline in the quality of service, which is extremely disappointing for a brand like Acura that positions itself as a luxury automaker. I have also noticed what appears to be a high turnover rate among the service advisors, raising concerns about the work environment and overall team morale. However, my most recent experience was by far the worst. In my opinion, Brad Garrett's management and leadership have contributed to an environment where customer service and relationship-building seem to have taken a back seat. Based on my experiences, the service team appears overwhelmed and lacks the motivation to provide the level of care and attention that loyal customers should expect. Rather than making customers feel valued and building long-term relationships, the service experience has increasingly felt transactional, with too much emphasis on ripping customer's off rather than prioritizing the customer's best interests. This is not the kind of experience I would expect from a luxury brand. It is disappointing to see the service department decline to this extent, especially after years of loyalty. Acura needs to take a serious look at its service department's management, employee morale, and customer service standards. Loyal customers deserve transparency, respect, and quality service--not an experience that leaves them questioning whether their trust and business are genuinely valued. read more

I rarely leave negative reviews, but my experience with Cardinale Acura was so disappointing that I feel other customers should know what happened. I brought my 2024 Acura to the dealership because my vehicle had developed a squeaking noise when I turned the steering wheel. The dealership lubricated the control arms, and I noticed an oil smell immediately after leaving. At the time, I assumed the smell was related to the work that had just been performed. Later, I discovered that my oil filler cap was missing. When I returned to the dealership to address my concern, I expected professionalism and a willingness to investigate. Instead, I was met with one of the worst customer service experiences I've ever had. The service manager, Brad Garrett, was rude from the moment he approached me. He never introduced himself, interrupted me repeatedly, spoke to me in a loud and demeaning tone, and pointed his hands in my face while we were talking. Rather than listening to my concerns, he immediately became defensive and repeatedly insisted he was "not taking the blame." What made the situation even more frustrating was that he told me there was no record that I had even been at the dealership. Later, my service advisor confirmed that I had been there, and afterward I received an email from Mr. Garrett referencing a shop foreman who supposedly remembered working on my vehicle. Those statements did not make sense together and only added to my frustration. After I left, I received an invoice by email that stated I had come in for an oil leak and that the dealership had discovered the missing oil filler cap. That was not accurate. I did not report an oil leak, and I was the one who discovered the missing oil filler cap before returning to the dealership. I was also told my vehicle was ready and given my keys before any invoice was provided. Receiving documentation afterward that I believed did not accurately reflect what occurred was extremely concerning. The most disappointing part of this experience wasn't just the vehicle issue, it was how I was treated. I felt dismissed, accused, and spoken to in a way no customer should experience. Regardless of whether there is a disagreement about a repair, there is never a reason to treat a customer with disrespect. The experience was so negative that about a month later I traded in my Acura and purchased a different vehicle. I no longer wanted to return to this dealership for service or continue doing business there. When friends or family ask me about my experience with Acura or where they should have their vehicle serviced, I share what happened to me and recommend they consider other options. I hope Cardinale Acura takes customer service seriously and ensures that future customers are treated with the professionalism, respect, and courtesy that every customer deserves. read more

CardinaleWay Acura - Car Dealers Near Me - Las Vegas, Nevada

Sales Associate Gilbert Bayna and manager Tre. That's it, ask for them when you come to Acura in CardinaleWay !!! I've bought a car before, and I can tell you with absolute confidence that I've never felt more comfortable in a dealership than here. Gilbert came in fully equipped to help me and my sister out, not only was he actually helping, he was genuine. Told us things exactly how they were gonna be and as a person in retail myself I could tell he was being honest. When I say he and manager Tre fought tooth and nail to ensure us as customers were happy was incredible! Even gave us pizza because we were hungry. I just walked out with my dream car and a crazy good deal that could only come from people who genuinely wanted to help, especially because we were quite picky but even so they had sooo much patience! 10/10 recommended and come get yourself an Acura ADX !! read more

CardinaleWay Acura - the inside! - Car Dealers Near Me - Las Vegas, Nevada

What a wonderful dealership. I took my RDX in for a B1 service, and Aylin was my advisor. She was incredibly kind and professional from the moment we spoke on the phone until we met in person. Aylin is knowledgeable and moves efficiently; my car was serviced, washed, and cleaned within an hour! I was given a list of helpful recommendations and even received a reminder of them in the mail later. While I was waiting, she seamlessly connected me with the finance department so I could look into moving my extended warranty from CarMax to Acura. Within that hour, I also met a salesman named Charlie and the finance manager (whose name escapes me at the moment, but he was fantastic). Charlie was so kind--we went over the numbers on a new RDX and MDX, and it made me realize I purchased my current car at the wrong dealership! They were also incredibly sweet to my grandson, who has a speech delay. Charlie even taught him the word "bumblebee," and he hasn't forgotten it yet! (I've enclosed pictures below). I truly love this dealership. They are kind and genuine. Even though my current financial situation means I can't trade in my car just yet, they treated me with the utmost respect. Usually, when a deal can't happen right away, the energy changes--but here, I was still treated as if I were purchasing the most expensive car on the lot. That kind of genuine courtesy can't be taught; it comes from the heart. I now have a solid game plan and will absolutely be back in six months for my MDX, and eventually an RDX for my granddaughter. I wouldn't buy a vehicle anywhere else. Thank you to the whole team for being so kind and courteous to me, especially during my time of grief. It meant the world. read more

CardinaleWay Acura - Charles, the salesman my grandson. - Car Dealers Near Me - Las Vegas, Nevada

Recently purchased a used car and traded in my old Acura TLX. Charley was our salesman. I'm happy with the car. When I purchased the car, I was told to bring it back on a certain date to get the scratches touched up and the car detailed engine included. Brought the car in and all they did was touched up the scratches put different tires on but didn't clean the inside and the engine of the car . The car was still dirty from the previous owner with little stuff left behind and was never cleaned and the engine is real dirty. I can't even tell if the valve cover gasket is leaking because it's so caked on there with dirt and oil. I see there was a fee of $999 for cleaning fee and getting the car ready and paperwork. they're competitors charge $499 for paperwork. The service advisors here Mitch and Freddy are great and the parts department are always nice and helpful . I just don't like that. Everything wasn't taken care of on a certified car. this is the fourth car we purchased here. The drive might be a little bit longer for me, but I think next time I might check out their competitors in Henderson. read more

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I purchased a used MDX from Cardinale Way Acura this summer and had the best experience! We had found the listing on CarFax and called the dealership because the used vehicle sounded really solid and like just what I'd been looking for for months. The hitch - I live in California. Charles, the great salesman, told me about the car and followed up with videos so that I could see and hear start up and get a good look around the car. Charles and I texted and called back and forth to answer all of my questions. I took a leap of faith... and made a deposit. We flew to Las Vegas a couple of days later, hoping all would work out. The 2018 MDX was as beautiful and mechanically sound as advertised, and I drove home to LA in my lovely new (to me) ride! Everyone thinks it is brand new. I could not disagree more strongly with a negative review in here - Charles was FANTASTIC, and went above and beyond in every way, before, during, and after the sale. He even picked us up from the airport! All the staff there were great. I have a lifelong general distrust of car sales folks (sorry, all), but my spidey senses were at ease at Cardinale Way Acura with Charles and the others. Two months later, I'm just as happy with my purchase. I bought a great car at a really good price and am very happy with the whole experience. Thank you, Charles, and CardinaleWay! read more

I went in for an electrical issue. They said it would be $219 just to look at it. While I was waiting they had various misson statements on the wall. They really did back them up. It was a minor thing that they just disconnected and they didn't even charge me. I love a place that talks the talks and then walks the walk. read more

They are so prejudice and have no care in the world they are all about money they sold my daughter a 2025 lemon 5 months ago and she's been back to their dealership over 10 times because the ac went out and strong smell of gasoline coming through the vents inside the car I wouldn't recommend any one of color to go there me and my daughter now have to take this matter in our own hands so she can get the proper service she deserves they refused to fix either issue read more

Very dishonest place.!!! Inspect your parts before you leave. After over a month of back and forth, disrespect from the service manager and many calls to corporate... I finally have what I should've had and I'll gladly drive 35 minutes to Finlay from now on. read more

Please be aware of this sales person Charles Clarke. Complete crook! He will caress you and tell you everything you want to hear until the loan goes through. After that any issues? He treats you like a door Matt. So unprofessional and a liar. Avoid him like a plague read more

Absolutely everything I am going to rate each person because they each brought so much to the experience I am still amazed. I had been here a week ago and sold my car and I had had a difficult day and they saved me and the day in ways that literally brought tears of thanks to these old eyes. This is a place that truly cares about people and their clients. The Assistant Manager Andrew made me feel so cared for it renewed my hope for better days. This dealership isn't like the rest of the big house ones. They work hard to make you feel valued and it is not what you find anywhere in this town anymore. I am so sure I will be back with anyone who needs a car they need to start here always from now on!!! read more

Advertised Price is a Lie -- Insulted by Staff for a Cash Offer Rating: 1/5 Stars I am a cash buyer from Phoenix, AZ, who was specifically targeting a 2019 Acura RDX (Stock #AS617B) for my daughter, a new nursing school graduate. After 11 days of being ghosted by a salesman named Evan, I finally reached a salesperson named Kendra Garcia. When I requested a transparent Out-The-Door (OTD) breakdown for the vehicle--which is listed on their website for $18,497--Kendra told me to "come to my senses" regarding my $22,000 cash budget. Think about that math: I offered $3,500 ABOVE the advertised price in cash, and was told I was being unrealistic. I escalated this to the Sales Manager, Tre Haliburton, who confirmed that they would not "accommodate" a $22,000 cash deal because of their hidden "dealer installed items" and "reconditioning" fees. This is a classic bait-and-switch operation. They lure you in with a low price online, then insult you when you refuse to pay thousands in junk fees. If you value transparency, integrity, or your time, stay far away from CardinaleWay Acura. They don't want your business; they want to hide their true prices behind unprofessional insults. read more

CardinaleWay Acura - Car Dealers Near Me - Las Vegas, Nevada

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Ryan was very friendly and helped us through the entire process of buying our new Integra. From the moment we arrived, he made us feel welcomed and comfortable! He even had Starbucks waiting for us when we got there. He was knowledgeable, patient, and answered all of our questions without ever making us feel pressured. The whole experience was smooth, enjoyable, and stress free. Kendra in financing was also very sweet and made the paperwork process easy and comfortable. Everyone we worked with was professional, kind, and truly provided excellent customer service. We absolutely love our new Integra and would highly recommend this dealership to anyone looking for a great car buying experience. read more

Avoid this dealership at all costs. Vlad should not be working with the public. I came in ready to buy a car and was told the vehicle was "for a special type of buyer." The comment was demeaning and insulting and made me feel judged and unwelcome. I had already test-driven the exact same model at another dealership earlier that day, so this had nothing to do with the car and everything to do with how customers are treated here. After leaving, I followed up and spoke with Trey, who said the issue would be addressed in their Monday meeting. Regardless, the experience left such a bad impression that I have no intention of returning. Take your business elsewhere--Findlay in Henderson allows test drives and treats customers with basic respect. read more

Customer Service and Service is absolutely horrible they act like they care but in the end won't help you AT ALL. I got sold a defected ADX. Apple car play cuts out and on, my speakers sound TERRIBLE full of static, sounds blown, I had a terrible gas smell in my car that sent me to the ER, gas smell still here, still experiencing heath issues and am seeing a cardiologist, then my AC cut out IN LAS VEGAS. Absolutely no help and getting me out of the car and I'm stuck taking to Acura Relations. They take no accountability or anything. If Acura Relations can't help. Lawsuit in coming because I will make sure this is taken care of. Was told that's t how the car is, mind you this is a 42 K car. And not even base I got the A-Spec package. They don't give a fuck about you after the sale, simple. Complete misrepresentation of the car read more

RYAN worked with me. He gathered all the needed paperwork and JUSTIN assisted with keeping the ambiance at a calm level. To seal the final close of the deal, ANDREW,the manager stepped in and made the trade in and the entire process worth it. read more

I had a terrible experience with CardinaleWay Acura. The customer service was completely disappointing -- they were not willing to listen to my needs or preferences at all. Instead, they acted like they knew better and tried to push what they wanted, not what I asked for. The entire interaction felt like they were playing me for a fool rather than treating me as a serious buyer. The sales approach was overly aggressive, dismissive, and honestly came off as arrogant and douchy. I was ready to make a deal, but they clearly preferred to lose a sale rather than work with someone who actually knows what they want. Definitely not the kind of experience you expect from a dealership that claims to value its customers. read more

Eduardo Cortez, he helpful and take care his customers. He made sure to give us a great deal and experience

Joshua Youngblood was my service adviser overall a very pleasant experience service here is much better than my dealer in North Carolina definitely recommend the service department and Josh Youngblood have been coming here since 2022 read more

After having a terrible experience at Findlay Acura, walking into CardinaleWay Acura was a complete breath of fresh air. From the moment we arrived, the team treated us with genuine respect, honesty, and professionalism. Kendra and Chad were absolutely incredible to work with ,they listened to what we needed, worked within our budget, and made the entire process smooth and stress-free. Where another dealership made us feel dismissed and talked down to, Kendra and Chad completely turned our day around. They took the time to explain everything clearly, showed patience with every question, and helped us get a deal we could actually afford without any pressure or hassle. We left feeling confident, valued, and happy with our purchase something every car buyer deserves. Thank you, CardinaleWay Acura, for restoring our trust in the car-buying experience. You've earned these five stars and our future business. read more

Best Dealership!!! transparent pricing, no-pressure sales, and exceptional service. Kudos to GM Tyler Parry , Sales Associate Eduardo Cortes, Finance Manager Clemente Ibarra and Sales Manager Chad Bolibol. You Rock!!! read more

Typical car dealership games where they try to sale you a bunch of overpriced add-ons. People wake up!! You can buy everything they sell if you really need it for lot less outside of the dealership including GAP insurance, vehicle warranties, etc. They will try to sell you things that were already included in the price the first time it was sold (ie tinted windows) or try to sell you their supposedly non-negotiable packages (ie, desert package) that's supposedly already installed. Wake up!! Stop being dumb and paying for the this crap and maybe buying a car won't be such a hassel for everyone else. Stop looking at your monthly payment because you will be wasting a lot of money you could spend elsewhere. I would highly recommend going to Carmax or Autonation where they have no haggle pricing. read more

I went to this dealership looking to trade in my truck I walked around for 15 minutes nobody came out to greet us there were 5 people sitting in a room that looked outside where I was walking and still nobody came out they were all too busy on their phones laughing having a good time to come out and help a customer I shouldn't have to go inside and try to find an employee so I left and bought somewhere else good job Acura this is exactly how not to do business read more

They are terrible. Service is OK. I bought a car from them two days after got a check engine light they fixed it or supposedly fixed it. My car constantly turns off I had to change a whole canister a couple of other things I would stay away from them far away from them. They won't help you with anything just a waste of time and waste of money is what they are. read more

Service team and the manager Brad are horrible !! I gave them 3 times to do minor things on a brand new car and they failed every time and acknowledged they failed every time! Save your time and money and make the drive to Finley Acura for a professional atmosphere and crew. Most recent experience was the manager and 5 of his techs and advisors coming into the parking lot to confront me on a $50 fix that they performed horribly as you can see in the pics. Instead of taking care of the problem Brad the manager would rather play the blame game and have his techs tell me they would have never paid for the service that they recommended and provide ? That is ridiculous for any company to allow and this dealership is far from luxury and the service team will prove that. Sales team might be good but I will never find out as I will make the trip to a proven shop and the new kids on the block trying to fake it until they make it ! read more

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Highest markups in the valley. Finance would not remove "desert protection package" even on used car that already had all items that are worth a fraction: tint, door cups, door edge film, etc. $1,795. Then recon fee on used cars: $1,995, when most reputable dealers include that in their list price, then $995 doc fee, which is double the average in the valley. Car also had oil leaks that a salesman noticed under the engine coming from front timing cover. Needless to say, I walked out, and you should too. read more

Linda in the parts department helped me out big time. She knows her job well & got me a hat I needed fast. I'm not sure about anything else at this dealership, but good staff in the parts department is a good indication of how the rest of the dealership runs. Some Acura parts departments blow you off when they find out you're not spending a ton of money. This one didn't. I want a dealership that takes care of customers after I've already made the big purchase of buying the vehicle. So I would trust this dealership. read more

Carlos is a great employee and good customer service and friendly highly recommended for your advisor five star review

Well, I thought I was having a good interaction with Cardinale Way Acura 7000 W Sahara Ave Las Vegas, NV 89117 sales person is Kendra but it didn't turn out like I wanted, to recap this, I  spoke to Kendra and looked at the Mercedes Benz S560 on Saturday 11-15, went to my bank got my car loan approved came back to test drive it on Monday, drive went well, Kendra introduced me to Christen one of the managers, we agreed that I would set up an independent vehicle inspection, I asked him if he had someone that would do that, Christen referred me to a few companies he knew of. I found and set up the person that would complete the inspection. I called Kendra to let her know. She said good and let's meet shortly after that to bring down payment of 10k and start the process of buying the car, we agreed that I will be there at 3pm. Kendra then called me back less than 10 minutes later telling me that the car was sold. This is very strange and disappointing. read more

CardinaleWay Acura - 2020 Mercedes S560 - Car Dealers Near Me - Las Vegas, Nevada

Mr CJ at Acura dealer he is really rude with the customer That doesn't have a good customer service at this location read more

Scammers. You cannot buy the car for the price they list. Do not buy from this dealership. They promote a low price on their cars, only to force you into thousands in extras when you wish to purchase. This is the latest in used car scammers. Avoid these people like the plague. read more

Not honest!!! Waste of time. Added almost $4000 to advertised price and when asked told basically to get you in the door. False advertising is NOT good business!!! read more

Every time I get my Acura serviced, they pound me with solicitations to sell my current Acura and buy a new one. Telemarketers, emails, texts, they are relentless. This happens 2-4 times per year, I say no each time but they never give up. If they don't stop harassing me I mat need to find a new place for service. read more

Mitch in service is just the finest you will find. After owning 64 cars of every make and kind, Mitch is by far the best. Thank you for being you. Acura is lucky to have you. read more

Freddy has always been great when getting my car serviced. He's quick to the point and always points me in the right direction. Other places try and gouge you for every little thing, he's upfront. Tells me what I need done and guides me on what to expect later down the road. Very honest. You can't find that now a days. I highly recommend him if your servicing your car weather it's an Acura or any other vehicle. Great service. I wouldn't take my car anywhere else. read more

Came in today to look at the RDX A spec - we lucked out by being helped by Marcus who made us fall in love with not ONE RDX but two! He was able to work with us in color and interior. We couldn't be happier! The red interior gives the RDX so much personality to match you! Great service ! If you come in ask for Marcus ! read more

CardinaleWay Acura - Front - Car Dealers Near Me - Las Vegas, Nevada

Freddy is very helpful in the servicing of my vehicle. I had certain concerns that I was worried about and Freddy put my mind at ease. I did wait for some time but when notified, my car was done quickly and efficiently. Thank you. read more

Wow, so after 25 days after I bought my car and I have not received my EDRS number. I called them and Rich told me the 1.90% Apr was incorrect and I needed to come back in and resign the contract with a higher APR. Since the banks they used couldn't finance it that low. This is such a disappoinment as I really liked dealing with the Sales person Aleksija. So instead of resigning I returned the 2018 MDX and decided this place is really too shady for me to ever return. So instead, I walked into my bank NFCU and got an auto loan for 1.79% and bought a 2020 MDX at another dealership - the next week. For anyone buying cars, if a dealer makes you come back in to resign the contract and said the APR you originally signed is too low and offer you a higher APR. At that time, you have ever right to rescind that loan and return the car. Dealership knows you were already approved when they ran your credit and this is pretty nasty for them to do that, hopefully this will help others when buying cars. read more

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