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CardinaleWay Acura

4.1 (573 reviews)
Open 8:00 am - 9:00 pm
Updated 1 month ago

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Services - CardinaleWay Acura

Check engine light

Engine oil light diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

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Auto maintenance

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Auto engine repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Advertised Price is a Lie -- Insulted by Staff for a Cash Offer Rating: 1/5 Stars I am a cash buyer from Phoenix, AZ, who was specifically targeting a 2019 Acura RDX (Stock #AS617B) for my daughter, a new nursing school graduate. After 11 days of being ghosted by a salesman named Evan, I finally reached a salesperson named Kendra Garcia. When I requested a transparent Out-The-Door (OTD) breakdown for the vehicle--which is listed on their website for $18,497--Kendra told me to "come to my senses" regarding my $22,000 cash budget. Think about that math: I offered $3,500 ABOVE the advertised price in cash, and was told I was being unrealistic. I escalated this to the Sales Manager, Tre Haliburton, who confirmed that they would not "accommodate" a $22,000 cash deal because of their hidden "dealer installed items" and "reconditioning" fees. This is a classic bait-and-switch operation. They lure you in with a low price online, then insult you when you refuse to pay thousands in junk fees. If you value transparency, integrity, or your time, stay far away from CardinaleWay Acura. They don't want your business; they want to hide their true prices behind unprofessional insults.

Rim after refurbishing

Service team and the manager Brad are horrible !! I gave them 3 times to do minor things on a brand new car and they failed every time and acknowledged they failed every time! Save your time and money and make the drive to Finley Acura for a professional atmosphere and crew. Most recent experience was the manager and 5 of his techs and advisors coming into the parking lot to confront me on a $50 fix that they performed horribly as you can see in the pics. Instead of taking care of the problem Brad the manager would rather play the blame game and have his techs tell me they would have never paid for the service that they recommended and provide ? That is ridiculous for any company to allow and this dealership is far from luxury and the service team will prove that. Sales team might be good but I will never find out as I will make the trip to a proven shop and the new kids on the block trying to fake it until they make it !

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3 years ago

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6 months ago

Carlos is a great employee and good customer service and friendly highly recommended for your advisor five star review

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5 years ago

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Review Highlights - CardinaleWay Acura

All I can say is if Mitch told me my car blew up and wasn't covered I still couldn't get mad with this guy.

Mentioned in 42 reviews

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CardinaleWay Acura - car_dealers - Updated May 2026

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