I love the service I got at Carmax especially because the sales agent Joseph Idowu is so patient,caring,understanding of my needs.. How can you go wrong with a good person like Joseph Idowu... read more

A $699 "document fee" is a shameless money-grab. In Nevada it may be legal, but it's a pure profit add-on, like parking and resort "fees" on the Strip. When pricing is already at the top of the retail range, separating out a nearly $700 "paperwork" fee that feels less like transparency and more like sheer greed. If it's part of doing business, build it into the advertised price! The payment process was surprisingly antiquated and I go back to Gaudin Ford on Boulder Highway in 1967. No credit cards. No seamless online transfer option. For a national retailer in 2026, it felt 1990's. I half-expected to be asked for a fax number. I also asked whether there was any customer loyalty recognition after five transactions in ten years. The answer: "Thank you." That's not loyalty appreciation. The sales person was great, but CarMax built its brand on simplicity, honest-dealing and transparency. This experience didn't reflect that standard. It will be hard to comeback to Carmax again. They are "penny-wise, pound foolish." read more

This was my first time purchasing a car online, and CarMax made the experience very easy and straightforward. The process was clear, fast, and completely stress-free. The paperwork was handled efficiently, and there was no pressure or back-and-forth like you often experience at other dealerships. There was a small issue with my first vehicle, but CarMax handled it professionally and made sure I ended up with the right car. The replacement process was smooth, and everything was taken care of without hassle. Casey assisted me from beginning to end and was outstanding. She was professional, attentive, and communicated clearly throughout the entire process. Because of her, everything went seamlessly. If you're visiting this location, I highly recommend asking for Casey. Overall, a great experience, and I would absolutely recommend CarMax to anyone looking to purchase a used car online at their own convenience. read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

Wow, I'm surprised to see so many negative reviews! Maybe we just lucked out, but I had a relatively good experience, minus the first part of the process. I think their computer system needs work, because I talked to no less than five people over two days who all wanted the same information I'd already given, over and over. By the time we were approved, I was so exhausted over the thing that I was just like, "Yeah, okay." Anyway, after that, my perspective changed once we dealt with the employees at the facility. They were really nice, and though we did have to wait for a while, it was quick and efficient once they got to us. That being said, the reason I'm rating the place high is because of the service department and the people who helped us there. I've unfortunately forgotten some of the names, especially two people who really stood out. Regardless, I had a good experience. read more

Great service! I made an appt for my car to get serviced and we were in and out within the same day! The communication was great and I didn't wait long. read more

Carmax on Sahara always takes care of me. Saul and Victoria get me in that day for any car service! They are great! Mel white bmw. read more

I took a used car with excellent condition to sell. CarFax estimate is 9k- 11k. Their offer was 5 k!!! Such a waste of time. Stay away from this place. read more

I took my car to get the service done and it was a great experience! The girl at the front desk was helpful and friendly. Juan was the mechanic that worked on my car and he was very helpful and answered all my questions. read more

Make it exceptionally easy to purchase the vehicle i wanted. Thank you Tony for all your help and making it a smooth transaction.

I rarely comment on quality of service, but I think this needed to be addressed. The car service is notorious for poor service quality, but this place takes the cake. We were looking to sell a car today. Thus, we drove separately. I arrived first, and was standing outside under a "no-parking" staging area with some shade, as it was 100F outside. All of a sudden, a car quickly swerves in to park, literally almost HITTING ME!!! It was a quiet lot, no other people/cars, and the guy just had to swerve right into a customer. Kinda shocked me. The car engine turned off, and out walks an EMPLOYEE- ZACH (bigger white guy with tats on his calves)!!! An EMPLOYEE WAS DRIVING THE CAR ALMOST SWERVING INTO CUSTOMERS!!!! Wow Zach, get it together man. You probably hate your job, but you don't need to disrespect others like that. Next, we walk in to talk with the business section to discuss selling. We hit a bit of a snag, as this was our first time selling and would like some more direction. The lady (didn't get her name), didn't smile at all once, literally was giving us the stink eye the entire time, and just felt as if they were doing us a huge service (when we're the ones giving them business). I kindly asked some clarifying questions as car selling is a confusing situation, and she was pretty mean and condescending about it. Really gave me a bad feeling, and I am never coming back. Car max, get some better people please. Zach and the business center girl were the absolute worst. You've lost my business forever. read more

Absolutely horrible experience at this CarMax, my niece bought a car from them in December with 58K miles and just found out it needs a new engine. The car has spent more time in the shop than on the road since purchase and CarMax refuses to do anything to resolve. AVOID THIS CARMAX AT ALL COSTS. I may never shop at a CarMax again. read more

I went in today, looking for a new car. We were paired up with Kalen . He gave us awesome service by showing us some cars in our price range and he was very knowledgeable about each of the cars. We love Carmax and bring our business to them when we need new cars. I love that they have the 30 day return guarantee. This puts my mind at ease when I buy cars from them. They also inspect the cars so you can feel good about your purchase . read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

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Worthless! I am now wheelchair bound & cannot get to them. In order for them to pu my car, they Asked me to take pix of several docs, over & over & over, including the morning of the appt which they cxld. They kept saying it's procedure. After 3 days of their nonsense, I told them to stick. Pullwed up Cavana's website, & was done in 15 minutes .... USE CARVANA!! read more

Have purchased atleast 5 cars with Carmax on Sahara and always had a great experience, until thia last time. They sold me a faulty car. 3 days after purchase, all the check engine, warning malfunctions lights came on. Brought it in for those issues to be repaired along with cosmetic repairs. 30 days of them having it, they fixed the wrong bumper. Add another week to get that fixed. We are 2 months in and the lights are still flickering MALFUNCTION. Basically told to keep driving it until it happens again this is now a SAFETY ISSUE! I spent more times in a rental car then the car I purchased! Basically they cant do anything until the lights come on again! CRAZY! LISTEN TO WHAT PPL SAY DON'T GO TO CARMAX! They rotate the cars for sales only, they give you the run around to gey your car fixed! I've wasted so much time go there dropping off, picking up ... BEYOND FRUSTRATED! read more

I don't recommend buying a car from Carmax!! They got me all the way fu&$ed up!!! I bought the car January 2025 and 2 weeks later engine light on and the car was hesitating. They take it back give me a loaner. Get the car back and in 1 day the same thing is happening again. They give me a loaner for 1 month and send it to the dealership. Comes back good as new talking about a sensor was causing all that. Been back in my car for 6 months and the same exact thing happened again and now they want to charge me!!! They sold me a lemon! Tried to put a bandaid on it so it would be past the time that they are liable!! I never had this problem with the other dealerships!! Trying to get over on good hard working ppl!!! CarMax is terrible!!! Don't buy from there if you don't have too!! read more

Jeep condition misrepresented by Carmax or their inspection system failed. Car continues to deteriorate paint all around the body. read more

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The employees all do their best to avoid eye contact to avoid helping you. One of the people in the business section, Danielle, tried to get me to go on the app and then got frustrated when I showed it to her that it wanted me to talk to her instead. She seemed like she was doing everything to avoid having to work. read more

I had a great pleasant experience with Ray at centennial car max. He made things easier with financing my vehicle. left a happy with the Mercedes I wanted. Thank you, Ray Nick read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

Just want to start off by saying this review rating isn't reflective of Kalen, the incredible young man than helped me and my husband find my new car, and is more reflective of the awful service I just received at the service department. I'll start the bad because I like to end with good. We bought the car and there was a crack in the windshield which we pointed out to Kalen and he mentioned very kindly that they could get that fixed for us free of charge. They called me at a later date and I did make the appointment for what was this morning. I will say, I was running late, for personal issues I don't think I need to fully disclose to a car service place. But I called on my way there and mentioned I was going to be late. The woman on the line was very nice and said okay we do have a grace period and I was like okay I'll hopefully be there by then. And she said okay see you soon! I arrived 5 minutes after the grace period and walked in and a nice woman did help me. She called for the woman who I was supposed to go to and the woman just goes "she needs to reschedule." SO AWKWARD! I was standing right there. Whoever that woman was, I seriously didn't appreciate that. She could have walked over and addressed it with me, but how childish and rude to just yell it out and not "deal" with me and let your coworker do that. Messed up. The woman that was helping me mentioned to me that the guy that does windshields is contracted out and only comes Thursdays, and since I was his only appointment and wasn't there right on time, he left. To which I replied, I literally called and told you guys I was running late. She asked who I spoke to and just like all of this, I don't ever ask peoples names so I didn't think anything of it. I wish the woman on the phone would have told me to reschedule so I didn't waste time driving all the way down there. It's 40 minutes from my house. Better yet, I wish they would have told the damn windshield guy to not leave yet because I was on my way. How would I know he's contracted out? How would I know I'm his only appointment? Honestly, ridiculous. The woman helping me was very nice though and trying to calm me down. She did offer to have me go to the Centennial location but that's even further from my house. I do feel bad I was rude with her, but that other woman who didn't help and just said "she needs to reschedule" like I wasn't there.... Most ridiculous customer service ever. I've literally never been more disappointed in an experience and felt so disrespected. I'm not invisible, lady. Honestly, I've missed grace periods before but if I call, I'm always told its okay drive safe. And I've NEVER been told to reschedule when I get there. It's not like I'm missing my appointment by hours. It happens! Life happens! And you don't know what people are going through. A little bit of kindness goes a long way. Or maybe calling the guy and seeing how far he got and asking him to turn around? Idk. But the way I was treated and casted aside, if it wasn't going to be a complimentary service I would have told them to kick rocks. As for Kalen, WOW! Such a great one to work with! He really helped us out. I made an appointment online to check out this car and we even came an hour early because we were in the neighborhood already (I know, I was an hour early for that but god forbid I'm a little late to my service appointment haha). He was so nice and helpful throughout the entire process. He made it so simple for us. And honestly, definitely would recommend if anyone is buying a car to ask for him to help. He was kind and so patient with us!! So for the car buying experience, 5 stars for Kalen all the way. Service department? 1 star. So I ended up with the 3. read more

Wonderful 1st CarMax experience! Looked on their website for $ figures of SUV's as a benchmark for checking around. I found a 2025 with features we wanted and it had less than 4,000 miles. I read their policies and we loved the 24 hr Test Drive option. (Besides the set price) Made an appt that night and did paperwork on line, which was easy. Karl Hacker was our Salesman, ready to help and VERY knowledgable. Karl got everything done so we could take it for the 24 Hour test drive. We were very happy with the car, service and price and purchased it the next day! The No-Haggle, quick process was so nice compared to Dealerships! Carmax detailed it, filled it with and put a bow on top! We highly recommend! read more

CarMax - Our Grand Highlander! - Used Car Dealers Near Me - Las Vegas, Nevada

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So far, so good! Purchasing the car online through CarMax was incredibly easy. While it took about 9 days for the car to arrive from Texas, the process was fast and smooth once they received the title. Alex, our sales representative, was outstanding--so patient with us, and we never once felt pressured. We would definitely return for future purchases without a doubt! read more

If you buy a car take it To another shop and have it inspected before 30 day warranty runs out. They glue a lot of stuff together like bumpers and plastic parts. The warranty is awesome (at most shops) also you if they want to do a buy back you HAVE a choice to fix or return. Do you homework on the car you want to buy. Buy the warranty you do not have to take it back to them. read more

Every single one of the employees are very nice and accommodating. The process of selling a car is very simple as long as you have everything ready. I would recommend this place if you're planning to sell or buy a car. Way to go guys! read more

To be honest buying a car here was way easier than getting a mechanic work done. I do admit the staff is always kind and generous but sometimes the follow through isn't there. It can take a full day to get back to you for repairs or even an answer or estimation. Dropped my car off at 8:30am didn't get it back until 6pm and all they did was replace the front break pads. read more

99% done with deal and they come back, take the keys off the table and say sorry you have chime and the bank doesn't accept chime anymore because they arent FDIC insured. I called the bank while there and they had no clue what I was talking about. Was informed they do accept chime. I turn back to carmax and their next excuse was that I can edit my name om chime. They are literally reaching for excuses to not get me in a car but had no problem running my credit a million times. Screw every single one if you carmax bums read more

Provided me the exact quote provided on line for purchase of my vehicle. Very streamlined process.. No lowballing, just straight forward pricing. Very good experience. read more

These people are rude and prejudice and I don't recommend for most people Its sickening that people like these people here are still around. Save the trip and go to a different car max. People who are not prejudice. My fiance and I did not get a proper greeting read more

Bought a Mercedes from them with extended warranty to help cover our butts. These company is a joke. They have been denying a suspension issue for two years. Now it's bad enough, they say here's a warranty card, bring the car to Mercedes. Mercedes finds the problem and Carmax is only reimbursing 20% of the cost because their warranty doesn't actually include OEM parts, and they don't cover Mercedes full labor rates either. So this long time known issue wasn't repaired when we reported it during the first 6 months; carmax waited until it fully broke, and their warranty barely covers the sales tax. What a joke. read more

I have always gotten my cars from CarMax. This time Teya was my sales associate and she completely blew me out of the water. Service and hospitality was great. Super personable and made the process a lot more fun. I got pre qualified through the app, got an estimate of my car online, knew what car I wanted that was on the lot, and was out of there in like an hour and a half! Would recommend this CarMax, and specifically Teya who has been there for over 14 years! read more

ArrIved and confirmed vehicle was available. It was. Met Joe (sales) at vehicle minutes later and decided to purchase. Joe was great. While we were looking at the vehicle with Joe, another salesman Alex, approached us and we confirmed we were buying the vehicle. While we finished up, Alex reserved the vehicle so we could not purchase it. When we went inside to purchase and the issue became known, the Manager Scott Sheer (and his management team) decided the second guest had first shot because they reserved first. Upsetting for sure. We left and found an identical car for $2,700 less. read more

I have bought or sold 6 cars at this location. I went there yesterday late afternoon to test drive an Acura. When I returned from the test drive I was rudely informed I would not be allowed to test drive any other cars. This location is on West Sahara and traffic was bumber to bumber outside the store. Traffic was crawling and I was never really able to fairly test drive the vehicle because of traffic. I tried but apparently I was gone for 40 minutes and they didn't want to work with me again, no conversation. I went across the street and bought a new one. Just a bad experience overall. read more

Stop charging 500.00 for car prep and delivery this is BS that's for sure shady sales

I went to trade in my Honda 2014 and the appraisal was 3,500 , but while waiting for the appraisal miss Chanel alatorre was in a rush to get my information to run my credit score like im going to buy something mandatory, I told her i do like the sonata 2019 white with 24,000 miles that was in the lot but she still asked the wrong questions DONT YOU WANT SOMETHING ELSE, like pushing me to buy what she wants, i told her again I want to wait for the appraisal and she gave me the bad look like annoying, first, I don't buy in credit i was buying cash but she ruined the whole deal cause of her unprofessional way to talk to the customer, very pushy and bossy , I ended in honda west with a very kind lady that she offered the same car i was looking for but NOT IN THE RUSH OR MEAN LOOK TOWARDS CUSTOMER, also I got my appraisal at 7,000 dollars, Chanel de la torre is to young and lacks of skills to be selling cars, she should be in a retail store in the mall. read more

CarMax - Very unprofessional this young lady, very PUSHY AND BOSSY, also gave me a mean look . Lacks of experience probably to be selling cars. - Used Car Dealers Near Me - Las Vegas, Nevada

Very Friendly. Helpful. Nice environment. Fast service. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

What a monumental waste of time and energy to sell a car to them. I WAS ASTONISHED by the egregious low offer they gave me on my 2023 vehicle that was in PERFECT condition and had LOW mileage as well. They hit it at $64,000.. On the other hand, I had "2" franchised dealers bid the vehicle in the same week @$70,000 A.C.V. NOT inclusive of any tax savings.. That's a $6,000 difference!! Further the tax savings would be separate from the A.C.V., SO IN OTHER WORDS CARMAX was trying to steal or RIP my vehicle. Don't waste your time. Go to a franchised dealer and get much much more for your vehicle. read more

I want to express my sincere gratitude to the Sahara location in Las Vegas for going the extra mile. Both sales managers were incredibly helpful, and Allan, my representative, was outstanding. He was not only kind and patient but also followed up after my purchase. My situation was challenging since my car was stolen, and my credit report still showed that car loan. Allan took the time to understand my specific needs and worked with me to make it happen. I really needed a car, as walking isn't an option in this city. I'm very happy with the car--it runs great, and everything works perfectly. I also purchased the extended warranty and GAP coverage for peace of mind. CarMax was the right choice for me; I didn't need a brand-new car, just something reliable and safe. The detailing was also excellent; the car still smells fresh. Thank you again! read more

SERVICE DEPTS. Be ready to always go in and fight. After having a horrible experience with Carmax Cenntenial location. I thought Sahara would be better ! NOPE. Cenntenial location "repaired" problems on my truck. But made things worse. After advising that I don't want to step foot in Cenntenial Location again. I chose sahara. After dealing with Ashley at the service desk. I will not be dealing with any Carmax locations again. My truck is still in the 90 day repair grace period. After being told by Carmax corporate & sahara service manager about my problems. I still had to re explain to Ashley. As well as being promised a loaner when dropping off. MULTIPLE TIMES. I then got a response with attitude from Ashley that "we don't give out loaners at this location". Then after asking to speak to the manager that promised me a loaner, I then got a more attitude to go and sit in the waiting room. I am under the 90 day grace period. AND I paid for the extended warranty. I left due with the fact that, I am exhausted fighting with Carmax. And when I did. I told Ashley. I will call Carmax corporate again and to forget the appointment. She responded again with attitude. The customer service with sales is great. To get you stuck into buying a pile of junk. And when you do. You get stuck with dealing with attitudes from ALL service departments. I will never purchase another vehicle from carmax. As well as I will never recommend Carmax to anyone. read more

I held off writing this review because I was hoping what was promised would be kept but I was wrong. I paid to have a car shipped down from CA not a large amount $100 so I thought pics looked good and there was little risk. However I'm not sure those were the actual pics because looking at the car there were 10s of paint chips (looked like small stones had struck the car). The car was filthy so had we wanted to buy it that night it wasn't going to happen but not sure who would detail' the car we were informed there was no detailer on site but in their policy it says they do that before delivering the vehicle to that. There was also a significant burn blemish that wasn't depicted in any of the description or pictures. Ok we took a shot but I felt deceived. However the salesman who I really appreciated was also disappointed in the car and understood why we weren't buying it. At the end he said 'I'm going to refund your shipping fee.' I thought hey that's very nice and the right thing to do but I didn't expect it. He said it would take a few days. It's been a week or so. I didn't expect that would happen and it didn't. Most likely we won't be back. read more

i bought a car from them not even a month ago and it already had problems when i got it that were not listed, i took it to them with at least 5 issues and somehow they only found 1/5 issues. my oil light is still on, when i turn my car it squeaks super loud and now my a/c shuts off which is horrible in vegas weather!! its leaking under my car and they refuse to call me back even though customer service has sent ashley and everyone in service 2 emails and ive call countless times! they are lucky i dont just pull up and return the car. read more

CarMax - Oil light that they claimed they found no issue with - Used Car Dealers Near Me - Las Vegas, Nevada

My experience was horrible. I had to ship the car I wanted from California. Since getting the vehicle it has been in the shop times for sensors, Transmission and motor mounts, breaks, and a ghost message regarding Drive train. I received the most horrible customer service from a rep that was just aggravating. They are not there to support you, they are only there to make sure they remind you of how horrible of an experience you had, and they do not even go out of your way to make the experience any better. Will I buy from Carmax again. NO! I saw to many newly purchased cars having to go back into the service dept at the Henderson Nevada location. It was like at least 12 cars a day. The staff was somewhat condescending, and I had to take the vehicle back twice for the same issue. Horrible. Horrible experience. read more