Calvin, Matthew, and Josh were great. Calvin was awesome online got back to me right away regarding a negotiated price. Very transparent and easy to deal with. Matthew was great in person, should have asked more questions regarding features but also wish he would he volunteered some. Josh in finance explained everything, just felt a little pressured on the warranty upgrades. Pros: Received response and electronic qutoe via email within an hour of emailing. Very easy to negotiate with. No hidden fees. Cons: Still took 2.5 hours once we got there even though everything was prenegotiated and felt pressured for add-on packages. read more

Findlay Kia - 2026 Kia Sportage Hybrid X-Line - Car Dealers Near Me - Las Vegas, Nevada

My mom purchased a brand new 2026 Kia Niro from Findlay Kia on August 28 and paid CASH for the vehicle. She made it clear from the beginning that she had absolutely no intention of financing, and her salesperson was fully aware of that. Unfortunately, the finance portion of the experience was unbelievably unprofessional and disrespectful. The woman in finance spent much of the time on her phone texting, rolling her eyes, slamming papers around, and repeatedly leaving the room for extended periods. She acted visibly irritated throughout the entire interaction. What really stood out was when she told my mom, "Well, I don't make any money off you since you're not financing." That comment made the rest of her behavior make a lot more sense. Apparently, because my mom was paying cash and this employee was not making money from financing her purchase, she did not deserve basic professionalism or courtesy. But somehow, it gets worse. On September 28, exactly one month after purchasing and paying cash for the vehicle, my mom received a letter in the mail dated September 18 stating that Findlay Kia was unable to approve her for the financing terms she requested. Excuse me? She never requested financing. She never intended to finance. She paid cash for the entire vehicle. We contacted Findlay Kia to ask for an explanation, but we were told that all of the financing managers were busy. We were not given an explanation or connected with anyone who could address our concerns. We would like Findlay Kia to explain exactly why my mother received an adverse action or financing denial letter for financing she never requested. Was a credit application submitted in her name? Was her credit pulled? If so, when, by whom, and what authorization does Findlay Kia have showing that she requested or consented to financing? What started as an awful customer service experience has now turned into a much more serious concern. After the way she was treated in the finance office, receiving this letter a month later is extremely concerning. We are requesting documentation showing exactly what was submitted in my mother's name and an explanation of why she received this letter. A customer paying cash for a brand new vehicle should not be treated poorly because an employee is not making money from financing the transaction. A cash customer certainly should not receive a financing denial letter for financing she says she never requested. Findlay Kia has some explaining to do. read more

I've never been treated WORSE by almost any company, car or otherwise, than by the Findlay KIA team. I took my business to Towbin KIA and have been treated with nothing but respect. Findlay will NEVER get my business ever again. And I was trading in my Optima for a Stinger GT2 and their management ruined a solid trade in and commission for their employees. read more

My new to us Kia had two recalls made an appointment for the work arrived early and was told it could be 4 hours I told them I drove over an hour to get there and I had to wait. I was very happy when they came in and said I was all done they had jumped on it and got it done so I didn't have to wait Would highly recommended using the service department very well run and professional read more

This has been an on going problem with this Kia dealership ever since Mark Olson left the dealer. When we bought our car, we were promised a loaner no matter how long our car was in the shop but yet that has not happened ever since Mark Olson has left the Customer service has gone downhill. Their service has gone downhill.....I thought I'd give them one last chance and still they failed.... They have had my car for over a week and not once have they called to offer me a loaner. They say they are out of loaners.... Once again we were promised a loaner when we bought our three cars from there and not once have they offered us a loaner..... read more

Preston was cool and i like the price etc on the used car. Even the final numbers were cool except the financing...after doing a credit pull. The manager (CJ) blew up the deal by refusing to tell me the APR. He only wanted to show the monthly. think this is illegal tbh. Dude is a scum bag. CJ if you read this, fuck you. read more

My Experience with Findlay Kia - Extremely Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has been one disappointment after another. Shortly after purchasing the vehicle, I discovered that it did not include the communication system that was discussed during the sales process. When I raised the issue, I was simply told that verbal agreements don't count. In other words, I was left with no solution. Later, while the vehicle was parked in my own driveway, the windshield suddenly cracked. The incident was captured on my dashcam, yet Kia's response was simply that it was not covered under warranty. On top of that, this vehicle has already been subject to multiple recalls, including serious safety recalls such as: "A fuel leak increases the risk of a fire." I use this vehicle commercially for guided tours, so every recall means downtime and lost revenue. Although the recall repairs are free, the vehicle is unavailable during that time. The last recall alone kept my vehicle in the shop for more two days (overnight), forcing me to cancel tours and lose income. The final straw came after a routine oil change at Findlay Kia. When I picked up the vehicle, the steering wheel was suddenly crooked. If I held the steering wheel perfectly straight, the vehicle would drift toward the curb. "See picture" During my next visit for a recall, I pointed out the issue. I was told they would inspect it. When I picked up the vehicle, I specifically asked whether everything had been fixed and was assured that it had. It hadn't. The steering wheel was still crooked the moment I drove off the dealership lot. I returned immediately and was told I would need to wait another two hours for someone to inspect it. I agreed. Then I was informed that it would cost me $130. At that point, I had enough. I told them I would be contacting Kia's corporate headquarters. The employee's response was simply: "Okay, do it. This is the Customer Service at FINDLAY KIA in Las Vegas. Unbelievable! There are two additional practices at Findlay Kia that I found particularly concerning: 1. Constant offers to buy your vehicle.Every time I drop my vehicle off for service, I receive a text message saying they are "very interested" in buying my car. If you respond, the offer is far below market value. My advice to anyone servicing their vehicle there: be cautious before accepting any offer. 2. The complimentary Multi-Point Inspection.During one inspection, I was told: "Engine oil level/condition may require attention." The interesting part? Just 510 miles (about three days) earlier, the vehicle had received a fresh oil change using Mobil 1, one of the highest-quality motor oils available. That inspection result seriously made me question how carefully these inspections are actually performed. Final Thoughts: I have owned this vehicle since new and expected much better from a nearly $50k purchase. Between the missing features, repeated recalls, warranty issues, lost business due to repair downtime, the unresolved steering problem after service, and my overall experience with the dealership, I have completely lost confidence in both Kia and Findlay Kia. Kia has just lost a long-term customer. I am genuinely disappointed by what I have experienced with a brand-new vehicle at this price point. read more

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Put money down on a car for them to hold and repair, instead they sold the car to someone else without my permission. Kekoa the salesman did not communicate with me that he was selling the car and instead texted me after he sold the car that he was refunding me my money. The manager called and said he was confused what happened and thought that I had cancelled the deal and I informed him that I had not and was actually in my car on the way to the dealership to finalize the sale. Their sales practice are pretty awful and as you talk to any of them you realize you cannot trust what they say, the kept giving different stories about the repairs that needed to be done. The 2025 Tesla Model 3 I put money down needed a repair for the car to even be useable since the alignment was so bad so they were going to repair it. Instead they sold the car to someone else without getting the required repairs done and making the car dangerous for anyone to drive especially if they use any of the electronic driving features, especially the FSD. I probably dodged a bullet and I feel sorry for whoever bought it since I know the car was not taken to Tesla for the proper repairs to be done. We already own a couple Teslas and it was obvious their staff and especially their service center do not know how to repair Teslas or they would never had a car in the condition it was in when I took it for a test drive. read more

Findlay Kia - Tesla Model 3 with wheel damage and terrible alignment - Car Dealers Near Me - Las Vegas, Nevada

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Excellent place to get your Kia service in Las Vegas outstanding service from service advisor Max and the service manager Carlos. I have been taking my car here for a schedule maintenance and sny warranty repair working that I need. Staff is always great very professional and very accommodating. The lobby for customers waiting is clean they provide you with snacks, coffee and water. read more

I don't see the point of make an appointment and be there for 3 hours for an oil change. Really not an expedited service.

They're freaking crooks. They charge me way more than my car was worth. I hope that God I never had to go back there. Stay clear from from Findlay Kia on Sahara.If you want a Kia go to Jim Marsh Kia. read more

The service department is barely competent. They don't manage their time, the communication is poor, they don't listen to their customers, and there's almost no attempt to actually provide something resembling customer service. The service manager has promised more than once that "they're trying to improve," but after six years, it's obvious those promises were hollow. The fact that you can't sit in the waiting area without getting a text that they want to buy your car is just the cherry on top. I haven't even had the car they want to buy for THREE years--and they know that; I bought its replacement here!--so the incompetence extends to their used sales team as well. read more

I should have checked the reviews before I even called this dealership. Two starts because the young lady I originally spoke to was very kind. Jose the technician calls me to "answer any questions I have." I explained to him the Kia Access asked me to contact the dealership to get my vehicle updated due to connection issues. He was not friendly or patient at all when he explained to me that my car probably doesn't need a update. When I mentioned again that Kia Access was the one who asked me to contact the dealership he brushed it off and said that's why he's scheduling me. If he doesn't think I need an update right off the back then why is going to schedule me? Why not just say "okay let's check out what's going on with your vehicle" his attitude was not necessary and now we won't be going there. read more

I brought my Kia Sorento to this dealership for a diagnostic appointment and recall repairs. I made the appointment for May 15 and was specifically told by my service representative that they would only need the vehicle for one day and that it would be ready for pickup on May 16. On May 16, I received a call around 1:00 PM advising me that my vehicle was ready. I drove all the way there from Enterprise, only to arrive and be told that my vehicle was actually still torn apart and not ready at all. The trip was a complete waste of my time and money. As I was leaving, my service representative stopped me and apologized for the inconvenience, offering a complimentary oil change in addition to addressing the recalls and completing the diagnosis. I accepted, and he assured me the vehicle would be ready by midday on May 18. Again, shortly before 1:00 PM on May 18, I received another call stating my car was ready for pickup. I returned and arrived around 2:45 PM, only to be told to wait. I repeatedly went to the counter trying to pay and leave, but staff still could not even determine what work had been completed on my vehicle. I had to leave urgently to pick up my daughter from school. By 3:30 PM, I finally demanded my keys back because I could not wait any longer. Even then, no one could clearly explain what had been done to my car. I do not know whether the recall repairs were completed or whether the promised complimentary oil change was ever performed. This experience was extremely disappointing and unacceptable. There was repeated misinformation, poor communication, wasted trips, and a complete lack of accountability. Based on this experience alone, I would not return to this dealership again. In fact, it has left such a negative impression that it genuinely makes me reconsider owning a Kia altogether and look toward manufacturers that provide better service and customer care. read more

Looking at multiple manufacturers in the same day to come to a conclusion make a deal with a trade in and satisfying payment. We settled on VW or kIA. KIA service warranty and the interior size tipped the scale. I want to thank the salesman Peter Morfin for all his information . My experience here allows me to refer others to Findlay Kia and Peter. read more

They didn't know and couldn't figure out what was wrong with my vehicle; replaced parts that didn't need replacing. Finally took it to a different KIA service, Jim Marsh, and got it fixed. When I wrote a letter to complain and request a refund for the unneeded parts, I was blown off with excuses and justifications. I won't go back. read more

Our salesman Hector did an amazing job. We purchased our daughter's first vehicle and Hector listened to all of our issues and wish list. He helped us find her car and even took the time to wash it himself. A shout out to the finance guy Scott. We gave him the payment we were willing to make and he worked with Hector to make the exact number. In and out in two hours. We would definitely recommend Findlay Kia. Ask for Hector! read more

I own a lot of Kia's but I will never bring them here for service again. I even bought a 2025 telluride from this dealership and was planning on buying a 2027 telluride from here but never again. It started when I brought in my 2017 Kia sportage for recalls. I asked Jose to do a diagnostic while performing the recalls and he said sure of course. When I came in to pick up car I asked about the diagnostic and he said your car is fine and didn't need one even though I was told he would. Whatever's I just brushed it off. The very next day the check engine light came on. I had to leave for a vacation and called them when I got back. I think it was related to the recall but whatever I called to make appointment for diagnosis and now they want to charge me $250, I just accepted it. I waited 4 days before I had to call in to even see what the update is no one ever reached out to me. They finally got someone to look at repairs and said I need new fuel pump which is fine but they wanted to charge me an extra $1500 on top. I called around and found someone to do it for $400. I called operator to tell them I will just pick up the car and denied all repairs. When I got in Tony had no idea I was even coming. He told me car was not ready to be picked up. I told him fine I'm going to lunch and I'll be back in 90 minutes he said ok car should be ready. I come back and tony was gone. I see 3 people sitting on counter doing almost nothing and I asked if I can pick up my car. Another guy comes back and tells me car is not ready for pick up and that I have another recall to do before I can release. I finally got mad and told him I need the car cause I have another mechanic tomorrow morning to finish the job at 25% of the cost. I normally dont write bad reviews because people have bad days but this was many days of just poor customer service service that I brushed off. I will no longer buy from this dealership. I will take my business elsewhere Maybe Jim marsh or the one in Henderson. read more

Lied to about what was wrong with my car after being a consistent customer for 5 years. Was told I needed a new engine when only a minor repair was needed. Was quoted 20k for a new engine replacement. Brought it to a different Kia dealership and they knew just by looking at my paperwork and quote that something wasn't adding up. Cannot believe after being a loyal customer they tried to con me into buying a completely new engine. Had the minor repair done and the car has been running perfectly ever since. Another customer lost. read more

I had to get my car serviced for an oil change. When I arrived, I had Carlos Q and he was such an amazing guy. He would be so considerate of my questions and would do his absolute best work with my car. When I received it back it looked and rode amazing!! I greatly appreciate everything that Carlos Q and his team did for me today! Most definitely will be back! 10/10 read more

Nick was great ..very responsive ..polite and tried his best to get me out of there. I've been to this location and had not so great experiences but Nick made this experience a lot different. read more

I have a Kia EV6 and had TWO Kumho tires delaminate after only 14,000. Kia said it was not covered by warranty. I HAD TO DO THE RESEARCH to find that Kumho covered manufacture defects for six years! Kumho had to tell Kia what to do to file the claim. Kia was either clueless or trying to avoid helping me at every step of the way. Costco tire service said this is a known problem. Findlay Kia was not helpful AND apparently does not want my future business. I won't go back and would never buy a car from them. Avoid Findlay Kia, or you'll regret it. I would give zero stars if possible. read more

Purchased a new vehicle with Matthew in February. It was a seamless process that took two hours. I returned today in July to get my oil changed and to my surprise they provided me with my first oil change and my tire rotation for free. They were very busy but they had my vehicle completed within two hours. They also provided me with my all season mats that I did not originally receive when I purchased my vehicle. All in all they have a little market to make purchases from, complimentary coffee, tea, popcorn, and water. All the salesmen are eager to make a sale. Probably one of the best experiences I've had from other bad dealerships in Las Vegas. read more

We had a #Kia remanufactured transmission installed at #FindlayKia at 5325 W. Sahara Ave, Las Vegas, NV 89146. Less than 18 months and 29K miles later, the entire transmission needs to be replaced again ($3400-$3700), and Kia America denied all assistance. This is an OEM part they installed, that failed prematurely. We are extremely disappointed by the lack of accountability. read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

Love our brand new 2025 Kia Carnival. Husband and I looked at the Hyundai Santa Fe down the street and then came to Kia to check out the Carnival. The space for kids in the Carnival is just a huge difference. We honestly weren't even going to buy yet, we were just looking but Gabriel was the best!!! We just asked for some numbers to kind of compare with the quote at Hyundai of Last Vegas and he exceeded our expectations. Gabriel is a no cap kind of guy. He's not pushy, he honestly just asks questions to see what fits your needs. He went over pros and cons over the two vehicles we looked at that day. He even asked us the pros and cons of the current vehicle. Things we'd never think of why we would chose to upgrade he brought to light. It really gave us peace of mind. Honestly Findlay is such a good company. All our cars are from a Findlay dealership. They are kind and genuinely care about you. But Findlay Kia is probably my favorite out of Findlay VW, Findlay Chevy, and Subaru of Las Vegas. Everyone is the most friendliest at Kia. I will say though Subaru is extremely fast and efficient when it comes to maintenance and oil changes. I'm excited to see how Kia runs the service side of things. I'll definitely come back for an update. Overall we are so happy with our purchase and for the price we were given. It's the perfect addition to our growing family. Cheers!!! read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

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THANK YOU FINDLAY KIA! Alfredo is AWESOME! Very kind, knowledgeable, and took the time to explain our options. This dealership is clean and comfortable, they really simplify the car buying process! No silly questions, no push for vehicles we didn't want, just straight talk and real numbers. Thanks again Findlay Kia, especially ALFREDO and TAHA! We will definitely be back for service and future vehicle purchases for our family. read more

After my horrible service at Findlay, I was shocked to receive excellent service today. Kyle was great. I had to have two recalls completed and air in my tires. My appointment was for 8:30, and the services were completed before 10. My only frustration would be that these recalls were in effect when I purchased my Kia, and Findlay failed to do them until after my purchase. read more

Had a wonderful experience buying a new Kia Sorento last week & I'm loving it!! Enrique Garcia was my sales guy & he was excellent!! Very kind, patient & helpful!! I would highly recommend his service to anyone in the market looking to buy a new vehicle!! 10/10! read more

Findlay Kia - New car! - Car Dealers Near Me - Las Vegas, Nevada

Terrible customer service and I just returned my leased vehicle from a 3 year lease and the way this guy Gabriel treated like I was just a number in the system and left me sitting there. He just forgot I was there and I was even considering buying a new car or doing another lease when I walked in there but not now I will never deal with KIA again. I do want to thank Tree Bradely for stepping in and helping me because Gabriel dropped the ball and I will tell everyone not to ever go to Finlay KIA. Finlay KIA no bueno! read more

Shout out Steve in parts. Good experience with Josh Youngblood everything I have to go to Kia for a service. read more

Came in towards the end of month looking for a car that was advertised on the website. Was quickly surrounded by two salesmen. Asked if they had the car, they made up a story about how it was popular and recently sold. Thing is this car has been sitting for two months. All the data is there on Carfax. So he lied. Next, I've never been around a more creepy individual asking if he can get me in a different car, color, model, price, and all the other adjectives you could think he. I said no and started walking towards my car and he followed, still asking more questions. It reeked of desperation, and quite frankly, was a bit unnerving. Not sure if this guy was on something. Safe to say, never going to this dealership again. I would avoid. read more

If you find yourself here, you already know the amazing growth Kia has had over the years, and now you are just looking at the care you will get from the dealership. Well, let me tell you - I have never had such an amazing, quick, and understanding experience at a car dealership. General Manager Tony Smith runs a tight ship with some of the most caring staff. My salesman James made the whole process quick and painless, getting me an amazing deal on a beautiful machine. Jack in finance made the paperwork part super easy, without even the chance of getting carpal tunnel! Finishing up, we found Nemo to give me a walk through of all the new technology Kia is offering, making sure I was comfortable with the new ride. I, too, was surprised at the advancements of Kia. If you have made it this far, go see Tony - tell him D.J. sent you! read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

Scheduled to have some recalls fixed on my car with Carlos. Everything went smoothly and repairs were fixed within time frame we discussed. Happy with the service, thank you. I would bring my car here again. read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

This dealership is full of manipulative salesmen. They don't care what your budget is and will try to convince you their offer that's $500 above your budget is a great deal. You have to tell them over and over and over again that you aren't interested before they finally understand and leave you alone. After declining the second offer above my asking price, one of their salesmen (Angel) would not stop pushing me to reconsider until I was visibly frustrated. He then asked why I was "offended." I explained to him that I was not offended, but fed up because I had been there 3 weeks prior for 5 hours dealing with this same exact situation and I specifically told him when I arrived that it's okay if they can't give me the offer I want, but I'm not interested in hearing higher offers again and he did not respect that. He kept cutting me off mid-sentence every time I tried expressing I'm not interested in the car and he clearly wasn't listening to me. It got to the point where I was finally so frustrated that even when he told me his manager would give me the price I had originally asked for, I was no longer interested. As I was walking away, he muttered something under his breath that I couldn't understand, but his tone was angry and it was clear he said something rude. Both times, I've left mentally exhausted this place and it's just not worth the energy. Find a dealership who will respect you. read more

Findlay Kia - Findlay Kia waiting area - Car Dealers Near Me - Las Vegas, Nevada

I have purchased a car from Kia twice. Both times, after choosing the vehicle, when it came to the final financing paperwork, the staff member assisting me was very unfriendly. Buying a new car is already a bit nerve-wracking, and I wanted to finish the process on a good note, but instead it left me feeling upset. If Kia wants to maintain a good image, they should either replace or properly train such employees. Because of this person, I don't want to return to this dealership again. read more

I have been going to Findlay to have my car serviced for a couple of years and when I needed to buy a new one, I knew there wasn't anywhere else to go. I originally made an appointment with another salesman, but Nick Manning came and helped out because they were busy and I am so very thankful that he did!! He is the absolute best salesman. He make sure to take care of everything and anything needed for and with the car and with finance as well. Even if there is another sales person I would only deal with Nick!! Side note: the Sales Manager (Carlos) and the New Car Manager (Natalie) were also very helpful in getting me exactly what I want it, but it was Nick who was the leader and spearheaded every detail of taking care of me!!! read more

Poor customer service! The salesmen are very pushy and in a rush to make a deal. Never again will I do business here.

Do not take your car here they will purposely damage your vehicle for it to charge you.

I came in unsure of what type of SUV I wanted and my salesman Antonio Jackson was so patient and helpful in helping me make a decision. I ended purchasing the Telluride and I must say it was the best car buying experience I've had. If you're looking for a new or used vehicle Antonio is your guy. read more

I had the best experience with this dealership we contacted them on Monday night after we had issues with Towbin kia and Antonio was the manager my husband spoke to he had us fill a pre qualify application and he took all our info over the phone we were approved within seconds, we picked out our truck went down on Tuesday and within a hour and a half we signed, and walked out with our gorgeous truck highly recommend them for sales and i was a loyal customer for 5 yrs of Towbin but they lost my business, Go to Findlay for all your car needs, I woukd give them 10 stars read more

Findlay Kia - Kia Sportag fully loaded - Car Dealers Near Me - Las Vegas, Nevada