Looking at multiple manufacturers in the same day to come to a conclusion make a deal with a trade in and satisfying payment. We settled on VW or kIA. KIA service warranty and the interior size tipped the scale. I want to thank the salesman Peter Morfin for all his information . My experience here allows me to refer others to Findlay Kia and Peter. read more

I own a lot of Kia's but I will never bring them here for service again. I even bought a 2025 telluride from this dealership and was planning on buying a 2027 telluride from here but never again. It started when I brought in my 2017 Kia sportage for recalls. I asked Jose to do a diagnostic while performing the recalls and he said sure of course. When I came in to pick up car I asked about the diagnostic and he said your car is fine and didn't need one even though I was told he would. Whatever's I just brushed it off. The very next day the check engine light came on. I had to leave for a vacation and called them when I got back. I think it was related to the recall but whatever I called to make appointment for diagnosis and now they want to charge me $250, I just accepted it. I waited 4 days before I had to call in to even see what the update is no one ever reached out to me. They finally got someone to look at repairs and said I need new fuel pump which is fine but they wanted to charge me an extra $1500 on top. I called around and found someone to do it for $400. I called operator to tell them I will just pick up the car and denied all repairs. When I got in Tony had no idea I was even coming. He told me car was not ready to be picked up. I told him fine I'm going to lunch and I'll be back in 90 minutes he said ok car should be ready. I come back and tony was gone. I see 3 people sitting on counter doing almost nothing and I asked if I can pick up my car. Another guy comes back and tells me car is not ready for pick up and that I have another recall to do before I can release. I finally got mad and told him I need the car cause I have another mechanic tomorrow morning to finish the job at 25% of the cost. I normally dont write bad reviews because people have bad days but this was many days of just poor customer service service that I brushed off. I will no longer buy from this dealership. I will take my business elsewhere Maybe Jim marsh or the one in Henderson. read more

The service department is barely competent. They don't manage their time, the communication is poor, they don't listen to their customers, and there's almost no attempt to actually provide something resembling customer service. The service manager has promised more than once that "they're trying to improve," but after six years, it's obvious those promises were hollow. The fact that you can't sit in the waiting area without getting a text that they want to buy your car is just the cherry on top. I haven't even had the car they want to buy for THREE years--and they know that; I bought its replacement here!--so the incompetence extends to their used sales team as well. read more

I should have checked the reviews before I even called this dealership. Two starts because the young lady I originally spoke to was very kind. Jose the technician calls me to "answer any questions I have." I explained to him the Kia Access asked me to contact the dealership to get my vehicle updated due to connection issues. He was not friendly or patient at all when he explained to me that my car probably doesn't need a update. When I mentioned again that Kia Access was the one who asked me to contact the dealership he brushed it off and said that's why he's scheduling me. If he doesn't think I need an update right off the back then why is going to schedule me? Why not just say "okay let's check out what's going on with your vehicle" his attitude was not necessary and now we won't be going there. read more

I brought my Kia Sorento to this dealership for a diagnostic appointment and recall repairs. I made the appointment for May 15 and was specifically told by my service representative that they would only need the vehicle for one day and that it would be ready for pickup on May 16. On May 16, I received a call around 1:00 PM advising me that my vehicle was ready. I drove all the way there from Enterprise, only to arrive and be told that my vehicle was actually still torn apart and not ready at all. The trip was a complete waste of my time and money. As I was leaving, my service representative stopped me and apologized for the inconvenience, offering a complimentary oil change in addition to addressing the recalls and completing the diagnosis. I accepted, and he assured me the vehicle would be ready by midday on May 18. Again, shortly before 1:00 PM on May 18, I received another call stating my car was ready for pickup. I returned and arrived around 2:45 PM, only to be told to wait. I repeatedly went to the counter trying to pay and leave, but staff still could not even determine what work had been completed on my vehicle. I had to leave urgently to pick up my daughter from school. By 3:30 PM, I finally demanded my keys back because I could not wait any longer. Even then, no one could clearly explain what had been done to my car. I do not know whether the recall repairs were completed or whether the promised complimentary oil change was ever performed. This experience was extremely disappointing and unacceptable. There was repeated misinformation, poor communication, wasted trips, and a complete lack of accountability. Based on this experience alone, I would not return to this dealership again. In fact, it has left such a negative impression that it genuinely makes me reconsider owning a Kia altogether and look toward manufacturers that provide better service and customer care. read more

Lied to about what was wrong with my car after being a consistent customer for 5 years. Was told I needed a new engine when only a minor repair was needed. Was quoted 20k for a new engine replacement. Brought it to a different Kia dealership and they knew just by looking at my paperwork and quote that something wasn't adding up. Cannot believe after being a loyal customer they tried to con me into buying a completely new engine. Had the minor repair done and the car has been running perfectly ever since. Another customer lost. read more

Nick was great ..very responsive ..polite and tried his best to get me out of there. I've been to this location and had not so great experiences but Nick made this experience a lot different. read more

I have a Kia EV6 and had TWO Kumho tires delaminate after only 14,000. Kia said it was not covered by warranty. I HAD TO DO THE RESEARCH to find that Kumho covered manufacture defects for six years! Kumho had to tell Kia what to do to file the claim. Kia was either clueless or trying to avoid helping me at every step of the way. Costco tire service said this is a known problem. Findlay Kia was not helpful AND apparently does not want my future business. I won't go back and would never buy a car from them. Avoid Findlay Kia, or you'll regret it. I would give zero stars if possible. read more

Purchased a new vehicle with Matthew in February. It was a seamless process that took two hours. I returned today in July to get my oil changed and to my surprise they provided me with my first oil change and my tire rotation for free. They were very busy but they had my vehicle completed within two hours. They also provided me with my all season mats that I did not originally receive when I purchased my vehicle. All in all they have a little market to make purchases from, complimentary coffee, tea, popcorn, and water. All the salesmen are eager to make a sale. Probably one of the best experiences I've had from other bad dealerships in Las Vegas. read more

We had a #Kia remanufactured transmission installed at #FindlayKia at 5325 W. Sahara Ave, Las Vegas, NV 89146. Less than 18 months and 29K miles later, the entire transmission needs to be replaced again ($3400-$3700), and Kia America denied all assistance. This is an OEM part they installed, that failed prematurely. We are extremely disappointed by the lack of accountability. read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

Love our brand new 2025 Kia Carnival. Husband and I looked at the Hyundai Santa Fe down the street and then came to Kia to check out the Carnival. The space for kids in the Carnival is just a huge difference. We honestly weren't even going to buy yet, we were just looking but Gabriel was the best!!! We just asked for some numbers to kind of compare with the quote at Hyundai of Last Vegas and he exceeded our expectations. Gabriel is a no cap kind of guy. He's not pushy, he honestly just asks questions to see what fits your needs. He went over pros and cons over the two vehicles we looked at that day. He even asked us the pros and cons of the current vehicle. Things we'd never think of why we would chose to upgrade he brought to light. It really gave us peace of mind. Honestly Findlay is such a good company. All our cars are from a Findlay dealership. They are kind and genuinely care about you. But Findlay Kia is probably my favorite out of Findlay VW, Findlay Chevy, and Subaru of Las Vegas. Everyone is the most friendliest at Kia. I will say though Subaru is extremely fast and efficient when it comes to maintenance and oil changes. I'm excited to see how Kia runs the service side of things. I'll definitely come back for an update. Overall we are so happy with our purchase and for the price we were given. It's the perfect addition to our growing family. Cheers!!! read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

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After my horrible service at Findlay, I was shocked to receive excellent service today. Kyle was great. I had to have two recalls completed and air in my tires. My appointment was for 8:30, and the services were completed before 10. My only frustration would be that these recalls were in effect when I purchased my Kia, and Findlay failed to do them until after my purchase. read more

Service department is awful. No one knew about the "Ohana package" including a loaner car when you bring in your car for service. I know a service agent who is quitting there and hates the place. They also had our brand new car for a month for a brand new battery failing but not failing enough so they were driving my car around and put on almost 1,000 miles. read more

Had a wonderful experience buying a new Kia Sorento last week & I'm loving it!! Enrique Garcia was my sales guy & he was excellent!! Very kind, patient & helpful!! I would highly recommend his service to anyone in the market looking to buy a new vehicle!! 10/10! read more

Findlay Kia - New car! - Car Dealers Near Me - Las Vegas, Nevada

Poor customer service! The salesmen are very pushy and in a rush to make a deal. Never again will I do business here.

They have had my car there for over two weeks for repairs. No communication. No response. They keep putting me off.

Terrible customer service and I just returned my leased vehicle from a 3 year lease and the way this guy Gabriel treated like I was just a number in the system and left me sitting there. He just forgot I was there and I was even considering buying a new car or doing another lease when I walked in there but not now I will never deal with KIA again. I do want to thank Tree Bradely for stepping in and helping me because Gabriel dropped the ball and I will tell everyone not to ever go to Finlay KIA. Finlay KIA no bueno! read more

Shout out Steve in parts. Good experience with Josh Youngblood everything I have to go to Kia for a service. read more

Came in towards the end of month looking for a car that was advertised on the website. Was quickly surrounded by two salesmen. Asked if they had the car, they made up a story about how it was popular and recently sold. Thing is this car has been sitting for two months. All the data is there on Carfax. So he lied. Next, I've never been around a more creepy individual asking if he can get me in a different car, color, model, price, and all the other adjectives you could think he. I said no and started walking towards my car and he followed, still asking more questions. It reeked of desperation, and quite frankly, was a bit unnerving. Not sure if this guy was on something. Safe to say, never going to this dealership again. I would avoid. read more

This dealership is full of manipulative salesmen. They don't care what your budget is and will try to convince you their offer that's $500 above your budget is a great deal. You have to tell them over and over and over again that you aren't interested before they finally understand and leave you alone. After declining the second offer above my asking price, one of their salesmen (Angel) would not stop pushing me to reconsider until I was visibly frustrated. He then asked why I was "offended." I explained to him that I was not offended, but fed up because I had been there 3 weeks prior for 5 hours dealing with this same exact situation and I specifically told him when I arrived that it's okay if they can't give me the offer I want, but I'm not interested in hearing higher offers again and he did not respect that. He kept cutting me off mid-sentence every time I tried expressing I'm not interested in the car and he clearly wasn't listening to me. It got to the point where I was finally so frustrated that even when he told me his manager would give me the price I had originally asked for, I was no longer interested. As I was walking away, he muttered something under his breath that I couldn't understand, but his tone was angry and it was clear he said something rude. Both times, I've left mentally exhausted this place and it's just not worth the energy. Find a dealership who will respect you. read more

Findlay Kia - Findlay Kia waiting area - Car Dealers Near Me - Las Vegas, Nevada

I have purchased a car from Kia twice. Both times, after choosing the vehicle, when it came to the final financing paperwork, the staff member assisting me was very unfriendly. Buying a new car is already a bit nerve-wracking, and I wanted to finish the process on a good note, but instead it left me feeling upset. If Kia wants to maintain a good image, they should either replace or properly train such employees. Because of this person, I don't want to return to this dealership again. read more

If you find yourself here, you already know the amazing growth Kia has had over the years, and now you are just looking at the care you will get from the dealership. Well, let me tell you - I have never had such an amazing, quick, and understanding experience at a car dealership. General Manager Tony Smith runs a tight ship with some of the most caring staff. My salesman James made the whole process quick and painless, getting me an amazing deal on a beautiful machine. Jack in finance made the paperwork part super easy, without even the chance of getting carpal tunnel! Finishing up, we found Nemo to give me a walk through of all the new technology Kia is offering, making sure I was comfortable with the new ride. I, too, was surprised at the advancements of Kia. If you have made it this far, go see Tony - tell him D.J. sent you! read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

Scheduled to have some recalls fixed on my car with Carlos. Everything went smoothly and repairs were fixed within time frame we discussed. Happy with the service, thank you. I would bring my car here again. read more

Findlay Kia - Car Dealers Near Me - Las Vegas, Nevada

I have been going to Findlay to have my car serviced for a couple of years and when I needed to buy a new one, I knew there wasn't anywhere else to go. I originally made an appointment with another salesman, but Nick Manning came and helped out because they were busy and I am so very thankful that he did!! He is the absolute best salesman. He make sure to take care of everything and anything needed for and with the car and with finance as well. Even if there is another sales person I would only deal with Nick!! Side note: the Sales Manager (Carlos) and the New Car Manager (Natalie) were also very helpful in getting me exactly what I want it, but it was Nick who was the leader and spearheaded every detail of taking care of me!!! read more

This dealership is the worst dealership that I ever deal with from the Finance, paperwork and Service, they lack of customer service skills, slow, unprofessional, told friends and families to go to other Kia dealership other than the one in Sahara, disappointing and waste of time, they just want you to get their car and after you sign, they don't even care, please be careful. read more

Do not take your car here they will purposely damage your vehicle for it to charge you.

I had the best experience with this dealership we contacted them on Monday night after we had issues with Towbin kia and Antonio was the manager my husband spoke to he had us fill a pre qualify application and he took all our info over the phone we were approved within seconds, we picked out our truck went down on Tuesday and within a hour and a half we signed, and walked out with our gorgeous truck highly recommend them for sales and i was a loyal customer for 5 yrs of Towbin but they lost my business, Go to Findlay for all your car needs, I woukd give them 10 stars read more

Findlay Kia - Kia Sportag fully loaded - Car Dealers Near Me - Las Vegas, Nevada

I came in unsure of what type of SUV I wanted and my salesman Antonio Jackson was so patient and helpful in helping me make a decision. I ended purchasing the Telluride and I must say it was the best car buying experience I've had. If you're looking for a new or used vehicle Antonio is your guy. read more

My first Kia I bought in 2013 from Findlay Kias competitor. When it came to recalls, regular maintenance their service was very poor. I called Findlay after being dismissed many times, they told me come on in for the recall issue. And Findlay staff was and have maintained being courteous, check for recalls just very thorough. I am now on my third Kia and would not buy or go to any other Kia Dealer in town. Mark Is my advisor and extremely helpful. read more

I've dropped off my car here again simply because it's closest to me and I needed service immediately. I made an appointment 3 days ahead of time for Tuesday. I dropped it off Tuesday and now it's Friday, no one has called me and my car app has had no activity. I made an appointment for critical service and my car hasn't been touched in 3 days. I can't go pick it up and take it somewhere because the engine is failing so I have to wait for ??? who knows how long. read more

took a while to think over giving a review... bought a Soul... it was broken into, damaged... took it to Findlay where the service department gave me the worst time about fixing it, no information during the long time it took to repair LESSON LEARNED - when buying a car, check out the service department first... read more

carlos Q from the service department is top notch.. he was very truthful and honest about my car and how long the service was gonna take... they had my car for a week cus they were so busy chanel the person who runs the waiting list for a loaner vehicle was great as well.. they both kept me up daily on what was going on with my car.. it was great first experience with my first service check up on my car.. carlos Q and chanel you guys are great keep up the great work and customer service read more

Had a service call for my Kia. Called in and was able to book the appt the following Monday on my PTO day. Meechie was my service advisor and explained everything. He said it will be done and under an hour. He delivered and also provided great quality customer service. On top of the service recall he washed my car and topped up my fluids on the house. Exceptional! Quality service by a high quality team member. Thanks for all the help Meechie! read more

Findlay Kia - Meechie Epic customer service - Car Dealers Near Me - Las Vegas, Nevada

Quintessential Car sales people matching EVERY Stereotype you can imagine ! Tell you whatever you wanna hear on the phone, text or email just to get you in so they can change terms and pressure you into buying So we were looking into getting a second EV ( I own a Tesla and the Tesla purchase process was one of the most amazing car buying experience but wife doesn't want a Tesla) so we stopped by this place . Initially the sales rep was very nice and showed us the EV9. We liked the car but wanted to see few other options. Later on we went through Costco auto program that provided us a list. We got contacted by Marco. Since we had seen a sales rep and his name was on the Costco list we figured we might as well stay with him but he wouldn't return our calls so we moved on. A week later we were at towbin Kia running numbers on a GT and Land when I got another text from Marco. He sent us a bunch of photo of a car with details that we wanted while we were at towbin. Since we couldn't find what we wanted and the monthly payment didn't make sense we decided to leave. While we were wrapping up Marco asked us to stop by to check j out the car. I told Marco of what down payment exactly we had in mind , what our maximum monthly payment and the total terms were. He said no problem we can take care of it. We packed up and drove across town with a 3 months old baby ready to put $10k down but guess what !? When we got to Findlay the game of " well can you come up a little more" and "can you put down more down payment" or how about a lease bullshit started. I reminded him what I had told him so the "manager" comes out ! Same bullshit ! How about 84 months instead of 72 ? At this point I was pissed ! He could have said they couldn't do it but decided to dragg us across town and waste time just to do this shit ! It's almost November and these guys still wanna charge you 2025 price for 2024 model. Run ! Don't walk away read more

Would not recommend!!! TOWBIN KIA JIM MARSH KIA are better options with better customer service definitely! They'll Get my business before Tony smith and Findlay....Went to change my car as the charge point app led me there. Used the app as instructed to access a charge as my car was gonna die. While charging the car ... I was in the vehicle on the phone with family handling funeral arrangements ... when a white man that claimed to be the GM comes and attempts to unplug the charger. Almost breaking my plug on my car! I immediately get out and ask what is the problem As I've charged my car since I purchased it at this particular location multiple times.... He says I was not allowed to use although there's no sign that's says such AND THE chargepoint APP GUIDED ME AND ALLOWED MY TO START THE CHARGE. Others... have charged there, when I say others I mean races! And have never had a issue . So what's the problem now? I pray the get the energy he gives EVERY TIME.....right after the election.... He comes out to do this! Definitely won't be buying a Kia, bad face for a national brand company! He called the police for me charging my car? What a racist move then when I called him out about it.... He says but I have a staff full of other races tho....GET THIS.... NO AFRICAN AMERICANS! lol just go on the website.... You see! read more

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Women BEWARE. This dealership is sexist, hostile, unsafe and dehumanizing. I went in to do a lease buy out with my car on August 30th 2023. My sales advisor was Angel Weick. I should have known this experience was about to be the worst experience ever because his demeanor and "customer service," skills were subpar at best. My mom and I were there for 4 hours. It is important to note there was no other exterior damage on my car besides a scratch on the driver side of my car. It is also important to note they eagerly took my car to do inspections and repair safety recalls. I I obviously agreed and was none the wiser during the duration of the deal. Now looking back I should have requested to see the car before signing my name ANYWHERE. Near the very end of the deal my sales advisor turns to me and asks "did you know about the crack on your windshield," I respond "no." Once I go out to my car 4 HOURS LATER I see the largest crack on my windshield (photos below). I of course am upset and ask to speak to the GM. A man by the name of CJ Minge comes out, assuming he is the GM since that is who I asked for. He is not. Not only was he extremely dismissive but has zero remorse or understanding for the situation. He says to me "this could happen from the heat." I mentioned how frustrated and pissed off I was, and how there was a severe lack of communication on their end. How they should have communicated what had happened immediately especially with it being so horrible and he responds, "this is a great coaching moment for me, thank you." He then brings out the service manager who tells my mom it could have happened on the lift during inspection... they will later deny the hell out of this claim. Once I realized I was literally getting nowhere, I was exhausted and tired and beaten down; I left. When I got home I looked through my paperwork and noticed there was no inspection report. I called the following morning on August 31st to request it and was told they couldn't make a copy of it if my sales advisor didn't have it and that if he didn't they would have to do the inspection again. Extremely convenient. I arrived at the dealership at 8:30 am on August 31st and was "greeted" by Louis Santolo, the sales manager. He was already extremely defensive when I asked to speak to Byron Klemenske, the GM and to also get my inspection paperwork not included in my sales packet. Per my request, Louis whines, "not everyone gets to speak to Byron and I am certainly not letting you." He goes on to tell me that he heard about me and how abrasive I was. I am in complete shock considering I have NEVER been spoken to this way. I also work in luxury sales on the Vegas strip, so when someone requests to speak to the director, my director speaks to them and I let him know this fact. He then whines, "I feel bad for the people who work WITH you." Again I am in shock, I never once raised my voice to him. I was extremely calm and firm. I go sit down to wait for my paperwork. He hands it to me 20 mins later (see below). I then go back up to the sales desk and speak with Scott Bier, another manager. He tells me Byron is not in. I acknowledge the inspection form and how there is no note of the body of the car being damaged and he says the inspection is just "safety," and it wouldn't be on there. Which makes no sense considering driving with a cracked windshield like this is illegal. I then asked for him to pull cameras so he can see my car did not arrive with this severe break and he responds, "our cameras aren't that high quality to see that." My last option was to email Byron himself. Realizing he didn't have his email on his website, I was able to guess the format. its Bklemankse@findlayauto.com for anyone who needs it. I emailed him kindly, but frank and explained the situation. Not only did he not acknowledge me once, he CC'd his service manager into the email and only spoke directly to him. This is not the way you run a business, Byron. You are a flawed leader with a ton of growing to do. You should be ashamed of yourself. When I'm done tearing your business down, you are going to WISH you fixed my windshield. read more

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Great service. Friendly. Had no issues with purchase. I would recommend to ask for Angel

Another great experience at Findlay Kia. Amber (used car manager) assisted me in finalizing my end lease proposal. James in sales was a key factor in completing the paperwork and handing over the keys. Thank you guys!!! I still own two other Kia's and will continue to use their service department. You guys rock!!! Tony (GM) has a good crew there. read more

Findlay Kia - K5 GT line - Car Dealers Near Me - Las Vegas, Nevada

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Bought a 2025 EV Niro last week and once they got my money...delivery date was a mystery for days, then I got 10 MINUTES notice. The car was delivered WITHOUT temporary plates/sticker! They apologized and promised to email a pdf of it and overnight it...it's been days and crickets! NO ANSWER in sales dept on a Sunday, whaaat? I could be arrested for driving it. They also promised to send it fully charged, NOPE (it doesn't come with a charging cord of any kind, so this is a big hassle). read more

Angel and Tranel were amazing to deal with. Very knowledge and helpful in the entire process.