I went to the store to make a return and had a very upsetting experience with one of the…read moreassociates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect.

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

i came with my sister to pick her xmas fit, and it was a success. i had never been in here,…read morealthough i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance

I have had excellent customer service at this location. All of the staff have been super helpful…read moreand friendly while helping me to find the perfect outfits. The manager is wonderful as well! Thank you!

I have several pieces from their warehouse sales and bought a beautiful white blouse at their…read moreoutlet store. I can never catch them open but they are worth checking back for-truly amazing clothes at amazing prices.

I love this place! The clothes are so soft feel like you are wearing pajamas to work. They are very…read morecomfortable rather you looking for clothes to wear and relax or just clothes for a night out. This is the place to shop. Reasonable prices and great staff. You won't be disappointed try them out !

What a great store it's got a designer feel when you walk in. I just was there for the first time…read moreand was greeted by Paula and Debra, the GM and the manager they were fantastic and extremely helpful very informative and professional. This store as with all the other banana stores focuses on quality and they have a great variety not to mention the prices are all incredibly good for the quality That you're getting. Have everything from casual to formal one stop shop for men and women.

If factory wasn't on the sign you'd never know otherwise. Had a very pleasant experience here…read more Great products at great prices. The manager Deborah is so friendly and helpful.

I work at the Walnut Creek H&M, so I usually do my shopping there, but if I am in the area, I'll…read morepop in this location and see what I can find. They have the usual stuff you find in other H&Ms. However, this one is smaller than the one I work at. The selection is small too compared to the one in Walnut Creek. They're priced about the same, at least that's how I see it. The staff member is friendly so I will give it that. I have yet to encounter a staff member who is rude and condescending. I found some cute stuff in there though, so I will give it that.

What happened to H&M? The styles are not of this world. Not logical clothes that I can wear any…read moremore. I loved H&M. Now I'm left scratching my head. I try and go online to look at new items and I don't know who is making the modeling of clothes decisions but you cannot get an idea of how these clothes will work. Everything is frompy and schlumpy and mostly wrinkled looking. The new styles are awful. Recently I found a great set of thong underwear decent black and white striped plain cotton t-shirt and my son got a pair of pants. While the women's clothes are really terrible these days the men's seem nice. My son likes them. He has normal looking pants. I keep coming back hoping to find what I remember as crisp, tailored looking clothes and I've yet to find those things.

I brought in 6 pair of shorts WITH tags fully attached and asked if I could get store credit. Yes,…read moreI bought last year and pulled out my summer clothes... the shorts no longer fitted me. The manager showed me a size 10 pair of shorts (mine were all size 8) in white and said I can exchange for this item. I asked him, if you still carry the product and don't have any other colors, why can't I just get store credit... you still sell the product.! His answer was, this is what I have... and I told him what am I going to do with the other 5 pairs...? I took my shorts and left. More valuable in a tax write off than shopping here! Seriously, if the product is still in your store, why could I not just store credit? Terrible service! Will not return!

I visited today and was completely ignored. A white family entered and they were greeted. It was…read moreinsulting so I returned the merchandise I had in hand to the rack and walked out. Completely different service and product quality compared to the Banana Republic store down the way.

I like coming to Ross and browse. Reasonable prices and stylish items. Sometimes it is a hit and…read moremiss when you find a clearance deal. You do need to find time to look around racks. There can be a line to checkout at times, but overall ok.

Only one review and one star. Why would anyone go here? Well, I went here today, with out checking…read moreyelp. I am on a quest to find some Bermuda shorts. Upon arrival we found a close parking spot in there private lot. That was a total win for me. I'm all about parking and if I have to parallel park then there is an issue. I can do it, but prefer not to. And I really struggle with it. I get the concept, but my execution isn't the best. You may think I'm an extremist, but if I question their parking situation I will call before my trip and ask if they have a parking lot. We were greeted upon entry into the store by a very peppy gentleman. I loved it. I don't expect it, but really appreciate it. We arrived today, Wednesday March 4th at around 6pm. The store was not packed. There were several shoppers milling around looking for this or that. There carts had items in it so they were real shoppers not just window shoppers. The patrons were friendly. While there someone was stocking shelves. They had so much good stuff, such as nice Easter dish towels, Peter Rabbit tea sets, hair assessories, a huge selection of men's socks, bath towels, and so much more. With all that goodness they didn't have the shorts I was looking for. They have 2 or 3 shorts in my size but they didn't have the length I was looking for. In addition they lack size 2 or 4, most shorts start at a size 6 and that's too large for me. My dad suggested I just get long pants and cut them down to shorts and that may be what I will need to do, but it's still early and the season and I'm not going to give up quite yet. My mom found a treasure. She is always in search of memory foam seat cushions for the dining room chairs. They like to play games and sit for awhile and want to be comfortable. My dad swears by COSTCO and said she should just get them there as they are more durable. And my mom swears that they don't have them at COSTCO and wanted to get the one she saw here. She won with her persistence and bought one. Dad still thinks it will were out in 4 weeks or less. I guess time will tell. I didn't look further in the clothing section as I'm on a budget and other then shorts I have enough clothing. I was temped though as I love clothing and a good deal. My dad was on the quest for blue athletic socks, but not those short ones that fit in your shoes, he want the crew ones. Sadly he didn't find any. They were mostly black and the wrong length. I did find some cool Scooby doo socks that I loved. I'm a big Scooby Doo fan. They had some St. Patrick's day pasta that I thought my girlfriend would love, but I wasn't sure if I'd see her before St. Paddy's day and out of date pasta is really a lame gift. I really wanted some of those spring dish towels, but we have so many, so so many that I recently pulled the old ones out and we still have a nice stack of new dishtowels. This isn't the best looking Ross that I've been to and it seemed a bit ghetto, it was just the feel for the store and the disarray of the clothing. The stuff selection was better displayed. I'd say it's a good store and would come back for the stuff section of the store.

We found quite a few interesting things at this Ross, and it was honestly pretty entertaining just…read morewalking around and seeing what was there. First of all, we almost got this fox-shaped dog bed because it was so cute, especially since our dog always reminds us of a fox. I also found this ridiculous but awesome flamingo-shaped lamp, and it completely caught my attention. It was so over the top in the best way. I would totally get it if the rest of our house were decorated a little more ridiculously, because it definitely deserves a space where it could really fit in and shine. Finally, I came across a kid's urinal with a target shaped like a green frog, and it was just as ridiculous as it sounds. Honestly, everything was ridiculously amazing and a very memorable find.

The place was junky. There were aisles of stuff that seemed to be randomly placed. Merchandise was…read morehanging over into the walkway potentially leading to trip and fall. Prices seemed ok on the items observed. Pretty standard for Ross. Staff aren't helpful and seem occupied with just putting out more stuff. I asked where an item was located and received a basic instruction like "by the curtains." I had no idea where the curtains were but walked in the general direction. When I didn't find them I asked again. The same lady said with hesitation and reluctancy, I'll show you. She did and I was thankful. It would have been nice to not feel I burdened her and interrupted her shelf stocking.

I went to JcPenney looking for a bathmat and towels. I felt like they had a good variety of colors…read moreand lots of things on sale. This is a very well stocked JcPenney. It was also well organized. I was inspired to write this review by the service provided by Waya (sp?) up stairs when checking out. She was thorough and had good suggestions. Her presentation of the number tracking system wasnt even intrusive. I hope that she is a permanently employee and not a seasonal hire. Other than painful holiday parking I will be back again.

Came to find some dresses for a new job. Imelda was really helpful and saved me so much time. Found…read morethree great dresses. Really appreciated Imelda's initiative and positive energy.

A great store. This review is strictly for their return policy when you buy items online. You…read morecannot return the item to the store. I learned that you'd have to return them via mail (fed ex) which you have to pay for, it's $7 that comes out of your expected refund. You'll have to package it in a box and go to fed ex and it takes a week at least for them to receive it - it's in New Jersey. Then several more days for them to process the return (I'm at this stage right now with my online return) and a few more days to see my refund. What a HUGE hassle!!!!!!! I don't really shop here - I have done so once in the past (last year) in store during a sale for a down jacket which I have to this day and is one of my favorites, very lightweight and keeps me warm. Now I know better than to shop online - or be mindful of the exact size I need before ordering.

I came here to get some steps in and visited Uniqlo, cool store. Some clearance items, but I…read moredidn't really need anything. However, if I do, this is one of my go to store for intimate wear and lounge wear. Great selections of outerwear as well.