Terrible service. I came to drop off my books and he didn't even ask if I wanted to buy a box ($2-4), which would be cheaper than his outrageous $7.95 "standard service". I had asked if I could get a drop-off receipt with a tracking number and he tells me that it's on the receipt that I paid for his standard service. I didn't see the tracking number on the receipt so he got annoyed that he had was going to have to scan my drop-off package and then give me the receipt. This guy, assuming the manager of the store, is lazy. Don't go to his store. Prices are insanely high and he's not worth your service. read more

I am giving it one star because you actually have to give it some thing in order to write a review. I honestly do not like writing negative reviews but in this case I really have to. I have come numerous times to the UPS store and typically there is a line out the door, it's quite a busy store and that's OK I understand the holidays, Amazon returns, shopping online,... I totally get it. The part that I don't get is the customer service, specifically the owner/manager. A few times I have seen him literally yell at people, and belittle them and it has happened to me as well. Today was the last straw. I came into the store and there was no one in the store the owner/manager was on the phone and he saw me walk in and did not even acknowledge me. There was another guy in there working, a guy I've never seen before and he also did not acknowledge or say anything to me on the contrary he continued doing what he was doing as if though I was invisible. 10 minutes I waited in line and in those 10 minutes there were eight people behind me. Folks were starting to get a little impatient and he finally hung up. He approached me and did not even say thank you for waiting or I'm sorry that you had to wait, he just said "" I'm busy"! I asked him if his customers matter to him because there was a line of eight people waiting while he was ignoring us and he continued to ignore the fact that he was being very rude and unprofessional. I asked him to please apologize to all of the people behind me for unnecessarily ignoring them when in reality he should be thanking each one of them for their business. I live in milpitas and will find another UPS store regardless of where it's located because no one should have to put up with this man's rudeness. read more

I had just ordered something from Amazon but ordered the wrong size, so I had to return it. I chose to drop it off at the nearest UPS, which is this location. I didn't expect the awful service, though! Went there right when they opened to see a few people already in line. The store was dead quiet, even the customers didn't look happy to be there. But the person who looked the most unhappy was the only worker there, Ramon. His eyebrows were scrunched together, his eyes squinting, and his mouth stuck in a frown. He seemed to radiate despair and it made the atmosphere in the store even more tense and depressing than it had to be. The lights weren't even turned on all the way, which made the store seem a little dark and brooding. Anyways, the main point of this review is that you shouldn't go to this store. No matter how many "thank you's" and smiles he got from the customers, it did nothing to better his mood. He would just grumble "welcome" under his breath! I understand that many people don't like their jobs, but if you will work in customer service, you should at least be nice to your customers. When I told him I didn't have a sticker label at home to print the return label, he sighed and gave me a clear packet I could stick on the box. I just honestly find his bad mood awful. It was only 9:05am when I got in the store, 5 minutes after the store opened and he was already in a bad mood. From all the negative reviews about him here on yelp AND Google, you would think one of his superiors would of given him a talk by now. Go to another UPS store. read more

Just like EVERY review of this UPS Store, it would have to be because of the guy who usually works here. He is never energetic and seems unpleasant whenever someone comes here. I've been selling tickets through Stubhub for years and he is never happy when working with people. He expects everyone to know how to process goes but that should not be the case. An example for when I got bad customer experience from him would be that whenever I come return a book to amazon or sell tickets, he would give me a plastic bag to put the printed paper in. He doesn't give instructions and just stares at me and waits for me to finish it. He doesn't even want to scan the paper until I leave and he doesn't want to give me a receipt every time. For me, I would like for him to scan it and give me the receipt just so I know it's confirmed to be in the process of mailing and so that Amazon or whoever would know that it's about to get shipped. I have to ask him every single time to get the receipt. TLDR: Don't expect good customer service here. read more

I sent a print job to be done online and they never completed it. I called the store, and they put me on hold so long that I hung up. They then called me back, and said the job would be completed (it was not completed). The next day I called again, got put on hold again, and then was told "my manager will call you" . The manager never called. I finally decided to cancel the order online due to the poor customer service. I took my print job to FedEx on Serra way, and my job was done promptly. All things said, don't waste your time going here . read more

As you've seen in numerous reviews, this place is unfriendly, disorganised and fails to meet the most BASIC standards or services you would expect. I got absolutely horrible notary "service" here. I had a 25 page contract that needed 6 signatures notarized. The proprietor took the contract, separated it into 2 stacks, looked at every page to find signature blocks and spaces for initials. He handed us individual pages that needed our approvals. Then he copied and scanned the documents and gave them back for us to staple. I was there with the 89 year-old man needing his signatures notarized; we sat there for 2 HOURS while he stopped to send packages, make copies and notarized other documents. While still in our transaction, he worked on 12-15 other customers. He became rude, harried and (by his own account) nervous. At one point, he LOST a page of the contract, couldn't find it and wanted to charge us for the service with a page missing!!! I'm convinced he set it onto someone else's stack of papers but he denied it. I called someone to find the page and email it to the shop. He got the file, printed it out and the elderly man signed it. The proprietor scanned and copied the page. Then he gave it to us to add to the (otherwise) completed stacks of contract. When I got home, I realised he hadn't NOTARIZED the signature on that page. Is the contract valid? DO I have to print it out again and take it to a REAL notary? He charged me $69 for notary and printing for a contract that ISN'T COMPLETE! And an elderly man had to wait 2 hours for the horrible experience. It was disgusting; such a simple transaction I called UPS corporate and complained. This is a franchise. While certain things (like signage, hours and basic package service) are mandated by UPS, other things (like customer service, filth, clutter and useless notary services) are out of their hands. They told me they would forward the complaint and he SHOULD contact me within 48 hours with a response. He did not. I called UPS corporate again and they said he provided a much different account of what happened, including that we were ONLY there for an hour, offered us seats (we requested them) and denied ever having the page, He flat-out lied. He also refused to refund these charges because "they were fair." I've also called the California Secretary of State, Notary department and filed a formal complaint. They will investigate and (at the very least) sanction him. Don't be confused! Just because it says UPS doesn't mean you can expect the same service as you'd get in a location run by UPS. This franchisee NEEDS UPS for legitimacy. He clearly can't run a business, even with proven guidelines, training, and support. BTW, the "nice" photos for this business are NOT this location. Thanks to YELP, we can share information about places that value customers and ones that abuse them. I suggest you skip this place and go somewhere friendly, efficient and trustworthy. We got screwed; you don't have to be abused. Steer clear. read more

I don't know if the guy read these bad reviews or what, but the past two times I came here he was nice to me. He even asked if I needed help bringing packages in from my car! Or maybe because I was dressed nicer this time? Who knows. The second time, he had to ask someone else if the truck had left already, and the other guy said yes, which perplexed me because I still saw a pile of packages in the store, but at least they were nice about it and explained that even though the truck left for overnight packages that I could still leave it there, but it will ship out tomorrow. Hopefully they stay nice like this. I'll update my review to 4 stars for now. read more

Avoid at all cost. I agree with the previous reviewers, they charge $3 just for the use of tape - rip off. (Used to be $2, now its up to $3)!!! I had a pre-paid label, but no box or envelope. Usually every UPS store has UPS-labeled envelopes and boxes available for customers for free. Not at this one. I was imposed on a $4.65+tax charge for the generic plain white envelope. That's a double rip off. So on top of the shipping fees that I already paid manager wanted to charge me nearly $10 (for the envelope and "the use of tape"). When I asked why so much, manager's abrupt answer was "Im not running a charity here, Im in a business of making money". WTF???? The manager of this UPS Store (Indian man in his mid-40's) has horrible business practices and he is extremely rude. I think his name is Saumil Shah. Avoid this place. You will be ripped off in every way possible. read more

Hmmmm... So I think I got douched on for packaging. I went here originally to ship out the Valentine's Day gift, but things didn't work out as planned. I am contemplating my relationship with UPS, but they are the only one to have a store on Bainbridge Island. I went here and spent $10.50 for packaging a box. That was peanuts and a white box. I am supposing, I got overcharged now that I am reading that it costs $2 for a strip of tape. That's absurd. And the guy said that usually it is $7 for peanuts, so he's giving me a deal. Oh yeah? Well, I left here and you didn't deal me anything in the end... because I had to drive myself back to USPS to ship my package. I don't know if this is a franchise UPS store, but now I am sure it is. They also handle USPS. But they are not helpful at all, I worked out of here, overcharged, and unhappy and I had to run to the post office myself. I couldn't even find the store to begin with and when I called ... he didn't even know where it was himself. So bottom line is... no CUSTOMER SERVICE whatsoever and it is a rip off. They are an absolute sad excuse for providing the service of convenience to people. UPS better come check this stuff out, before people start going to FedEx. Because, really after this experience... I was thinking about there. read more

I have another scathing update.... English is not my mother's first language plus she is not used to FedExing or UPSing stuff, so this UPS Store took that opportunity to try to trick and scam her! She showed up with a prepaid FedEx labeled package, which they told her she couldn't use and then tried to have her pay for a UPS package... when they could have told her to go to a Fed Ex! All they said was it wasn't going to work and she had to buy a UPS one. These people are terrible taking advantage of my sweet Vietnamese mom! Good thing she is smart too and left without buying anything! read more

BUYER BEWARE -------------------- Edit with updated info -------------------- Finally got an insurance claim check from UPS corporate this summer. The store never did acknowledge the claim or even responded to anyone (including corporate from what I understand). I guess the owner hoped everything would go away if he just ignored everyone. Anyways, the corporate office eventually budged, and wrote us a $1000 check. At least the larger UPS entity isn't corrupt (well, no more than the rest of corporate America). This store is just a rotten apple. Next time, I'll forego the hassle and dishonesty, and take my business to the nearby store with the free dum-dums. -------------------- End edit -------------------- I've used UPS in the past and have had no problems. This store seems an anomaly. There are other UPS stores within a few miles of this location; I'd strongly suggest that you take your business there. These people may or may not screw up your shipment, but be assured that if they do, they'll ignore you and your damage claim. The skinny: Last fall I sent ~$1000 in scuba equipment (two steel tanks, manifold, bands) to my dad in CO through this store, and UPS managed to break it. This is, mind you, after I paid the extra $$ for "fragile packing." This store has been unresponsive to our communication ever since. The details: My dad and I submitted a damage claim through UPS last October; they laid the blame on the franchise location due to insufficient packing. We've called numerous times, have filed complaints through UPS corporate, and (see below) have sent a letter to the store via certified mail, but still have had no communication whatsoever with anyone in charge at the store. I'd agree with the other reviewers that the customer service is awful, if any actually existed. The only conclusion I'm left to draw is that the owner is dishonest and hopes that if he ignores me long enough, I'll go away. Below is the letter I sent to this store via certified mail. The owner signed for it Feb. 20, 2010; more than a month later I've still to hear anything from them at all. Sigh, it looks as though litigation is the next step... ----------------------------------------------------------------------------------------- To: Mr. Ben Shah The UPS Store - #574 142 N. Milpitas Blvd Milpitas, CA 95035 (408) 946-4140 Reference 1: Damaged SCUBA tanks and associated hardware packed by your store (UPS Store #574, Parcel Shipping Order XYZ) and shipped from your store by UPS (Tracking ID XYZ) on 10/03/09. Dear Mr. Shah, Please send payment of $1000.00 by check or money order to BB at the above address to cover the replacement cost of Reference 1. The $1000.00 amount is the declared value of the material as noted on the shipping receipt and is actually slightly less than the actual replacement cost. This registered letter this the last step in a series of emails and phone calls to both UPS and you following a process advised by UPS in order to obtain the insurance money. You have been completely unresponsive to these past attempts to communicate with you. 1. 10/13/09 - Shipment received in Colorado Springs 2. 10/14/09 - UPS informed that shipment was damaged. 3. 10/20/09 - UPS inspection damage report completed. Damage attributed to "incorrect internal and external packaging and product placement" by Milpitas store 4. 11/3/09 - Called your store and spoke with Mr. Mike Williams. Asked Mr. Williams to have you call either BB (your customer/shipper) or RB (material owner/receiver of goods). No response as of 1/20/10. 5. 11/11/09 - Again called your store and spoke with Mr. Mike Williams. Again asked him to have you call either BB or RB. Again no response. Since this shipment was both damaged and insured, the insurance payment is expected immediately. Regards, BB read more

AVOID THIS PLACE LIKE THE PLAGUE. There is a authorized UPS store inside Staples in the plaza. Check them out, they have MUCH better customer service and they won't cheat you like this owner does. Or better yet go to FEDEX, they're cheaper and close late. read more

WORST UPS STORE EVER!! I dropped off many return packages with prepaid label at many different locations before, none of the stores had problem printing a receipt for customer. Because this is the closest location to work, I decided to drop off a package with prepaid label. The person refused to print me a receipt because "I'm not mailing it with this location", he refused to scan it and told me to just follow the tracking. RUDE RUDE RUDE. Avoid at all costs! read more

I came here for notary service and when I arrived the notary was nowhere to be found. I waited over 30 minutes for the notary to arrive and once he did arrive he did not have his notary book and could not complete the service. I would not recommend using this location for notary or any other services based on my experience. read more

So I came back to this store again since it was the nearest UPS store from my house. I had to return something to Gilt and thought I had came fully prepared this time. My box was taped and got my return shipping label posted on top. I thought I was golden! Well...the Indian store owner still manage to punk me AGAIN! He said the weight stated on my shipping label was lighter than the actual package, and that I would have to pay $20+ to ship. Through all the reviews from Yelp, I knew better than to support his unethical business. I took my package and was able to ship at a different UPS store in Union City without a single problem. I'm usually pretty calm, but the store owner got me in a serious RAGE!!! I fired an email to UPS. Unfortunately, it was a very generic respond. IF YOU HATE THIS STORE AS MUCH AS I DO....please do your part and let UPS know. from customer.service@ups.com reply-to "customer.service@ups.com" to date Tue, Aug 24, 2010 at 6:06 PM subject General / General [Request: 100824-009610] Dear xxxxx, Thank you for your e-mail. The UPS Stores are independently owned and operated franchises that offer convenient shipping locations, certified packaging experts, and published UPS shipping rates. Published UPS rates are offered for both freight charges and miscellaneous charges (except for declared value). The UPS Store locations may charge additional fees for other shipping services such as packaging and document preparation. The fees for additional services vary by location. For further information about UPS Store shipping services (including any additional charges that may apply), please contact your local UPS Store location. To find your closest UPS Store location, please use the following link: http://www.ups.com/dropoff?loc=en_US I am sorry for any inconvenience this may have caused. Please contact us if you need any additional assistance. Eden L. UPS Customer Service read more

Alright. The place does suck when you first come in because the workers are rude. I understand why though which is why I'm giving this place 4 stars. If Ramon or the other guy is working, it's really chill. Their boss is terrible though, he's definitely the rude one. Anyway, Ramon and the other guy are nice workers and they don't deserve the flack they are getting. They work slow days and it can get frustrating from what I've experienced while I picked up my packages. They would always complain about it, haha. I've had good service from both of them because instead of just trying to get the things I need or my package shipped, I try talking to them. They have a boring job so it can get pretty annoying. Ask them about their day or make small talk while you get what you need done, I'm sure you'll have a better experience next time. :) read more

I requested a notary service around 10AM for a notary agent to be available at 2:30PM as that was one of the appointments available. I park and walk into the store and the clerk notifies me that the notary is not here and won't be available until around 5PM. I find that the notary that I was scheduled with had called me around 2:20PM to apparently inform me that he would not be available. The clerk was nice enough to contact the notary agent and I spoke with him on the phone. He stated that he thought would be available after 2PM but it appears that he is not able to commit to our scheduled meeting as he is busy. It's completely understandable for someone to not be available as sh** happens. However, why he decided to call me 5-10 minutes before we were supposed to meet up is completely beyond me and extremely unprofessional. If I was notified earlier, than this would not have been that big of a deal but I took time off work and that's 4 hours of PTO that I've lost, the fact that I had to drive out to the store to find out and whatever work I've pushed out until tomorrow. Completely ridiculous and unprofessional. Yes, I'm so frustrated I made a yelp account just to post this review. This review is targeted towards the notary and not the clerk or the UPS store in general. I've used this store numerous times and they've been extremely helpful but I needed documents notarized now I'm out PTO and a backlog of work. Thanks UPS read more

I had to ship a video game console with pre-paid packaging from the manufacturer. The cashier told me he knew what was in the box and that I should write down the tracking number. A lot of people have been stealing this particular box because they know what's in it. Good call. Because, even he looked shady. But, props for the warning. read more

The manager and employees at this store clearly don't care about customer service.  They lost an Amazon return package - I have the dropoff receipt, but it shows "waiting for item to be dropped off" on the ups tracking number.  They claim they have no idea where it is, that they toss them all in an Amazon box, and the driver is responsible.  They raised their voices and got angry when I tried to get more info, claiming they take no responsibility for it.  They made it very clear they didn't care about the issue as well. read more

The worst UPS store I've visited. I WISH I could give a zero to them. There used to be another store nearby and now they merge to one. But I just found out that Staples- which is located in same shopping center - do UPS shipping too. This UPS store 's owner - Indian Man was unfriendly and a Liar. Today 12/18 (Saturday) was my 1st visit to this Store. I tried to drop off a UPS Express package that was already packed and label ready to go. Usually I would just leave it at counter and go. Surprising He said it wont be picked as its during "Holiday Season"and UPS driver wont pick up today unless I pay & re-ship using his store account#. He said mine will be picked Monday instead. He also pick on the weight difference but I never had any issues with other places (UPS always will verify the weight again @ the station) My package was UPS next day I couldnt wait so I drove another 15mins and dropped off @ San Jose Location Near DoubleTree Hotel Airport.The owner there is always nice and friendly no matter how many packages you drop off. Saturday their pick up time is 4pm -weekdays 6:30pm - always later than other bay area UPS stores giving you more time to ship. I'm happy with them even 15mins drive is worth. read more

Came here to drop off one box already labeled. I walked into the front which looked like an ugly Christmas. There were customer boxes everywhere on the floor. The guy pointed me to leave the box on the table without saying a word. Tip. Come here with your shipping labeled to avoid conversation and service. read more

Line is always out of the door, only one employee who takes forever to get people in and out! Horrible customer service.

UPS STORE Horrible customer service here; the people who work here look like: (A) they're either bored, (B) hate the world and YOU, (C) rude as hell! If this UPS store wasn't close to my home, I'd skip it in a heart beat... but at least they get the job done. read more

If I could give it no star I would. I have never in my life left a 1 star even if i have had bad experience . I always think we need to be little forgiving for small businesses. A 5 star experience cant always be expected. So i never left a bad review but here I must. And i will even further report the mis management of my package. I dropped off a 54 lbs box at this location on saturday evening at 4pm. The delivery truck had yet pick up all parcels for the day. Now this was a ecommerce business package where shipping had been paid already. On the shipping it said 41 lbs. When the store owner said we cant accept this label. I told him that I have a business account with amazon and it is paid upto 64lbs. He was like... we are not aware of such thing. He said. If our driver has any issue in picking it up. We will call u and u have to pick it up back. And I said no problem. Guess what happened today is tuesday and package is here at home without the amazon label I gave him and he said he will attach. For folks who who have seller account with amazon you would know that whenever we create a shipping plan amazon always keep a 10-12lb buffer for weight difference and charges us if additional weight is found. The shipping is really cheap. For a 41 lbs box it charged me $8.63 and even if i update the weight to 64lbs it willl probably bump it to $9.20. 50 c or 1 dollar wont break my bank. But this 3 days of loss my product not reaching amazon warehouse on time in holiday season does. I will never return back to this location again ever. Be cautious guys, dont leave your packages there. Especially ecomm sellers dont trust this location with ur packages. I am surprised at the audacity store owner had to not even attach my label and use a worn out shipping label that had my address since I reused the box. read more

This is probably one of the worst stores! Please avoid! The Indian person at the counter is extremely rude, and not cooperative at all. He is insane and should probably get himself treated! A complete idiot! Total rip off! Unfortunately Yelp doesn't have a category called negative stars! So, I have to settle with 1 star. I will never ever go to any store without seeing their reviews! read more

I work at a store nearby and have to come in here to pick up packages every so often. Every time I been to this UPS I've always had good experiences. Not sure why the stars are so low, maybe there's newer employees now. One time I was late to send in a letter to RSVP to my cousin's wedding, so I came here for quick one day shipping. They said it would cost 38$ to do it, so I declined. However the black employee said that he was running to the post office later and that he'll drop off my letter for me (which was awesome of him!). I'll find out his name later, but I could tell he's a real people's person and really understand great customer service. Also he's talkative and funny. Pretty much the reason why this review gets 4 stars. -1 star for the clutter, but they only have so much space in the store. read more

I came here to drop a small box of a rental book that was due soon. I wanted to get a receipt that they received my item for my records. I asked for my receipt. The guy working at the store told me to leave it on the scale and that the receipt is the tracking number. I know that is not true. Tracking shows where the item is. What if they never scanned my item and lose it or throw it away. Then there will never have any record on my tracking number. Nor anyone received it. Then how can I prove I dropped it at the store? I went to my car and started to write this review. I figured I must demand my receipt. Since it's a rental book. I must have prove I returned it. The guy did give me a receipt and gave me an attitude It's a store. They should learn to have better customer service. UPS is good. This store is just bad. I'll never come back. I'll rather go to the UPS at Staples next door. read more

Came here for notary services around 3 they then told me to come back after 4:30 I did they were very slow because they only had one employee. read more

Total rip off. They charge you for everything. I went to drop off a prepaid shipment with printed label. The guy took the label and TAPED it to the side of the boxed without asking me and then charge me $2 for taping!!! Why can't he put it in the UPS sleeve? I had similar exp before where they refuse to print out the shipment label out of UPS computer but their own, and then charge you $2 per page! Total fail!!! read more

Worst UPS store. Owner is v rude and doesn't have respect for his customers. Tracking number I had for my online printed shipping label was totally different then what they printed out for me. I went back to get some clarification. Owner's response was " i don't know and I can't help you. " Never going back to this location. read more

The owner of this store is an incredibly rude guy who has no understanding of how to talk to customers in a polite tone. We only come here when there is an urgent package that needs to be returned/shipped otherwise we are willing to go the extra mile to just avoid coming into this depression inducing store. The other reviewers who can't understand why this store gets such negative reviews maybe went their once and had a good experience but for others it is a nightmare. Because the moment you need assistance and ask a question regarding the shipping the owner gets rude and defensive right from the beginning and then there is no turning back. I hate this place and the guys just ruins your whole day or evening!! read more

Bad service all around. Drop off for ups where scan needed and the owner and Asian worker refused to take package. The app says clearly the ups will print label and the owner wanted to charge for this service. Pls look for actual UPS store to drop off. This store is just an authorized dealer but I really thk the store should be retrained due to lack of procedure. The couldn't scan QR codes from UPS site. Bad business for UPS stores read more

Employee Saumil was extremely rude. He was rolling his eyes every time I answer & was unpleasant the whole entire time. He told me the price for one box is $180+ & I told him that I'm not going to send it thru them he said, "Well why didn't you go to USPS then?" Like what the f*ck?! DON'T SEND OUT PACKAGES FROM THIS BUSINESS! read more

Went to drop off my ATT Uverse equipment since I cancelled my TV service with them so I went to this store. I noticed that they also ship out USPS packages. So I thought "cool" two birds with one stone. The Asian man at the counter was friendly and polite but somehow couldn't figure out how to calculate shipping for a "USPS small flat rate box" I figured it's not hard to calculate the shipping since its a "flat rate". He then calls his African American co worker. After some fiddling with the keyboard he says "$17.92" I look at him confused for about 2 minutes. Then I say "how much?" He says its region A that is $17.92. I say no way its like 5 or 6 bucks. Its a flat rate box. Anyway I proceed to take my package and literally run out of there. I then go to the USPS office of Abel and low and behold. I pay $5.80 flat rate. TLDR version: Stay Away they will steal your money! read more

Ok, so disclaimer first - if you are coming here to drop off a ready-to-ship item (such as a ZAPPOS return or other item with prepaid label) you should be ok, perhaps because that doesn't require a human to work - they just scan the label. Now, problems - in a nutshell, the guy who runs this place is not the nicest guy, but more importantly, customer service is basically not in his vocabulary. My parents sent me an a box, complete with the address written on a label already - but the UPS store here somehow muddled that address, and sent it all over the place. I called to find out about this, and aside from basically not wanting to help me at all, they coped out by telling me the "receipt" they handed my parents was the end of their liability. My parents can't see that tiny writing...that was the whole point of writing the label on the box in the first place so the clerk would not have a problem helping them out. I basically got a lot of excuses out of this guy who obviously didn't give a care in the world. Have filed a claim with the UPS corporate office (M-F 6am-5pm pacific time, 888-346-3623 direct line if you have a similar experience. Maybe we can get this store under new management) read more

Do not waste your time to come here and do drop off. I have done dropped off the past 3 years at the various locations. This location service sucks! I tried to explain that the label is purchased online and the guy wouldn't get it. He refused to take my 2 packages. read more

The UPS Store - Shipping Centers Near Me - Milpitas, California

Terrible customer service! Very unfriendly personnel. There are good reasons why they rate so low. And above all, they don't care about it.

I wish I could give zero stars to this terrible business. I don't know why they are running a business. They are trying to cheat all their costumers and the service is so bad I don't understand why they are still in business. I've went twice and both times they have tried to overcharge me. In the regular postal office shipping for a letter is $4 the guy at the store tried to charge me $18 for regular postal Mail.WORST UPS STORE EVER! read more

Used Yelp to find a UPS store to mail out a couple items. This one was the closest to my parent's house so I stopped by only to find out that something I mailed (which was .05 oz by the way) would end up costing me over $20. WTF? They said that was still my cheapest option to mail something out. Do yourself a favor, save your wallet and go to a USPS instead. I swear this place highjacks their prices up. read more

My previous experiences at this place was generally not good, but this time it made me regret greatly to come here. I chose to pickup my rental lens at this place because it's close to my work. But when I went there to pick up, they gave me a surprise. They charged me $5 for coming here to pick up my package!!! I paid in cash, and the guy even tried to throw the receipt away right after getting my money, until I insist on asking for it. I checked with the rental company and they told me that the pickup service was supposed to be free. They are willing to give me refund on that if I have the receipt. Glad that I DID ask for the receipt!! read more