Nice people but bs policies I have never heard before. Came here to return my Amazon packages, they told me some specific QR codes need "original" packaging. I threw mine away and used another box which they deemed unacceptable and proposed me to buy a $5 box even though this wasn't "original" packaging. Really baffling in the moment read more

PSA - avoid this place at all costs. I wish I could give 0 stars. This place is awful. Come here if you want them to lose your package. My sister went to drop off a return (on my behalf as I was going to be out of the country) with a prepaid label. The employee said to just leave it and it would be shipped and he refused to give a receipt when asked. Judging from the other reviews on yelp, this seems to be a common theme - some people even stating that he repeatedly refused and had some serious attitude about it. Fast forward 2 months, the package was never sent to T-mobile where I was trying to send a phone return. Now I'm out the entire cost of an entire brand new iPhone and I have to contact UPS corporate. Given that the guy did not give me a receipt when I asked for it, it is doubtful that I will get my money back although I hope that UPS corporate is much more professional :( read more

The UPS Store - Here's a photo of the package they lost that I dropped off. He wouldn't give me a receipt or tracking number - Shipping Centers Near Me - Milpitas, California

Based off my experience of other UPS stores, this one clearly is that bottom of the totem pole. I can understand why everyone has left a bad review. Don't work somewhere that makes you feel like you hate life. Especially if you're customer facing. Asian guy was behind when I first got there. No customers at all. Said in a low grumpy tone "hold on" which I proceeded to wait. I had a package that needed to be shipped out and I just needed a box. Packing slips already printed. He then grabbed a box, stuffed it in. Taped it and handled it without any care. I had USPS shipping labels and then he proceeded to tell me he couldn't take it which was a blatant lie. I've gone to other UPS stores and have been able to drop it off. Oh and it literally says on the screen usps pick up at 430pm. I said it says right there drop off which he then says okay. Like seriously? These are things of value and we expect them to be shipped with care and a sense of urgency and if you're going to give off some shitty vibes, go do something that makes you happy. read more

The employee at this locations are extremely friendly and very helpful with notarizing and shipping packages.

Their customer service is horrible. Like the previous reviewer, they charge $2 just for the use of tape. I had a package with a pre-paid label to Canada. Usually there is a customs form to attach to the side of the package. They were out of those labels. I suggested, "Hey let's just use a transparent plastic bag and tape around as the invoice slip. Then the employee informed me that they charge $2 for the tape! First of all, that is a rip off. Second, UPS usually provide customers with tape, and those invoice slips. The manager of this UPS Store has horrible business practices. Avoid this place. read more

The new owners are friendly and efficient. Amazon returns are quick once you get to the counter and they give you a receipt.

Seriously, 159 reviews and most are 1 star negative reviews. This store, this customer service, this is example UPS wants to be remembered for? Over and over this place sucks the life out of me when I walk in there. I've used this store for a few services over the years and in about 8 or so attempts to give them my business they always have awful attitudes, never smile, say hello or act like they could give a damn. They excel at one thing, disappointment. They treat everyone that walks in there like there aren't alternatives to your shipping needs, or if they are aware that people have choices they think so little of the people that do give them business that they treat them like suckers. What gets me the most is their complete cavalier attitude towards their responsibility to represent UPS or act like a customer service outlet. The owner of this business clearly has no concern over the opinions posted here and makes no effort with his one employee (*the Asian guy who is called out countless times in these posts) to improve his customer service. read more

Fast service now due to new owner I guess. New employees are nice and helpful not like the previous one.

THE WORST UPS store I have been to. AVOID AT ALL COSTS Everyone, listen to all the raters who have given this place a horrid rating because it is pure fact. I unfortunately decided to disagree and came to this place, hopefully to give a chance but now I take it back. All I wanted to do was to ship one simple package for a return and guess what? I find that this package wasn't even cleared for shipment. Nothing. What a great way to ruin my holidays UPS. Now I have a fee that needs to be taken care of, and I am sick of finding people having terrible service here, in terms of personnel AND quality of shipments. Sure, the people who complained can just avoid this packaging black hole and go somewhere else but I WILL NOT let others fall into the same situation. This place needs to either be closed or UPS needs to really get it together here. NO EXCEPTIONS read more

Wow this store a as a very low rating. My experience with this location is quite on the positive side. The customer service that the staff provides me when I need any help is very good. They are friendly and patience. read more

If only a zero rating was allowed because the customer service here is terrible. I've been here before to drop off packages, quick in and out but I recently went because I needed to ship my passport for renewal. The manager/owner who assisted me made a sloppy transaction. I told him that this is for a passport renewal and he talked so fast that I could not understand and this is when I slowly came to realize, I was being hustled. He threw in the fact that I'll need a prepaid label (I've done this before and don't recall needing one), he made it seem as though it was required and I trusted that he would know best but it seems he was just trying to charge me more. The total ended up being over $100 just to ship and the prepaid label, I left the store feeling confused. After, I gave him the benefit of the doubt but after reading the prior reviews of others, something seemed shady so I emailed the passport agency to ask if a prepaid label was required and they basically said it's really up to the agency but it's not required...on top of that, I paid for express shipping and was told it would arrive there on Tuesday...it arrived on Thursday instead so it took 5 business days so I wanted a refund for paying express. I called UPS and whoever picked up was not happy to speak at all, they kept sighing as if they did not want to deal with anything and said they will have the manager call me back. 2 business days pass and still no call back so I called again. I spoke to the manager who was rude and he basically said he can't control but I mean if I paid for express...in a way...you would hope it would be somewhat controlled. I get things happen but a partial refund of the difference of regular versus express shipping would make sense. He said no and said I was lucky that my package was even shipped (that's comforting). I then mentioned the prepaid label and how I was informed it was not needed but he said if I came back that same day, it could have been voided but since I did not, no refund whatsoever. He kept cutting me off and I understand it is COVID but at the same time, I wish the delay was mentioned in the beginning before I paid over $100 for shipping an envelope...I learned my lesson and will not be coming back here. If I need to ship something for UPS, I will definitely be driving to another location, no matter the distance due to this experience. read more

There is always a long line here that takes forever. I've tried at multiple times of day on weekdays. Don't bother!

Line is always out of the door, only one employee who takes forever to get people in and out! Horrible customer service.

This is the last straw for me this ups location. I came to return a cardboard box that I purchased few weeks ago. The associate had to call the manager to see if I could return the new box with a receipt. He said they don't accept returns and I would need to exchange it for another box which I don't need. They charged me 15% restocking fee to literally put the box back on the shelf 10 feet away. This owner and establishment are the worst as the other reviews say. Not to mention I had to wait 30 min for all this to transpire. read more

I think the store is under new management and ownership. The service is completely different from my previous ones, and its outstanding. I was here today to take passport photos because CVS no longer do so. The gentleman here is very nice and polite, explaining to me how its charged -- digital vs hard copy. And make sure I understand the cost and okay with it before proceed. He even ask which country's visa or passport I'm applying for as some country has different restrictions. Mine is US Passport, so he quickly tell me to take off the glasses, and make sure hair is moved back to show the ears, as its required. He took two pictures and went over with me with his recommendations and why. Throughout this time, there is another staff (lady) who was helping the other customers with shipping and patiently answer any questions customers have. Based on my observation, they value their customers and provide excellent service. I know this location used to have bad reviews, and its a tiny store. So I want to yelp right and will call on folks who gave up this place before to try this location again. I will definitely will come here for all my shipping needs and amazon returns. :) read more

The old Indian man is pretty rude. He just threw the receipt at u as if he throws out a piece of trash

Returning our projector screen which is about 10 feet long -- boxed up nicely and were instructed specifically by Amazon to bring it to UPS and they wouldn't take it. There's also a sign that says "big or small we ship just about anything" Lol. Well I guess this was too big for you to handle... read more

This ups store does anything and everything to make a quick buck. Very hard people to deal with. Rather drive an extra 3 mi to the next ups store. read more

Hung up the phone after my question. & Didn't answer the phone after that but not just didn't answer it was like they kept hanging up the line. After reading the reviews it seems like I'm not the only one experience rude customer service. Something is wrong with this location. read more

Very very rude guy here. In fact I would say the owner is a fraud . First of all he keeps saying he has to do hassle , if he can't handle business I would say shut off the business and do something else. He is not willing to serve the customers and plus biggest complaint is he is not giving us refund though ups.com has already given him refund and ups agrees for refunds. He doesn't want to give the refund to customer. This is a fraud. read more

Lazy guy, tired face and voice all the times! Came there, he asked me question informally! I called to store in the early morning to check the item, tiredly replied, "hold on" then 3 minutes later he answered me because he needed to talk to another customer in store but first come first serve!!!???? I hanged up the phone cos too annoyed of this guy, useless and lazy read more

Wow, whats with all the haters? I too don't get it. This place is much better than FedEx. I remember coming to this location about two years ago when I had to send an EDD check that needed to be sent urgently to Hong Kong. The guy who served me immediately sympathized with me and immediately whipped out a package size envelope and asked for the address that I specifically wanted to send it the correct district of Hong Kong. As he rang up my order, he told me to come to this particular location, if I have an urgent need to send something in the future to anywhere such as a particular district or area of Hong Kong. Now, that's service with a smile. read more

Not sure why this store receives low rating - we came here a few times and it was ok .. no fuss. Although I admit the customer service can be a bit better (no smile, no greeting ?) perhaps they are overwhelmed with demands since the volume of shipments and returns increase due to the coronavirus because of more online shopping. read more

Tell, and their fascist ways keeps deleting my review for this place...probably because they took hush money from the owner. But here it is, and I will continue to post it until Yelp gets their shit together: There is an Asian gentleman there who does not seem to care much for his job, much less life. Maybe, it's because his life sucks, no one loves him, or he's so entitled that he thinks he's the center of everything. Anyways, I went to drop off a modem to be returned back to the vendor from which I got it. He seemed rather annoyed that I, as a customer, had the audacity to stand before his holiness. Then, there were two other customers who came in after me, he takes one look at the line, sighs deeply, mumbles something to himself, and proceeds to take my return like he hates life. I thanked him, even though he did not deserve it, and he just grunted. Rude! I know the UPS Stores are not really known for their customer service skills, but come on now, I've been treated better at the airport! I think I'll be taking my business elsewhere - I suggest you do the same PS, Dude, for the love of God, shave that pathetic excuse for a half moustache off your face - it makes your already dirty appearance seem worse. read more

I came in a couple times to drop off packages and every time, the person assisting me with super helpful and nice! I was able to finish everything quickly and there was no wait. Compared to the other UPS stores nearby, this one has plenty of parking right in front of the store! Which is a plus! I recommend coming here, they have great customer service and there is usually no wait at all! read more

Don't come here, your pkg will be here for few days before they send it off!! It happened to me soooo many times ughhhhhh

These guys are great - fast service, reliable, and friendly. Would highly recommend to everyone!

I have contemplated writing reviews, good and bad, in past but this is going to be my first review for the extremely rude owner. I came for Amazon drop off and brought the item as it was delivered. The employees and owner told me, you need to box it in another box and label it. I told him this is how it was delivered to which the owner very rudely went on to say, "I don't know how it was delivered but I DO KNOW HOW IT IS SENT!". No, I didn't argue before or after. I got rude response right away so I just walked away but suggest people to be prepared for this behavior by the owner. read more

The new owners are extremely kind and attentive! I always do my Amazon drop off at this location and I get in and out within 2 minutes.

Why is this place such crap? The older guy act as if he is doing us a favor with that shitty attitude and poor customer service. I should've read the review before I came here, a utterly disappointment ordeal, all I did was drop off several pre-paid amazon packages. ALL YOU HAVE TO DO IS SCAN THEM. Goddam how is this place still open. Yes, I do want a receipt, and I could at least get some acknowledgement or response when I ask a simple question. read more

I always came to this store to drop off the packages, the manager D very helpful and friendly. Advise for Gem B. customer, you should call 800 number UPS Corporation to locate your package or check it online it website, btw all the ups store in franchise operation, they got no authority to locate and look for your package. read more

Great customer service , as a business owner I always enjoy to work with the staff of this ups location they very helpful 5 stars indeed

This store has a super convenient location, but that's about the only positive thing I can say about it. I honestly don't think I've ever seen a mailing store that was so dysfunctional. At any given moment they could have a line out the door, one frazzled employee, and stacks of boxes scattered around in utter disarray. Side note, the store is also in DESPERATE need of an update/renovation. It looks like it was opened in the 80's and has seen not a single amount of TLC put into it ever since. read more

Dishonest! Came in to ship a document to the east coast. I was being helped by a clerk who was pretty cool. But then his boss/manager asked him to do something else and went on to replace him on the counter. I thought, 'ok, cool. Pretty good customer service.' Then suddenly he said that it will be $88 to ship the envelope. I asked "What???" Then proceeded to ask the next cheaper service. I needed the envelope delivered in a few days, not overnight. He said, the next level down is only $8 cheaper. My fault for not knowing the prices beforehand. I decided to pay the $80+. I went home and saw that Next Day is indeed around $90 but 2 day is less than $30! Everyone is reeling from the pandemic but losing your integrity and being dishonest is just next level. I will not be a repeat customer. Avoid this place if you can. If you can't, just research beforehand as you cannot trust the manager/owner of this place. Either USPS or Fedex for me next time. read more

This store is run by new owners. Unlike the previous owner who was not very nice, this couple is friendly and very helpful. I think it's unfair for them to inherit all the negative reviews based on the previous owner. read more

I like going to this UPS store because of location and plenty of parking. This UPS store has been under new owner/management for some time now. It is much better than the old one. I have seen lots of bad customers who came here; for example, just went here not buying anything but charging his phone from their outlet. Another customer tried to get free box even though it was for sale. The owner is very patient. I would recommend this particular store read more

Ownership changed! Now I'll be going to this store to drop off my packages. The new owners are extremely courteous and responsive! So glad the previous owners are gone!! read more

This store is weak. I got a package notice to pick up and I ran into Ramon behind the counter. He acted like he didnt want me there and asked me to come back. I said nah b and he reluctantly got my package. What a jerkoff Ramon is. Another lazy incompetent quasi postal worker who should be happy to have any job. Avoid like the plague!!! read more

I came by to simply drop off a prepaid package during my lunch I get there and there's a line of about 12 people in front of me the line is out the door I wait in line for about 15 minutes and the line did not move by one single person this was the slowest and worst experience I've had at a UPS. I would not come back here again I would not recommend it for anyone to come at any time to this location I came by at around 2:30 PM not even peak time and did not even get to ship of my package to ruin my lunch that was wasted waiting in line read more

Owner is rude tried to price gouge me as a customer to send out an envelope?! The man was not helpful just trying to get every dime from customer. I hope your business does not recover from the pandemic. Simply horrible business ethics. Going to report this issue during these trying times read more