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The UPS Store

2.0 (291 reviews)
Closed 9:00 am - 7:00 pm
Updated 1 week ago

Services - The UPS Store

Copymaking services

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Mailbox centers

Printing

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Shipping centers

The UPS Store Photos

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Reviews With Photos

Don N.

Today, I came into this UPS store as I have done for the last 4 years to pick up a package from Walmart.com. The owner had asked me for my I.D. as he normally does (every time for the last 4 years). Expecting as it always was in the past that my maiden Vietnamese name is Dieu, and my naturalized American name is Don, but the last name and address is exactly the same, being Nguyen as the surname and the address IDENTICAL on my California Driver's license. So what's the big deal this time? He then asked me for the last 4 digits of my UPS tracking number which I said no problem, I will pull it up on my Google Pixel smartphone right then and there. Then a line forms as it always does and he says he doesn't need it anymore. I tell him just give me a minute, and I will provide the UPS tracking number. He then begins to lecture me AGAIN about how my name doesn't match. I respond yet again that my naturalized citizenship name Don is on ALL my pertinent IDs and even U.S. passport, but my Amazon and other shopping info names are on my original maiden First name. We get into an argument in front of forming long line, and he tells me I should go to another UPS store. So I will. Just changed my UPS pickup location to a different store. I told him that he should take a look at his Google reviews, because they are accurately rated at 2.5 stars for a valid reason. Nobody needs to go through all this nonsense just to pick up their packages. I gave him an extra star because none of this was an issue for the last 4 years of picking up packages from this UPS store.

Inside
Maggie G.

Most UPS stores have packaging tapes readily available. Even post office has tapes available as needed. I Normally will have my shipping package nicely seal before I head into a shipping store. This time, I had a question about the item that I was going to ship and didn't want to seal the package before I ask about the shipping question, and I was reluctant to bring tape because each place I've been to has tape available. As I finished with my question and asked for some tape. I was told next time, I need to tape my package before coming in. I was thinking to myself, is it that big of a deal to use their tape? How much does it cost? I was disappointed about their customer service.

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1 month ago

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2 months ago

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5 months ago

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2 years ago

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2 years ago

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1 year ago

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8 months ago

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1 year ago

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9 months ago

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3 years ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

UPS Store changed owner. This new one is good. I want to update my review so my old one doesn't reflect the new ownership change.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

Staffs were very kind and nice. they seemed very careful too. I do not understand the low review.

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2 years ago

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2 years ago

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3 years ago

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1 year ago

I am happy to support the new owner and its team who are respectable, organized and courtesy. Returning Amazon packages was a breeze.

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2 years ago

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3 years ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

After change of ownership 2 years ago, this store gets much better now.

Mentioned in 4 reviews

Read more highlights

PostalAnnex+ - Physical or virtual mailboxes we offer both!

PostalAnnex+

(231 reviews)

I had an amazing experience at Postal Annex! I originally reached out through Yelp with a question…read moreabout their notarization services and was honestly surprised when they replied within 20 minutes. That level of responsiveness already told me they care about their customers. When I went into the store, I was a little unsure about the notarization & apostle process, but the employee took the time to thoroughly explain everything and walked me through the entire process step-by-step to make sure I submitted my documents correctly. They were patient, professional, and made something that felt confusing incredibly simple. Even better, after submitting the documents, I had everything processed and back to me within 48 hours. The whole experience was smooth, efficient, and stress-free. Excellent customer service, fast turnaround, and very knowledgeable staff. I highly recommend Postal Annex to anyone who needs notarization or shipping services. I'll definitely be coming back!

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

Staples - Be Your Own Boss

Staples

(173 reviews)

Staples- first off Ty for adding Amazon returns to your stores…read more Second whoever is the manager, please give Sean a big raise. I normally don't review employees but he really went above and beyond. There were multiple people in line from purchasing. Amazon returns and passport pictures. He was able to keep everyone calm, was soooooo efficient and got to everyone in a timely manner. Give him that well deserved raise!

I really want to rely on this location for my professional and creative projects, but after…read moremultiple attempts, the inconsistency has become impossible to ignore. For a "pro-level" printing hub, the experience consistently falls short of the mark. Here are the primary pain points that continue to stall my workflow: * Knowledge Gaps & Technical Friction: There is a significant disparity in the expertise of the staff. When you are paying for professional print services, you expect the team to understand paper weights, bleed margins, and finish types. Unfortunately, I often find myself explaining the basics of my own file requirements to staff who seem unfamiliar with their own equipment's capabilities. * Online Order Discrepancies: The online ordering system allows you to select specific dimensions and finishing options, yet these instructions are frequently ignored. Most recently, I requested a custom cut for a project--a service clearly offered and paid for online--only to be told at pickup that they "don't do that here" or "the machine is down." It defeats the purpose of "Store Pickup" if the project isn't actually ready to the requested specifications. * Operational Silos: The biggest hurdle is the lack of cross-training. If the dedicated print associate is on a break or off-shift, the rest of the floor staff is either unable or unwilling to assist. I've stood at an empty counter while multiple employees walked by, only to be told that no one else has the login or the training to simply hand over a completed order or check a status. The Bottom Line: If you have a simple, standard-sized document to print, you might be fine. But for anything involving custom dimensions, professional finishing, or a tight deadline, the lack of accountability and technical skill makes this location a gamble. Until they invest in better staff training and bridge the gap between their online promises and in-store execution, I'll be taking my business to a dedicated local print shop.

The UPS Store - shipping_centers - Updated May 2026

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