The UPS store is close and convenient, and is now my go to location for Amazon returns that do not require packaging. The staff are polite and efficient. They provide simple and efficient service. The customer service is much better experience than before. Keep up the good work. read more

Really bad customer service. Their English is not very good. The attitude of a Chinese guy is rude. He didn't do any thing wrong but he needs to learn how to be a respectful person and good customer service read more

I recently visited the store this Saturday and them very surprised by some of the past reviews very blessed that the service I got was top-notch if I had more stars, I would definitely givegive them more. A gentleman that was at the front desk help me with everything I needed to do step-by-step with a simple email. He was able to print on color for the delivery of the package and white and black for warning of batteries. Of course there was a charge for the copies but it was well worth because I didn't have to do anything myself just show him the email and he took care of the rest. It was an excellent service for me thank you very much. I highly recommend this place. read more

I don't know why this UPS Store has such a low rating. Even before the ownership changed I liked to frequent this location because its convenient for me to drop off my Amazon returns and to ship things to friends and family. I do agree with the other yelpers, the new owners are nice and very welcoming. I've never experienced any bad customer service. The store is clean and prices are reasonable. I would definitely recommend coming here for your shipping needs :) read more

I'm here often to return packages bc it's not only closer to my parents home, but it's convenient that it's in my hometown and I trust this store to service my needs and ship my packages accordingly.  Not too long ago, I had arrived at closing and had my label printed ($2) and packaged for shipment, only to realize a few minutes (after I had already left the store), that I had used the wrong label for return on the box of items meant for another shipping carrier. SMDH. I immediately called the store one minute to closing and the manager or the man with glasses that's always there, answered and apologized there was no more time for me to return and retrieve my package, but that they could hold onto it until I came back the following business day. They held onto their promise, I collected the box and was able to ship it with the correct carrier.  The couple is always nice and accommodating. Even their son who popped out that one time to assist me. I feel bad, I should start bringing my own packaging tape with me. (Most UPS shops like in San Mateo or Sunnyvale locations charge you for this, but this location is not stingy). I understand why some reviews complain of being provided tape or not, but I almost always bring my package ready to go and usually need extra tape to secure the label. It helps ensure my package is ready to go and one less detail the store has to be responsible for. It certainly takes two to tango. This store is always busy especially during high foot traffic during lunch or after work. If you come first thing in the morning around 9 a.m., you'll have the store and services to yourself.  The only negative factor I can say about this place is that their internet is slow. So you might want to memorize their email address for printing purposes and compose your email in your car before you head inside the store.  I'm not sure what the negative reviews are about. I'm always greeted a good morning or hello when I come in and they are not busy. Politeness with everyone you come across goes a long way and that has proven time and time again that people will reciprocate that when you need their help. Come check out this store when you're in the area to see what I'm talking about. read more

I think a new owner took over. I had awful experiences with this store and the staff but due to proximity to my house, gave it another shot and had a wonderful and easy interaction and transaction with staff. Courteous, polite and helpful. Went back after a few weeks (maybe months) and they are the same helpful and courteous staff I encountered last time! So yes, it's okay to come here now. Wanted to review because of the very low rating probably caused by previous staff. read more

Today, I came into this UPS store as I have done for the last 4 years to pick up a package from Walmart.com. The owner had asked me for my I.D. as he normally does (every time for the last 4 years). Expecting as it always was in the past that my maiden Vietnamese name is Dieu, and my naturalized American name is Don, but the last name and address is exactly the same, being Nguyen as the surname and the address IDENTICAL on my California Driver's license. So what's the big deal this time? He then asked me for the last 4 digits of my UPS tracking number which I said no problem, I will pull it up on my Google Pixel smartphone right then and there. Then a line forms as it always does and he says he doesn't need it anymore. I tell him just give me a minute, and I will provide the UPS tracking number. He then begins to lecture me AGAIN about how my name doesn't match. I respond yet again that my naturalized citizenship name Don is on ALL my pertinent IDs and even U.S. passport, but my Amazon and other shopping info names are on my original maiden First name. We get into an argument in front of forming long line, and he tells me I should go to another UPS store. So I will. Just changed my UPS pickup location to a different store. I told him that he should take a look at his Google reviews, because they are accurately rated at 2.5 stars for a valid reason. Nobody needs to go through all this nonsense just to pick up their packages. I gave him an extra star because none of this was an issue for the last 4 years of picking up packages from this UPS store. read more

The UPS Store - Shipping Centers Near Me - Milpitas, California

We've lived in Milpitas for 27 years and done business all around here, and I can't remember when this UPS store wasn't at this location. We've been dropping off packages regularly (3-8 times a month) for about 8 years for business shipments. For about the past 6 months, we've used this location for both inbound and outbound shipments for my business. I was checking this morning to see when they opened, because I need to go pick up a shipment for a customer order that we need to get shipped out tomorrow, and saw the terrible rating this store has. To me, this two star rating makes no sense. Even considering they seem to have had a change in management in 2024, we've been dropping off packages for outbound shipments more than once a week for 8 years. I think, after checking with all my employees, we've had a grand total of two incidents of rudeness or a general customer service problems. In 8 years. My wife, who drops off Macy's return packages sometimes multiple times every week, confirmed this is her experience. In the past 6 months, I've been going in myself for inbound and outbound mail/shipments nearly on a daily basis for my business. One time I had 3 separate shipments waiting for pickup, but they told me there was only 2 shipments. I left to check the tracking status, then came back after confirming they had mistakenly not given me that third shipment that I needed. I gave them the tracking number, they checked, and it had been stored improperly, so they missed it. Both of the people there, the asian lady and the asian man, apologized repeatedly, profusely, and I was just confused, telling them it was all fine, everybody makes a mistake sometimes. The next day when I went in to pick up another shipment, the asian lady again apologized repeatedly for that previous mistake, and I smiled and said it was fine, at least they didn't lose it. This store gives us a receipt for dropped off shipments every time without asking, no charge. They take both regular and redirected UPS shipments, again, no direct charge. They host mailboxes and take and hold shipments of any size, even up to a full palette, but like the asian guy told me, they have limited space, so a palette shipment might be stored in front of the store. No problem for us, we'll pick up same day, it's just nice to have a place that could even receive a full palette shipment. They take outbound USPS shipments, but warn that after a certain time of day (10-11am), they go out the next day. No problem, because I've never had to wait behind more than 3-4 people in line, while the regular post office you often wait behind 10-15 people. This place will do just about anything you want if you ask. Give them a chance. read more

I've visited this location numerous times, and the customer service provided by the Asian man has consistently been poor. It's unclear why or how he continues to represent this UPS facility, as his service reflects a lack of training and care for customers. If possible, I would rate this place 0.5 stars. I strongly recommend avoiding this location. Ps. Read all the other reviews. They all say the same thing, yet management has done nothing to correct this manner. Obviously they are not concerned with their image or reputation. How many stars do they have? Oh yeah. Closer to zero than 5. Says it all. read more

I really like this UPS location and the people working there are nice and respectful! Clean facility, quick service, and respectful employees. read more

Great service and very clean store. Now I know where to go when I need a notary. The young lady that helped us was professional and very courteous. Thank you. read more

Most UPS stores have packaging tapes readily available. Even post office has tapes available as needed. I Normally will have my shipping package nicely seal before I head into a shipping store. This time, I had a question about the item that I was going to ship and didn't want to seal the package before I ask about the shipping question, and I was reluctant to bring tape because each place I've been to has tape available. As I finished with my question and asked for some tape. I was told next time, I need to tape my package before coming in. I was thinking to myself, is it that big of a deal to use their tape? How much does it cost? I was disappointed about their customer service. read more

The UPS Store - Inside - Shipping Centers Near Me - Milpitas, California

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I never want to go to yelp to review any store because it will affect the local business. This will be the first review in my life. Last time, I come and drop off the box to return to the Amazon. Usually, my father help me to return so I do not know I have to tape the box. The old guy with the glass was really mean to me and ask me to go home because the tape is not available and he would not help me to tape the box. I brought the box home and return it again by Staples ( next to the Safeway) in the same plaza. Staples has good customer service. Today, I went back because I have to return 5 big boxes. Seriously, I would tell myself that I have to go to other UPS. Not this location, but no UPS open on sunday. So I had to go to this store. The same old man is mean to me again. All my boxes is around 20-30 lbs. When Im in front of the counter for him to scan my lable. I asked him to help me. Because the boxes are big. He said no. Then after he scan, he asked me to leave the box on the floor by myself. All the small boxes i did it. And the big box, i asked. He is mean and finally, after I scratch myself and bleeding. I asked again and he helped. Otherwise, he would not help. Which I have to pay for the fee, money, time. This store is not the right place for customer service I hope the manager, the boss, the owner can read this review then they should have done something to the Old guy so he can have a better customer service. Thank you read more

Since the change in management the service level has increased exponentially! You can just get the feeling that everybody is much more happier when they come in now and they get you In-N-Out quickly and efficiently... read more

Horrible & rude customer service by the Asian lady and the Asian man who works there. I used to only come in here to drop off packages and when I opt to use the self served machine, I would get shouted at to come to the counter but when I do, I get treated like I'm begging for them to process my returns. read more

This is to follow up with my previous post of this UPS store at 142 N Milpitas. Today, Gov't of Canada called and said my passport photo taken at this store has glare and can't process my application. I have to re-take the pic. This delay upset my coming trip and I have to go through lots of hassle for my trip booking and pay extra to get a temporary passport at the Canadian Consulate in person... I'm so upset!! read more

The UPS Store - Shipping Centers Near Me - Milpitas, California

UPS Store changed owner. This new one is good. I want to update my review so my old one doesn't reflect the new ownership change.

I've been to this UPS and another one around the town since I'm a local for almost 10 years. Here was previous owned by someone else and that dude worked here which was rude, so I turned to the UPS on Warren Ave in Fremont for w while even it's further distance for me. This UPS changed to a new management team for quite a while already after the pandemic and they are so friendly & helpful! (Seems it's owned by an Asian couple). They greet and thank you for the business that you come in with (even when the times I was just making my Amz returns). Very fast to get you serviced and I hardly have to wait for long. Once I realized this store is under new ownership and tried myself, I'm happy with the service so come back most of the times now. Seems the low rating shown has been carried over from previous management which I think is not fair. Don't be hesitated to come here for services. I'm so glad to see more good things happening for locals! read more

I have used this UPS location multiple times and I have never had problem with mailing or returning items or their Notary service. Although the owners don't crack a smile they are polite and helpful! It would be nice if they smile and be welcoming to patrons of their establishment! read more

I use this location primarily to return my unwanted Amazon purchases. The Asian couple who work here are very friendly. I like their customer service attitude MUCH better than any other shipping competitor nearby. read more

Always great service every time I come here. The staff is always nice and patient. This location is always busy, but the staff and service are exceptional even with ridiculously rude and impatient customers. read more

After change of ownership 2 years ago, this store gets much better now. Staff is now more friendly and helpful. I usually come here to drop off my return back to Amazon read more

Staffs were very kind and nice. they seemed very careful too. I do not understand the low review.

Summary: UPS stores are great, just not this one. Use a different one. Based on today's experience, this would be a 1 star review. However, we've gotten decent service in the past, so I'll award two. However, let me relay today's experience. The UPS store costs more than the post office. Why? Convenience. You go with something you want to mail, an address and money. The item may not be packaged quite right, or at all. You give them money to solve any packaging problems you're having and to mail your item. They don't understand that here. I showed up with a box that had an amazon return item. The box wasn't closed because I ran out of tape - figured I could address that at the UPS store. The following dialogue ensued. Emp: "You have to leave. Come back when the box is tape closed." Me: "You can't tape it closed?" Emp: "No. Come back when box is tape closed." Me: "Can I just buy another box please? I don't want to wait in line again." Emp: "Go tape the box. Then come back." She didn't even offer to sell me tape, which I'm sure they have. I went to the Berryessa store. Pre-emptively, I grabbed some tape off the wall. I had the following dialogue. Me: "I need to mail this amazon return. I ran out of tape to close the box." Emp: "Oh, would you like to buy that roll of tape for $6? Or, I could tape it closed for $2." Me: "Please tape it then, and I'll leave the tape. Where do I put the address label?" Emp: --He showed me exactly where to put the label, explaining it clearly.-- This Milpitas store really needs to get their priorities straight. Obviously, it's not prioritizing the customer's needs, but their own. read more

My wife and I come here often to pick up and to mail our packages. The couple who run this store are always very helpful, courteous and responsive. We are glad to have a UPS store in a convienent location for us and with such a good staff and services! read more

I needed some tape & scissors to send the package & they said they couldn't help me. Just pathetic. Don't come here. The 2 star average isn't low enough. read more

I should give this store a zero star. I read the previous review, there's a customer same as me. Customer service is extremely poor. The old Asian man with glasses is super rude. I have my package delivered to UPS access point and I choose this store because it is close to my house. I showed him my ID, showed him my email the delivery notice to this store then he went to grab my package with my name on it but guess what, he won't let me pick it up just because there no my home address on it. That's a stupid thing right there. The owner should teach this guy a lesson, my husband go here all the time for Amazon package, but now you are loosing a customer. No wonder this store has 2 stars. SAVE YOURSELF A HEADACHE AND GO ELSEWHERE! read more

Went to UPS store asked for fasted document delivery. Offered $126 "USPS international priority 5 days Delayed for 3 weeks. after multiple calls no updates. I had to mail again through other courier. My Package finally delivered 26 days later by USPS. no refund or anything offered. Terrible experience UPS service line refused to service UPS store too because they are not "owned by UPS".... read more

I am happy to support the new owner and its team who are respectable, organized and courtesy. Returning Amazon packages was a breeze.

I had to find a notary for a time-sensitive task, and the woman at this UPS store was so helpful and quick! In addition, I had a USPS package that I needed to mail out, and the guy working there kindly let me know that he could take it, but wouldn't be able to scan it for the USPS system. I really appreciated that he let me know this, and that he was offering helpful advice. So great here! read more

I stopped in The UPS Store over this week to take care of shipping a prepaid package and to return some Amazon items. As I entered the store, there were two people in front of me. One was off to the side filling out some paperwork and the other person went to the front desk to take care of their mailing. They took care of their transaction pretty quick and then I was up. The person at the front desk greeted me and asked me how he could help me. I let him know I had to do a mailing and some Amazon returns. I first started with the prepaid labeled item and mailed that first. Then he was patient as I had to do around five separate returns. He completed my returns in a fast and friendly manner and I was on my way out. It was also nice this place opened a few minutes earlier than their posted hours on their door. read more

Each UPS store is individually owned. Please save yourself and do NOT go to this one. The service is horrible. I've come here 3 times and all 3 experiences have been horrible. The employee or owner there would not even give me the store number to file a complaint, which I had to find on my own. read more

The UPS Store - Shipping Centers Near Me - Milpitas, California

The old asian guy was rude about me wanting to measure my box. The woman was sweet. Not coming back because of the guy. Talk about nickel and diming. Im surprised they didn't charge me to use their pen. read more

Worst customer service by any of their workers at the Milpitas UPS. The limited help that they offer is only ok if you have to buy something. Terrible service. They don't even deserve 1star read more

I'm a bit surprised by the low rating, but you know, everyone has their experiences. I came in, dropped off my packages and headed out on my happy way. It was quick, easy, and really didn't have any real issues with any of the folks there. I guess I was lucky? Either way, this UPS is located in a large plaza in Milpitas in the same place where there's a Safeway. It's off on the side so you can't really see if from the street too well if you're coming from Calaveras. Convenient if you're in the area. read more

This store will lose your package if you give it to them. I left my $200 printer at this location and they never scanned it as a drop off. I can't get a reimbursement or refund from the printer insurance because they never gave me a receipt. You're better off going to the UPS store on Berryessa if you can take an extra few minutes to drive. DON'T GIVE THIS PLACE YOUR BUSINESS. read more

The UPS Store - The only update I received on UPS website was that the label had been created. NOTHING ELSE. - Shipping Centers Near Me - Milpitas, California

I should have learned my lesson when I left my first review. Came back to do another simple Amazon return, the person scanned and handed me my labels and I had to label everything and made sure she scan my packages. Horrible read more

I've updated my review because the last two times I've been here I've needed additional help beyond returning an Amazon purchase and the person who helped me was beyond patient and willing to help. I came in needing to make a copy of a form that I then needed to then send out. The person who helped me made the copy for me then proceeded to help me with mailing out my letter. A few days later I came in again needing to mail out an envelope via USPS and needed tracking number. Again she was so helpful and patient. The line was soon almost out the door but she remained calm and focused on helping me. read more

I had to go to return the Amazon goof up that they did. Unfortunately the return was to a UPS store. The QR code said customer package which meant I had to tape it. Out of the two guys working there it was the Asian guy charged me $2 for them to tape it. I said why do I have to pay for the mistake that Amazon made and I am returning on behalf of my mom. He has not processed the return because I got mad and left. I gave the $2 and he is an idiot. It's not a Store policy to pay for taping. My mom said the UPS store by her in PV doesn't charge for taping. read more

Super sad and to see a mix of old AND NEW negative reviews... actually surprised there are negative reviews currently... this UPS has new owners that represent great quality customer service we should all expect from any establishment. And with our world of online consumption and commodities UPS stores are pretty imperative in our society. Of course the lines can be long for package drop offs and notary services. But if someone complains about a $2.00+ print job, it's kinda unfair. You're not only paying for the product that you obviously need, but you're paying for the convenience. IMO a ma & pa franchise spot can price as they see fit that is appropriate to the cost of living. Also this location is really good and I've never really had to wait too long. I appreciate them ventilating their space but keeping front and back door open :) read more