1. Ace Embossing

0

Milpitas, CA

Ace Embossing

4.6 (9 reviews)
Closed • 9:00 am - 4:00 pm

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Response time

1 day

Response rate

100%

Services - Ace Embossing

Copymaking services

Scanning

Ace Embossing Photos

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2 years ago

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10 months ago

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FedEx Office Print & Ship Center - Otoo the staff here was extremely helpful and kind. Assisted me in reprinting label, resealing package, and off it went. Thank you!

FedEx Office Print & Ship Center

(143 reviews)

I absolutely love the Milpitas Fedex team! Everyone is so helpful and knowledgeable. Rahsaan is…read morethe GOAT! He helped me with all my prints for my wedding and it came out better than I envisioned! Even if my graphics may not be the correct size or quality, he doesn't just print as it is; he checks in and makes sure that the end product is always quality work! He goes above and beyond! Thank you so much, Rahsaan!

I'm extremely disappointed with my recent experience with FedEx…read more I went into the FedEx location on Friday specifically because I needed an overnight package delivered on Saturday. I explained this to the employee at the counter, and he showed me the available Saturday delivery options. I selected the 10:00 AM Saturday delivery service and paid $136 for this service. Before paying, I specifically asked him more than once, "Are you sure this will be delivered Saturday by 10:00 AM? What happens if it isn't?" He assured me that it would arrive by 10:00 AM and told me that if it did not, I would be eligible for a refund. Based on that information, I paid the $136 because the Saturday delivery was important to me. The package did not arrive on Saturday at 10:00 AM as promised. It was not delivered until Monday, which was not the delivery service I paid for or the delivery date I was promised. The frustrating part is that I specifically asked questions before paying because the Saturday delivery was important to me. I was given a clear assurance about the delivery time and refund, yet now I've been going back and forth through phone calls trying to get my money back and getting nowhere. I also attempted to file a claim online, but the system isn't working properly and isn't giving me a clear way to resolve the issue. Even the FedEx location where I originally paid for the service has not been able to help me get my money back. I paid $136 for a service that was specifically represented to me as a Saturday 10:00 AM delivery, and instead the package arrived on Monday. When the service wasn't provided as promised, I expected the refund I was told I would receive. Instead, I'm having to spend additional time chasing FedEx just to get the resolution I was promised. The delivery failure is one problem, but the lack of customer service and difficulty getting the promised refund has made this experience especially frustrating. If FedEx is going to charge customers a premium for guaranteed or time-sensitive delivery, they need to actually provide that service and make the refund process straightforward when they don't.

Ace Embossing - stationery - Updated November 2026

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