5 stars because Jasmine was so kind and patient with us! We had a lot of Amazon returns and she had great customer service. She waited patiently as we got ourselves organized. read more

Friendly staff, convenient location wirh easy parking. Usually, the lines are short and sometimes, no line at all.

I came for a notary and the representative responsible would not notarize my documents & attempted to write over things on my document and then refused to notarize my documents it if I didn't let her write on my legal paperwork. Complete idiot and should not be responsible for handling notaries. I mean a complete idiot she was not a lawyer or a representative who created the document and was only responsible for ensuring that I was the person signing the documents. She had no understanding of my document and it was not her business. I mean a complete incompetent representative and inconvenience to me. ***The reason for her refusal mind you is because my document said under the state of California it's perjury if documents are forged so she wanted to scratch out California and write in Texas and I was trying to explain to the incompetent employee the document is between me and California she can't write over that and would not make my document legal. read more

the service here is very fast. also they were able to patch up the poor tape job i had. got receipt very quickly.

Great team of people here. Friendly, knowledgeable and professional. Can be busy at times but they are efficient and provide services at competitive prices. Fast shipping, notary services, mail boxes... read more

I'll save you the trouble... continue down the road a few miles and go to the FedEx store. This place isn't worth the time, energy, or effort. I came here in the hopes of sending off my bridal proposal boxes and the only thing that was sent off was ME! I brought three smalls boxes in with the hopes of sending them off. I even declared that I didn't care how much the shipping would be. I was immediately met with the "I don't really want to help you attitude" the employees immediately began giving me excuses why they couldn't send it. What made me the most upset is that one of the excuses was COVID... which is I understood. The employee then began rummaging through my perfectly packed boxes with their bare hands. They quickly threw the items back inside and told me to go to FedEx. I left so upset but the bright side is that I did in fact go to FedEx and I was as treated with the beat customer service and taken care of immediately. So save yourself the headache and head to FedEx. read more

Poor service received from Employee 283897. Was charged for a box / tape / service to return my Amazon item that I brought back in its original packaging. Amazon told me that it was incorrect and to avoid this location. read more

Be very wary of doing business with this UPS Store. I recently had a package consisting of 4 boxes shipped here since I didn't want it left at my front door. The business I bought the product from contacted the store and they said it would be okay. I received a call at 10am stating the package had arrived and they charge $15/day/box. I got to the store at 10:20am and was forced to pay $60 to retrieve my items. So far my efforts to address this through UPS have been met with apologies, but since it's a franchise they say the store has the right to charge this fee, even though the UPS website says they shouldn't... I'm never going back there. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

what a scam. I had a package shipped from a UPS store in Chicago too this UPS store in Houston. we had to pay the shipping charges plus the $15 "holding fee" . ridiculous read more

Best customer service of almost any business. It's the Chick-Fil-A customer service for UPS. All of the employees actually care and want to help you. They run over when you enter to get you in and out as quick as possible. If by chance you have to wait, they acknowledge you and apologize for the wait. Just unbelievable service with such joy you feel like you are the most important customer. This kind of customer service is a lost art these days. Thankful for Stephanie and her staff. Well done!! read more

Best UPS store customer service I've encountered of all the UPS I have been. They are friendly, proactive and helpful. I'll be doing all of my mailing items here! read more

Best service in town #period. They go above and beyond to ensure that packages are sent properly. They are happy to wrap them up and it is refreshing to actually watch them work. Never any drama or bickering, they just get it done for you. Man I love west university..... read more

I love this location. The employees are always friendly and efficient. Only 2-3 customers allowed inside at once for social distancing. There's almost never a wait. There's plenty of parking. So convenient for Amazon returns! read more

I've said it before and I will say it again these people are amazing and the service is top notch! l love this store!

Outstanding team and great service. I am very happy that to have them in my neighborhood. I wish them the best. read more

Always an easy and efficient experience! I use them for all my shipping needs! Today their computers were down but they informed all the customers before entering and still were able to take care of my package. read more

Horrible this company always get my package stolen and they don't even knock on my door. Two packages that are worth more than $100 gone because of their careless self. Never buying anything online again because of this company. I'm so disappointed and unsatisfied. read more

We were in Texas and had to ship some items back home to California. The people at this store did a great job of packing everything nice and neatly. All our packages arrived on time and in very good condition. When we come to Texas, we will be using this place again. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

Stephanie is a rock star manager, greeting each person as they enter the store, providing cheerful service and making customers feel valued. But beware of off-putting Peter who is rude, sarcastic and spiteful. For all the great service Stephanie and the majority of her staff provide, Peter overshadows with his snarky attitude. read more

This is one of the nicest ups locations! The employees are nice and very helpful. I was able to drop off my Amazon returns with no problems! read more

Very friendly staff and their new Sunday hours (9:30-3:30) are so convenient. I walked in at 3:25 and they welcomed me and didn't make me feel rushed at all even though they closed in five minutes. If you need to ship anything, this UPS store is highly recommended. read more

I was looking for a UPS store and happened to just drive by. Fantastic and quick service even in morning and holiday rush time.