After a frustrating experience at trying to ship out time sensitive packages at the midtown UPS,…read moredecided to try out the Rice location. I've had marginally better experiences shipping out of this location than midtown. By marginally I mean there isn't usually a line out the door, but definitely still always feels like a queue. Rolled up at 8:15am. Again, store was completely empty with no one inside. There were several cars in the lot just waiting. We waited for five or so minutes and watched other frustrated patrons trying to open the door. Again, the sign outside clearly states they open at 8am. What an absolutely terrible experience and waste of time. Shipping is already annoying enough. But hate how you can't even get there early to avoid the crowds. I guess you just always have to show up in the middle of the day and stand in line for an 15-60min before an overworked and disgruntled employee takes your package.

I love this location - always so so helpful and kind! I had a couple of annoyingly complicated…read morereturns the other day, and they were so helpful with them.

This UPS location is one of my favorites - employees here are friendly and efficient. Sometimes…read morethere is a line, but I have never had to wait more than 5 minutes to be helped. I also love how easy it is to process Amazon returns at the self-service kiosks. Parking can be a bit tricky, especially during busier times, but remember there is street parking available along W. Clay Street!

I never leave reviews. I either walk away quietly or become a loyal customer -- but in this case, I…read morefelt like I was standing in a UPS Store operating in total chaos. This UPS Store is an absolute embarrassment to the UPS brand. I paid $260 for an overnight shipment under 10 lbs -- a time-sensitive package meant for one of our restaurant locations in California. What should have been a routine transaction turned into one of the most incompetent and unprofessional experiences I've ever had. From the moment I walked in, it was obvious the staff was poorly trained and completely unprepared -- a group of young clerks being micromanaged by an overbearing manager who seemed more focused on hovering than actually managing. I provided the correct address directly from Google, clearly visible on my phone. The clerk copied the street and number correctly but somehow entered a completely different city, state, and ZIP code into the system. When I discovered the error the next day, I immediately called the store. What followed was a display of incompetence, lack of communication, and zero accountability. The first employee put me on hold mid-conversation while helping another customer. After multiple calls, I finally reached the original clerk, Ivan, who put me on another long hold and promised to call back -- which, of course, never happened. Hours later, I called again and encountered the same level of disorganization and immaturity. Another employee could barely handle a phone call. After several holds, the manager finally took over and delivered one of the most dismissive responses imaginable: "Sorry sir, you confirmed the address, so there's nothing we can do." Not a single acknowledgment of her staff's mistakes or lack of basic attention to detail -- just an excuse and indifference. No apology. No ownership. No empathy. This location is a case study in failed management, nonexistent training, and complete disregard for customer experience. UPS Corporate should seriously investigate whoever owns or operates this store and re-evaluate their hiring and training standards. What's happening here is unacceptable on every level. If you value your time, money, or peace of mind, avoid this location at all costs. There's a reason their reviews hover around 3.5 stars -- and frankly, that's generous. Take my advice: go FedEx. They at least know how to read, listen, and take responsibility.

Very nice people but never open on time usually opens 15 to 20 minutes after stated open time…read more Today there were 7 people waiting to open - which finally happened at 9:15a - all in line commenced this location known for never being on time- 3 people left before opening and went to a different ups store

i wanted to make a online purchase and they said I need to pay 12 dollars for a small cardboard box…read moreto put it in.

Great shop for all things shipping/mailing. They sell envelopes, stamps, packaging, and more. They…read morealso accept packages or mail to pretty much any carrier. Quick and reliable. Definitely recommend!

Friendly service & fast too! I'll be back to mail my packages. Clean & quick, 5 stars!read more

I shipped a next day air, that did not arrive in time. I cannot learn the owner of this store to…read moreappeal my claim...$89.00 for next day air.. if anyone knows this individual please provide. thank you

Hector is the nicest guy ever! So helpful and kind. Thank you, Hector, for helping to make my…read morereturn so seamless.

"Harry" went above and beyond the call of duty to help me! I live in North Carolina and for 7…read moremonths have been unable to get someone at an apartment complex to send my deceased daughters small amount of belongings. Harry went to the apartments and picked up the box of items, packed them up safely and had them shipped to me within a few hours after I called his store and I received them 3 days later! I am Very impressed with his care and compassion! I want to give you Harry a sincere Thank You!! . I would highly recommend his postal company for any and all of your needs!! Sincerely, Diana Deitz

From the owner: One stop for all your packing and shipping needs. Offering printing, fax, copy, notary public, key…read moremaking, mailbox, virtual mailbox. All Military and First Responders will always get a 10% Discount!

The owner is very friendly and willing to help. Her staff is well trained and efficient and…read morefriendly. The inside has been physically redone twice and always looks nice and orderly. They're even open on Sundays now!!!

I would go out of my way to go to this UPS store in particular, it's the best. The parking…read moresituation isn't amazing, but they're always really fast and the service is great. Jay was especially friendly and helpful! I left on a better mood than I walked in interacting with her.

No one in the line, cashier was disorganized and confused. Fumbles through computer unsure what…read morehe's clicking and enters the wrong address despite it being written in front of him. I had to show him he entered it incorrectly. He has to call his boss to ask how to perform the shipment in the computer. Worst place ever.

Trying to ship Christmas presents and guy was asleep in the open not responding to me at all while…read moreI was in store. Don't bother going here

I am slowly trying to arrange my new home in Texas, and I have been collecting various types of art…read moreand decore items over the years. I need to print a few pictures and enlarge them. I decided to go back to my favorite UPS store on Richmond Road. As soon as you walk in, you can hear a happy, professional approach. I showed Avni my downloaded prints and asked her to help me, since I have no clue how to frame them for the house's walls. She is such a professional and knowledgeable person; she explained the process to me and taught me how to buy the frames. I forwarded all my d/l prints to her. I bought the frames she showed me, and in that moment, I learned how important it is to buy the right frames for the wall pictures. Everyone at this location is so helpful, and I am lucky to have found this location so close to my house. Highly recommended. Excellent service, efficient and knowledgeable, friendly people.

April was very helpful with assisting me in completing my fingerprinting for my employer. She was…read moreprofessional, kind, patient, and helpful. I would return to this location for anything UPS related just because her and the other staff were very kind and personable.

Cynthia was amazing! I was trying to have a Medical Power of Attorney notarized while visiting my…read moremother in the hospital. My flight back home was scheduled for the next morning, and after being "ghosted" by two other notaries, Cynthia responded to my appointment request within 5 minutes, and was at the hospital within an hour. On top of her promptness, her price was less than the other two quotes. I was able to leave 2hrs later and get home to my family a day early!! Cynthia came through when needed and will always be remembered!! JM

Very fast service! Cynthia is a very nice lady with professional demeanor. Worked well with…read moreelderly client. Courteous, not in a rush to finish. Visited with my mom for a few minutes after the service was complete.