I am slowly trying to arrange my new home in Texas, and I have been collecting various types of art and decore items over the years. I need to print a few pictures and enlarge them. I decided to go back to my favorite UPS store on Richmond Road. As soon as you walk in, you can hear a happy, professional approach. I showed Avni my downloaded prints and asked her to help me, since I have no clue how to frame them for the house's walls. She is such a professional and knowledgeable person; she explained the process to me and taught me how to buy the frames. I forwarded all my d/l prints to her. I bought the frames she showed me, and in that moment, I learned how important it is to buy the right frames for the wall pictures. Everyone at this location is so helpful, and I am lucky to have found this location so close to my house. Highly recommended. Excellent service, efficient and knowledgeable, friendly people. read more

April was very helpful with assisting me in completing my fingerprinting for my employer. She was professional, kind, patient, and helpful. I would return to this location for anything UPS related just because her and the other staff were very kind and personable. read more

Excellent service. Great location. Mailed an oversized package. Very efficient! Thank you.

I'm currently living out of the country and use a PO box for US correspondence. They used to be great at communication. I have been trying to call them regarding my renewal. 95% of the time they don't answer the phone. read more

Cant do better with their expert and reliable service. Valuable opinions, good advice about wrapping and shipping. Cordial, knowledgeable, efficient service read more

Amazing customer service April! Thanks for being patient and for your help, I really appreciate your time and help!

Terrible customer service. The store just opened up and the lady at the register was rude telling me Amazon would never say no box for an item until I showed her the proof and she said ooo that's for something different. read more

This UPS store was so extremely helpful. They were more than accommodating to me. I had this huge rug that I needed to take back, and the first time I came it was too long for a box. The manager the day prior, he let me leave it there overnight to come back, unwrap it, and fold it, so it would be able to fit it in a box. When I came there today, the women there were so helpful. They let me take care of the rug on the premises. She measured and put the rug in a box for me. I will be definitely coming back to this location because they treated me like a person instead of like a customer. I had major anxiety doing this by myself and having other women support me was comforting. #womenpulledthrough #girlpower read more

I was today at UPs for my Fingir print appointmen and Mrs. Stephanny helped me a lot . she is the best, she should the Manager.

I had to print a label and the cost was $0.17, which I had zero issues with. I had to purchase a box for a return and I had no issue with that either. Then I was charged $3 for having had the label printed. I explained to an elderly, very rude woman, that it took the cashier 5 seconds to print and that $3 on top of the charge of the label was outrageous. In the rudest manner, she responds by saying that her customers pay her $5 instead of $3 because of the service of having them print a label. I will never be using that UPS again. At first I was happy seeing a whole family running their business, but the lack of customer service was absolutely disgusting read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

Do not use this business, they will steal your package. I shipped a package using this store. A package was delivered, but it did not contain the contents of my package. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

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What a cheap trashy store, they claimed my Amazon package didn't have enough tape on it and wanted to charge me a dollar. Trashy, low class service... read more

Location is great but $3 to print 1 page is insane. They are running some sort of scam. Go to FedEx and get your 17cent print on

$3.47 to print a shipping label, while they are being paid by the vendor. Crooks. I walked out.

They nickle and dime their customers and make them pay for things that other ups stores do not. Greedy with terrible customer service. Do not recommend. read more

I will never come here again. Rude elderly man refused to take my Amazon return unless I paid $2 to tape the box. Ridiculous, rude, and greedy. I'll take my business elsewhere where UPS will gladly accept my return and simply tape the box. I recommend others do the same. The poor reviews speak for themselves. read more

They charge a dollar to tape your stuff...even when I'm already paying for packaging and shipping. must really be a struggle out here. ------------- To response of the manager. I understand you charge when packaging (that's a given) I'm talking about taping up something that is about half a foot of tape for a dollar. read more

I'm impressed at this stores Covid safety guidelines. Staff is quick, polite and helpful. Location is convenient and store is clean. I'm only taking off one star because sometimes it's really hot in there, but since there's never a huge line or long wait, it's not that big of a deal. read more

Thanks for the clarification! Well in this case, don't purchase boxes from ANY ups store, unless you don't mind throwing away $$$ Take a look at my picture of the ridiculous fees just to purchase 1 box (20x20x12) P.s. the "peace of mind" to ship a package should always be included when paying for shipping with UPS! We shouldn't have to pay extra fees for "peace of mind"!! Or isn't that what purchasing extra insurance is for?? read more

The UPS Store - 4 different fees just to purchase 1 (20x20x12) box!!! RIDICULOUS! - Shipping Centers Near Me - Houston, Texas

I'm disappointed with this store's service. As I walk to the counter the First thing, they asked is if I brought my own tape!! I have been to dozen UPS store and this is the first time I hear this. This is the ONLY UPS store I've encountered that does this. I won't be returning here. read more

Would not recommended coming here. I usually go to the ups store on westheimer which is great but this one sucks. First of all they weren't very friendly. No greeting when I said hello and While I was looking for a label in my email this guy was tapping his finger clearly annoyed at me taking a while although no one else was in the store. I asked him a direct question and he ignored me while someone else came from the back to answer which was weird. To print one page/return label it's a minimum of $3.. ridiculous. I actually planned to mail a few items that day that would have cost a great deal but that price to print one page was so ridiculous I had to walk out. go to the one on westheimer where they are friendlier and it's much for reasonable to print return labels. Ok sure I won't get a nice response to this after reading the responses to the other reviews but that's fine read more

Well, I've never had this happen... I came to this Yelp page with the intention of giving the person who assisted me raving review for how polite she was. However looking at previous reviews and seeing how management responds changed that. The tone, the language, the endless justifications are extremely unprofessional. Wow, you should consider letting someone who can exercise more tact handle your social media. read more

I just watched one of your employees walk half way up stair and throw a package... Thats f***ed up No he was in apartment complex.. It happened pretty quick. It wasnt my package a neighbors.. read more

This location is horrible. I wanted to drop 6 packages and they would give me a receipt. I use ups daily and get receipts everywhere I go. If you don't you have no proof that you left it. He told me to take pictures of the labels that would be my proof. That gives me no proof at all. Be very cautious using this place I asked for a receipt and you told me no. I told you my package was very valuable and you said take it somewhere else. You customer service is terrible. Hence your terrible reviews. read more

Now being that I have a box at the UPS Store on Westheimer, I don't have to come in here at all, but I'll do so if I'm in the vicinity running errands (TJX, Ulta, Mod Pizza are all right here) to drop off a package. These employees are so rude! They never greet me, even though I ALWAYS greet them, don't say thank you and speak in a condescending tone when they are having a hard time scanning the label bar code from my phone. Go to another UPS store that actually respects you and wants your business. read more

In a word, this place is horrible. I have attempted to ship several packages before work at this location and each time, I have either had to wait in a huge line OR the center failed to open on time. This morning, I wanted to send a malfunctioning receiver back to ATT and at 8:50am, there was no staff inside the store and the door was locked. What's the problem, you say? Well, the store was scheduled to open at 8:30 am. I'm sure I'm not the only person to have been inconvenienced by the tardy staff, considering that there are post office boxes inside the store, as well. (They lock the front door and make those boxes inaccessible before and after store hours) I wouldn't be so harsh in my review if this was a "one-off situation". Unfortunately, this is my third time dealing with their inattentive, slow, LATE staff. I tried calling UPS Store customer care and they said they'd forward a note about the situation to the owner of the store. YEAH. With that said, if you have a schedule to keep, don't bother going here early in the morning. read more

The UPS Store - Closed store 15 minutes after "opening time". - Shipping Centers Near Me - Houston, Texas

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I went to this location for the first time today and won't be going back. Two of their employees that were seated in the "back" area (3 feet away from the counter) were not wearing masks. And no, they were not eating/drinking read more

Horrible service. They do not take care of their customers when they are in the wrong. Please take your business else where.

Just came on to check on opening Hours and seen all this 1 star reviews. I'm going there for over 7 years now, never had a complaint. Aside a friendly hello and goodbye, i'm not sure what ppl expect. Sometimes it's busy, other times is in and out. My best guess is that some folks just come unprepared. So, after 7 years, i give five and a thank you to the store Team. read more

So the lady at the counter wasn't very nice though she saved me the pain of waiting in line when she asked if I had an Amazon return and to just leave it on the counter if it was. I was a little nervous that it wouldn't actually get shipped out since I didn't stick around to watch her process it. It went through the next day, so all is well, and I'll keep coming here because it's so conveniently located. read more

$3.37 to print two packing slip labels (two black and white pages) because I can't afford my own printer. The computer has a $3 card minimum in addition to the pages you print and there's no option to pay cash which wasn't informed to me until after the fact. read more

I'm not sure if this is a real UPS store because they act like a third-party authorized UPS store. They charge for tape, they never have enough coverage, and won't ship an item if the weight is not correct. I ship with UPS regularly, and this is the only store I've ever had an issue if the label did not have the proper weight, she said that the driver would not pick up the package. That is false information since I have had packages picked up from UPS before and will be invoiced to my UPS account later for the difference in the shipping cost for weight variance. The location on Post Oak and San Felipe has much superior service and thorough operations. read more

Family-owned and ran location. Thus can get backed up as operations aren't ran tightly. Kind people but recommend going to a different location if you're in a hurry. read more

Three people working and three customers, and it somehow took 10 minutes to drop off a pre-labeled package. I needed to print other shipping labels and saw they had three printers. I asked for the price and was told 17 cents per copy up to $3 and some change. Being that no one was able to help, I figured out how to get three pages printed myself. The UPS owner and employees didn't lift a finger only to charge me $3.81. Go to FedEx instead if you need to print a copy since they charge you what they feel. Opt for the UPS off of San Felipe and Post Oak if you need to drop off a package or ship. They are much more efficient and professional. read more

Go to the Post Oak location instead. It's only a mile away and much more professional. This one is trash, workers are lazy and not willing to do their job. Especially if you need to come here regularly for corporate accounts, they'll lie to your face just to get out of doing their job of packing/shipping your products. Flat out lied to me and said my corporate account wasn't available when I had previously used the same corporate account from this exact location. Went to the Post Oak location which has people in uniform instead of a regular t-shirt like this location. read more

Cliffs Notes: After relocating to Houston, I chose this UPS Store for my mailbox rental because it was closest to where I worked. I have used UPS Stores all over the country (I think this is my 8th different rental or so?) since I travel so much for work and value the mail/package receiving and forwarding services. Unfortunately this location (UPS Store #1719) is the first truly negative experience I have had with a mailbox rental, and I strongly advise not to rent here. The Details: First off, I get mail addressed to other mailboxes multiple times a week. I also get tons of mail intended for prior renters of my mailbox number. When I give store staff prior renter mail, they just throw it in the garbage. They don't even shred it. This is especially galling given my understanding is they're supposed to notify the USPS, which is what past UPS Stores I rented at did when this happened. Second, so far I've failed to receive probably 20+ mailings I was expecting. This includes financial statements, and once it was even a credit card. Given the prior complaint, it's not surprising - they probably put them in other people's mailboxes and they just didn't get back to me. Who knows where all that mail is now? And what about mail I wasn't expecting that I just don't know about? I fear every time I check my credit report. Third, staff is unprofessional. I'll just give the worst example: once, an employee got agitated waiting for me to sign package slips (they print out a slip for every package, so when I pick up multiple packages, I sign each to indicate I received each one). She insisted that I just sign one slip and then she just stapled them all together. Well, we know where this story is going, right? A few weeks later, she couldn't find a package I had a slip for and so she insisted I had already picked it up and just not signed for it. Her reckless accusation left me speechless - this whole thing was her idea, not mine! Naturally, the package was for a very expensive electronic item. The package was eventually found but only after multiple complaints. Finally, this location is severely understaffed. This is compounded by them often not prioritizing mailbox customers (who typically only need 15-30 seconds to be served) over customers trying to ship packages. I've seen lines of customers almost out the door here, and I'll just have to leave because I don't have time to wait 15+ mins to pick up a package. In their defense, they have gotten a bit better about this over the past couple months, but it's still a problem sometimes. Apologies for the super long review but I feel that this information has to be out there so future potential renters don't make the same mistake I did. Complaints to corporate result in apologies but since the locations are franchised to independent owners, corporate can only register complaints with the owner. So we have to do the only thing we can do: take our business elsewhere. read more

Charge for Amazon return packages to be sealed. Literally the only UPS store that I've come across that does this. It was one strip of tape, and I would have done it myself but my other UPS always does it for me. Seems really cheap to me. I won't be coming back. read more

Stopped by UPS to have something notarized. I went on a Monday, and their notary hours were 3-7 (I recommend calling first). Not very fast service, but very convenient! read more

The owner nikhil Mehta is the most disrespectful person ever. He has zero customer service skill. I would never go here again after he snapped at me for telling him to look at the Amazon policy and then thru his business card at me when I said to look at it. If you look at how they respond to complaints on Yelp you can understand that all problems result from very poor ownership. Like the owner suggested I contact corporate. read more

Great service and people are very friendly. The team really goes above and beyond to make sure customers are happy. I will gladly use them again! read more