They are a very efficient and helpful business. Their service is top notch, which is the reason I…read moream a repeat customer.

I've frequented this location on several occasions over the past 4-5 months. I've used them for…read moreseveral prepaid label returns and notary for my minor daughters passport application. For the most part the service has been to transactional too great, everything that you anticipate on several visits to a business. Since most of my business with this company has been prepaid label returns, I typically try to buy something like tape or stamps as I know they're not being compensated much and I do appreciate them being here and like to support locally own small businesses whenever possible. However today, I encountered something that was very disappointing and will very likely cause me to never to patronize this place again. It was a small slight, but a peak behind the drapes on how my business is appreciated. I entered the store today about 10 seconds behind another customer(woman). The individual behind the counter was involved in a conversation with a man, upon seeing me walk in she left the conversation and begin to help the woman that entered ahead of me. They spoke about packaging options, shipping rates etc the usual. While this is happening I'm standing calmly and patiently looking around at the advertising, poster board on how they bounced back from Harvey and trying to think of things that I can also purchase. I'm in no rush, I just ate lunch, I'm good. The individual behind the counter, looked away from the woman she was helping for a moment to ask me in a harried tone after looking at my envelope and label if I was just dropping off or if I needed any additional assistance. I responded that I was "dropping off, but wanted to get a receipt too." The usual as I had did on many occasions before Her reply and very harshly to me was "Well you'll going to have to wait, I'll get to you when I'm done" Like where the eff did that come from. I hadn't said a word to this individual and was minding on business calmly and patiently. Both of the other customers turned to me in surprise and another worker in the back stopped what she was doing and brought her gaze to me as well. Taken aback by her tone I responded that "no, I don't have an issue with waiting" and contemplated just walking out, but I already had waited about 5 minutes and had too much sunken cost. I was being lazy. The worker in the back got up quickly and assisted me. I thanked her and walked out to if possible NEVER return. I feel that the only reason I was spoken to in this way was based on my race. Every other person in that building was an older white woman or a middle aged white man with his annoying kid. I could feel the uneasiness in the room once i stepped in. As everyone keep looking at my hands like I was going to rob the place or something. On the drive I realized all of my previous experiences the staff were younger and consisted of the worker that ultimately helped me in a managerial role.

This is the best place to do shipping or get stamps. These ladies, Gloria and Jane, are always so…read morekind and friendly and they get everything taken care. its a pleasure to get real customer service with a Big Smile..

The only thing this place is good for is to drop off!! Went to get a price for a 1 pound package…read moreand she told $27 and then I asked her what about USPS and then she brought me out this big box and told be $30 which USPS boxes are free and I got a flimsy envelope which she said was in the price and then when I said I wasn't going to use them she charged me $4.99 so I went down the street to USPS by Culver's at Ace Hardware and paid $13. Never again!! they take total advantage of you and do not give you all the prices to make a choice

5/5 Stars - Absolutely Outstanding Service over the Past Two Years!…read more I have been a customer of this family-owned PostalAnnex for over two years, and I cannot recommend them highly enough. As a business owner who frequently deals with large, critical packages, finding a shipping and mailing partner you can trust is invaluable. From day one, this team has professionally and diligently assisted me with all my business needs. They are incredibly reliable, always notifying me the exact moment any mail or package arrives so I never miss a beat. Beyond package handling, they have expertly provided me with numerous other mailing services and notary assistance, handling every single task with the utmost care and attention to detail. What truly sets this family business apart is how they treat their customers. They never made me feel like a stranger. Every visit was met with warmth, kindness, and a genuine smile. Because of a move, I will deeply miss coming here. If you want efficient, diligent service combined with wonderful, community-minded people, this is the absolute best place to go. Thank you all for everything!

Can help with a variety of shipping needs. Love that it's open on the weekends! Friendly service.read more

Great location. The staff is always so helpful and helpful. Lines can be long, but they work fast…read more If someone in the back is working on something, and if they see a long line, they are always fast to assist.

I paid $155 for a package to be sent overnight, on second day and still no package has arrived. I…read morecalled store and talked to untrained employee, she said her name was Monica, but now figured out she lied to me and her name was Jasmin. She was very untrained and told me information that wasn't accurate. I spoke the Manager Will, he was very professional and told me why it wasn't shipped(weather in Kentucky is what I was told as packages sent from Houston to go to MS have to go through Kentucky is what I was told). Was told I will receive zero refund, can't imagine any reputable company no refunding for something that was paid for but didn't happen. Will never do business again with UPS!!

Great customer service very nice, professional, and dedicated people Mr.Patel went on and beyond on…read moreassisting me to ship out my 4 heavy packages that needed to be returned to Amazon for a reimbursement. We had a little inconvenience due to Fedex not being able to locate my packages but he took action and got me proof to provide to Amazon that the packages had been delivered and was able to receive my full refund. I am beyond tha that he helped me through this experience on getting my packages delivered and receiving my refund from Amazon.

Love this place! I mail a lot of packages and have always had a very positive experience. They know…read moreme by name and can immediately pull up the recipients address. They help me pack my items correctly as well. Highly recommend this family business.

We paid $110.35 for a package of medication that weighed 0.35 lb. to go from Houston to Connecticut…read morewith FedEx Priority Overnight. It was a medication my husband urgently needed. The clerk said it would arrive the next morning by 10:30 am or before. It didn't happen. The tracking shows that it is on its way with guaranteed delivery by end of day. Very unhappy with these people. Service: Bad Quality: Poor Value: Outrageously high considering we didn't get the Priority Overnight we paid for. C. Briggs Kingwood, TX

The African American woman was super rude to me , I'm assuming she's the manager of this location I…read morewas here the 16th of February 2:20pm . At the 105 fed ex . I understand if you have an attitude problem but if in a paying customer I shouldn't receive the attitude she also turned me around when trying to send off a care package for college student . Second time at this location and my last the first time wasn't pleasing and 2nd experience was worse than before . I study business and work for a well known one there is no reason to treat your clientele this wq

They lost my phone and sent it to the wrong address was directed to Emily Kitchens…read moreBusiness and Compliance Manager Woodlands Franchise Management So fare after 7 months of communication back and fourth and asking serval times for the adjuster information to recieve my money owed at my correct address it still has not been resolved... Between this company the adjuster and one Inc there has been a real lack of communication or urgency in receiving my checks I think after over 6 months waiting I have been patient enought. If the frachise owner read this please try to fix this or exculate this to the upper management to get this resolved Thanks

i purchased stamps yesterday assuming they were market price. RIP OFF! I was charged $25 for 20…read morestamps That should have cost $15.60! That's a $9.50 "convenience fee" ! After refusing to refund my money, the manager gave me $25 and told me not to post a review. DONT buy stamps there if offered. If they rip customers off so blatantly, what else are they doing??

Kristina Best…read morecustomer service, ever... I was in need of programs to be created for my father's funeral. Kristina performed admirably. She completed the task very quickly and accurately. I will always use the services of this FedEx office. We need 10 more, just like Kristina.

Being my first time going to this location 6626 FM 1960 E inside of Walmart, I give a special…read morethanks to Kristina for making my experience highly satisfactory. She was very professional and also suggested that I repackage my shipment which gave me more confidence that it would reach its destination on time. Kudos to Kristina for making this my preferred Fedex location going forward for my shipping needs. Continue the great work and much success!

Small office so not much room especially with Covid restrictions…read more But, the employees are the best ever! I needed to print a mailing label and since I only saw one computer and it was being used, I thought it would take a while...no! they told me to send the email to them and they would print it for me! So 5 minutes (max) and .22 later I was gone!! Every single employee was excellent!!!

They have rude employees, maybe not all, but they do. If you're going to work at a place that…read moreprints, and least learn what printers are used for what and what paper goes in what baby, because the rude attitude isn't needed if you don't know what your doing. Before I could print my job out, I'd wanted to double check my tray was correct and immediately the worker was making face and saying no. Didn't know she was the mechanic for the printer too I guess lol. Vellum paper is made for laser printers, and at the end of the day, I knew what I was doing and there were plenty more printers to work on, if you were unsure, at least know what type of printer that is, know the paper, and test something out before you say no and start making faces. Also, I will say, there was an employee helping an elderly lady and she was patient and sweet to her. I did notice that, I hope she notices that her employees need to be checked too.

Amazing customer service!!! Luis was a Godsend!!! He was patient and very helpful. I was able to…read moreget all my returns done at one time. So very thankful for his help. This is my favorite store by far! He even helped me navigate my phone to process the returns. He made you feel seen. Not just another customer in line. Thank you Luis.

Fast and friendly service . Love the workers . Very helpful that's all I have to say so bye!read more