The woman running the desk (owner?) was polite, prompt, and provided excellent service. I prefer…read morethis location over any USPS!

In the event that you need to send something via USPS, I would definitely go here and drop it off…read moreversus going to an actual USPS location. Everyone that works here is extremely nice and knowledgeable. They also seem like they enjoy being there and are dedicated to helping the public. You can park right in front and you are typically in and out of there and under five minutes. Definitely recommend making a stop so you can avoid the frustrations of the Postal Service.

If there is nothing you take away from this review, then know this: customer service is paramount…read moreand Hector is the man. Having had such great experiences with PostNet back in NY, I was super ecstatic to find a location in this part of HTown. The 5 star ratings drew me in and I can tell right away they're all about putting customers first. They greet people on sight, are patient with explaining all the different things they do (copying, shipping, printing, etc.) and happy to help in any way they can. The difference with Hector was that he was willing to refer me to other services without any bit of a hard sell. He was forthcoming with my requests on a sudden print job and was good about setting my expectations without deliberately disappointing me. He was professional, resourceful, and put me in the right direction about what to do with my particular print job. For future reference, try to aim a week out for complicated and large print work. When I'm ready to ship / mail again and/or print + copy, I know this will be a location that I can depend on. If you're reading this Hector / Jorge, thank you so much!

ALL of the staff here are super friendly and helpful! Every time I come in, the staff are attentive…read moreand ready to help. They are quick and efficient as well. I typically come here when the USPS is closed and I need to drop off a package after 5 PM on weekdays/Saturdays. Thanks for the exceptional and speedy service!

Was just here today, have been here a few times prior, but just wanted to let everyone know, they…read morehave masks if your in need. They are home made, by I believe the owners wife, she is a nurse.. Come check this place out. One of the friendliest postal places in Pearland! Stay Safe...

The owners are incredibly kind and so pleasant! They helped me in every way possible and I left so…read morehappy! I would recommend again and again.

THE BEST FEDEX OFFICE - PERIOD!…read more Efficient, fast, and genuinely friendly! Walking into this FedEx Office feels like walking into a place where a bunch of your friends just happen to work. From the moment I walked in, I was greeted with smiles and outstanding customer service. JoJo helped me, and was absolutely phenomenal! Jojo immediately understood what I needed, handled everything quickly and efficiently, and did it all with a smile. Customer service like Jojo provided is rare these days, so it truly stood out. I ship items frequently and have visited countless FedEx locations throughout the city. Not one of them inspired me to write a review - until now. Needless to say, JoJo and the entire team at the W. Gray FedEx Office are going to get to know me well because I've officially found my go-to location. If you're looking for a FedEx Office where you're treated like a valued customer instead of just another transaction, this is the place. Five stars isn't enough!

October 19, 2026 I had 2 packages to return. Two young ladies, Mykaila and Jia, were beyond…read morehelpful....cheerful and kind. I am an older adult...not familiar with today's technology. Both were respectful, patient, and understanding. Kudos to them. They get A+++. Go to this location...clean, organized. Has to be the best in Houston. Go here if you want it done right. 5 stars.

their the best…read more true customer service. rather go here than the mean post office in baytown.

Love this place, always get a much better experience here . The owner is extremely helpful and…read morepersonable as opposed to the robotic UPS or other shipping stores. She will work with you to be creative and ship your stuff the best way

Once again I am going against the low score trend and giving this UPS store an outstanding rating…read more While parking I saw 3 people go in before me. Expecting a wait I was pleasantly surprised to see 4 employees each working a different station. I was taken immediately. The service was fast, efficient, and friendly. I had forgotten my wallet but was able to enter it from memory. Thanks again team for a very nice experience.

Staff was and is always nice, service was quick abd efficient. . The price is the price…read more I won't go back and risk a parking ticket for a 10 min visit to have something notarized. And they are tracking my truck with my license plate? Yeah no sorry, I'll find another place. How much business do you guys loose because of this? Do you really expect a person coming to your store has the time to download the parking app put all ur info in and casually just hang around? We got shit to do....your not the local bar.....GET RID OF THE PAID PARKING, its cost you customers...And your neighboring restaurants.

Friendly and helpful. I came in 3 minutes before closing and they didn't treat me any differently…read more I don't prefer this location due to parking, but if you're in downtown it makes sense.

The employees at this UPS store got me in and out quickly! They were helpful and efficient, and…read morethis location also has a lot of automated machines to help reduce wait times. The location is near downtown so the parking situation is somewhat difficult, there's a garage next door but it may be a good idea to have someone else drive while you run in.

Absolutely the sweetest and best service. I needed a notary and ended up also sending some mail and…read morebuying some odds and ends (they had what turned out to be the ONLY mask my kid will wear!) The proprietor was SO sweet and welcoming and very sensitive considering he was notarizing child support/divorce documents and I was pretty stressed out. All the prices I saw were very fair even for the services I didn't use. I will definitely be back and have recommended the place to several friends in the neighborhood.

I contacted In-N-Out Shipping for Apostille services and they were quick to respond. Once the…read morepaperwork was in order In-N-Out Shipping took care of the rest. I had the legal documents in hand, Apostilled/Certified, days later. Calling the Texas Secretary of State got me nowhere, In-N-Out got it done in days.

Our family's 10-year visas recently expired, and we chose Ansom Travel to help us renew them. The…read moreentire process was smooth and hassle-free! The staff were incredibly professional, knowledgeable, and patient. They answered all of our questions and provided excellent customer service from start to finish. The turnaround time was also very fast, which made the whole experience even better. One of the best surprises was that they have two adorable cats in the office! We brought our child with us, and while we were waiting, our child was happily watching and playing with the cats. It made the waiting time enjoyable and relaxing for the whole family. Highly recommend Ansom Travel to anyone who needs visa or travel services. Professional, efficient, and truly customer-oriented!

Very professional and nice service! Highly recommend!!!…read more Also, the office is vey neat and clean.

This location is SOLID. I love living nearby. The staff is always friendly and helpful, even though…read moreI see them dealing with folks' ridiculous requests all the time. It's always the same staff, too, which I hope means that they enjoy working there and UPS treats them well. UPS- give these folks a raise. They make your company look good!

**1-Star Review**…read more Extremely frustrating and disappointing experience at this UPS Store. I paid an additional fee specifically to have my package delivered to the store. According to the tracking information, the package was **delivered to the store**, so I went there expecting to pick it up. I ended up waiting **approximately two hours** for the store manager then told me that the package was never delivered to the store, even though the UPS driver stated that he "did deliver the package". When I asked for help resolving the situation, I was essentially told that there was nothing they could do and that I needed to file a claim. This is unacceptable customer service. I paid extra for the package to be delivered to the store, the tracking information showed it as delivered, and the driver confirmed the delivery--yet the store could not locate my package or provide any meaningful assistance. After waiting two hours and paying an additional fee for a service that was not properly handled, I left feeling completely frustrated and dismissed. Customers should not have to spend hours trying to locate a package that the tracking system and driver both indicate was delivered. I would not recommend this UPS Store based on this experience. The lack of accountability and customer service was extremely disappointing.