The woman running the desk (owner?) was polite, prompt, and provided excellent service. I prefer…read morethis location over any USPS!

In the event that you need to send something via USPS, I would definitely go here and drop it off…read moreversus going to an actual USPS location. Everyone that works here is extremely nice and knowledgeable. They also seem like they enjoy being there and are dedicated to helping the public. You can park right in front and you are typically in and out of there and under five minutes. Definitely recommend making a stop so you can avoid the frustrations of the Postal Service.

ALL of the staff here are super friendly and helpful! Every time I come in, the staff are attentive…read moreand ready to help. They are quick and efficient as well. I typically come here when the USPS is closed and I need to drop off a package after 5 PM on weekdays/Saturdays. Thanks for the exceptional and speedy service!

Good service. In and out. Was avje to get passport application mailed and passport photos in one…read morestop. Staff was very helpful and knowledgeable.

The owners are incredibly kind and so pleasant! They helped me in every way possible and I left so…read morehappy! I would recommend again and again.

They are quick and efficient. Can mail stuff here and handles ups and postal. They help you pack…read moreand tape stuff. Close to Costco great for errands!

THE BEST FEDEX OFFICE - PERIOD!…read more Efficient, fast, and genuinely friendly! Walking into this FedEx Office feels like walking into a place where a bunch of your friends just happen to work. From the moment I walked in, I was greeted with smiles and outstanding customer service. JoJo helped me, and was absolutely phenomenal! Jojo immediately understood what I needed, handled everything quickly and efficiently, and did it all with a smile. Customer service like Jojo provided is rare these days, so it truly stood out. I ship items frequently and have visited countless FedEx locations throughout the city. Not one of them inspired me to write a review - until now. Needless to say, JoJo and the entire team at the W. Gray FedEx Office are going to get to know me well because I've officially found my go-to location. If you're looking for a FedEx Office where you're treated like a valued customer instead of just another transaction, this is the place. Five stars isn't enough!

I received horrible service at this location. I needed to mail one piece of paper, nothing…read moreextraordinary. I gave the young lady at the counter a piece of paper with the recipient address and she pretended not to understand what was written. I guess they don't require employees to have literacy skills at this FedEx. On top of her terrible attitude, she kept coughing in my face. I'll visit the Washington Ave. location next time - they've always treated me well there...

Love this place, always get a much better experience here . The owner is extremely helpful and…read morepersonable as opposed to the robotic UPS or other shipping stores. She will work with you to be creative and ship your stuff the best way

their the best…read more true customer service. rather go here than the mean post office in baytown.

Once again I am going against the low score trend and giving this UPS store an outstanding rating…read more While parking I saw 3 people go in before me. Expecting a wait I was pleasantly surprised to see 4 employees each working a different station. I was taken immediately. The service was fast, efficient, and friendly. I had forgotten my wallet but was able to enter it from memory. Thanks again team for a very nice experience.

Staff was and is always nice, service was quick abd efficient. . The price is the price…read more I won't go back and risk a parking ticket for a 10 min visit to have something notarized. And they are tracking my truck with my license plate? Yeah no sorry, I'll find another place. How much business do you guys loose because of this? Do you really expect a person coming to your store has the time to download the parking app put all ur info in and casually just hang around? We got shit to do....your not the local bar.....GET RID OF THE PAID PARKING, its cost you customers...And your neighboring restaurants.

AJ was great! You never know why people have to come to the UPS Store, so to experience great…read morecustomer service is such a blessing. AJ had such a great attitude and willingness to help. She was professional and polite. She greeted everyone the same as we all filed through the door needing assistance. This was my first time at a UPS Store and she set the bar of expectation. I didn't experience this same level of customer service the following day at an entirely different location near where I lived, so I had to take the time to leave this review. Often people go above and beyond or just routinely do their job as expected by their superiors and it goes unnoticed - I don't want AJ's job performance and kind disposition to go unnoticed, so thank you again AJ and the UPS Store for being there for people when they need it. This location was great!! Keep up the good work!!

The employees at this UPS store got me in and out quickly! They were helpful and efficient, and…read morethis location also has a lot of automated machines to help reduce wait times. The location is near downtown so the parking situation is somewhat difficult, there's a garage next door but it may be a good idea to have someone else drive while you run in.

I contacted In-N-Out Shipping for Apostille services and they were quick to respond. Once the…read morepaperwork was in order In-N-Out Shipping took care of the rest. I had the legal documents in hand, Apostilled/Certified, days later. Calling the Texas Secretary of State got me nowhere, In-N-Out got it done in days.

This place is super convenient, Mr. Ashish is a great host and always makes you feel welcomed, they…read moresell boxes too at a great price so it's hard to go anywhere but here! Mr Ashish is always quick to help you with whatever you need, really glad I found this place

Our family's 10-year visas recently expired, and we chose Ansom Travel to help us renew them. The…read moreentire process was smooth and hassle-free! The staff were incredibly professional, knowledgeable, and patient. They answered all of our questions and provided excellent customer service from start to finish. The turnaround time was also very fast, which made the whole experience even better. One of the best surprises was that they have two adorable cats in the office! We brought our child with us, and while we were waiting, our child was happily watching and playing with the cats. It made the waiting time enjoyable and relaxing for the whole family. Highly recommend Ansom Travel to anyone who needs visa or travel services. Professional, efficient, and truly customer-oriented!

Very professional and nice service! Highly recommend!!!…read more Also, the office is vey neat and clean.

**1-Star Review**…read more Extremely frustrating and disappointing experience at this UPS Store. I paid an additional fee specifically to have my package delivered to the store. According to the tracking information, the package was **delivered to the store**, so I went there expecting to pick it up. I ended up waiting **approximately two hours** for the store manager then told me that the package was never delivered to the store, even though the UPS driver stated that he "did deliver the package". When I asked for help resolving the situation, I was essentially told that there was nothing they could do and that I needed to file a claim. This is unacceptable customer service. I paid extra for the package to be delivered to the store, the tracking information showed it as delivered, and the driver confirmed the delivery--yet the store could not locate my package or provide any meaningful assistance. After waiting two hours and paying an additional fee for a service that was not properly handled, I left feeling completely frustrated and dismissed. Customers should not have to spend hours trying to locate a package that the tracking system and driver both indicate was delivered. I would not recommend this UPS Store based on this experience. The lack of accountability and customer service was extremely disappointing.

First, I don't normally write reviews, but my experience at The UPS Store 3941 on Louisiana Street…read morein midtown Houston Tx was so disappointing that I felt it deserved one! I came in to return a warranty item and emailed the store the documents I needed printed. The email had multiple attachments, but I only needed 2 pages, the return label and the UN label. The employee initially helping me, Bell, said she hadn't received my email yet, so I waited. While I was waiting, she began helping other customers. After those customers left, I was left standing there for several more minutes without anyone checking back with me. Eventually I asked another male employee who was standing at the front, if my email had arrived. He confirmed that it had and I told him that I only needed the two documents printed. A few minutes later, Bell returned with all 13 pages printed and told me I would have to pay for every page. I explained, I had already told the male employee that I only needed two pages. Since Bell had walked away and never came back to continue helping me, I reasonably believed the other male employee had taken over my transaction. At no point did anyone ask me if I wanted all of the attachments printed. What bothered me most wasn't the cost of the extra pages, it was the dismissive customer service. When I politely asked if an exception could be made because of the lack of communication, I was simply told no and Bell walked away. When I asked Bell for her name, she ignored me and walked to the back. I then asked two other employees at the front for her name and neither would provide it. The lady with the tattoos on her arms just shrugged her shoulders and the male employee said "it's my first day". It wasn't until another employee came from the back that someone finally gave me her name. Ironically, he was the only person who showed genuine professionalism during the entire interaction. I ended up paying for the pages because I had already spent the time waiting, but I left feeling dismissed, ignored, and frustrated. I was never rude or argumentative. I simply expected basic communication and courtesy. I hope management reviews the security footage of this interaction because this experience fell far below the level of customer service I expect from a UPS store. Unfortunately, after this experience, I won't be returning to this location.