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    Apple Houston Galleria

    3.1 (194 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Sarah P.

    I purchased my iPad Air today! The store staffs were really nice. Priscilla helped me out today and she understood what I needed and recommended the product that matches my need!

    Beat solo 3's not even a year old.
    Karl D.

    I'm trying to figure out how can you charge someone $129.99 for a repair when the headphones cost $179.99? Then not only that Best Buy has the solo 4's for $129:99 new. This is some bullshit and fuck this location. They have horrible customer service relationships. The worker Jeff is an asshole.

    The email stating my items were ready.  I was never notified they cancelled the order.
    Art W.

    I purchased a Mac online with the intent to pick it up at the Galleria location on 3/20/22. I received a text message the morning of the 20th saying it was ready. I then received an email from Apple at 1140 am stating my items were ready. I arrived at the store at approximately 1230 pm and contacted the employees. I was then told that my order was cancelled. I had not cancelled the order and my credit card was not rejected. What i was told was that they did not have it in stock so the order was cancelled. They could not or would not tell me who cancelled the order. They then asked if I would like to head to another Apple store close by to pick it up. I agreed but then was told that I would need to purchase it again since the order was cancelled. I checked my bank on my phone and saw I was charged for the purchase already. They said that that order would be refunded within 5 days. I did not want to buy a second computer while waiting for the first to be refunded. Mac's are expensive and this was a 2000 dollar purchase. This is absurd. There is no way this should happen and no way that there is nothing anyone can do to fix the problem. It is completely unacceptable. I understand it wasn't the fault of the employees i worked with. It is a failure of the Apple corporation. Unknown now if I will even purchase a new Mac. I am currently shopping for PCs that will work for my photography business.

    The MacBook Pro that I wasn't planning to get while on vacation but happy I did
    Anita Y.

    I don't understand why the overall ratings are so low, this place is full of wonderful people!! I had to trade-in my MacBook Pro at the very last minute of my Houston vacation (I had a flight home to NYC the next day). These guys really worked with me to make sure I was leaving satisfied. I spent most of my day here today (4 hours to be exact) with Carlos, Julio, Noé, and Jeremy helping me. My trade-in wasn't a very smooth process but they still made it happen. By the time the whole purchase was completed, it was an hour to close and there weren't enough techs to help me bring all the information over from the old MacBook to the new so they had wanted me to return the next day. However since they knew of my situation, Jeremy took care of it so I wouldn't have to return. I also visited on a good day because this time of year, Apple is offering their annual back-to-school promotion. The staff here was very thorough with explaining everything and kept customers entertained by giving free interactive lessons on how to use the iPhone for different things.

    Excellent customer service for my first iPhone
    Annalisa P.

    I was at the Westin Galleria for a Special Education law conference and had been thinking about changing from Android to iPhone for a while. I was going to visit the T-Mobile store, but the Apple store was closer during the break. I only had 20 minutes left. I already had in mind the iPhone 13 Pro in gold, so I'm glad I was able to see it in person. I want to give shout outs, but I don't remember all their names. The one who helped the most was doing training with a woman who I didn't know the name, but she remembered me when I came back after the conference was over. Long story short, I was able to get my iPhone 13 Pro 256 MB in gold that same day. The rep assisting me (starts with a K. Kalvin, maybe? (he's in the photo). So sorry I didn't remember, and the receipt doesn't have your name! I tried to call the store, but the animated message didn't help much and kept ringing.) called a manager over whose name is Carlos, who told me that they got a shipment and were still unpacking to see. This particular one was out of stock with a delivery date of December 20. Lucky me because they had ONE come in. ONE. And you know what? They normally don't hold, but they did. For me! I told them I'd come back after conference was over. So when I came back to see if it did come in, someone else brought the phone to us because Carlos was in a meeting. They helped me get my apple ID updated...I hadn't had anything apple since 2005? Lol. As someone who is converting from Android to iOS, I'm impressed with the customer service. Thank you to this team!! Much appreciated!!

    Apple

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    Lauren and her team were incredibly helpful and responsive to a product replacement that I needed to make on a short deadline.

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    3 years ago

    I came to buy the phone and they kept me waiting for an hour without any sales, but the person who came after me got the phone before me

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    Apple Houston Galleria Reviews in Other Languages

    Ask the Community - Apple Houston Galleria

    Do I need an appointment to visit a Technician at the Genius Bar for help with my iPhone/iPod/iPad/Apple Watch/Mac?

    I was a walk in but I came during the weekday as soon as the store opened so there wasn't that many customers.

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    Review Highlights - Apple Houston Galleria

    This one.....hands down, THE BEST ONE!

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    Mac Repair - Macbook pro model A2141 with 32Gb ram i9  one tera ssd

    Mac Repair

    (5 reviews)

    Nice service, warranty works and negotiable price. I took my…read moremacbook to be repaired, after a week something went wrong and they fixed it without a problem

    One of the computers we own is a late 2011 15" MacBook Pro. The motherboard on our laptop died. A…read morefriend of my daughter found Sam's Repair on Facebook Marketplace as someone who was selling refurbished MacBook laptops (It wasn't even listed on Yelp. I had to add the business to check-in and write the review). We originally went in to Sam's to purchase a used MacBook. When we went in and explained what we had and what we were doing, he encouraged us to not buy the one he had for sale but suggested we let him look at ours first to see if it was repairable. We had already upgraded the memory to a 1TB solid-state drive and it was much better than what he was selling. We left (Saturday) and returned on Monday with our laptop. He said since we were coming from so far away (League City) that we could wait while he looked at it. We hung out for an hour and he actually was able to fix the motherboard. He explained what he did but honestly it was over my head. I'm just glad it is working. The laptop he was selling was $550. He fixed ours for less than half that cost and warranted the work for 3 months. Granted, I'm writing this review a few short hours after the repair. Assuming the repair holds, he deserves the five stars. If for some reason that changes, I'll update my review. As for now, we are very pleased.

    Apple Houston Galleria - computers - Updated May 2026

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