I did not have a good experience at all at this location…read more Earlier in the day, I placed an online order for a phone and selected in-store pickup. The website stated my order would be ready within two hours. After waiting, I called the store and spoke with Junior, who told me they had not received my order and instructed me to contact AT&T customer service. I followed his instructions and contacted customer service, who confirmed my order had been processed and should be available for pickup soon. After waiting several more hours, I called the store again and spoke with Junior. This time, he stated that he did have my order but that he would need a manager's approval. I was confused because this requirement was never communicated online or during the ordering process. Junior informed me that the manager was out for the day but that he could call her to see if she could override it. After speaking with customer service again, I was informed that this was not accurate and that my order should have been able to be completed. I called the store back and explained what customer service told me. At that point, Junior changed his response and said he would have my order ready within 15 minutes once I arrived. When I arrived, he was able to complete my order. However, during the setup process, I noticed my previous phone service had already disconnected. I asked whether my number would transfer to my new phone, and he said yes. I would have appreciated being informed beforehand that I would temporarily be without service, because I would have waited until I was home to complete the transfer myself. Overall, I felt like Junior was very dismissive and unhelpful throughout the entire process. He was short when answering my questions and did not make me feel like he actually wanted to assist me. Regardless of whether an order is placed online or in-store, customers deserve the same level of respect and support--especially when making a significant purchase. Unfortunately, because of this experience, I will not be returning to this location. I will also be sharing my experience on my social media platforms so others are aware of the customer service I received.

I had the pleasure of speaking with Giselle on the telephone, prior to driving to the store. She…read morewas courteous, attentive, and very pleasant while listening to my concern with the switch to Google messages. When I arrived at the store, she possessed great customer service skills. She was very knowledgeable about my issue and offered an alternative solution for the plan I was thinking about as well as purchasing a new phone. Thank you Giselle for being patient and being an outstanding representative for ATT. I recommend this ATT store.

Farhan and Victor were incredible! They helped fixed a confusing SIM problem and helped me get a…read moremuch better deal. Super professional and didn't rush me out even when it was closing time. Definitely recommend this store always ask for Farhan or Victor!!

Great job Verizon 2071 Westheimer Rd. Houston location!! Mr. Victor is the perfect balance of…read moretechnical expertise, communication and problem-solving skills, and being a leader to his team by assisting them to provide a great customer service experience for everyone. He made sure that my entire immediate family was taken care of because I had to go back multiple days to sign everyone up and the service was excellent every time. A special shout out to the store owner for having Mr. Victor and the other assistant manager Ms. Alexandra, who was a joy to interact with, work at your store because great leadership starts at the top. The work culture at this location looks to be thriving and flourishing so if you are looking for great customer service and pricing, stop by this location, you're welcome in advance.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Juan was very helpful and patient when I needed to transfer from Xfinity to ATT! thanks Juan!read more

This is the best AT&T store I have ever been to. The first time I went into this location the girls…read morewere so kind, answered all my questions and never pressured me to spend money on phone upgrades i don't need. (I've had this experience where they try to sell you things you don't need before with other ATT stores) Then again recently went in and I had some questions about my phone and business lines moving numbers around etc.... Amir was so friendly and thorough when explaining why and when I needed to call the 611 number to get my phone issues resolved. They are quick to service you and not long waiting times. Thank you!

ZERO star service, but here's a single star for putting my screen cover on right…read more These guys lied about available deals, continuously interrupting me without listening. The app said I could get the deal they were offering for $24 instead of the $48 they wanted to charge me. When I showed them the app, they tried to gaslight me and kept cutting me off and grabbing for my phone. I started to record and they wanted me out. Surreally rude bullies here. Shop elsewhere or come well prepared. Do NOT trust manager Kevin. His unprofessionalism, arrogance and dishonesty have trickled down to the staff. VERY poor reflection on the T-Mobile brand. Retraining urgently needed!

After reading reviews by Jeff and Andrew regarding service at this T-Mobile store, I would say my…read morelatest experience here is kind of a mix of both. Over the phone, I inquired about a particular charger for an older model phone, and the guy who answered confirmed they do have this kind of charger in stock. However, upon arrival at the store, I was told no charger was available. Really? Either these guys are clueless about what's in stock or they are being totally dishonest. What really exposed these guys as being obnoxious, incompetent tech cretins who have no concept of customer service was the recommendation that I 1) Head to Target to see if the charger is in stock there. (Do the folks at T-Mobile corporate know their employees are advising people to go to Target??) 2) The refusal to contact another T-Mobile store to inquire about whether the charger is in stock there. I definitely felt this store visit was a total waste of my time. Most importantly, the people who work here are not legit, intelligent salespeople. If they were, they probably could have convinced me to purchase a new phone. But I wisely took my business to another T-Mobile location. Unfortunately, this location, which was once really good years ago, has totally gone downhill.

This is my go-to spot whenever I need a quick fix for my iPhone screen protector. I tend to drop my…read morephone more often than I'd like, so having a reliable place like this has saved me from expensive screen repairs. I really appreciate that there's usually little to no wait, and they take care of the screen protector replacement on the spot for me.

I only give 2 stars because the people aren't rude but I'm pissed that I brought in a phone to fix…read morescreen and left out with a camera that does not work properly. Crazy but true story . Brought it back in and nothing done to help

Wonderful visit to this place today to get a battery replacement in my iPhone 12 Pro. Incredibly…read moreintelligent and nice individual took care of me. Great price too. I highly recommend this place Frank (electrical engineer)

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

Andre (and Timothy) are phenomenal! First, became a customer at this location in September 2023. My…read moreiPhone had completely stopped working and would not come "on". Andre was extremely patient, kind, and knowledgeable. He worked on my phone long past closing time until I could at least get a signal knowing how not having a cellphone this day in time is such an emergency and necessity. A few weeks later, I return to purchase the new iPhone - once they were released - and again, nothing but nice and considerate guys all around. I've watched as folks come in and crowd the place, hoping to see this small but extraordinary team and no matter how busy it gets, they never lose their cool; always professional!!! Since 2023, I've stopped in several time to either purchase equipment for my phone or to ask questions regarding my service plan and they're still great. Highly recommend this location and this team, especially Andre!!!

The Verizon Ovation…read more Monday, 4 November of 2024, at 8:30 AM The Verizon store at 3825 Bellaire Blvd in West University, Houston, Texas, has become an adulation for my family. Keano Smith, the authorized sales tech at that Verizon location, is the third technician who has made our visit a pleasure. It seems that any problem we introduced to Keano was solved. His help made us receptive to a painless remuneration transaction even at the end of our visit. We shall indeed be visiting Mr. Keano Smith and look forward to his advice and supportive guidance. In the meantime, we are contemplating upgrading our phones because of Keano's kind attention. Thank you again, Keano, and thank you, Verizon, for having such an outstanding employee at your West University store. Lalo de Pilar

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

I came here with my girlfriend since she wanted to get an iPad! The friendly staff, Pricella,…read morehelped out our case and found a great item and deal! Had a pleasant experience for sure! Will be back once we are around! :) Cheers