We were completely entranced by the entire team at the AT&T Store on Kirby…read more Melissa treated us like family and helped guide my wife to a great deal and a great phone (iPhone 16 Pro) After chatting and learning of the options I returned to buy and then to pick up after data transfer and each time was helped by another well-trained associate. The vibe is great so even waiting is easy. Highly recommended.

Asked for an iPhone 16 pro max 512g. Said they didn't have it but would order it for me online. I…read moresaid nevermind and would go somewhere else then the deranged employee goes "oh wait!! Looks like we have one left!" And says he's going to go open the safe. Both him and the other employee leave me out on the floor alone to go to the back and are back there talking / laughing loudly for 10 mins while I sit there realizing this was a bad idea. Comes out 10 mins later saying "the safe is still opening up" and proceeds to try to talk me into changing my plan and adding a 4th line that I did not need. Despite refusing multiple times he continued to try to pressure me into adding this 4th line, I had to tell him no about 4 different times and explain myself as to why. He goes back to the back for another 5 minutes to talk loudly to his coworker, comes back out and says "the safe is still opening, let's pick out some accessories for your phone!" I explained I already had accessories at home and I just want to buy the phone. Now he looks visibly annoyed and goes back to the back for another 5 minutes. Comes back out with his coworker with him and says "aww as it turns out we don't have the phone" then asks his coworker what was the last phone he sold. Coworker: "an iPhone 16 pro max 512 gig." He turns back to me and is like "aww man that's the one he wanted!" I'd give them a 0.1 out of 5 stars on their bad acting. Overall I was lied to, forced to sit there for 20 minutes while they bullshitted in the back and intermittently came out to upsell me and ignore my objections over and over again, and then denied the ability to purchase the phone while i waited 20 minutes for their "safe to open." Garbage customer service. Garbage company (its prime communications, an authorized retailer for AT&T) Don't waste your time trying to do business with these low life's.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Yes, KoKo was so professional and went beyond to take of our needs. She was friendly with a warm…read moresmile. When my husband and I left it was like leaving family. All were great! Ron and Debra Steele

David was a tremendous help! Walked me though everything i needed he's a huge asset to the company!…read morekeeep up the hard work David! THANK YOU!!

They have moved to the Richmond location. This rating is based only on the accurate sign in the…read morewindow at the Bellaire location

Amazing amazing job! Only an hour for my cracked screen and I swear the screen quality looks…read morebetter. Def recommend them!!

Avoid EK Wireless: they perform catastrophic repairs, refuse accountability, and use payment…read moremethods to strip away your consumer protection. I brought my phone in for a new glass backing and an LED display replacement. The results were shocking: the glass backing was visibly lifted and detached on all corners, causing it to crack immediately after I set the phone down at home. Furthermore, the "new" LED screen was defective and consistently flashed pink. When confronted with these two failed services, the staff blamed me for the damage and only offered a discount to fix their own mistakes. If you ignore this warning and still go here, DO NOT pay with Zelle or cash. Use a credit card so you can actually dispute the charges when the repairs fail. Let me not forget to mention the crooked camera backing they installed; let me know when you see it!

YESSSSS LORD.... Now y'all know I'm the 1 to bring you the "TRUTH"…read more.... Well....Look no Further...This is the PLACE to go for your sticky,problem "Locked" phones...Yessssss I said LOCKED...Go see my girl in EK wireless and watch the magic happen before your eyes or on that day...Yes I said on that day..Friendly,happy faces to assist you and service is Quick and easy...No pain involved..So remember Tony told you where to go to "Unlock" your iPhone and whatever phone you have..NOW GOOOOOOO

what a great store! everyone in there has great customer service and they help you with everything…read morein such a short period of time ! Dallas is awesome and Patricia is amazing, totally recommend this location!

Understaffed and takes FOREVER…read more Staff will skip you even though they saw you walk in before other customers. Avoid if possible.

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

I had a screen replaced on my laptop. Great honest price, fast service, excellent work including…read morecleaning my laptop and making sure everything was working properly.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

I came in with 2 assigned registered phones under my account to redeem my T-Mobile Tuesday gift…read more(blanket) - attendant did not honor my 2 accounts and only allowed me one blanket. Not fair since I am paying service for 2 phones and not be allowed to get 2 gifts!!? He said he needs to be fair to other customers. But that's not my fault they are not here in time to redeem. I'm here now as a paying customer. First come first serve. You snooze you loose! I drove extra 20 min to get to this location cuz other store ran out. I took the time stuck in traffic to get here and get denied to what is offered to me as a paying T-mobile customer! Bad customer service!!

The store needs a better check in process. To many people in the store at one time and customers…read morewho've waited longer got skipped over. They spend hrs on 1 customer at a time. Also, as busy as the store was, the manager never came from the back to assist and help things move along. By all means, select a different location.