Customer service was terrible. Came in for a free phone screen replacement. I found the screen…read moreprotector and even told the lady that I'll install it myself. I just need her to check me out and the lady told me how she can't do it and that I need to wait 20-30 mins for her to finish opening up new accounts which is ridiculous.

Went in to move my number from a family account to my own,. No one in the store would help and said…read moreI had to call customer service, when customer service said I needed to go in store. I sat on the phone with customer service for an hour and a half, and STILL did not get the issue solved. Horrible customer service when you get routed to another country and the people who work there, sitting in the same room as you, will not help.

Please don't take your screen here to get repaired. It's over $200 It broke within 10 days. My son…read moretried to push the screen back on because It had a line on it and was coming up. So he tried to push it back on and it cracked. They said that the warranty doesn't cover it now because he tried to push it back on. I asked them if maybe they could do it for half price. He said he would take $10 off So they think I should give them $400 in two weeks to fix his cell phone screen when they obviously didn't do it right the first time just save your money and go somewhere else

Friendly service. Quick and easy to have screen replaced. Super convenient! Highly recommend.read more

The manager and oowner of Kings Tobacco and Cellphone on Richmond is a patient, kind and very…read morehelpful person. He helped me to resolve a problem with The service provider H20 I am fromout of town and I after 6 pr seven representative from H2O Inwas finally able to resolve the problem. Through this person he helped me to ask the right questiins and realize what the problem is not. Finally the last H2O representative I spoke with was able to solve the mystery of me not able to making international calls with the carriier. Great guy Jacks, I think was his name. Thanknyou Kings Tobaco Manager. You are awesome

The proprietor of this friendly store is super friendly and knowledgeable of all of his inventory…read more Although I don't smoke, I often accompany a friend who vapes and use that weed oil (what's it called? AC/DC or some acronym that they use). I've also had my cell phone repaired there and was satisfied with the service received and charges for the repair. In a world where everyone wants you to self check out (which I always use the same, tired Dad joke asking "OK..ya'll gonna give me an employee discount?) it's good to see small business owners who value their customers and enjoy the thriving business that they have as a result of this A+ attitude. Bravo, Mr. Smoke Shop Owner!!

My son-in-law was supposed to be hired there he went there two days in a row under the impression…read morethat he was to be training once the manager found out he did not have a vehicle told him he could not work there because he did not have a car mind you my son-in-law showed up 1 hour early both days to be trained to work there and still got told he could not work there because he did not have a car even though he still showed up early and has transportation

Great spot !! Huge selection and great prices Very close to…read morehighway easy access ...will come back

Andre (and Timothy) are phenomenal! First, became a customer at this location in September 2023. My…read moreiPhone had completely stopped working and would not come "on". Andre was extremely patient, kind, and knowledgeable. He worked on my phone long past closing time until I could at least get a signal knowing how not having a cellphone this day in time is such an emergency and necessity. A few weeks later, I return to purchase the new iPhone - once they were released - and again, nothing but nice and considerate guys all around. I've watched as folks come in and crowd the place, hoping to see this small but extraordinary team and no matter how busy it gets, they never lose their cool; always professional!!! Since 2023, I've stopped in several time to either purchase equipment for my phone or to ask questions regarding my service plan and they're still great. Highly recommend this location and this team, especially Andre!!!

The Verizon Ovation…read more Monday, 4 November of 2024, at 8:30 AM The Verizon store at 3825 Bellaire Blvd in West University, Houston, Texas, has become an adulation for my family. Keano Smith, the authorized sales tech at that Verizon location, is the third technician who has made our visit a pleasure. It seems that any problem we introduced to Keano was solved. His help made us receptive to a painless remuneration transaction even at the end of our visit. We shall indeed be visiting Mr. Keano Smith and look forward to his advice and supportive guidance. In the meantime, we are contemplating upgrading our phones because of Keano's kind attention. Thank you again, Keano, and thank you, Verizon, for having such an outstanding employee at your West University store. Lalo de Pilar

This store receiving anything below 5 stars is just not true. A great selection of items that would…read moreplease anyone. The store feels a bit crowded and it'll take more than one trip to feel like you know all the products being sold, but it's well worth it. Also, the prices are reasonable.

Such a cute spot to check out! If you're in need of unique trinkets for your space, definitely…read morecheck this place out. While it is a smoke shop, they have so many things there that could fit in anyone's home!!! My friend actually found a crazy cat lady magnet which apparently had been sitting there for a while according to the cashier but it was super cute (I wish I got a picture haha). Definitely somewhere to go if you wanna waste alittle time looking at cool stuff!