They have amazing service and helped me very well with my issue 10/10. They even helped me with a small fix on my headphones free of charge

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of my phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process. read more

The worst customer service and Asurian does not communicate with the stores. The store had the parts to fix my phone but Asurian did not see it in the system so the store could not fix my phone after I was there over 1 hour and I was visiting out of town. Poor service!!!!!! The lady at the store was very nice and I was patient until the end read more

So, I'm new to this kind of thing. In all my years of owning a cell phone, I have NEVER cracked a screen... until the other day. Lol. My phone is old. I have a Google Pixel 6 Pro. They're already on version 9 or so now. Anyway, I took my phone out of the case to use my wireless charger at night, went to the bathroom, and left the phone on a slanted surface. PLOP! I knew it wasn't good. Surely, my phone had more cracks than a sidewalk (I promise I wanted that joke to land better, but I digress). Anywho, I called my carrier, and they put in a claim with Asurion. The claim charge was only $29, which will be added to my next billing statement. They referred me to uBreakiFix. I initially went to the Sugarland location, but they didn't have my screen in stock, so I ended up at the Pearland location. Upon first walking in, it gives off the vibe of a phone accessory store, but obviously, their bread and butter is fixing broken devices. They double-checked my claim, got me registered, put my phone in repair mode, and told me it would be done the same day. I thought that was fantastic since I was expecting a few days for the repair. I gave them my work cell number to call when it was ready, but I found myself in this odd situation: should I leave the area and come back later (I live about 25 minutes away), or just hang out nearby until they were done? I decided on the latter. I grabbed some lunch, ran a few quick errands, and BOOM -- the text came through that my device was ready! Honestly, it took them less than three hours. My phone looks BRAND NEW. Better than it did before it got cracked, honestly. I was really dreading getting a replacement phone or a brand-new one because I have so many apps that I'd have to set up again. I didn't have time for that hassle. This place was fast, friendly, had great customer service, and did an excellent job. Thank you for the incredible experience! read more

Terrible service. I took in headphones to have them repaired and they damaged them further. Stay away!

I broke it and they could not fix it. The gentleman at the counter was nice, however my issue, could not be resolved on location, which was data recovery, which of course is what I saw displayed as a service. Needless to say, it was not something they could not do and offered me a place somewhere else that could and not local. I appreciate that, however it was a let down. Until my next review, Bye-Bye! read more

I took my Samsung S22+ for new battery. When they tried to install, they cracked the screen! I was told that they would replace the screen when it came in. Several days later, screen is in, but they didn't know how to install it and totally destroyed my phone! I ended up taking it Verizon, which is where I should have gone in the first place. My phone has to be replaced totally and my insurance thru Verizon afforded me an upgrade to boot, all for $99! I will never take anything to uBreakiFix by Asurion again! read more

I walked in for a repair on the old device and I was denied multiple times on different occasions that I couldn't repair the item reason being is the cost of the fix would be damaging their end and they wouldn't be making money. I originally paid 25 for a membership thinking I would be able to get handled accordingly to get my items repaired or at least even look at but to get denied multiple times for two different items is ridiculous. issue is not even that serious like my controller could use a cleaning. Maybe it could fix the stick drift but it's not that old of the controller and That's not how you handle experiences with this company. it's so frustrating. Coming home not having nowhere to get resolved my situation because I was invested by the salesmanship of what needed to be resolved and resolved. It's frustrating because it's like a hamster running on one wheel continuously never ending. I was so invested on having the potential of my old and new devices repaired thoroughly but instead I was denied services and left a bad taste with this company so if you're reading this review, I don't recommend it and the boss that works there. Neither do I him never will. he just seemed flat out lazy and just laughed, This was coming from the store owner so this is very unprofessional. just because I have PS4 controllers doesn't mean it's not worth a try to fix for God sake. I have a PS five, and I know for a fact, if I bring that in, they wouldn't deny me at any cost, they would actually look at the device and give it a day or two to come to the conclusion if it's fixable or not. Point that I'm getting don't waste my time. You invest your time to pitch a 25 membership to new customers and for all that to waste my time and gas going up there to get told nothing can be fixed. What a waste of 30 day month membership. please stay away from Clyde. And kayla. as for the manager position act professional, you probably go home to a miserable 365 Day Loop. read more

uBreakiFix (Pearland, TX) STAY AWAY! They not only REFUSED to FIX the system but they BROKE IT MORE Then REFUSED to refund me! They took my money and gave me false and conflicting information time and time again. This place is a scam run by Clyde, the manager and Kayla, the supposed "Fixer" of ubreakiFIX On last week of January of 2024 I spoke to Jeff about repairing my 2009 Xbox 360 from overheating. We discussed cleaning the dust AND adding thermal paste. He quoted me a price of $50 and I turned it in. Kayla was not there the day I turned it in. I continued to stay in contact with them and continued to speak about the overheating and thermal paste. Kayla the "fixer" kept insisting that the unit was working and did not need the thermal paste. It seemed as though Kayla didn't know how to do it because she kept making excuses as to why it shouldn't be done. Such as she needs an 100$ for her to track down old thermal putty to put in the xbox instead of using modern thermal paste as it will "damage the motherboard." Later Kayla texted me saying they tested a game, it was working. I picked it up on the 2nd of February, I tried using a game that worked well BEFORE but now it DIDN'T work at all. I called back and spoke to Jeff again, saying if Kayla is not willing to use the thermal paste to repair it then I would just like a refund and Jeff said "Yeah sure". They said they would take it and test it again for an hour and then decide what to do, Not five minutes after I brought it back, did Kayla call me saying it's fixed and she wouldn't give me a refund. She then said I never paid to fix it, and I just paid only for a cleaning and her expertise on the system. Clearly she didn't have any expertise if she couldn't even do a thermal pasting. She then suggested I pay more money, well into the 100s, for them to find a newer parts from a newer xbox 360 rip out the parts and stick into my old one. It makes no sense. I can just buy another xbox for less money. She tried to talk me out of getting a new one, saying over and over and over again that I should just to pay her for more NONEXISTENT repairs. When I went to pick it up the next day, Clyde, who claimed to be the manager, was there and was about to get Jeff for us to talk to but decided not to and stated he is backing up Kayla even though the repair wasnt done. He was making excuses as well but refused to let us speak to Jeff. He refused over and over, whiling ignoring what I was saying and just going "yep yep uh huh" and then cut me off twice while trying to rush me out of the store. If I wasn't getting a refund, he was told he would be reported to Better Business Bureau. He uncaringly said "Well that's certainly an option" as if he thought it was a bluff. I have reported this shop to the Better Business Bureau, asked for a refund. They agreed to give me a refund and said this is not how the ubreakifixit stores are meant to operate. Stay away from this shop, Kayla, and Clyde. It should be renamed to "You break,We take your money and break it more" read more

This is a scam. They told me several times that everything electronic in my house would be covered. They took my monthly subscription fee, then refused to repair my phone because phones aren't covered. I PAID them out of pocket to fix my phone. It was worse than before they fixed it & I still had to pay for the repair. I called Assurion & tried to cancel my subscription just to go round and round in ever increasing volume yelling, "I want to cancel my account," while the young lady refused, insisting I take a look at what further services were now available to me. I demanded to speak to her supervisor. She kept talking. After 20 minutes, I hung up. Eventually, my only recourse was to change my bank card number. Avoid these guys at all costs! read more

I just left the Pearland location and both Cesars (that's right. Both gentlemen working today were named Cesar) took great care of me. I accidentally cracked my phone screen and was told to take my phone here via my insurance through my carrier. I waited in line less than 5 minutes. I dropped my phone off with expected wait time to be approximately one hour. I was told that I might have to end up contacting insurance if there was additional damage besides the screen. So I left fingers crossing hoping that wouldn't be the case. I left to run a few errands and when I got back my screen was repaired. And there was no additional damage thank God! Both gentleman were very friendly professional and answered all my questions promptly. They knew what they were doing and my repair is beautiful. I'm glad they were able to fix it so quickly. Go see these guys at your Pearland location! read more

I was blessed to have been helped by Jeff. He noticed that I have been a customer since 2017 after complaining about another computer repair place. He suggested the insurance by Asurion that will benefit me much later on. For a young man he was kind and patient. Jeff works at the Pearland store. Mary Johnson read more

Great customer service! Fix my phone in 5min for free!! Would give more stars!! Thx again

I dropped my laptop off for a repair on a broken screen. The Part took a while to come in however, JD (I think his name is Jonathan) was so helpful and kept me updated along the way. When the part arrived Brandon the assistant manger replaced it in record time (like less than a hour). JD called and said it was ready and Jeff O. Made the pick up process so smooth. I highly recommend you to this location. They also have a 90 day warranty on the product. These guys took Great care of my laptop read more

I went here about 3 days ago because my Mac stopped charging. The day after I picked it up and they told me some information I was extremely shocked about and they couldn't fix it. Upset that I couldn't get my laptop fixed, I took it to the Apple store which they told me some interesting information on what UBREAKIFIX did: 1. They screwed the bottom part of my laptop wrong and the small screws won't come out because it wasn't done properly 2. Computer parts were missing 3. They were not careful when looking around because they scratched the battery and broke a part of a piece of computer part inside 4. They lied about why my laptop was not working I'm extremely upset about this because I had really high hopes for this place. When I went in the first time, the guys at the front were really nice but just the fact of finding out what actually happened with my laptop in the hands of this business is extremely upsetting. read more

This place will always be my destination of choice when it comes to device repair. The customer service here is unparalleled. Shout out to Brandon whom help repaired my child's iPad. read more

Good, communicative service even for odd requests. I came in for a repair to my 3DS and the first thing of which they ensured I was aware was that such a repair would likely not be cost efficient for me. However, they were still more than ready to do the repair as parts came in. Even though some parts could not be found in the pandemic, they still completed the baseline repair I requested and used some of my old parts to finish the job, with the assurance of future help should I find the parts they couldn't. They were very upfront about this, ensuring I wouldn't run into surprises in future. A good buy! read more

Don't go here if you are of color. I received horrible service. What really made me upset was I was told to come back in an hour, which I did and was told when I arrived it can take up to 2 hours. Then I was told it would be 15 minutes and I would get a text to my watch. I got the text saying it was ready and after waiting 15 minutes it was not ready. Why tell me it's ready when it's not. I called and was put on hold several times. The last call oh it's ready, we will meet you at the door, after I told them to let me know when they would physically put my phone in my hand. It's fine if you are racist just put a sign outside and I would keep it moving. read more

Jasmine was amazing! Both my husband and I had broken screens she fixed them in less than an hour! Awesome service!

We just used uBreakiFix to replace a broken screen on my husbands iPhone. Jasmine showed up on time and was very professional. She had it fixed very quickly, you'd never even know it was broken 30 minutes ago! Thanks again Jasmine. We appreciate you! read more

John helped me out tremendously! Gave me some tips and ideas how to help our electronics in the future. A big thanks, John!

I shattered my phone screen on Monday and was referred to uBreakiFix through my AT&T insurance. They came all the way to my house to fix my screen! Jasmine was right on time, had my phone fixed in about 15 minutes, and was super helpful. By far the best phone service experience I've ever had! I'll definitely be returning to uBreakiFix with any other phone repairs! read more

Brandon and JD are amazing! Superior customer service!! My husband's phone needed a simple fix and we were in and out in under 5 minutes!! I highly recommend them!! read more

I thought I was going deaf until April helped me realize my ear piece was just dirty on my phone. She cleaned it out and now it's working good as new!! read more

Brandon was wonderful!!! He fixed our daughter's phone so quickly and it looks perfect!!!! Will definitely use them in the future for all our phones needs. Replaced screen and battery in under 2 hours. read more

Jeff was very professional, made sure he went over the companies guidelines for Covid-19. Again he was professional and awesome!!

I brought my son iPad here for repair. The only thing that was wrong was the screen was cracked. I received my iPad back and my home button was broken. I was told by the tech that the iPad home button could not be replaced. A few weeks later a line appeared going down the middle of the iPad. I brought it back and the techs are saying this isn't covered under warranty because the iPad screen is damaged. Oh but then I was told the home button could've been fixed it's just the fingerprint wouldn't have worked. It's damaged because they broke the Home Screen button all to begin with. I do not recommend them at all. I will now have to go to apple to get this screen fix correctly. I'm extremely disappointed. read more

I got my iPhone screen repaired at this location and I could not have been happier with the results. I waited over a week to post this review because I was unsure of the quality of the screen they provide. The overall process is quick and pain free. I went through my cell phone provider insurance, paid a small deductible fee and got my phone repaired the same day. The gentlemen that helped me was very helpful. I will definitely recommend this location if you are looking for good quality phone repair service. read more

I recently broke my screen and it was affordable and fast, but as days went by my face id stopped working and the virtual home button stopped working too... read more

Jasmine was great! I set my appt 2 days ago in the 9am-11am slot & she called before 9 saying she was on her way! Thennnn she fixed my phone in 20 minutes or less but hey who was counting !! Great service & THANKS AGAIN !!! read more

I was greatly pleased with their professionalism! There was an issue with the first screen repair, which caused additional wait time. The store employee told me what the issue was and explained they would have to do a new screen. He even gave me a discount for the inconvenience. read more

JD just provided excellent service in fixing my iPhone charging issue. Fixed it immediately. This is the third time I've used this business and they have always saved my phone quickly. read more

Brought my cell after a it took a tumble and cracked the entire face. Same day repair, fair prices, and courteous people. Only reason for 4 stars instead of 5 is that they only have 1 person working the counter. Both dropping it off and picking up took 30 min-other than that great job! read more

Jasmine came by the house for a mobile screen replacement and was great! Professional, quick, and very helpful! If (or, rather when) we ever needed the service again, we will request her! read more

we paid for everything just to order the parts for my iphone, yet they ordered the wrong oarts! now i have to wait again for more days! then i came here ready for repair and they told us to leave teh phone and wait until tomorrow!!!! so inconvenient!!! read more