This store does NOT put the customer first in any regard. My husband and I bought $40 worth of Xbox 360 games, after asking Robert (a store employee) if they would work on our Xbox One. He checked his computer and came back to inform us that some Xbox 360 games will not work on the Xbox one but some will and the ones we were purchasing WOULD work, so we bought them. This was Sunday evening May 27, 30 minutes before the store closed. That next day was Memorial Day and it was also the morning that I woke up and rushed my husband to the emergency room. He then had to be admitted and stay in the hospital for a week (this will all make sense in the end). Once released from the hospital, my husband took another week to regain enough strength to get back into his normal routine of work and life with five children.
This past weekend (two weeks after our Game Xchange purchase), we finally found the time to bring back the Xbox 360 games. We intended to only get store credit as per the receipt's return policy, which was fine because we had other items we wanted to purchase from this store anyway. The store's return policy is 90 days for in store credit. When we tried to return these 360 games because they did not work on our Xbox One as we were told they would by Robert, a Game Xchange employee (Employee of the Month to be exact), we were told by another employee that they could not give us full in store credit. As a matter of fact, for 2 games totaling $37.90 plus tax, that were only purchased because we were told they would work, Game Xchange was only going to give us $6.
On top of that, the employee we were dealing with tried to claim that the reason they would not give us full credit for the games was because it took us too long to bring the games back. Remember, it's been two week of their 90 day return policy. However, according to this employee once we got home and realized the games didn't work we should have turned around and drove back up there immediately and informed them for full credit. According to this employee, "just because the games didn't work on your system doesn't mean they didn't work".
I don't feel it's necessary to have to explain to a stranger that you couldn't just turn back around and bring the games back immediately because they had already closed and we spent the following week in the hospital but I tried to anyway, to no avail. To say my husband lost his cool is an understatement, especially after Robert confirmed that he DID tell us those games would work and then he left the store for the day so he wouldn't have to deal with the issue.
My husband, our children and I already had our hands full of other games we were going to purchase with the in store credit and then some right then and there and we intended to be back in the next week or so to purchase a Super Nintendo system which would only mean we would need to stock up on S-NES games all of which we would have purchased from Game Xchange.
Now, we will never be back to spend another dime in this store and we are making sure everyone that we know is told about our experience there. read more
