I usually go to the Verizon store frustrated with things I could remedy if I just used a little…read morebit more patience or call the store. I had recently had to switch my phone because the charging port to my old phone was messed up. I should have just got a new phone but I settled for a refurbished one. I think all phones being called new are refurbished or at the very least programmed not to work after awhile but I'm probably wrong about that. Anywhere, the gentlemen at this Verizon were dressed very professionally. I was pleasantly surprised! So I went in and in less than 5 minutes I was already walking out, thanking the gentleman, and on my way. Technology is not my strong point. Oy vey!

I am so beyond disappointed. I actually went out of my way to find a Verizon store near me with…read moredecent reviews since I recently moved and I loved my old Verizon store. Only to leave this place totally screwed... I've been with Verizon for 6.5 years, I have NEVER been f*cked so badly. I went in to trade in all 3 phones on my account for iPhone 16s (Verizon promo). Robert was nice enough but very quiet throughout the entire process. I was confused a lot because of the lack of explaining most of everything. Lots of mumbling and spending time doing things on the iPad without telling me what's going on ‍. Ok whatever. I don't need to perfect. I leave the store as he ordered my 3 iPhone 16s to be delivered to the store. Come back to pick them up. Left the store pretty confused on how to ship my old phones on. Robert told me to ship my old phones and old internet box (as he also upgraded my box) using UPS. "I just take them in? I don't need anything?" "Nope. You just take it in. They'll know what to do." Well. They in fact did NOT know what to do. I was supposed to get a QR code or shipping label from Verizon at the time I was there I guess but didn't. I called Verizon customer care and they sent me one. Fast forward to turning in my old phones. Can't do that at UPS either apparently- message Robert and he tells me to just bring them in. Ok great... not what I was originally told but whatever. Robert isn't there when I go to return my phones and the employee who is helping me states that he doesn't know why- BUT he can't accept one of the phones. He tells me to get ahold of Robert. Wtf. Ok......? So I reach out to Robert twice letting him know first that I'm having this issue and please look into it. Follow up a few days later, no response. I decided not to go into the store because 1) why can no one help me besides Robert? 2) by this point I have gone to the store 3 times, gone to UPS 3 times, and had to call Verizon customer care for help 3 freaking times over this issue. So I'm hot. I've NEVER has an ongoing issue like this before that cannot be resolved and no one knows why except MAYBE the original person who started the trade in but after wasting literal hours traveling to UPS, Verizon, and being on the phone I know I'm gonna pop off. so I'd rather now ruin Roberts day and be that rude customer everyone hates. I call Verizon for help AGAIN (4th time) and 4 weeks later the issue is finally..... resolved.... No follow up from Robert. I'm going to assume this guy quit or has extenuating family circumstances going on for the last few weeks and that's why he could not follow up and was never in the store when I went. Not because he just doesn't care. I never explained why I was having to call so much but once the person on the phone did say all of this was basically a mess bc I didn't send in all my phones at the same time like I was supposed to and he asked me why I didn't - I told him the Verizon employee TOLD ME he could not take the phone and to ask Robert about the issue. Guy on the phone was shook. Said that shoulda never happened. One star bc at least the employees were generally friendly

This place was pretty friendly. I drove over here from a distance to get a iPhone. They took care…read moreof me and sent me about my way. The service was really good. I would definitely come back.

Opened product…read more Item looked new/unopened but once opened, the apple watch screen protector was full of fingerprints. I spent $60 on a few items so im disappointed.

Wonderful visit to this place today to get a battery replacement in my iPhone 12 Pro. Incredibly…read moreintelligent and nice individual took care of me. Great price too. I highly recommend this place Frank (electrical engineer)

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

I cracked my phone unexpectedly earlier this morning. As a very busy person, I needed to fix it…read moreimmediately, but also I was on a budget as it was a random mishap. My phone was completely shattered and I could barely read my text messages. I got referred here by a very good friend. I called first and Maria kindly and politely answered the phone, she was able to direct me to their location and give me a great price. And fix my screen in less than 10 minutes and also offer some special deals you would have to find out when you get to the store. But I highly recommend coming here if you need to fix your screen. Maria was great! And the service was great. It comes with a 30 day warranty, but hopefully I won't need that because so far so good, my phone works great.

I visited this location to drop off my son's iPad, assuming it had water damage and would need…read morehardware repairs. The staff asked me to leave it with them so they could run a full diagnosis. The next day, they called to let me know the iPad was working perfectly and all diagnostics passed. They were incredibly polite and didn't charge me anything--not even a diagnostic fee. I truly appreciate their honesty and professionalism. I'll definitely be returning and recommending this repair shop. It's worth the drive from Sugar Land to receive service this genuine.

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

BETSY ROCKS. I had a problem with my 5 years old phone,…read moreSamsung Note 9. And I wanted to transfer my info to my new Samsung 25 Plus, but the old phone was glitching and could not transfer anything. So, I walked into this store on Wednesday 5/29/2025 at 2pm. Here come Ms. Betsy, she spent hours trying everything in her power get both phones to connect and communicate. Finally, she was able to transfer everything to the new phone. She was patient, knowledgeable, courteous and professional. this young lady is an asset. I also want to thank Jesus for being helpful and courteous. I also was impressed by the security officer on site. He was bringing chairs form the back for customers to sit while waited to be served. Thank you Betsy. AAA+++

Crazy hot in Houston. This XFINITY store is next to CiCi's Pizza on Wilchest and 59 Freeway…read more Location is perfect. Let's get started by walking in. The security guard looked sleepy sitting in the corner. I think it's better than looking at the phone. There was no signup list. I got serviced right away. Anyone comes after me had to check in with the employee who was helping me. It's nice to get attention right away. But, hey, you're with me. Stop getting their names while I was being served. What happened to other staff? They were busy with customers too. Ok fine. I give in. Not coming back. No, I'm not gonna give him 10, either.

Our iphone screen was unusable due to something hitting the phone screen and we had a bad battery…read moreand the charger port wasn't working. Abdul was able to fix everything on our phone at an extremely reasonable price (~$200) within about an hour. I could tell he was very knowledgeable and honest and he was extremely friendly to work with. Although I hope our phones never break, if they do, I will definitely be back to this place.

Do not go here under any circumstances!! I went here to have a screen replaced on my iPhone XR…read more They ask for your passcode for your phone and the passcode was supposedly to be able to test the new screen after it was installed. They took the phone in the back to do the repair which took about 20 minutes. They return to the front with the phone and everything checked out no problem. The following day the screen starts to flicker on and off consistently at the most in opportune times. But the real kicker is apparently when they had my phone in the back they went into the phone under my Google account and actually left a review on Google under my name giving themselves five stars and made comments about supposedly great service for fixing my phone. When I realized what had happened I was livid. Not only is my phone not working properly that is a total unethical invasion of privacy and against the law in many places. I went back to the store and confronted the manager who told me that the tech Sam supposedly worked on my phone in the back and he would have been responsible for the post He called Sam several times on the phone in my presence to confirm this but no answer I don't even believe Sam exist. Had to argue for 20 minutes only to be able to get back a refund of the labor. They would not even give a full refund . They offered to fix the screen flickering f but I refuse to do busses that's with them and you should too. Think about all the sensitive stuff people have in their phones from baking information, private photos, and stuff that can be used to steal your identity. Don't go there under any circumstance!!

Finally found the most knowledgeable manager around. My husband and I were so pleased with Eddie's…read morethoroughness. He is honest, efficient, warm and professional. Looking forward to purchasing accessories for our phones or car again from Eddie, who truly has great customer service!

If i could give 0 stars i would. Both employees i spoke to were extremely sassy. First one was a…read morefemale. I asked about a charger for the S5. She had no clue if they carried it first of all. She kept pushing the universal charger which doesnt charge as fast as the original in my opnion, and also gets screwed up a lot faster. She gave me this "whatever, thats all we have" type if attitude so I just said that i would look for myself. Found the charger i was looking for in 3 seconds. Then here comes the manager (a male) with the exact same attitude "well thats all we got." Pointed out to me what i was already looking at like im the ditz in the situation. I asked if there was somewhere i could write a complaint about the female and the manager could've seemed less concerned about what i had to say. Extremely rude and careless for no reason. Wish that Eddie fellow was there. Its a 0 star review for me.