These people are not prejudice. For you people who thinks so, why don't you reevaluate your actions…read moreduring your visit and see if you were in their shoes how would have treated you. I was a customer of theirs for 10 years. And they were always kind and helpful. And access to my mail was so convenient. I totally miss my mailbox. And as for shipping. They are not FedEx, ups or uses. They provide shipping for these people and box service for a fee. They are in the business to make money in return for their services and convenience of not standing in long post office lines. Now that is the place with the rude a** government workers.

This is a conveniently located "UPS drop off store" in Highland Village so you avoid the traffic of…read morethe Galleria proper and only need to deal with the Westheimer traffic on this side of the railroad tracks. The item I was returning via UPS pre printed label had explicit instructions not to drop off at a "box" and instead to use a drop off store as if that was some kind of substantive difference that anyone would know about, like the difference between a Nicaraguan and a Dominican origin cigar (one had airtime in a Seinfeld episode, the other did not.) The UPS locator URL schwiftposted this address conveniently just down the block from the Central Market one way and the Whataburger the other way down Westheimer. So I was slightly expecting an immersive package sending experience and not just sliding something into a box, also known as a glory hole for box sized packages in certain parts of town that "a friend" frequents. Instead I parked in the tiny parking lot, most spots blocked off for the gittin your nails did studio next door in the strip mall, and walked into a space devoid of customer experience. I approached the one woman working the entire store by herself and asked if this is where UPS packages go because this was either that, or the jerk store. She just points at the back to a box, which is what UPS told this beautiful bitch NOT to do in written instructions. I ask if I get a receipt or anything as proof I put this package where I was supposed to according to her instructions in this "authorized" store based on UPS website, in case some kind of scofflaw or other criminal were to stuff the package down their underoos and abscond with it into the night. She just shook her head no. Not excellent customer service. But the package eventually got to where it needed to go so I guess this thing works alright. Location conveniently located near the Whataburger on the right side of the street (Lamar side) for your post-package drop off victory celebration that you are full scale adulting and doing things on your own without the aid of an executive assistant or personal secretary that used to do everything for you.

After a frustrating experience at trying to ship out time sensitive packages at the midtown UPS,…read moredecided to try out the Rice location. I've had marginally better experiences shipping out of this location than midtown. By marginally I mean there isn't usually a line out the door, but definitely still always feels like a queue. Rolled up at 8:15am. Again, store was completely empty with no one inside. There were several cars in the lot just waiting. We waited for five or so minutes and watched other frustrated patrons trying to open the door. Again, the sign outside clearly states they open at 8am. What an absolutely terrible experience and waste of time. Shipping is already annoying enough. But hate how you can't even get there early to avoid the crowds. I guess you just always have to show up in the middle of the day and stand in line for an 15-60min before an overworked and disgruntled employee takes your package.

I love this location - always so so helpful and kind! I had a couple of annoyingly complicated…read morereturns the other day, and they were so helpful with them.

This UPS location is one of my favorites - employees here are friendly and efficient. Sometimes…read morethere is a line, but I have never had to wait more than 5 minutes to be helped. I also love how easy it is to process Amazon returns at the self-service kiosks. Parking can be a bit tricky, especially during busier times, but remember there is street parking available along W. Clay Street!

I never leave reviews. I either walk away quietly or become a loyal customer -- but in this case, I…read morefelt like I was standing in a UPS Store operating in total chaos. This UPS Store is an absolute embarrassment to the UPS brand. I paid $260 for an overnight shipment under 10 lbs -- a time-sensitive package meant for one of our restaurant locations in California. What should have been a routine transaction turned into one of the most incompetent and unprofessional experiences I've ever had. From the moment I walked in, it was obvious the staff was poorly trained and completely unprepared -- a group of young clerks being micromanaged by an overbearing manager who seemed more focused on hovering than actually managing. I provided the correct address directly from Google, clearly visible on my phone. The clerk copied the street and number correctly but somehow entered a completely different city, state, and ZIP code into the system. When I discovered the error the next day, I immediately called the store. What followed was a display of incompetence, lack of communication, and zero accountability. The first employee put me on hold mid-conversation while helping another customer. After multiple calls, I finally reached the original clerk, Ivan, who put me on another long hold and promised to call back -- which, of course, never happened. Hours later, I called again and encountered the same level of disorganization and immaturity. Another employee could barely handle a phone call. After several holds, the manager finally took over and delivered one of the most dismissive responses imaginable: "Sorry sir, you confirmed the address, so there's nothing we can do." Not a single acknowledgment of her staff's mistakes or lack of basic attention to detail -- just an excuse and indifference. No apology. No ownership. No empathy. This location is a case study in failed management, nonexistent training, and complete disregard for customer experience. UPS Corporate should seriously investigate whoever owns or operates this store and re-evaluate their hiring and training standards. What's happening here is unacceptable on every level. If you value your time, money, or peace of mind, avoid this location at all costs. There's a reason their reviews hover around 3.5 stars -- and frankly, that's generous. Take my advice: go FedEx. They at least know how to read, listen, and take responsibility.

Very nice people but never open on time usually opens 15 to 20 minutes after stated open time…read more Today there were 7 people waiting to open - which finally happened at 9:15a - all in line commenced this location known for never being on time- 3 people left before opening and went to a different ups store

i wanted to make a online purchase and they said I need to pay 12 dollars for a small cardboard box…read moreto put it in.

Great shop for all things shipping/mailing. They sell envelopes, stamps, packaging, and more. They…read morealso accept packages or mail to pretty much any carrier. Quick and reliable. Definitely recommend!

Friendly service & fast too! I'll be back to mail my packages. Clean & quick, 5 stars!read more

"Harry" went above and beyond the call of duty to help me! I live in North Carolina and for 7…read moremonths have been unable to get someone at an apartment complex to send my deceased daughters small amount of belongings. Harry went to the apartments and picked up the box of items, packed them up safely and had them shipped to me within a few hours after I called his store and I received them 3 days later! I am Very impressed with his care and compassion! I want to give you Harry a sincere Thank You!! . I would highly recommend his postal company for any and all of your needs!! Sincerely, Diana Deitz

From the owner: One stop for all your packing and shipping needs. Offering printing, fax, copy, notary public, key…read moremaking, mailbox, virtual mailbox. All Military and First Responders will always get a 10% Discount!

The owner is very friendly and willing to help. Her staff is well trained and efficient and…read morefriendly. The inside has been physically redone twice and always looks nice and orderly. They're even open on Sundays now!!!

I would go out of my way to go to this UPS store in particular, it's the best. The parking…read moresituation isn't amazing, but they're always really fast and the service is great. Jay was especially friendly and helpful! I left on a better mood than I walked in interacting with her.

No one in the line, cashier was disorganized and confused. Fumbles through computer unsure what…read morehe's clicking and enters the wrong address despite it being written in front of him. I had to show him he entered it incorrectly. He has to call his boss to ask how to perform the shipment in the computer. Worst place ever.

Trying to ship Christmas presents and guy was asleep in the open not responding to me at all while…read moreI was in store. Don't bother going here

I am slowly trying to arrange my new home in Texas, and I have been collecting various types of art…read moreand decore items over the years. I need to print a few pictures and enlarge them. I decided to go back to my favorite UPS store on Richmond Road. As soon as you walk in, you can hear a happy, professional approach. I showed Avni my downloaded prints and asked her to help me, since I have no clue how to frame them for the house's walls. She is such a professional and knowledgeable person; she explained the process to me and taught me how to buy the frames. I forwarded all my d/l prints to her. I bought the frames she showed me, and in that moment, I learned how important it is to buy the right frames for the wall pictures. Everyone at this location is so helpful, and I am lucky to have found this location so close to my house. Highly recommended. Excellent service, efficient and knowledgeable, friendly people.

April was very helpful with assisting me in completing my fingerprinting for my employer. She was…read moreprofessional, kind, patient, and helpful. I would return to this location for anything UPS related just because her and the other staff were very kind and personable.

Great prices and helpful staff. After paying so much for toner refills I send bigger print jobs…read morehere. They print so much more than copies too!

I had received a recommendation to send my work here via another printing shop, mainly because they…read morecould get big print jobs done in a short amount of time. My 5 star rating is really attributed to Darrell, who was the only person I communicated with and he delivered with stellar results in timely fashion. Darrell was professional and super cordial on the phone and was quick to explain their prices, the process and the estimated print time. After a quick email with my printing attachments, he was able to call me back and give me a realistic timeline for my print job. In less than 24 hours, he was able to produce several high quality print jobs on foam board (36x24) and charged me $60 each. While I'm aware they're not cheap, they're not nearly as expensive as any print job I dealt with back in NYC. (#1) Plus, the work was again, outstanding. While I used them for boards / posters, I know they can handle far more complicated print projects. Their services also include business cards, marketing brochures, books / booklets, maps, blueprints, charts, menus, t-shirts, and even laminations. I wouldn't hesitate to use their services again. It was an easy process and the perfect place to utilize printing on a whim. Thank you Darrell for being the man. ____________ (#1) Yes, yes, NY is expensive.