Sean is such a great help! He's always kind and goes above and beyond to ensure his costumers leave happy. So glad that this is location is the closest to my house. Highly recommend! read more

Sean was amazing and helped me with a huge mistake I made on my product return. Great guy and recommend him and his services. Value in n out. read more

There are many different UPS stores in the area to frequent with my Amazon returns and my Nespresso recycling but I always use this Foothill Ranch one. It's not only convenient but Sean is always so friendly and helpful when it comes to any questions or concerns that I may have about my packages. I appreciate the convenience and help that I receive here even when they are busy. read more

I went to this location yesterday for finger printing and was helped by Sean and Scott. They were awesome! Sean was on time and got me taken care of quickly. I appreciate having a location close and the friendly staff makes it even better . Thank you Sean and Scott! read more

I needed help with my return from Amazon and Sean was so happy to help me. I highly recommend this location it has great customer service! Thanks again Sean. read more

This is the most pleasant experience returning Amazon packages and notary. Kind patient and helpful.

What are your store hours Monday-Friday? The hours you have displayed on the front of your store shows M-F 9am-6pm. I arrived at your store today, Thursday 7/30, before 6pm and the door was already locked. I knocked on the door as I could still see employees inside and they just ignored me. It's bad business practice to close the store prior to the stores actual closing time, regardless of how slow business is or how eager your employees are to leave work. Please have the owner contact me. I'd like an explanation as to why it's so difficult for your employees to keep the store open for a few more minutes until the actual closing time. The laziness is pretty embarrassing to say the least, especially with so many people being unemployed at the moment. read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

Don't waste your time at this store. They are slow and inefficient. Was in line and only one register open. Just because someone came in after that needed notary was able to skip the line. Second guy in the back does not even recognize the line to assist. read more

Sean and his team are Quick, Friendly and Professional!!! Many times when I am here there is a long line, usually due to Amazon Return customers not paying attention to the instructions. I come here to ship out packages for my business and from time to time get a document notarized. These guys are always busy but always friendly!!!! read more

I used to go to this location all the time. The people there were always helpful and they had very good customer service. Sadly the store changed ownership and now I do my best NOT to go there. The new owner is rude and does nothing to offer courteous customer service. Sadly, there is a young man there who has always been friendly and helpful but the new owner is so bad it's. It worth going there. Go to the store on Muirlands in Lake Forest instead or the store on Los Alisos both are very friendly and it's worth the drive. read more

I am grateful to live by this UPS store; Sean and his employees always help me with great customer service and they are very fast and efficient. read more

Manager is an a**. Like the other customer's reviews, this is the only location that refuses to take USPS drop offs. I wasn't trying to bring a fridge in either, I tried bringing in a package that weighed less than 5 pounds. Wasn't that they turned me down, it was more so about the tone, that came off rude. It's too bad I have to drive an extra 5 minutes to the next UPS store, when this is a lot closer to my house. read more

Great service, came to do my live scan fingerprints over here and they were super respectful and accurate. Highly recommend coming to this ups store, they value you! read more

Needed a Notary to get quite a few official docs notarized and was very pleased with the service that we received from Sean. He was professional, helpful, gave us his full attention and also has a great sense of humor. Will definitely return for any future notary and shipping needs! Thank you, Sean, and the fabulous team at your store! read more

I had to get live scan fingerprints for my new job and I didn't realize how hard it was to find a place for this anymore. Sean got it done with humor and he and his staff member were very kind. It was detailed so that I know there will be no problems. read more

The manager and the staff at the store are awesome. They're very friendly and incredibly helpful with all my shipping needs . Whenever I have to get my shipments done, this is my go to store. read more

I have been a customer of the UPS Store for years. I have a mailbox here for my business. The service is great. Sean and Scott are always friendly and greet you no matter how busy they are. I receive notifications when deliveries arrive and Scott will even call me when a large order is received so I can come in and pick it up. It is great when a business you depend on to run your business has people at it that you can really depend on and who you genuinely enjoy interacting with. read more

Always get terrible customer service. Been here twice now and I would not recommend. Go somewhere else if you can. Avoid at all costs

Sean and Scott are so helpful!! Thank you guys so much! I HATE going to the post office to mail things. Sean and Scott were super efficient, helpful, and kind. I came in with a lot of packages and felt a bit flustered. They helped me get it all set to go. I was in and out within 10 minutes, even with a long line. I always forget something (tape, box, printing the form) They helped me with everything I forgot. They were also kind enough to point out which packages were for USPS instead. Super nice, friendly environment! read more

Sean is the best. Always great customer service very fast and efficient. Thank you so much for a great team and service at all times.

Sean and Scott are awesome! They are always very helpful with the multiple packages I ship out. I highly recommend this UPS location over others! A huge thank you for all your help gentlemen! read more

Had to go to this specific UPS Store yesterday to get LiveScan done and the owner, Sean, was so professional and helpful. He knew most everyone in line and treated them like family and he also went out of his way to assist me. I wanted to come in earlier than the appointment and he worked with me on that. He also explained every step of the LiveScan process which I appreciated. I have to get a Living Will notarized so instead of going to my local UPS store, we will be going back to his store/location. Sean - you were amazing. Thank you for your assistance! read more

As previous review's observed here, I can validate that the owner of the business is rude and condescending. He had to remind me verbally that he told me 2 times and then when he repeated himself he made sure he said " I have told you now 3x". It was just a simple taping of a return amazon package. I told him he was rude and condescending and would take my business to Alicia Parkway UPS. He said good , I don't want your business. Do yourself a favour and take your business elsewhere. read more

This location is the best. I drive to this one even though there is one closer to me. Sean is so helpful. Everytime I come in he helps me the best he can. I would definitely take the trip to come to this location. Thank you for always being nice and respectful. read more

The manager here is deluded. He obviously cares more about being right than offering a sincere apology. It doesn't matter anyways since I have been using another UPS and doing returns elsewhere. The drive is further away but I am ok with not having to deal with Mr Sunshine and his crew over here. Lol. read more

The UPS Store - Never heard of this before. Also verified that this is not a thing at other locations. - Shipping Centers Near Me - Foothill Ranch, California

Honestly I need UPS far more then I ever think I should lol. Sean here helps me every time and always makes sure I do things in a way that helps me save money. He's very helpful, knowledgeable and kind. It's great being on a first name basis with your neighborhood. read more

I had a great experience at the UPS store in Foothill Ranch all due to their wonderful employee Sean. I arrived before the store opened after having mistaken the opening hours and Sean noticed I was waiting coming out to see how he could help. As I was heading out of town and has some Amazon returns, he allowed me to leave my packages and promised to process them when the store was open. The returns were processed and he even emailed me the receipt. I really appreciate Sean's willingness to help me and his excellent customer service. Thank you Sean!! read more

I have been going to this UPS store for years. The owner Sean is very friendly and always helpful. Today in particular he helped me even though I arrived before opening. For all you people doing Amazon returns, you need to try using some kindness. This is NOT an Amazon store! Be prepared before you go, stop blocking the door way. Be nice to the employees! Stop being so hateful. Better yet go to Kohls down the street with your Amazon returns. Kohls will give $5 for bringing your return there. The owner and staff here are fantastic! read more

I'm not sure why this business gets such poor reviews. I have never encountered the gruff, rude and sour manager/owner or employee mentioned in these, and have always entered to a warm greeting and smile. I also have my packages properly sealed, and addressed, or my return QR code ready on my phone, so the return transaction can be executed as quickly as possible. I'm always asked if I'd like the return receipt and am professionally given it. As many of these reviews are about having to pay for tape, the poor owner would go broke providing it to every customer. It is after all "The UPS Store"! I love the convenience. read more

Always a fabulous experience. Five stars!!!! I love Sean he is great. I love the service. It is very easy to ship my packages. Because of their awesome customer service. read more

Sean and Scott are the best the best!! I walked into the store an hour before it closed with four heavy boxes and a document to send to two different places. Sean was kind enough to help me bring the boxes in so I didn't have to break my back and both of them made the normally boring process of mailing packages simple professional and even fun. Nothing gets me loving a place more than a phenomenal people experience and both Sean and Scott were more than happy to cater to that with bright smiles a wonderful attitude and a great system to keep lady and package happy. You will be so blessed to have these two on your team. Cheers! read more

If I could give this store zero stars I would! I just left the Foothill Ranch UPS Store on 27472 Portola Parkway after dealing with a rude employee. It seems Amazon has changed their return policy and instead of kindly explaining that, the elderly man with an accent who works there, was unkind, rude, condescending and a complete jerk! I would have happily spent my money there to buy the envelope I needed for my return, but instead of giving this store another cent, I went to the UPS Store in Lake Forest in Trabuco and Lake Forest, where Michael was completely helpful and kind, and happily explained the changes to the Amazon return policy, and took my return with no issues. I will continue to bring my business to the Lake Forest store, rather than deal with the grumpy, rude man with zero interpersonal skills in Foothill Ranch. Do yourself a favor, avoid this store! Added to respond to the ever so lovely Scott- Lies! I acknowledged my misunderstanding with the change in policy, as a matter of fact, I redid the return in your store because again, I was unclear of the change in policy. Instead of being helpful and customer service oriented to help me through the process, you made condescending remarks, barked demands at me, and went back to ignoring me while I tried to understand the new policy changes. Own your mistakes and rudeness! It's clear you don't have customer service, nor do you care about having customers return to your store based on reviews previous to me. I wasn't the first to be treated rudely by you, and I'm certain I won't be the last. Additionally, I did not act in an entitled manner like you, nor did I make rude comments to you. In fact I told you what a sweetheart you were and wished you a Merry Christmas as you yelled at me while I walked out the door vowing to take my business elsewhere. Funny fact, the store I went to instead, was very aware of your rudeness and unwillingness to help customers and take Amazon returns. Sounds like they're getting a lot of your business, which they deserve and will continue to get from me. Take care of yourself, Scott. I hope you find some peace and happiness, and can reflect on how you treat other human beings. May you be treated well, unlike how you treat paying customers. ;) read more

Sean was so very professional, welcoming with a warm smile, and efficient!! Also, Justin added even more welcome and grandness to TEAM. Thank you much. Excellent here!! read more

Unfortunately, after being nice couple times and asking us to leave a good review, which we did. The guy over there turned to be so rude with my wife. I don't recommend this store as they are so mean and you will be frustrated. They need to know how to treat their customers and be respectful to them. I am not really sure why they get frustrated with Amazon returns. It takes time, I totally get it but if you will treat people like trash to return your purchases just don't do it, it's simple. We are all humans, we should respect each other and be nice to each other. The staff there definitely needs to learn how to be kind and patient. SO UNPROFESSIONAL. read more

It is extremely rare for me to do and negative review. I think there are so many variables that it's often not fair to judge a business by one or even a few employees poor performance. Plus there are so many amazing businesses out there that I would much rather spend my effort on positive feedback. This is very different, this fish stinks from the head... I called this UPS store location, at Portola Parkway, ahead of time to inquire about notary service and what I would need to do in order to have some bank documents notarized. I spoke with manager Scott and he said I could arrive anytime after 2 PM and Shawn/Sean (sp?) would be there to notarize them for me. When I arrived Shawn was notarizing for someone else so Scott checked me in and I waited, at this moment they were not busy at all. About five minutes later it was my turn with Shawn the notary. There were three people in another line with packages to check in and so Shawn said, "Give me two seconds and I'll check her items in." I had a strange look on my face and he said, "Just two seconds" again. Shawn couldn't see it from his angle; however, this customer had three items, one unpackaged, another need to be sealed and she said had a few more things to do, this was more like a 5 to 10 minute visit... I said I had been waiting a while now and I'm right here ready to get started. Shawn noticed his mistake when the customer bent over to pick up all her items and yet still insisted on having her bypass me and so I collected my document from the counter and walked out saying "Not Cool Shawn". At the last second, I came back inside because I noticed manager Scott returning from the backroom as I was leaving and I said to Scott, "What Shawn did wasn't cool." Immediately Shawn started shouting and saying it was only going to be two seconds and yet 20 or 30 seconds and gone by and he still hadn't even come close to finishing helping the person who he had jump the line. Keep in mind I had already waited for five minutes after I had arrived and checked in. Shawn continued to talk over me while I was speaking to Manager Scott and said "You're supposed to have an appointment for notary." I asked Scott, "Did I not call you and set this up?" and Scott said, "Yes, you called." As Scott and I were speaking, Shawn started yelling over us once more saying, "You did not have an appointment and I'm only needing two seconds." He was off awful, and so in the wrong. I said to Scott, you're the manager, can you shut this man up, he is being obnoxious, or is there something wrong with him?" HERE IS THE KICKER... Scott said, "Yes I am the manager; however, Shawn is the owner." My jaw dropped and I said, "Oh my gosh this is so pathetic, there are so many things wrong with all of this." Shawn yelled at me to leave and I said, "Of course I'm going to leave, You have no idea how to provide customer service and I will never come back here again for anything." I have traveled over the world and have seen many different levels of customer service in many cultures. I do not now the owner Shawn's ethnicity; however, he had either an Eastern European or Middle Eastern accent, I have many Eastern European and Middle Eastern friends, none of which have ever behaved like Shawn; however, he was an obnoxious male store owner that cannot admit when he was wrong and so he just talked louder and made more of a fool of himself. The irony to all of this is that the notaries are $15 each so I was going to pay them $45 for the highly profitable service. I can only imagine they have to handle a great number of packages to make $45 from their affiliation with UPS. Simply put, if Shawn had said to me, "I'm sorry I made a mistake, I promise I'll finish up with her as quickly as I can and then I'll get to your documents as soon as possible." I would've been perfectly content. It was just that his obstinance wouldn't allow him to admit that he was capable any kind of mistake. This owner, Shawn, does not understand the very basics of customer service, that yelling at a customer, that especially in this case was absolutely in the right, is not appropriate. Shawn is the opposite of what UPS's campaign of "ING" is all about! He is very good at shoutING and wrongING, and horrible at servicING, listenING, supportING customers. Quite frankly a man like Shawn should never be allowed to talk to any customers, imagine what this man's poor family has to put up with, he gives a bad name to his culture, whatever it may be. This is absolutely not a racial THING, this is a person who consistently makes bad choices THING! Shame on you Shawn and UPS! UPS should consider a better Owner/Partner for this location. read more

F'n rude AF!!! I didn't have tape to close an Amazon box for an item I was returning and they were charging me $2 for F'n tape. Are you serious? I went to the one I usually go to and they were nice and used some of their tape. The head guy raises his voice at me and says... there are 2 signs that customers must seal all packages. When I responded with, are you serious? He says that I can go elsewhere. I took my package to go to the other UPS store. You guys need to work on your customer services. read more

If you're looking to do an Amazon return, they are super fast! I went in there and walked out in less than 2 minutes. The location was super clean and organized. I typically go to another location, but I am glad I found this spot for future use. read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

Sean was super helpful and fast. I had to get some fingerprinting and a portrait style photo for licensure done here. All the employees are courteous, fast, and honestly they look like they have fun working there. :) I drive 2 min extra to go to this UPS Vs another one closer to me!! Worth! read more

Such a fantastic team at this location! The owner is so kind, extremely informed and very patient. We go here exclusively. I highly recommend you use this store!! read more

Sean and Scott are SO kind & very helpful. I cannot recommend this place enough. My favorite UPS location in South OC. They are genuine people and go above and beyond every time. They care about their customers and do everything quickly yet carefully. read more