The store was quite busy during my visit, yet both employees remained warm, attentive, and patient with every client. I came in for notary services, and Sean and Melika were efficient and genuinely helpful. They even took turns, whenever a moment allowed, to briefly engage my very active child so I could focus on completing the paperwork and signing. I truly value their care and professionalism. read more

Had a walk-in fingerprint scan and it went great! Sean was the one who helped me out and he was able to produce high quality prints. Their service cost $40 on top of the governmental fees, which was, in my opinion, a great value. If you need to get you fingerprints done, I'd suggest visiting this place, especially if you just want a walk-in instead of an appointment. read more

Came into get a live scan done (with zero appointment because I'm not the smartest person in the world). Yvette, Parker, and Sean still got me locked in and out the door within 30 mins. Great conversations, straight to the point, and overall the best experience I've had at any post office. If your local post office isn't like this then consider switching. read more

Being my local UPS store and preferred Amazon return method, I frequent this location often. My most recent reason for visiting, was I needed a live scan, for a job I was eager to start. The company that hired me offered two other live scan companies as options. Both were closed on Sundays... And the one that was open on Saturdays, closed at 1pm. (I learned at 1230pm on Saturday) Knowing UPS offers live scans, I called to see if they hopefully had any appointments available. Melika answered the phone when I called. I appreciated her professionalism and her patience and answering all of my questions as well as setting my appointment with Sean for services same day. Upon entering the store, I was greeted by Samuel, who was helping another customer at the cash register. From start to finish I was impressed by the staff, as well as the price, I appreciated that there were . So if you need a live scan, notary, P.O. Box, Amazon returns, or anything of the like, check out the ups in Foothill Ranch. read more

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Great service! Sean did my livescan and was very thorough and got me done quickly, reasonable rate. read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

One of the worst UPS stores I've ever been to. The guy is super aggressive and rude. Not welcoming or nice or helpful in any way, shape or form. He seems totally irritated that you're in his store and using his services. Each and every time I visit the store with myself or my partner, he has been rude, short and standoffish to us and others. He has two parking spots in the front that are blocked off with cones saying for customers, but there's no way any customers could park there because you would have to get out and move the cones and no one's going do that because he's so aggressive so they're always blocked and open. I would go to another UPS store if you can; there's a great one on Lake Forest. read more

I wish I could give this place zero stars. The owner is so rude every time I come in there. He literally refused to help me, saying the task is self explanatory. He then continued talking down to me from behind the counter as I was figuring out my returns. Ugh avoid this place. read more

All the employees are super helpful. Sean is always going out of his way to help me when I have brought in my many packages. I really appreciate having a UPS store nearby where everyone is pleasant. read more

Went in for my Live Scan, the service was fast and convenient. I also use this place to ship all my items. I noticed they also do notary as well. read more

I had a very good experience at this UPS location. I was in rush getting some documents notarized. The owner Sean went above and beyond, volunteering to offer help on his time-off. Really appreciate! I will definitely keep this as my go-to store for UPS service. read more

Best UPS store around! The guys are always helpful and fun, and take great care of their customers.

Had my Live scan service done here, Sean was very helpful and nice. Better price than many places in the area

I went in to The UPS Store today even though I didn't think I would return here again. I am glad I did. I'll be using The UPS Store in Foothill Ranch moving forward. I had to do an Amazon drop off return which is very easy to do yourself. I had one other item though, that needed a label to be printed and boxed. I wasn't sure how to go about it since I typically do returns without a need for a box or label. I was greeted and helped by, Sean. He was so kind to me. He tried to crack a joke but I was a too bit slow this afternoon and didn't get it the joke. It flew way over my head, embarrassingly high over my head honestly. He repeated himself but at the same time was patient. We got to talking a bit about the times. He made me smile, our talk made me pause and reflect. Sean, if you get a chance to read this, you made my day. I know you also made the lady before me smile and she was so grateful to you. I hope you know that you made a difference in two people's lives today 11/3/25. Keep it up. I hope people return the kindness that you give ten-fold. read more

Great store and pretty quick service turnaround! There is a quick service return drop off inside for packages. Sean is very helpful and attentive to his customers read more

Sean the owner was very helpful and knowledgeable in getting my Live Scan done. A wonderful service oriented store to visit.

Such a great store! Always helpful and gracious. I left an important file there accidentally and just knew they would throw it away! But they saved it and held it for over a week until I realized what I had done. So glad I used that store! read more

I love this place! I live in Rancho Santa Margarita but I drive over here to this store because they are a lot more helpful! This is the second time I come and it's the second time they have been able to help me with my problem. Sean and Malika are the best. Will continue to come here. read more

Unfortunately, a family member was here from out of town and witnessed such rudeness to another customer that he was shocked that anyone could run a company like this and still stay open. A gentleman was trying to complete a shipping transaction and the owner/manager was demeaning and rude. In the end, the box was full...so the customer was not in the wrong asking for help. Then the owner/manager told him to press the button saying "that was easy" to insult the customer even more! I stopped going here years ago when the owner/manager was rude to me about the new Amazon Return process. Again, I was trying to figure it out and he was demeaning! I'm sorry that I wasn't there to warn my out of town guest, NOT to go there...EVER! read more

I would give this store negative if I can. This location is the most unpleasant store I've experienced. There were two employees at the store, an older man and a girl on her phone, while people waited in line. The older man is very unprofessional; he intrudes on your privacy during every visit and seems to think he knows more than anyone else who comes in. Today, he asked which store my item was going to. Why does that matter, and why does he need to know? He also had me read aloud what the kiosk said. Was that necessary? The kiosk clearly stated that the item had to be scanned by someone. All he needed to do was scan the item. I felt very uncomfortable, and when I expressed my concern, he told me to calm down. He seems to be on a power trip over a simple task that should take five minutes or less. But with him, it always turns into a lengthy battle. This isn't the first time, but it is definitely my last visit to this unprofessional store. read more

Came to this store and was instantly greeted with polite employees instantly feeling welcomed. Live scan process that I needed was taken care of perfectly with no hesitation. Highly recommend this place for any package necessities or live scan service needed! read more

This UPS store was super helpful. I came in here to get my live scanning done and Sean and Yvette was super nice and friendly while going through the whole process. I felt extremely bad because while I was here, there was one customer who came in and started yelling and cussing at them because he wasn't being "helped" (which was not true). There is a machine which has clear instructions and because he was just making an amazon return, he should have had no issue at all if he would have just read over the instructions. Sean and Yvette went overboard and were super nice and helpful! It was just that one customer who was being very rude towards them. read more

Unbelievably horrible customer service! Do NOT come here! Brought two Amazon returns. Both had labels already printed out. First the sales rep whose name starts with a Y and ends w an E lectured me about how I had to have a pouch for the label. They do not provide them. What average customer has shipping pouches at home ready to ship back Amazon returns? So I said that's fine and went to take the label back from her to take it to another UPS and she accused me of assault lol! I asked to speak to the manager, who was even worse! He also would not provide me with a pouch and was extremely rude and condescending pointing to the Amazon returns guidelines they have taped on the wall (which apply to them as a shipper, not to me as a customer). Another customer there told me they have a reputation for being the worst store in the neighborhood and that nobody likes to go there including her. She mentioned everyone knows this owner is the worst. They get paid by Amazon to accept returns. I pulled up their Yelp page and told them a might leave a bad review to which he replied "if you threaten me I have you on video assaulting my store clerk and I will post the video". I hope they do, I'd love to sue them. read more

Incredibly unhelpful, disorganized, and cannot help with a simple return. Go to another UPS if you need to make returns. Staff was rude and dismissive to customers and manager is overworked and doesn't have a supportive staff. read more

If you need to get a live scan done this is the place to go. Sean is a great guy and hilarious. Everyone else working there is wonderful as well. read more

Such great service - and with a smile. Everyone was so helpful and kind. I came in at 5:01 pm with label not printed, no packing tape, and all at 5:01 pm. They helped me right away despite the long line and my package went on the UPS truck that night. read more

Sean helped me with the livescan and through its process. He was super professional and informational about everything and even pointed me in the direction of additional help and training for my CCW application! He went above and beyond and will always be part of my recommendations. read more

Do not go to this location. I had a package with the box already provided and label, the worker tells me I need to tape my box up myself, I ask him does he provide tape, says he does but they'll charge. Charging for tape is crazy but telling me I have to tape it up before offering to help is another thing. I'll never go to this location again, ended up going to another ups same day and was a completely different experience, packaged and shipped everything for me. I repeat, do not go to this location! read more

Sean is always very helpful! Smooth and great customer service!! This will always be my go to spot! read more

I always have an exceptional experience at the Foothill Ranch UPS Store. I use them daily for business shipping. Sean and his team are the definition of knowledgeable, efficient, and customer-focused. Every visit is quick, smooth, and handled with real professionalism. Whether I'm shipping something important, or need help with packaging, they always go above and beyond to make sure everything is done right the first time. You can tell they take pride in their work and genuinely care about their customers. Thank you, Sean, and the entire team for consistently delivering top-tier service. This is my go to UPS Store! Best, L&R read more

My mom came to this UPS location for a simple Amazon return, and what happened was disgraceful. She accidentally packaged her return incorrectly, and instead of helping her, the manager, Sean, talked to her with extreme rudeness and condescension. It genuinely felt like he was irritated because she does not speak English fluently. He made comments like "Can you not see? Can you not hear?" in front of other customers. Who talks to anyone like that, let alone someone who clearly just needed a little help? It was humiliating, unprofessional, and completely unnecessary. No customer deserves to be spoken to that way. My mom left upset and embarrassed, and I am still angry just thinking about it. If this is how management treats people, especially those who may need a bit more patience, then this location desperately needs better training or better leadership altogether. I will absolutely be taking my business elsewhere, and I will be reporting this incident to UPS corporate. read more

There's aways a 15 min wait at this location. There were 3 people working but only 1 working the counter. Very condescending and rude service. Do not go to this location! read more

I cannot understand why the owner here is so reluctant to answer questions and give such answers unpleasantly. I asked him again to confirm where I'm dropping off my package, but he intentionally refuses and avoid to answer. Instead, thr customer next to him laughs at that situation. (She finds the situation funny too) There were packages mixed up in several places and I wanted to double check since I was wondering where I should put my package after processing it at the Kiosk at his request. We were very close and I asked him several times if this was the right place, but he clearly heard me but didn't look at me Nd ignored my words. I don't visit this place often since I've had simar unpleasant experiences here before. read more

Worst customer service. The attitude of the owner is reflected in the workers. I've given them a few chances but this place just plain sucks. I'll do my best to never come back. read more

I've been going to this UPS Store for some time now and it has always been a very pleasant postal experience until recently I've seen a shift in what appears to be customers understanding of this specific business. Based on what I've witnessed with some of the customers expectations of the employees; somewhere it has been forgotten or misunderstood that these stores provide essential business services like packing, shipping (UPS, USPS, freight), mailbox rentals, notary, printing, and shredding, acting as a local one-stop shop for small businesses and individuals needing convenient, specialized support beyond standard package delivery,. The operative phrase is "one-stop shop"; meaning they are not in the business of giving office supplies to customers like boxes and tape but providing office supplies for purchase. Many of the customers appear to be frustrated and upset because the employees will not "give" them tape or a box for their packaging; I know this because it happened to me. I didn't take it personal because I understood that they would not make any money providing me with tape to send back my Amazon back that they do not make any money on. It's really sad because the light heartedness and sense of humor of Sean and his team has now been replaced with trying to explain to people how to use Amazon and why they are unable to provide supplies from an office/business supply company. I guess ultimately customers either understand the purpose of the company or they might have to find somewhere that better suit their needs; ultimately Sean and his team do their best to provide consistent and reliable service in this specific UPS Store that is open 7 days a week with decent hours. If you know Sean; you know that he is a funny guy and tries to greet each customer with a personal greeting that might not always come across that way but trust me he really does care about the customers and any way he can be of a help. This is just my observations and opinions from someone who has had a postal box for a little while now and receive and return packages on a regular basis. read more

The best UPS store I've ever been to! Sean and Yvette are always very helpful and take care of all my shipping needs. They are always welcoming everyone that comes into the store. Highly recommend everyone come to this store. read more

Just wow, I'm appalled that anyone runs a business this way. The manager here gives the rudest, angriest "service" I've ever experienced. I say this as someone who is generally fine without friendly customer service. My bar is pretty low, I just want to get the thing I'm there for, any pleasantries are just a lovely bonus. But never in my life have I been berated for needing the service that the business is supposed to provide (or berated at all as an adult), until coming to this particular store. This isn't just once. I could understand someone having a bad day. This man has been having a bad day every time I've come by to drop off a package over the last 5 years. Maybe he just hates me, maybe he hates other people who don't do everything perfectly or know exactly how everything should be processed on their own. Maybe he just needs people to yell at. Maybe he needs therapy. Masochists may enjoy this experience. I will be staying away from this negative energy. *EDIT: Owner's response to this review is laughably inaccurate, starting with the first sentence. As to not continue engaging in negativity I'll just leave it at that. There's a reason why the other negative reviews all echo a very similar experience. read more

I've done multiple Live Scan fingerprinting appointments at this UPS Store, and every experience has been excellent. Sean, the owner, is fantastic--professional, knowledgeable, and genuinely helpful. He made the process smooth, quick, and stress-free each time, which is especially appreciated when dealing with important paperwork. You can tell he really cares about his customers read more

Thanks to Amazon, most of us find ourselves at the UPS Store more often than we'd like -- so having a well-run location nearby really makes a difference! Today I stopped by this UPS Store about 20 minutes before opening, not realizing they weren't open yet. Sean, the owner, kindly let me in and helped me with my return even though he was busy getting the store set up for the day. That level of customer service is rare these days and truly appreciated. Sean runs a great store -- efficient, friendly, and customer-focused. This experience made my morning and reminded me why I always choose this location for all my shipping and returns. Highly recommend! read more

The man is so completely rude, all I did was ask for help yesterday he said I needed a box so I went and got my box back and now I'm scanning my item and again he's lecturing me and I said yesterday I asked you for help and you said I needed a box so I went and got my box now please let me just do my return and he's still standing there lecturing me and telling me I can't come back yet. I've done nothing wrong but try and return a box if I were a man, he would have not lectured me the way he had done this many times he is completely rude and out of line. read more

The two boys that work here are the rudest people I know. I'm sorry if your Amazon scanner is new and I didn't see it upon walking in. If a simple question is asked, you don't have to respond in such a rude manner. This attitude is not a "one off". Every time I've ever come into this store these two guys have been nothing but rude. If you hate your job, then try to find a new one. You don't need to spread negative energy. read more