It was very unfortunate. I tried to call to get something notarized, calling twice without any answer. Since I thought they might be busy, I decided to go in person. I entered with a teenager ahead of me and wasn't greeted. The employee might have thought I was with the teen, not sure. He opened the door to the back and didn't return for about five minutes. He looked in and then came back inside. A few more minutes went by before he and another person, who I now assume was a father and son, came out from the back talking about gas specifically about overfilling and not to worry about reimbursement. After they left, the store clerk finally noticed me, even though I had been standing in the same area the entire time. His look was a mix of annoyance and surprise. I asked if there was a notary; he simply shook his head no and continued to look down at his computer. read more

I worked at the Postal Annex for almost a year, and I highly recommend Abe, Syed, and Gemma. After observing these people help thousands of customers, I can confidently say you will be taken care of. Abe is a master shipper and can handle the most complex shipments, whether that is a domestic shipment of that painting or an international care package to a loved one. His heart is really to save the customer money, and he frequently goes out of his way to make your box dimensions smaller or repackage your package to ensure you're not paying more for shipping than needed. He is also the man to speak to regarding Penske truck rentals and virtual mailbox services. If you ever need anything notarized, Syed is the Notary you want. He is very knowledgeable in the applicable laws, and since he has been doing this for years, there is rarely a document that he is not familiar with. He is really quick and efficient, with a great attention to detail. Out of the hundred or so customers I saw getting something notarized, not one was disappointed. In fact, many came back to the store just to have Syed notarize his documents. Gemma is one of the kindest people you will ever meet. Her customer service is incredible, and she really goes the EXTRA mile to make sure you are taken care of. But don't let that kindness fool you, she is an expert when it comes to the various shipping outlets: UPS, USPS, FEDEX, and DHL. If you ever want to get a physical private mailbox at the store, I recommend talking to her! I will say that with the Postal Annex franchise, you will be paying more than if you were to wait in line at the Post Office. But from my experience, you really get your money's worth in terms of expertise and great customer service from Abe, Syed, and Gemma. Highly recommend!! read more

I went barreling in 10 minutes prior to closing and the store associate couldn't have been nicer and more helpful. They helped me select the right kind of box and shipping method to send out a gift to a friend. Thanks to their help, everything got shipped out without a hitch. The associates didn't even ask me to go buy a tape dispenser and attempt charging me for helping me package up the box! What!? Because the last time I went to FedEx and UPS, the associate there made me not only pay for the tape but also charged me extra $12 or something like that just to help me pack. I would certainly choose PostalAnnex+ over actually going to USPS, FedEx, or UPS from here on out. The store itself has multiple shipping supplies, and cute personalized package items like shipping envelopes, tapes, cards, etc. Just with the helpfulness and the abundance of shipping supplies alone makes me want to choose this location over any of the other available shipping couriers. Not to mention, it has all 3 services in one location, so I don't have to go to different places separately. Seriously. What more not to love? read more

Gemma is the sweetest person ever, the guy that claims who owns it is a different story. My first encounter with him was me asking if had a package come through and made it difficult for me to just get a yes or a no. The second he was difficult again, not sure what his deal is. I just went in to pay and he said to leave and so I did and I hope that many others do as well. Gemma was always amazing but the guy that claims to be the owner is anything but professional. read more

Charged me for 2 dollars for printing. And looking at my personal information on the paper very carefully without handing it to me. I asked if they have the package for shipping at the beginning and never answered me back. After finishing printing he said no they don't have it. Really bad service and weird. read more

I have lived in lake Forest for 38 years, I have a business in Stanton, I still choose to do all my small shipping at this location. The employees are fantastic and polite. I use it for all personal and business needs. keep up the great work read more

Wow the fax papers here are $1.25 cheaper than The place I was going to go to. Before I remembered about this place. Ben is very nice, Personable and professional. read more

ever since i moved to Lake forest and started selling products online i've gone to the awesome owner Zahid's PostalAnnex store.... and i'm that annoying customer that comes at 5:57pm and forgets to bring tape and change and needs to email him the label last minute.... yet none the less he's always patient kind and helpful. thanks Zahid, ownership makes or breaks an establishment - it's the warm and welcoming energy your store has that keeps me coming back. appreciate you! read more

PostalAnnex+ - hours and services at the counter - Notaries Near Me - Lake Forest, California

I was looking for the US postal service, but the navigation took me here. This location is actually much more convenient than going to the postal service I frequent, and it felt like an easier process to have my documents shipped out. I am definitely going to save this location to mail items out moving forward because they have so many options for shipping. If you are looking for a PO Box location, they also offer that service as well. read more

Super wonderful staff and Ibrahim and Ahmad were especially helpful! Quality service and nice atmosphere! 5/5!!!

Dexter is super helpful and has the best customer service. Postal Annex has so many helpful options to help fill ones business or personal needs, even being a notary. read more

Great location, easy-going for all your mail needs. FedEx, UPS, USPS and DHL all in one place. Ben and the crew are always so nice and helpful. If your local and need to mail something look no further for your new mailing hub. read more

Great passport service! Reliable and ensures all the files are there to get your passport asap!

I am pleased with the service provided by this location. The staff has been professional, polite, and flexible.

Friendly, efficient and convenient. They have everything from mailing services, PO BOX, printing to Notary. A true one stop go for everything you need. read more

Great service! Benjamin went above and beyond to help me with my urgent and last minute shipping needs. I'll do all my shipping here from now on! read more

Always greets customers w/a smile, will provide recommendation to keep shipping affordable, and will assist w/packing if needed. My first choice for shipping. read more

This was a joke. My phone directed me here saying it was a post office. It was not. But I decided to just go in and ship out what I had and find a real post office for future. I send out packages all the time with my small business and I know what everything should cost. The guy tried to tell me shipping a large, cardboard envelope would cost $6+ each. Bullshit! I told him that the post office (mind you he was going to send it with USPS too) charges only $2 each. He told me I was wrong and I decided to leave. Went to the post office to mail out my envelopes. Guess what, I was wrong. Terribly, terribly wrong...it was only $1.82 each. Avoid this place and just go to the post office. Its less then a mile away and you wont get ripped off. read more

Sean and Dexter thank you very much!!! They were both very helpful and very fast at responding to my needs Dexter gave me perfect directions to the store as it was the last 10 minutes before close and I was rushing read more

PostalAnnex+ - You guys are awesome and helped me a lot when I needed assistance thank you so much Dexter and Sean - Notaries Near Me - Lake Forest, California

Chad and all other employees at postal annex go above and beyond to make sure packages are safe. Many great services as well such as notarizations of documents . As a small business owner i depend on small businesses like this for my operations to go smoothly . It's hard to find a postal drop off point that cares about you or your stuff . They will make sure you get the best possible price they don't try to trick you and will spend a hour packing a box and that's going above and beyond!, read more

I have to tell you, Gemma is always such a joy to work with! She always figures out the safest and least expensive way to send my reports and packages. She will take the time to look at all of the options AND the amount of insurance they offer!!! Plus, she is just such a kind and gentle soul to talk to. I tell her every time that I just want to hangout there all day with her!! read more

The guys our great Ben an the young gentleman. I go there quite often an there always happy to help!! Thanks guys!!

I've relied on Postal Annex for reliable shipping to my customers & colleagues for about 5 years. I've had the pleasure of working with Dexter multiple times. He goes above and beyond to help me. It makes a huge difference when you can trust a business. My customers are blind & depend on me to help them with items that improve their quality of life. Dexter & team are fantastic people & I'm grateful for their great service. read more

I never used this service before and what a great experience it was. I sent and international package and there was a problem with the content, Ben was friendly and efficient handling my concerns and rectifying the issue without charging me again. read more

I needed to ship something overseas and Dexter and Gemma went above and beyond to ensure my package arrived safely. I highly recommend this place for all your shipping and stationery needs. read more

I use these folks all of the time and they always go the extra mile to make sure I am well taken care of. I highly recommend their services!

Thank you, Ben, for your continues help! These guys are so nice and friendly, they always helping me to carry heavy boxes from my car . They are very professional and responsive. Pleasure to work with! read more

I had to ship my old, broken cell phone back to Verizon today. The old phone had to be sent to Fort Worth, TX by this Friday or else Verizon was going to charge me almost 300 bucks for the new phone I ordered even though I had insurance that covered the new phone (I'm a klutz when it comes to cell phones...have broken 2 in the past 3 years). Anyway, I really did not want to wait in a long line at the Post Office to ship a box FedEx (Like I did yesterday....waited 15 minutes at the Post Office just to buy a sheet of Christmas stamps, really now, why..). So, I googled FedEx and I found out that this Postal Annex will ship boxes via FedEx for you, and this place is only a half of a mile from mi casa. Sweet! Walked in around 1pm. Not busy at all in there. The young 20 something girl working behind the counter was really friendly, personable and knowledgeable. She got me in and out and on my way in less than 5 minutes. She also greeted the 3 other customers that came in by first name...so that shows a lot of other business will use this Postal Annex too (or for your own personal use). And it only cost me about 20 bucks to ship my old phone to TX by Friday....that sure beats the almost 300 buck bill they wanted me to pay. Nice! Store is clean and well kept up too. I think I will be coming back to Postal Annex more often! :) read more

Clean, well stocked, fairly quiet little place. Plus, it's situated between a bank and the grocery store, so it's very easy to swing in here while running errands. FYI, though, I would recommend you NOT use the Notary service here. My husband and I came in to have a 40pg contract notarized and I just couldn't believe how rude the notary (Soudabeh Mouzoon Lencek was her name) was. We only needed her to acknowledge watching us sign the final page - instead she criticized, interrupted constantly, got irritated with me that our lawyer didn't include an all-purpose acknowledgement page for her, and even went so far as to give unsolicited advice that contradicted our attorney's instructions. AND, she insisted we write "N/A" on the signature lines for the parties not present (which should have been irrelevant to her, considering she wasn't asked to notarize for them too) which may well have invalidated a whole section of our contract. I'll update if our attorney says that it's an issue, but I was pretty pissed about it. She had no regard for our privacy, (firing questions very loudly across the store - I don't care if it's quiet in there, it's not the world's business) or our time (acknowledge final page, lady. That's your job. You're not my lawyer, my mother, or my friend. And why exactly should that take almost 40mins when we've done everything except the one thing we're required to have you do?). read more

According to some of the reviews on this thread, there is some false information. 1. There are accusations that Gemma has been let go by the new owner. That is not true, she works there every day of the week. 2. Someone left a review saying that Jim is the current owner. He actually sold the business in October last year. After knowing many satisfied customers that ship there, I am sure you will be pleased with their customer service. read more

Came here to ship a package and buy a book of stamps. FYI: Compared to the regular US Postal Service, it's about a 10 cent increase. So, it's more expensive than usual. The perk: You don't have to wait in long lines at the post office. And you dont' have to deal with annoyed, frustrated, irritated, busy people who don't want to waste any time. P.S. MINIMUM $5 CHARGE ON DEBIT/CREDIT CARD. read more

1ST INCIDENT My first review should have been done last year... but my new experience reminded me to get it done. It was last April I went to mail my grandson a Easter gift and card. He is 2 years old. After the elderly lady taped up the box she realized she forgot to put the card in. She reopened it and placed the card in taped it up ad off it went. About 4 days later my grandson received his package, I'm just so glad he was not allowed to empty the popcorn to pull out his gifts, because had he done it he would have been injured. His mother reached in to start pulling out his gifts only to by cut open on the hand.. why? because the lady who packed the box and had to reopen to put the card in, did not watch what she was doing and left the BOX CUTTER inside the package! Yeah their insurance company called but they NEVER followed through with anything nor did the owner of Postal Annex. 2ND INCIDENT I sent my son to ship a package. Not thinking I gave him a check to pay for it. They refused the check because they needed my drivers license, I told him to forget it and I would take in. When he brought me my check back to cancel out, I noticed the Charge was $65.00 and change. I was in shock. I took it to the regular place I usually ship from,, GOIN POSTAL in Lake Forest, To my surprise it was only $42 to ship. I told the owner how much Postal Annex was charging.. he was even in shock. He showed me the rates in his computer to ship my package so I know he was charging me right and just not under charging. Postal Annex is all about profit and OVER charges for EVERYTHING. I will NEVER go there again. People need to do their price shopping for these mom and pop shipping/postal stores. I did mine and will never give them business even for a single postage stamp. Trust me take your business to GOIN POSTAL in Lake Forest and save your money! read more

I like my local Postal Annex. Yes, there is an added cost to certain items here and there but its worth the minimal additional cost when I walk in and there is less than a 5 minute wait every time. In fact, I was there today and it took about 30 seconds. In and out! Simple as that. I've personally never had any issues with shipments but then again I've never shipped internationally here. I read another reviewer used DHL via Postal Annex and had some issues which is really too bad :-( The people that work here are really nice and they do a good "gift wrap" of any packages that need it (for an additional cost of course) when you are in a hurry or you don't want to do it, they can do it for you and make it pretty. read more

Everyone who I've dealt with in this place is friendly and knowledgeable. I go out of my way to use this place over other postal service companies. read more

Although they charge a lot for printing and using their services they were very nice and helpful. In the occasional printer at home crashes I definitely recommend PostalAnnex. read more

Terrible passport photo. Not only did he make me look ridiculous but he held the camera 5 inches from my face and totally invaded my personal space. Never again. read more

Needed to renew my daughter's passports so we swung by to get a new picture taken. Fast and very friendly service, they even were able to confirm that all our paperwork was in order for the Post Office. read more

I love this place! Everyone is so helpful and personal! Very prompt and helpful! Have been using this location for last 5 years and no complains at all! Fantastic customer service! Thank you for your welcoming smiles, Dexter, Emma, Ben and Nayla!! Keep it up! read more

If I could give this place zero stars I would. I was trying to ship a package to a client of ours in Canada via DHL. At the store we ran into zero issues but it all went downhill from there. We were called a few hours after drop off asking us to provide additional documentation that they forgot to ask us for. Throughout the entire process they seemed unsure of what to do, which was a sign that we should have steered away from them in the first place. A couple days later I received a call from DHL, and there seemed to be no record of pickup, tracking info, anything for that matter. Now my expensive package is in limbo. I called Postal Annex and just got off the phone with them. The lady repeatedly acted dumb and did not want to accept responsibility for any of their errors. On top of that they had filled out some of the customs forms wrong which probably let to even more disastrous consequences. I'm hoping I get my package back, and when I do I will never come here again. STAY AWAY!!! read more

I've now switched to using these folks exclusively for my eBay business shipping. Excellent service, and close to my home and office. They've caught errors on my end quickly and without having to ask, which makes me feel much better about shipping out expensive product here rather than the post office. They always have the supplies I need, and the processing and payment is always smooth. Less headaches than any other US Postal facility I've used! read more