Marcus did an Amazing He helped me with the return and cut…read morethe box for me And had a great attitude Thank you

I called this FedEx location today to inquire about assistance with a large project, and my…read moreinteraction with Chris was incredibly disappointing. Before I could fully explain the details, he repeatedly interrupted me, talked over me, and made incorrect assumptions about what I was asking for. Instead of listening and trying to understand the project, he became extremely flustered and raised his voice during the call. The entire conversation felt rushed, dismissive, and highly unprofessional. Customer service starts with listening, and unfortunately that never happened here. By the end of the call, it was very clear my business was not valued, so I politely ended the conversation, wished him a great day, and assured him I would not be doing business with this location moving forward! As soon as we hung up, I received a call from the regional manager. I made him fully aware of my interaction with Chris, including the interruptions, raised voice, and overall unprofessional conduct. What was most surprising was that he never once addressed or acknowledged Chris's behavior during the conversation. That alone told me everything I needed to know about the level of accountability and customer service in the South Orange County market. Based on both my experience and the volume of negative Yelp reviews across multiple South OC FedEx locations, it's becoming very clear that customer service is not a priority.

I am done printing labels at home. Done! Why? Because every time I do and I come to drop it…read moreoff, these Logistical Shipping Ninjas set me straight. Yes, its easy to do it at home, if I remember my passwords for five shipping sites, and the printer has ink, and I have the exact shipping label sticker I have to print out. However, every time I do, I am told by these Gurus "If you just use this box, or trade the box for the envelope, or use Fedex over USPS for this international or USPS over DHL for this particular domestic, with this box, I save far more money than going retail through the DHL/UPS/USPS/FEDEX websites. Bottom line for me, these guys know how to stop from my money being separated from my pocket..they seem know the system, where the best rates are and so they are my, I guess free, broker of choice. Oh and they sell Chocolate too, where I guess all my savings have gone

When I walked in the associate was behind the counter. I asked about mailbox pricing. The associate…read moretold me it was on the flyer. I explained I didn't see a flyer. She came from behind the counter walked towards the front of the store and pulled a tri-fold flyer from top of the shelf (in eyesight, I just didn't see it). She went on to explain the various pricing for box type, security, access to certain boxes 24/7 (at a higher charge). All in all it was a decent visit. I called back later in the day and spoke to a gentleman about the availability of a notary (I forgot to ask earlier). The gentleman was enthusiastic and pleasant to speak with and knowledgeable.

Look for Chris! He's an amazing guy! I needed stuff to be printed and I was asking if he could make…read moresure the outcome was centered. Other locations have looked at me weirdly and said they couldn't. But Chris? He took the time to explain to me about different machines that the other locations might not have. So now I know what to look and ask for whenever I need to print something at Staples. I was talking about machines but in this location? Definitely look and ask for Chris! I didn't need to have my certificates reprinted again and again since Chris knows his stuff and he did it wonderfully. Didn't even have to ask for a sample. He's great!

On June 6, 2026, I visited Staples to print some documents. While I was using the self-service…read moreprinting area, I witnessed a customer with limited English proficiency asking an employee named Julia for assistance. Instead of helping her, Julia raised her voice and repeatedly told the customer to print whatever was on her phone while pointing toward the self-service machine. At the same time, a young man nearby was also struggling to print his documents and appeared ready to leave without completing his task. The customer who had been spoken to by Julia asked the young man for help. He tried but was unable to assist her. They then asked me for help, and I assisted both customers with the printing process. After I finished printing, I approached the print services desk. Julia and another associate ignored me. I had to ask them to at least acknowledge my presence and let me know they would be with me shortly. One of the machines I had been using indicated that it was jammed, which I wanted to report. I also informed Julia that I did not appreciate the way she had spoken to the customer with limited English proficiency. I explained that a language barrier does not make someone deaf and that raising your voice is not appropriate customer service. Julia responded that she was not yelling, stating that she was not speaking to me that way. However, the customer she was addressing was still visibly struggling to understand the printing process and did not receive the assistance she needed. I then requested to speak with a manager. Julia informed me that the manager was at lunch. While I waited, Julia walked out from behind the service desk and handed me her business card, stating it was so I would not misspell her name. It appeared she was willing to leave her workstation to make that point, yet she had not been willing to provide the same level of effort to assist a customer who genuinely needed help. My concern is not only the lack of customer service shown toward me, but more importantly the treatment of a customer who was clearly struggling with a language barrier and simply needed assistance. I believe all customers deserve to be treated with patience, respect, and professionalism.

Thank you, Abe and Gemma!…read more I've been a customer of PostalAnnx through PostScanMail for over a year, and every time I come into this place, I'm always greeted with a warm and welcoming hello! The employees here are so friendly and upbeat and always willing to help out! I remember one time I came in, and one of my envelopes that contained some VERY SENSITIVE INFORMATION came up missing from my pick up request. Abe must have spent about 20 minutes looking up and down and around for my envelope. He ended up finding it in the similarly numbered box then mine, whomever put it away must have just jumbled the numbers around but I was SO RELIEVED that not only did he find it but he was so empathic even after. I'm a happy and satisfied customer after being in business with them for over a year, and I don't plan on stopping any time soon! 5/5, highly recommended!

Great business just make sure when you go in there to not trash there's no trash cans there than…read morethat guy there was very polite and professional. I was not having a good day.

Friendly place for quick dropoffs. I've been coming here for the past few years to ship UPS/USPS…read morepackages. Really easy to drop off, especially if you don't need to print shipping labels. USPS goes in the huge bins in the center of the place, and UPS gets dropped off at the counter. Plenty of parking in the lot. Easy peasy!

Awful. Do not mail usps items here. They lost two parcels that were expensive. No tracking details…read morewere provided and they were very rude.

Was such a pleasant and easy process to set up a mailbox with them! Def recommend to anyone looking…read morefor any package/mail related business!

I visited this business last week and I'm sorry to report that the Girl at front counter was…read moreextremely rude. And she spent about 20 minutes on her cell phone speaking in a foreign language. Didn't seem like she was conducting business- just social. Lady doing prints and photos, etc was very friendly and polite! I would rate her 5 stars.

Huge selection. Way better than Home Depot. I needed to pack some large paintings and their…read moremirror boxes worked great.

Answered phone promptly and had what I needed in stock. Great business to work with. Friendly and…read moreHelpful.

I get why there's amazing reviews for this place. The woman who helped me ship a box to South…read moreAfrica was AMAZING; so helpful, so friendly and so fast! I had printed the label at home, as I did read somewhere it would be a couple of hundred dollars cheaper. However, I wasn't sure what labels to place inside or outside of the box... So I went in, hoping they would offer me some help, even though I didn't have them do that leg of the work. I wish I would've gotten her name... She was so helpful and didn't skip a beat. She jumped right in and I was in and out in less than 5 minutes. The package arrived without much delay (the only delay happened in London, and was not an error on her part)- all the way in South Africa about a week later. I will absolutely use this service location again, the next time I need to ship some thing across the world!

I've never shipped anything to England before! Samira was so kind, and so helpful to make sure it…read morewas going to get there, with a minimum of hassles that sometimes comes with a international shipment. I can't thank her enough!!!! 10 / 10 Stars!!! DHL , for the WIN !!!