After the bad experience with the FedEx center on La Paz, LN, I decided to go to another location instead. Visited the Rockfield, Lake Forest today. It was totally different. Matthew greeted me as soon as I walked in. He was pleasant and super helpful. He printed the label for me, put my little shipping item inside the envelope I brought in, then put it in a FedEx envelope and sealed it up. The FedEx employee at the La Paz location told me yesterday that it would be $5.95 to buy that FedEx envelope! Matthew told me that's not true, that envelope is free! Love the great service here. The store is clean and well organized. Thanks Matthew for being so courteous, helpful, and professional. read more

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I came here not knowing if it was a FedEx or a Poke spot. It was a FedEx and good thing it was I needed their help. I was able to get information on my package ship out and was even given the address where it would be accepted. Though they couldn't do it the girl was pretty helpful and kind. The service was great . Thank you read more

FedEx Office Ship Center - Inside of FedEx - Shipping Centers Near Me - Lake Forest, California

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Rude employee, I ask one of The employees to shoe me how to Use the printer she ignore me and she continues gossiping with her computer read more

I've used them since Covid, and will continue as we now work remotely. Every job I send via email is perfectly completed, including folding, cutting, and stapling. Colors are vibrant and paper is excellent. Staff are always kind and professional. I also purchase extra office and gifts there as well. This store (03036-corner of Moulton and Lake Forest) and every employee is exceptional! read more

Bad service. They lost my package. I was supposed to pickup a package here from an online order and the package is not here. Nobody can provide any information about it. No notification was never sent to me that the package arrived here but in the FedEx website it shows it was delivered to this office. Callum the service manager today was very rude and unwilling to help saying "not my problem, nothing I can do". He was very unhelpful and provided zero interest in helping me find my package. read more

This place is located in the same plaza as Oke Poke on the side with the Pokémon GO gym for Peppino on it. I'm not sure if Peppino still exists, but if the gym still exists then it's fine with me. I came here to drop a shipment off. Depending on the daily traffic and how many staff members are on duty the amount of time one will spend inside varies from "normal day at a post office" to "drop off and leave". For this time it was the former due to a slow customer ahead of me. The staff was nice. read more

Taliya and Conner we're great. Very accommodating, fast service on such short notice! They have been helpful on many of the things that we have done for our school projects, and we could not be more grateful! It's an added bonus that they location is very conveniently located. Thank you for your excellent service. read more

I always have a pretty good experience when I come here. This visit in particular I received excellent service from Glenn. He was very helpful in assisting me with my new business account. Much thanks! read more

Maria is professional and helpful. She makes good suggestions and options when she notices my laptop is not packed safely. After some re-work, I leave the store knowing my package will arrive safely. Thanks Maria!! read more

Shipped a bicycle no problem, just be sure you pack your products as good as you can specifically if it's fragile, Fed Ex is a great way to ship your products they are handled individually as the majority of Fed Ex is envelopes read more

Extremely irritated with this outfit here, they care nothing for people's time, I came in Saturday and spend a ton of time and money for the job to be done incomplete. Have to take time out of my workday because the job that I came in for Saturday wasn't right. I'm missing money while I sit here and wait for them to finish job on Monday they should've done Saturday. While the associate cares nothing for my time or the fact I'm incredibly inconvenienced all the way around. Had they just done the job I paid them to do Saturday. read more

this is my first time ever visiting this physical location, and I was here because I was shipping official paperwork for work. Danaya was the employee, and she was professional and polite. As with most FedEx locations, They have pretty much anything you need for shipping and packing. They do also custom pack if you like, though it is a significant upcharge. You can save a lot of money by packing it yourself before you come. Pricing is up front and they can give you quotes before you purchase anything, which is always a bonus. In all, it was a very good experience and I would recommend using this location for your shipping needs. read more

The lady that was helping me out had a bad attitude. I placed an order instore for two print jobs. The price was little higher than I expected but I placed the order anyways. After, I checked FedEx website for the same print job. It was way cheaper than the quote they gave me instore. I called the store right back asking to cancel the order. The lady said she can't cancel because the print is already done. First of all, they told me that they will show me a sample before processing the print job, which they did not do. Second, the lady just said online pricing may be different than instore so they can't price match. But since she decided to give me a coupon i said fine. Next day I go in to pick up my order, I see that the print didn't come out as i expected. I saw my first set of prints and asked if they can just do some cutting along the borders, which the lady was willing to do so. I saw the second set of prints and they too needed some cutting. But when I asked the lady again, she got mad and just TOOK AWAY ALL THE PRINTS FROM MY HANDS and said "IF YOU DON"T LIKE IT JUST DON"T TAKE IT." I was so confused and angry for the type of attitude she was giving when I was just asking for nicely. She said she needs to charge me for cutting and I agreed to do so. In the end, she cut all the prints which are uneven throughout. I paid the price for the prints and cutting, which now looks horrible. I'm never going there again for prints, nor do I recommend anyone else to do so. read more

Great service! The person working there was great. Very convenient location and drop off and go o with your day!

I'm not one to write a review on a FedEx as most of the time I go into a store location and drop off a package for FedEx and leave. Today I went in with my father in law to send some faxes. Chris was working (9/7/13) and began to assist us. He took us to the fax machine and explained how to pay for the faxed pages we wanted to send out. He told us the pricing per page and we told him we had 17 pages. He commented that it would cost a lot to fax it via the machine and asked if we could email these documents? We could... so he suggested to scan the documents and he could give us the copies. I didn't have a USB thumbdrive so he then found another option which was to email it to our personal address and we could forward it off from there. Chris made sure that the 17 pages were under 10MB which is small enough to be sent through gmail. All in all the experience I received from this store location by Chis was exceptional. He took a simple task as faxing over documents and provided us with the most cost effective way to send them out. The extra time he took to do that was something that prompted me to write a review. Great job Chris! read more

Good location. Not overly busy. Shawnee and Daisy helped us get our business work together. They were very helpful. One star off for the horrible Wi-Fi. I had to walk over to Dominos to get Wi-Fi to send Fed ex an email. Funny thing is, the guys in Dominos knew why I came into their store... read more

Walked in because I was lost. Victor helped me and print it out maps that I can use to get to my next destination. Victor deserves to be recognized. read more

Impressed. Good service and kind employees as well as informative. They did not hover over me but helped when I needed. Delivered my package even though I was concerned she didn't tape the label to the envelope which is why I'm more impressed!! Definitely will come again. read more

I need a package to be delivered at palm desert CA the next day afternoon, its a urgent, so I paid overnight shipping, the manager told me that the package will be there tomorrow around 8pm 100%. but guess what? 5 days passed by already, it still in the mail truck on the street!!!!! this is unacceptable. will never ever use them again!! read more

I called this morning to explain what I needed done. Sent over file received email back they received file. I went at 3pm to pick up and job was not completed, I needed this for a event today and no one called or emailed me to tell me they couldn't print my 2 files on front and back. Extremely mad and frustrated will never use them again. . read more

This location is still open during construction! It's to the immediate left of Pepinos. Nancy and Ed were the two staff members there and they were so helpful and so patient with helping me do an international shipping order. My order is a little complicated but they took the time to let me know what's the best price and the fastest shipping rate. They were also very time efficient helping other customers while I was filling out my forms. I would definitely visit this location again read more

I really cannot believe the horrid treatment I received. They delivered an envelope to me in error. It was not on my street, was not addressed to me. I inadvertently opened it thinking it was for me and inside was a check for $306,000. I immediately called and told them of their error and asked them to come and get it. They said they would but they never came. That was Wednesday. Keep in mind that this envelope is overnight express and has urgent all over the outside and has $306,000 inside. I called again on Thursday morning and they said they would send someone over and they never showed up. On Friday I called the bank who issued the check and they said they would send someone to pick it up and no one ever came. I looked up the person to whom the check was addressed and got a phone number and left a voicemail and they called me back totally unaware that I had their package. They came and got it themselves. I really cannot believe what lack of concern I experienced in resolving this situation. There must've been a reason they were at my house and left the wrong package. I am presuming that there really was a package for me and now it has been delivered to the wrong house somewhere else. I would never trust these people with my important documents. read more

This location is small, but offers everything I ever need for my business. I placed an order 10 minutes before closing and did not expect for it to be completed. Kyle enthusiastically finished it and made sure it was done perfectly. Ed and Phillip are always great too. They offer prompt, friendly service that's greatly appreciated. read more

Worst customer service ever!!! The older man working was so rude and unprofessional and basically told me that he didn't want to help me and it was going to be a long wait. I patiently told him I didn't mind and he kept pushing me to go to another location. Mind you, it's stormy and pouring rain and I had a new baby with me that I did not want to take in and out of the rain. Horrible experience. read more

This review is for Phillip who works at this Rockfield ship center. I went there on a Friday evening to mail some documents to Beijing by express service. Phillip is courteous and professional. He even helped me update the wrong zip code supplied by customer on the fly. Amazing customer service! read more