Stopped by today to pick up an access point delivery and Roger was extremely helpful and is always a pleasure to deal with. Roger provides stellar customer service and the store provides shipping, recieving and notary services plus they are also an Amazon hub. Carlos is also quite efficient helping out Roger and customers in providing quality customer service. Nice and convenient location. Highly recommended read more

ZERO STARS! Brought in a package that barely needed tape, one strip down the length and a couple across. The employee at the counter, Ben, insisted it needed way more and charged me $2 before he'd accept it. I pushed back, he insisted otherwise, so I paid just to see. He taped it exactly how I said in the first place. One strip, a couple across. Nothing more. That's not a judgment call, that's a manufactured charge for work that never happened, and he got caught doing it right in front of me. I don't care about the $2. I care that this location is comfortable lying to customers to pad a charge. Avoid this counter if you want honest service. read more

The UPS Store - Shipping Centers Near Me - Laguna Hills, California

We've been coming to this UPS Store for years and they are consistently amazing. The staff is always so kind, patient, and genuinely helpful every single visit. They handle everything we need--notary services, printing, scanning, and Amazon returns (just make sure to select The UPS Store option on Amazon!). No matter how busy they are, they always greet us with a smile and make the whole process quick and easy. It's rare to find a place that stays this reliable and friendly over the years. Highly recommend! read more

Years of coming to this location and it's consistently excellent. I'm in constantly for Amazon returns, plus returns to other retailers and whatever random things I need to ship, and it's always quick and painless. Roger, Huy, and all the staff are warm and welcoming every time. They are fast, patient, and great at answering questions. Never had a bad experience here. Highly recommend. read more

Update Today I visited to return an Amazon package and met Huy who is the owner. He was incredibly nice. Upon walking in he greeted me and said, "Amazon return", and smiled to me. He was very warm and welcoming and had no problem assisting with my return. I am happy to report such great service and a desire to return again and support Huy. read more

I've tried to give this UPS Store multiple chances because it's close to our home, but the customer service has been consistently disappointing from an older, Asian man. Each time my wife and I have visited, we've been met with rude, sarcastic, and dismissive behavior from one employee in particular. Instead of helping customers or even offering basic courtesy, he seems irritated by the very idea of doing his job. After several visits with the exact same treatment, it's clear this isn't a one-off bad day -- it's a pattern. We've decided it's not worth dealing with unprofessional service anymore and will be taking our business to another location, even if it's less convenient. A UPS Store should make shipping easier, not feel like an unpleasant chore. read more

They close early all the time. I got here before 5pm a few different days and they are already closed. read more

The UPS Store - Closed. 4:55pm - Shipping Centers Near Me - Laguna Hills, California

This store has always made our shipping very easy. Today we had to UPS a large box, and there was 1 customer talking to Roger. The customer was going on and on about themself, their previous employment and knowing what their rights were with the ADA. Roger was exceedingly patient and kind to the customer. After awhile the customer left and I praised him for his patience and kindness. We highly recommend this store! read more

very friendly, helpful and very knowledgeable when it comes to shipping and mail. I live in Costa Mesa but choose to do my business with this UPS store. read more

if i could give it 0 stars i would! horrible customer service. tried to teach me her job instead of doing her job herself. i would be unhappy too. thanks no thanks! read more

$2 to print a label. I travel through the country and almost every job UPS provides customer service to print labels for us. Not this store. I drove to another store near by and they took care of me. Just an FYI! read more

Excellent service huy and the crew are the best. Always helpful and kind taking the time to help each person!

Came to return an Amazon package here yesterday, Friday afternoon. No greetings or anything, this older man just holds up his scanner. I know I have the barcode he needs, so I hold up my phone. Once scanned, he continues to say nothing. Just slightly bends to grab the return label that I eventually see. Puts it on the box. Doesn't say anything and starts to carry it away to which I say thank you. And he said thank you back. I would take a wave or a peace sign. There was a second associate helping a client that were already working together when I walked in. This location is under construction so hard to get close parking. read more

Thank you to the older gentleman & Carlos for helping me return a very uncomfortable pregnancy pillow! I appreciate the help and support.

There is a bald elderly man at this UPS store who looks somewhat Asian. His attitude is extremely unpleasant and sarcastic, which can really ruin someone's entire day. I am not sure if he is the manager or just a staff member, but I strongly believe that no customer deserves to be treated this way -- especially when they are polite and respectful. What's more, I noticed that the customer behind me, a very polite lady, was also treated poorly by him. People like this should be called out and made aware that such behavior is absolutely not acceptable. read more

I've been a box holder at this location for over 10 years, and Caden has consistently been outstanding. He's always on top of things, super reliable, and makes every visit quick and easy. Whether it's packages, questions, or anything in between, he handles it all professionally and with a great attitude. It's rare to see that level of consistency in customer service. Really appreciate everything he does--highly recommend this location because of him. read more

Best UPS Store around. Great service and very friendly staff. They have a self service options which is great and easy to use!

This UPS site on Alicia always comes through with excellent customer service. It's a clean store. It is in a strip plaza next to Carl's Jr., Marshall's and Dutch Bros. They are welcoming. I had an Amazon return item today. They do notary too. read more

I came in to send a package back. Usually when I bring it in I have them package it so I know it's done properly. They told me I needed to bring it in a box and have it printed. I asked if I could pay for printing and packaging service which I've done at every ups. I ended up going to a different UPS and they did everything no issues. read more

Don't come here. You will regret it. This is the most inconvenient UPS store i have ever came across. The employees here so rude and ill-mannered. They do not provide any assistance with packaging nor service to accommodating customers. You have to do everything here. I was even asked to tape my package and box myself. Never have I experienced such disservice... read more

Geez, I never thought I would leave a 1 star for mail. With Amazon returns there's usually a scan code and sometimes there's a glitch within the code whether it's the screen brightness or something else technological. Amazon sent me three different emails for three different items as pictured with the scan code. I packaged three boxes and hoping to drop it off with no problem. An older Asian man scanned it and was condescending to me because Amazon made a mistake of sending me three separate emails instead of two because two items were supposed to be combined together. I showed him the three emails while trying to figure it out. With any Amazon returns I am sure things like this happen all the time. I quickly saw the error and offered to help by opening the box so I can combine the two items but he still treated me like I was a bother and screamed at me with another employee in the room and no customers. I was honestly appalled and confused at how he randomly and quickly became so openly confrontational. It made me wonder if he does this often and reading past reviews about him on here concerns me. I'm not sure why me as the customer had to remain calm and while he thinks it's okay to blatantly yell at me. I would know, I've worked in customer service before and been screamed at. His reasoning for all of this is "Oh I'm just letting you know on my end", with a smirk on his face before handing me my receipt. UHHHHH....I find this unusual to be aggressive and confrontational to a customer who just wants be helpful because technological issues happen all the time. I came in neutrally and left feeling bullied by this old man for no reason. Don't be surprised if he's there and automatically rude. This left such a terrible impression for my first time. I'd rather make the drive somewhere else and keep the receipt to let corporate know. There's a reason why other nearby UPS locations has better reviews. read more

This UPS location is amazing! Staff is great. but I always so very helpful and kind and Caden helped package and ship a box to shop across country!!!! Standing in the store waiting, seeing other customers come in, this UPS store offers so many services!!! Thank you!!! read more

Management changed about a year ago along with completely new staff and it's 10x better. Very friendly and accommodating

I had a great experience at this UPS store. I needed four documents notarized and on one document I needed two witnesses to witness my signature. They were very accommodating. I lost the man's business card so I don't have his name, but he was an Asian gentleman and his knowledge of the requirements on a couple of the documents for notarization was extremely helpful and I was very appreciative. He gave great service and was very friendly. I would definitely recommend this business for notarizing documents. This UPS store was one of the nicest I have been in. read more

I don't write reviews often but I decided I finally had to because every time I go here, the people that help me out are always so efficient and sweet, and it really stands out, especially with Julia in particular. It's kind of embarrassing because I always have so many Amazon returns to drop off, usually separated out by at least 5+ different scans, but Julia always has such a great attitude and has the patience of a saint every time I come by. I used to dread having to return things to Amazon but now I actually don't mind it since I started going to this UPS because Julia (and the others) make that process such a breeze. I haven't tried their other services here yet but they will definitely be my go-to if I need to because they're such a pleasure to work with! read more

Exceptional customer service with so much care and class every visit. I never go elsewhere because this entire crew always takes care of all my shipping needs with care and utmost courtesy. I exclusively use them for shipping all my breakables. They pack with utmost care. Most importantly they all show immeasurable kindness, are always warm welcoming, polite, dependable, and highly knowledgeable. Roger, Huy, Carlos, Kayden, Natasha are all fantastic! I recommend this store to everyone. I highly recommend them to you too dear reader! You can count on them! read more

Huy! The Notary here and apparently the owner of this place, Was so out of touch with his regulations and the rules of Notary! He was very argumentative and just needs updating on life and how to act with customers. I tried explaining to him my item I needed the notary for and he was Very arrogant and out of touch! He was so wrong on soooo many things he said! I literally had to scold him to listen so he can see What I was told to do by the County Recorders office! Hui needs to Retire or just ring ppl up and let others who are updated by the book do the notary stuff here. Beware don't use HUI! I ended up leaving since he made it clear he couldn't help me! So Nerving he took all my info down before he even verified he could help me! I was very concerned I made him go back to verify I watched him cross my info out. That's not normal for a notary! Thankful i made him cross everything out! Who knows what he does with that info or could do! Anyways I Took my business to a better place! Better environment and with someone who is updated and much younger and knowledgeable with the laws and current regulations with Notary plus they spoke better English to understand them. This Man Huy was the worst! Stay clear away and don't go here for anything if he's involved to assist or offer his notary services! Huy needs updating in all of it! I also called to let him know how wrong he was and how out of touch he is with the laws. Very argumentative and just rude and disrespectful. Don't go here. Unless he retires or figures out how to educate himself to be better and knowledgeable and updated. Worst experience ever using him as a notary and bad customer service. Customers Beware! HUY your reply still makes no sense My issue date still has 60 days! It was all legal! Even the other place I went to laughed at you and how you loss money! Update yourself! You lied! you also ranted about me signing something with out you looking? It had nothing to do for you to even notarize that section! Again! Update your education on notary! You are the Worse! You keep saying what I did wasn't legal I'll go back in there to educate you since you're stubborn, old and dumb! You shouldn't even be offering that service or anything to do with any government laws! You are the Worse! Learn your Issue dates and codes on drivers license so you don't lose money or customers! Just retire! I should just go back in here with other notary's so they can teach you how to do a service! Ups pls if you see this I'll be calling corporate HUY don't know what he's doing! read more

I can't say enough good things about this UPS Store. The owner and staff are genuinely kind and go above and beyond to make things easy. Whether it's a stack of Amazon returns or shipping something important, they're patient, efficient, and always willing to help. What stands out most is how personal the experience feels... they remember faces, greet you warmly, and never make you feel rushed, even when it's busy. It's rare to find that combination of professionalism and kindness, but this store has it. The store is newly remodeled and is very fresh and clean. I actually don't mind errands here, which says a lot since I'm not a fan of having to return anything or ship items! read more

Well, looks like I'm not the only one, so I will echo the poor customer service reviews. I usually visit the Lake Forest UPS location and could not be happier with them but I was near this location with an Amazon return and thought why not. I was immediately greeted with silence when walking into the empty store, and then disdain after stating why I needed their help. From there, it was all downhill as the older crabby employee (who should know better) reinforced why others have said to stay away from this location. I wish I read their reviews first. read more

In my opinion they are not very nice and lack caring, communication skills and organization. It could have been my mistake of missing the apt number on the returned package or theirs, but they were so unpleasant and not wanting to help me find the package or resending it. They are not professionals both male and female senior Asian UPS employees (possibly owners/managers). read more

Such a great UPS store. Roger and Huy were so helpful and kind. I watched them interact by name with many regulars. I'll certainly be back for all of my UPS shipping needs. read more

Very helpful and patient with my multiple Amazon returns. Impressed with their service! Thank you

Excellent customer service, super professional, always friendly and always helpful!! I definitely recommend this location!!!

Just made the mistake of trying to return Amazon packages to this location. I've had a bad experience with them before, but I was hoping for better customer service today. They even have a sign out front stating that they gladly accept Amazon packages. They complained that my packages werent quite ready (mind you I'm the only customer in the store) and having to tape my label and then told me that they will only accept one Amazon package. Save yourself some grief and visit any other UPS store. read more

Friendly and quick customer service. I came in to drop off my Spectrum and AT&T items and was greeted with a smile and was walked through the process. In and out in 5 mins! read more

this UPS store is awful. I'm not sure how anyone can give them more than one star, which is one too many. I took in a box full of Valentine's gifts for my little granddaughters in Washington, to which I attached a full label with their address on it, and was served by Julia, who asked me what was in the box (I've never been asked this before).While processing my shipment she told me how UPS had broken two boxes of expensive dishes she sent to her sister, and how awful the service was and how she didn't get her money back. I was surprised how negative she was since she works for UPS! and was concerned because usually negative people create negative experiences and I didn't want that for my package. As I stepped away from the counter I heard her say "I forgot to print the label." I turned around to see her printing it but didn't see her attach it to my box (which again, already had a label I put on it). I SHOULD HAVE MADE SURE SHE DID, but I told myself she would do that and walked away a bit uneasy. Well, of course the box NEVER arrived at my baby granddaughters' home, and appears not to have left the UPS store, as it wasn't scanned in at the hub where the packages go once picked up from the store. I talked with a few different people trying to locate my box, including the owner (I think) who told me they would start an "investigation," but wasn't overly concerned about the box, as they "get lost" all the time! The next day, Julia called me and wanted details of the items in the box, the colors, size, etc., which she said she needed in case they found the box and had to open it to prove it was mine. Since I already put a label on the box, and Julia claims she did too, it seems they would know the box was mine if "found." It would take some work to remove the label I put on there because I attached it with very strong shipping tape. And if Julia actually put a label on it, there should have been double the evidence it was my box. First Julia said I needed receipts to prove the value of the items, then called later and said she only needed a list of the items while I looked for the receipts. Next thing I know, I get a notice a file has been claimed with the UPS insurance carrier for $244.18, close to the actual amount of $248.18 for the items in the box and the $27.20 shipping cost. Today I received a notice that I'm only being refunded $127.20! I remember Julia telling me that I could only get reimbursed $100 for the items in the box because I chose not to take an increased amount of insurance out. THIS IS NOT TRUE. I wasn't offered an increased amount of insurance so didn't know it was available. So now I'm out $128 for the gifts for my family in Washington, not to mention the time it took me to shop for them, wrap them, and send them, and the disappointment of my grandchildren when the gifts I told them were coming didn't arrive. And I believe Julia had something to do with the box disappearing. Her behavior was odd from the very beginning, asking me what was in the box (usually they ask if there is anything dangerous in the box, not exactly what is in the box), telling me her awful story of UPS services, forgetting to print the label, and the box never being documented as having left the store. Unfortunately, in researching the issue online I learned UPS stores have a reputation for "losing" but actually stealing packages! And this particular store has very bad reviews due to the awful/lack of customer service. Unfortunately, I trusted them and now will never use them again. My recommendation going forward is to use FedEx, because even if they cost more, they're RELIABLE! read more

Our package got loose since November We properly insured the package And the owner keeps given us a bunch excuses in order of not refund our money Terrible costumer service Stay away from this place read more

Outstanding service by Huy today. I consistently use this store for my notary and shipping needs because of the level of service given. Thank you Huy and team. read more

Brought an Amazon item to return, with all necessary materials. The clerk sort of scoffed at me as the box I brought was a shoe box. I said "I'm happy to buy another package if this won't do". He dropped it in a pile of boxes and said "I'll deal with it" with somewhat of a rude tone. I hope the label gets affixed and it gets sent! read more

I came in on 9/7. I had came in to return an item back to Amazon. The was my first time returning something back to Amazon. As soon as I walked in the elder Asian man, assuming the manager - says some sarcastic comment about the box I had. I told him I had trouble fitting everything back in the box - I ASKED him if I could PURCAHSE a bigger box for me to able to fit everything in. He then comes around the counter takes the box and literally starts handling the parts so aggressive. I did NOT ask him to do it for me. If my return goes back damaged it's because he was handling everything so aggressive smashing it into the box. Terrible customer service!!! I told him if he didn't want to help he didn't have to but next time don't treat someone's purchase like that , I don't know why or how he thought he attitude was okay when he's behind the desk to be there for the customer !! read more