I ordered a T-shirt from amazon and for some reason it needed a signature. UPS delivered it in a Friday morning (because *no one* has jobs where they would be during a work day), and they left a note saying it was going to a UPS access point. So now, I pay for shipping and still need to go to a store to pick up my stuff. I went to the location 48 hours later and the package is missing. The informant was rude and had an "oh well" attitude. Get your processes together. read more

I needed to download and print something very important on their computer. I was having a hard time figuring things out. These guys were very kind and went above and beyond. Thanks again! read more

This particular UPS location is convenient to Lakeview/Uptown and provides parking. I had to move from Chicago to Atlanta after cultivating items for almost 5 years. Everything needed to be shipped out as flying was my mode of transport. Dylan (Store Manager) and Chris were amazingly helpful. Dylan not only worked to get me the best pricing on shipping but went above and beyond by helping get the items from my car. He even stayed past his shift to make sure I was taken care of. I recommend, if you need a reliable UPS store to ship from, that you visit these guys!! read more

Please do not trust them to package or ship anything that you value or is fragile in any way. I sent a computer monitor that was supposed to have special "fragile": packaging that was wrapped with one layer of bubble wrap and was tossed in a box. Big surprise it arrived in a billion pieces. Be also aware that one of the employees is potentially a thief as a laptop that I gave them to package and ship mysteriously never left the store and vanished into thin air costing me over $1500 of which they reimbursed $100. Do not trust this location. read more

Today I had one of the best customer service experiences I have had in a store in a long time. The staff was efficient and friendly. There was a pretty large crowd of customers, and I was amazed at how the staff moved quickly without making you feel like you were being rushed. A customer annoyingly wanted a precise date/time for delivery of her item, but the staff member didn't act annoyed at all. BRAVO! read more

Ive been to this UPS store many times. The service has always been great! Its a great neighborhood location for UPS making it easy to send and receive packages and get documents printed as well as copied. read more

The UPS Store - Shipping Centers Near Me - Chicago, Illinois

I went to this UPS store a week ago to ship meds.... They told me the delivery date. Now there saying they will be a week late. I talke with the national office and went to this local store directly. I want then to send them via air and all they say is sorry. You can't go without medication for a week. This could put him in the hospital and all I get is sorry and no help. read more

I recently moved from Chicago to Los Angeles, which meant I needed to ship my computer & peripherals cross county. Based upon the reviews here and the close proximity to my apt., I chose this UPS Store location. Things became hectic and I ended up having to stop in on my way to the airport only to find that it would take 30-40 minutes to pack and ship everything. I informed the staff of my need to hurry and they were extremely accommodating. They carefully packed everything in about 25 minutes and even came outside (I'd ducked out for a smoke) as soon as they were done, so that I could pay & be on my way ASAP. The cost was a bit higher than I expected ($107 for CPU, flatscreen monitor, cables, & peripherals w/o insurance), but they gave me the best deal possible. Everything arrived in perfect working order (I'm typing this review on my computer, in fact). read more

$3 to print 1 page of 8x11, if you have them do it in store ( online it's .60 cents. The online portal was t working. And then they tell me they don't ship USPS which it says they do on the website. Total scam as always with these stores. Support your local Usps or go to an actual ups corporate store. I sell items online and now this is cutting in to my profit during covid times. Won't be back! read more

I can't say enough about how great the people are at this UPS store. Go in sometime and stay for a minute, they'll talk with you and everyone else who comes in (remembering everyone by name!) They are SO friendly and go way out of their way to make sure everyone is satisfied with their experience. We've had a box here for years, and we consider it a no brainer; we don't have to worry about packages ever being stolen or lost . Anytime we have a problem, they bend over backwards to help us out. Thank you for all your great help!! read more

My buyer just received the glass cake plate I shipped to her. She was super impressed with the packing and the fast shipping to Canada. Dylan was amazing and promised to pack it carefully. He delivered on that promise! Client is so happy! Thank you!!! read more

The guy that helped me was rude and sarcastic! I simply stated that it was getting busy and he said with a rude condescending tone "it is the holidays ...duh!" And looked over at his coworker, whom didn't participate in his unprofessional attitude! The guy was Asian American I believe I don't get his name...I should have. It usually smells like marijuana in there like they were in the drug business! Honestly is take the chill friendly pot smoker employee over the rude A-hole!! I should of let him have it but it's Christmas and I'm merry! read more

I am here every day dropping off packages and sometimes shipping something out at the store. I am always greeted with a smile by all team members no matter which day I go in -- makes my day!! I used printing services here in the past as well and it all ran smoothly. Definitely recommend the location. Thank you, store team, for putting up with my endless piles of packages :) read more

I love this store and have used them so many times! I used to order online items and have them shipped it here. The moment I walk in, I am greeted with a bright smile and a warm hello. They know who I am and they give me package right away. What a great store! read more

As someone who has worked their fair share of customer service jobs, I'm generally pretty sympathetic to what these guys deal with, but these guys deserve none of your sympathy. The clerks at this store are beyond rude. Save your time and your money and go somewhere else for printing and shipping. read more

Meh. Not very friendly people today, not rude or angry or anything, just kinda cold like I was a nuisance, and it smelled like weed when I walked in. But hey, I got my box shipped. read more

I went to this location on my return home to ship a parcel. The Associate Christopher was awesome.. went out of his way to be helpful and was genuinely just kind. I will definitely revisit this location again..I hope that this store the Owners recognize this individual. Great Job.. read more

This UPS Store is by far the best UPS Store I've ever visited. It's my old neighborhood UPS Store for the last 5 years in Chicago. The staff members, especially Dylan and another young guy with dark curly hair and glasses, are always friendly, polite, helpful and quick. They all know me by first name. Whenever I walked in, they knew I had a package for pickup. I think the store and the staff deserve more than 5 stars! read more

Only reason why I gave them two stars is because customer service wasn't bad. The prices, however, are horrendous. All I wanted to ship was a magazine and a few pieces of paper: $15. Seriously? I asked the clerk to explain why something so light could cost so much and although he was polite, his explanation did not make sense, so I took my business elsewhere. I went down the street to Postal Place and was only charged $8. I don't understand how a reputable company like UPS could condone certain stores to jack up the prices so high. read more

On Friday, I was greeted by a lovely pink haired lady named Britney. Usually, when I go to this location. it's these two gentlemen. The employees there are always incredibly polite. I have been coming to this UPS for a few months now. They always double check and make sure my packages are secured. The best customer service by Far. With I believe one of the workers names being Joe cracking a joke to make my day and Eli with the flattering compliments. Such a lovely staff! read more

Insanely expensive. The gentleman who helped me was in no way interested in help make my shipment cost effective. First he suggested a box over an envelope which of course meant packing material was also necessary. The materials he suggested plus their weight in total cost just over $9. To ship a tiny painting on a piece of cardboard to Michigan? Barf. Never again. read more

I like this place. Dylan was very professional and honest and made me feel better about shipping the fragile items I had with me. A great store in an area that's not always so great read more

The staff here is extremely helpful, and they go out of their way to make your life easier. I opened a mail box at this location for a company based out of state who had not yet staffed their office in Chicago. UPS were able to collect all the mail for this company and once a month, ship it all off to the mail HQ. They even offered to sort through the mail and not ship the obvious junk mail, since the company would be charged by the weight of the shipment of this monthly package. Hurrah! read more

This is an update to my previous review about my lost package and the lack of customer support to help me find it. The owner reached out to me and said they now had the package at their store and would send it again at no cost to me. He apologized for the poor customer service received. The package was successfully delivered. I'm pleased that he made good on it. Thank you, Lee. read more

Terrible customer service from Dylan the manager of the store. I asked for stamps and they took my packages and say "they would take care of it" then I was charged almost 4 dollars for each package that would have sent with two stamps on it! When I called back to check Dylan kept saying things like "you pay for the convenience at ups". Very rude and I recommend going to another store where you get what you ask for. read more

TL:DR - Piece of artwork destroyed, UPS Store and UPS corporate finger point, cite policy and refuse any refund. Let me start with the positive: everyone in this store was cordial and polite throughout my experience. Unfortunately, that can't make up for the experience I had with UPS Store protocol. More than anything, let this serve as a cautionary tale so that no one else gets into the bureaucratic nightmare that is their damage/insurance policies. I sold a piece of collectible artwork on ebay, securely packed it in a double walled tube and shipped it from the store. I asked at the time of purchasing postage to make sure the insurance would cover anything that might happen in transit. I was told it was covered, not to worry, and that if anything happens, the store will handle the refund process following with UPS corporate. Fast forward, tube arrived at my buyer's home looking like someone lit dynamite inside it. That's no one's fault at the UPS Store, obviously, but then when I circle back to the store, I'm immediately met with a response of "Oh, a shipping tube? Well, just so you know, unless we pack it here, shipping tubes normally aren't covered by our damaged goods policies because the regulation is 2" of coverage on all sides of the item". That would have been great to know when I first asked. I still submit a claim and was notified the tube would be shipped back and inspected at the store by a UPS representative. I found out later that it was shipped back with the outer tube completely gone, inner tube crushed, both end caps missing and the paper & print hanging out. So, as you might have guessed, they deemed my packing insufficient for coverage, declined to pay the $180 value of the destroyed print and declined to refund the shipping cost. Nothing to appeal, no recourse. Both the store and corporate said I needed to speak to the other party. That "we'll handle it for you" policy sounded so nice initially, but ended up being the conversation-ender for the store when they said they'd done everything they could, and the policy was the reason UPS corporate said they couldn't talk to me directly about it. Needless to say, USPS has become my preferred courier for anything of value. read more

They can ship your item off good but they rip you off-I hate it when I run out of stamps b/c I have to go here- Just today I had 2 identical cards but in different colored envelopes, same weight-These cards didn't have the "additional postage" on it like some of the other cards I buy-When I use a regular stamp these cards get to their destination with no trouble, but when I take them to this place I get such BS- Today I was told that one weighed more than they other, pretty amazing when they were the same card and no inserts in either one-So I got charged $1.08 to send out a regular card and the other $.55- I wasn't going to argue with them, told them they have to make money somehow but I know the card shouldn't cost me $1.08 to send, I use regular postage all the time and they get delivered-Now I could see if I had a GC or pictures in the card but nothing was in there at all- This is the 3rd time they have done this to me, so that is a strikeout for me-Won't be going back, will always buy stamps- read more

This store helped me in a jam when I had to move last month...Just now getting around to writing the review. Friendly, fast service. This would definitely be my main ups location if I didn't live in Colorado. read more

These guys are amazing. I have a UPS box at this location and the employees know who I am when entering and usually have any packages at the counter before bringing them the slip. The entire experience has been awesome, they are extremely helpful in all aspects. read more

I heart this UPS Store! Amazing customer service! They are always friendly and very efficient. I only use this location for all my shipping & mailing needs. I highly recommend this location! read more

I use this store instead of staples or Office Depot because of the service I get. It's just like a little neighborhood ma and pa Place. Today I had to print some stuff that was password protected off a thumb drive. Joe, did everything for me, and then I had t fax it and he helped me with all that too. He is very courteous, professional, and helpful. My favorite office store!! read more

I don't have a printer home, and I went to the UPS store (3712 N Broadway, Chicago IL 60613) to have my shipping label printed out and taped to the package. The store owner, Maynard Cheris, is clearly insane. Printing out the label costs $3.15 because "opening a file costs $3" and printing a page is $0.15. I still cannot comprehend how a click of the mouse costs $3. Ten such clicks and you can buy a cheap printer! Taping the label to package costs another $1 which is like one third of the price of the whole tape roll. Basically your extra charges for these 'services' amount to half the price of the shipping itself. Predatory prices like that send a "F@$K YOU" message to the customer. I used to live south of downtown, Hyde Park, and the UPS store there is stellar - the employees were eager to do the extra work instead of me and I was never charged for TAPE! I have nothing against the employees at the store, they possess the minimally required courtesy. What concerns me is that the owner obviously has no idea that a successful UPS store should SERVE its customers not take advantage of the fact there's no cheap printing around and ROB them! Next time, if I have a choice, I would go to the FEDEX store on Southport where the staff will print my label and tape it for FREE as it should be! This UPS store can kiss my money goodbye! Good job, well done Maynard! read more

Lee was SUPER helpful with a package delivery issue I had. A package that was supposed to go to Seattle ended up getting delivered to an address close by this The UPS Store. When I called from another state and explained the situation, Lee was willing to help me get it sorted out right away. They picked up the package at the near by location, checked it over to make sure it could be reshipped, and put a corrected shipping label on it for me. All that service in under 2 hours! And on a Monday, no less! read more

I've been in here three times - once their printer was broken, once their scanner was broken, and the third time I was able to get what I needed done. 1 for 3 for basic services is not a good percentage. read more

Major RIP OFF and Lee, the manager, when I called made me never want to go back to this place. They double the price on USPS shipping and when I asked Lee if they up charge on UPS products as well he said No. My response so if I go to UPS.com and enter the package weight and dimensions I will come up with the same price you all quoted. Lee's response "well they may be cheaper" ... leading me to believe they do up charge. Worst ever, I'll just use this place for drop off receipts from now on but never ship anything from here especially since it took just as long to deal with them as going to the post office and waiting in line. The person took 15 minutes to create a USPS label. Post Office about 2 minutes max to complete a single package shipment transaction. read more

This store is always helpful and because of the business I do I am in there a lot. I appreciate that they always go above and beyond to make my life easier! read more

The employees are nice, but there are signs everywhere about charges for this and charges for that. Also, not a fan of UPS Stores that charge to open USB files. read more

I've been shipping from here for several years now, because it's convenient and friendly. Most all the people who work here are quite nice, though with the exception of a couple, they don't tend to move much faster than a snail's pace. However, I'll take pleasantness over speed. read more

One-stop shopping for your shipping needs. I've faxed some things a couple of times here - it may be $2 a page (free cover page, with they provide), but can't beat the convenience. Also mailed my tax forms from here - saved me a trip to the much farther away post office. Friendly employees who take care of you quickly. There's parking, and I honestly don't know how the prices compare to other similar establishments. But since I don't have a fax machine, this place was a life saver for me a couple of times during my job hunt. read more

Would give this place 0 stars if I could. Called into the store when I had an Amazon return. Told the person i ran out of ink does it cost to print a label.. he said no just show the code in my phone. When I got there the one guy went to do what I went there for... when another guy walks up and says no you have to pay to have a label printed.. I said that was ridiculous. So i left, went bought a ink cartridge and ended up doing it myself. When I returned back to drop off package I expressed my thought that this was ridiculous situation and should have never had to do that. They should have been truthful on the phone. Then some purple haired obviously not professional slob of an attendant told me that I was free to use another store if I was not happy there. At which point I told her to shut her mouth that was no a good customer service move. To which the first guy who started this whole thing in the first place call the cops saying I was irate. In my defence I was loud but they were just not professional enough to handle this type of service. Just an fyi there is another store on Southport I will be trying next time.. read more