Highly recommended ! My husband and I use this store for our package deliveries--saving us from worry about porch pirates. The staff is friendly, helpful, and efficient. The store is clean and well-organized. The only downside (and it's not The UPS Store's fault) is that this mall's parking lot is usually full, sometimes making it difficult to find a place to park. read more

This is my go to UPS store, even though I live closer to another location. The staff is always friendly and helpful. From securing a tricky package to printing last minute materials, they always are patient and kind! read more

Horrible process to return for Amazon. Amazon should no longer use UPS. Whole Foods and Amazon are amazing. UPS store is like a 3rd world country experience. Amazon- take the business elsewhere. Can see why UPS is shrinking. read more

I have a corporate account number and the UPS OWNER DIDNT WANT TO CREATE A LABEL for me. I called FEDEX and said I had my corporate account number and they said they would create a label for me :). read more

Awesome help and quick service! Was greeted with good energy! Thank you for you help Sophia!

Came in to drop off a package for return to Amazon. It was a rug and although I had the original packaging I was unable to get it back in to the original plastic. Lee and Fletcher were so kind and helpful and we were able to repackage it and shop back. I learned a few things doing this. One is to package what I'm shipping before showing up at the UPS store... and second, do not purchase a rug on Amazon or any other site without seeing it first. It is really difficult to get it back in to the original plastic that it came in. These guys were patient and really nice to me. I'll definitely use this shop again for any UPS needs! read more

Everyone here is so helpful and kind! They get the job done quickly and are willing to work with you if you have a difficult task or a specific need. Every employee that I have encountered here has gone above and beyond when helping me. I'm very thankful for the staff here. Keep up the good work! read more

The old owners and management team were so helpful and willing to support the community. It was a pleasure to do business there. However, since under née ownership and management it's a different experience. The staff is new. No one recognizes him the years ones been doing business there and it feels like their nickel and dime a customer for as much as they can. Good news is there are many other shopping centers who appreciate your business. Might be best to seek a new one. read more

This UPS is busy but fast service for all my Amazon returns. The only one I use and the people are friendly and happy to do their jobs. No bad attitudes here read more

I came in today to check my mail as I have a box here. I forgot my key and thought I wad screwed except I wasn't. After showing my ID to the clerk and answering some security questions, she opened the box for me and let me check my mail. I've been a customer here for years and have always had a good experience. While it's true they seem to have a high employee turnover, I think it's a function of the high level of stress that goes with the work. If you want to ship a package here, go between 11a and 3p, after the morning rush and before the evening squeeze. I'd avoid Saturdays because they get super busy then. read more

I have used this UPS store regularly for awhile now. Consistent excellent service and friendly employees are my experience. They get a lot of customers here and I notice that they are always treated in a friendly efficient manner. never once have I had a problem. Brittany, Eli, Tom, Adrian all go out of their way to help customers either repeat or new. Since the beginning of the pandemic they have always worn masks when I was in the store which is multiple times a week. In addition to shipping they can help with copies, laminating, packaging and various other things. They always offer me options with shipping too depending upon how soon I need something to get there or not. This UPS store helps me be successful with my business. Thank you UPS team. read more

Although the people in the store were friendly, when I went to get a label printed so I could return my item they said "you could access our customer computer." This would be all fine except there was an $11 hold cost, a $1 initial cost and a .15c per minute cost to access the computer. When I asked if they could just go and print the label for me they gave me some song and dance about not being able to access the account. I asked if I could email them the label and they refused to print it for me. They said they agreed that the computer thing was bs but it was the owner's discretion. This likely meant that this is a known issue and even the staff are unhappy with this. I will easily take my business elsewhere. Note: If the ridiculous prices are wrong I will not change this post, the fact that I had to be charged to access a label when it should have been printed for me with no issue, is the main issue here. read more

The people who work at this location are 100% customer focused. I've been to other locations that have not been. I have been shipping 75 pound boxes and they're always willing to help me bring them in, often not even letting me help. Cannot stress how above and beyond this is. Thank you everyone at this location. I really appreciate the help. read more

I will try to be as detailed and descriptive as possible. The tracking information provided by Ups has caused so much confusion in my building, to seller in this case, and me as well. I purchased an item from ebay last week via usps. Ups intercepted the package 1z1e222f0306905 (tracking information attached) I contacted the seller about the package not arriving and requesting a refund. The seller replied by stating that the package had arrived Wednesday. I trace the package to ups and their automated system stated that the package was delivered and signed by me. I was irate...I was asking around the building about my package, trying to find out who had signed for it. This went on for a couple hours. Exhausted and stressed out I called ups again and the automated system stated the same. I held the line for customer service. After about 20 minutes a guy came on and I explained everything to him. He stated that the package was held on the truck and that I could go to a pick up point to retrieve it. WHAT??? Why would anyone scan a package as being delivered when the package had never been delivered. At this point the customer service rep told me that I could pick up the package at a pick up point less than a mile away. Wait for a text message, email, or phone call. I agreed. After about 30 minutes a Ups driver rang my door bell with a package for the owner of my building. I stated "Did I not ask you about a package for me yesterday when I was walking my dog"? Do you recall? He stated that he did but there was another driver on this same route as well. He also stated that my package will be at that same location as the customer service rep stated over the phone. How coincidental huh? It gets better. I never got another call from Ups. After a couple hours I called back and after another 20-30 minutes I get another rep and explain the whole issue. Reference #1-166-233797413 This rep told me to hold the line for a supervisor. After waiting another 15 minutes a supervisor came on said that my package will be ready for pick up tomorrow Friday October 30, 2020 in Franklin Park Illinois approximately 14 miles away. I'm DONE....cancel the order. I was told that the cancelled order is in process. I then emailed the seller providing the reference number in this matter and also stating that I am requesting a refund. He/she stated that my add clearly says "I do not accept returns" Wrong response. First of all, I can never return anything I never received. Secondly, your issue should be with the postal service not me. I ordered the package, it is not my responsibility to deliver it. That's between you and the postal service. I paid you for a package and it is your responsibility to get it to me. However, he should have followed up with the reference number I provided and in this way he would have understood what went on. The tracking information is deceptive and covert. I was here Wednesday. No one ever attempted to deliver anything. And I never signed for anything as their system stated. And if I or anyone signed for anything how do they still have the package??? Unprofessional, incompetent, and unorganized. Thank you for reading. Have a great day. read more

The UPS Store - Tracking information - Shipping Centers Near Me - Chicago, Illinois

Everyone here is so nice, very friendly and very helpful - I can't say enough about their awesome service and I feel so lucky to have them nearby. Thank you!!! read more

Michael from the UPS store is awesome! He always tries to get me the best price option for shipping and packing. I have gotten many compliments from clients about the careful packaging and attention to detail. Keep up the great work Mike!! read more

Always friendly and helpful, they tell me what service I need and don't try to oversell me.

If you need to mail something, this is where you need to go. The post office is far, and the people who work there are mindless drones. These people are friendly, and I have never had to wait in line! Their prices are pretty reasonable, too. What are you waiting for? Go get a box large enough to fit yourself in it and mail yourself somewhere beautiful! I'm sure they'd be glad to help you out... read more

They have been great to me and very friendly. I guess people are concerned about the masks. I'm a paying customer for a mailbox and they are always extremely helpful. Check out the prices and keep yapping. Come prepared or don't blame them. Sheesh read more

The best UPS Store in the City. In the past I would go to other UPS stores believing they are all the same. NO WAY!!!! The entire staff here is so professional, friendly and patient. I frequently send packages out from from fragile art to just returning a item that already has a return label that just needs to be dropped off. It doesn't matter the crew is always happy to assist. I just sent a piece of art it was wrapped so well and protected it was received in mint condition. I highly recommend using this UPS location even if it is out of your way. Parking lot a plus as well. read more

I shipped an item for the first time and the staff was helpful. They also have really cute cards here which caught my attention.

Easily the least helpful UPS I have ever dealt with. I'll avoid this location in the future.

Shippers beware. I dropped off a package that had valuable items and the package never left this drop off location according to the tracking. In detail, I was shipping something to "StockX" so that may have given it away on the postage. Regardless, it never made it anywhere after I dropped it off. Coincidence? I don't think so. read more

Whew chyle, you know it was horrendous service when I take of my valuable time to leave a review. To make a long story short, I moved to another state and shipped myself 7 boxes from this UPS location. 2 out of the 7 boxes arrived at my new place. I decided to wait a few more days to see if the rest would show up but they didn't so I called customer service only to find out they were being held at a location in the new state i live in now for pick up. The courier informed them that he did not deliver the boxes because my name was not in the mailbox. Somehow 2 of the boxes were ok to be left at my mail room but not the other 5 (makes absolutely no sense I know). I told customer service I was never informed of it, no notices were left and no calls so naturally I sat on my ass waiting for them to be delivered. Now that I knew they were being held I decided to next day call the location to get their address so I could go pick them up, only to be told that the boxes were in route back to Chicago (the shipper) which in this case is myself. The boxes not only went back to this UPS store which is where i shipped them out from but they also LOST one of my boxes on the way there. To top it off, they had the audacity to hold the boxes for over 3 weeks because they wanted me to pay again to have them re shipped back to me. Ultimately with giving me absolutely zero resolution and doing the right thing by simply sending the boxes back to me for a service I had already paid for, I had to contact a friend in Chicago and have him pick those up for me and have them re shipped through fed ex which delivered them to me in two days. When I called this store they claimed they are UPS but a separate entity, so BEWARE when you send anything through these useless people that work there. They'll wipe their behind if anything goes wrong with your delivery. read more

Shippers beware!! I dropped off a package that had a valuable item in it to be returned to the manufacturer. After getting multiple messages from the manufacturer that the item had not arrived I tracked my package and it said it was scanned in but never sent out. On the shipping label it said "Verizon Wireless." My package never went anywhere after I dropped it off. Saw another review just like this. This store is SHADY and would not recommend sending packages out of this location. read more

DO NOT SHOP HERE. This was the absolute worst example of customer service I have ever experienced. The employees are not skilled in how to deal with customers especially after they lost my package. They keep on saying were not UPS we just collect for them. Then why are you called the "UPS" STORE? After demanding a credit for the lost package the employee said he had no knowledge of my lost package and I told him to get his manager on the phone. Said he wouldn't and said I don't give a S**&*%^. which prompted him to say he wouldn't help me and he would call the cops if I didn't leave the store. So let me get this straight - you guys lost my package, then when I demanded my money back you refused and then when I dropped a S^&* bomb you threatened to call the police and I never received a refund. Customer service at its finest!!!!! read more

I live nearby and went there this morning at 10a.m. 5/6/20. It wasn't open. Stood for 10 min. still not open, went home and decided to come back later. This is the 2nd time it hasn't opened on time. The store changed ownership about 2 months ago and it seems to be downhill since then. The guy who owned it before was a youngish guy and very professional and friendly. The times have changed from 9:00 to 9:30 to 10:00. Maybe they should change the time again t 10:30. read more

The guys that work here are so kind! Every time I come in they help me out and are chill if I just need to print a paper. It brightens my day! Thanks! read more

I made many Amazon returns here and lots got lost in delivery to a point were Amazon confirmed that my package was sent back empty ( with the sunglasses missing) unfortunately they can't refund me the money and asked me to take with ups which at this point is a lost cause read more

The customer service here in general is great... but it'll cost ya. And I know these aren't standard UPS prices, ya aren't foolin' me, Broadway UPS! I generally come here because I'm an idiot and have yet to figure out that USPS prices are half of UPS, but I'm sloooowly catching on. And I order from Victoria's Secret more often that I feed myself and they ship UPS with handy UPS return postage. To give perspective, I once tried to ship a 1.1 lb box to Florida, and this UPS would have charged me $28. Excuse me, $32 because they found out it was a residence. WTF does that matter? I took that same box to USPS and it was a little over two dollars. I mean that's highway robbery. As I have said before, I don't own packing tape, nor will I throw down the six dollars to buy it, so I leave it to my shipping friends since they have that stuff on hand. Little did I know, this UPS actually charges you to put that stupid strip of tape over the top of the box! The nerve! It's one dollar, but still. It's the principal. You better believe I picked up jaw up off the weighing scale and scooped up my box and marched out into the rain. Of course I went to the UPS on Southport, where no such frivolous charge exists. read more

I am a beginner/occasional eBay seller, so I'm not interested in setting up a shipping center at home. I came to this store based on Yelp reviews and two phone calls I'd made to the store to get a packing estimate based on dimensions and weight of the item. Dylan (and maybe someone else) was professional, knowledgable and nice on both calls. So, even though I live in East Rogers Park, I hoofed it down to Lakeview to do business with them. I wanted to ship this package with USPS because their price was much lower than UPS's--by a lot. I was having a ton of eBay issues, on the store computer, trying to figure out how to adjust the label for the (larger due to packaging) size of package, but Dylan showed me the packaging he recommended and packed the item professionally while I called all the king's horses and all the king's men at eBay and Paypal. The store didn't have access to detailed USPS pricing, but that's a corporate issue. In summary, these guys are great. They were also busy while I was there and nice to everyone who came in. I have a few other items to sell, and I'll definitely come back here for the packing. It's rare to find someone who really wants to help, and who does a great job. #kudos! read more

They are Great! Absolutely Awesome customer service And They Always deliver on time as well! You really can't ask for me

This particular facility has been under new ownership for a little over 2 years now, and has made a dramatic improvement in both customer relations and services. The previous operation had an employee that was surely the reason for any less than positive reviews in the past. (In fact, that very employee had prompted me to write a personal letter the the past owner to advise him of the verbal abuse I had witnessed with both other customers and myself) I rented a mailbox here for 2 years, and have nothing but great experiences . Both the co-owner Lee, and and their employee Dylan are extremely professional and helpful. Even though I no longer need a mailbox for my business, I continue to patronize this establishment for shipping, etc. There is another UPS shop much closer to my neighborhood, but I come here for the awesome service and great vibe. read more

THIS STORE JACKS UP PRICES....RIP OFF !!! GO TO A DIFFERENT UPS STORE WOW ok for my business i ship the exact same item out around 10 times a month out of the UPS deerfield store for $23.60 packaged and insured. I was in area so stopped at UPS broadway store instead. The owner at broadway store packaged it in a ridiculously huge box at first trying to charge me more... inside I'm laughing then he says $74. I say no and he goes ok and puts it in a smaller box and says $40 he can do. I tell him deerfield store does it $23 and he legit says that guy must be an idiot old Asian guy right? and does not know how to make money or run a business LMAO so unprofessional. I walked out and shipped my package elsewhere for way less. This guy is a greedy owner trying to rip people off and even admitted that he jacks up prices since he is "such a smart business owner"!!! My bets are this guy will be out of business before too long. Please shop around for prices avoid this scumbag and his overpriced ups store. Btw they did let me bring my dog in. My dog peed in your store glad you guys didn't notice the big puddle leading towards the door in a line. Hahaa have fun cleaning it up :) read more

I needed to download and print something very important on their computer. I was having a hard time figuring things out. These guys were very kind and went above and beyond. Thanks again! read more

I ordered a T-shirt from amazon and for some reason it needed a signature. UPS delivered it in a Friday morning (because *no one* has jobs where they would be during a work day), and they left a note saying it was going to a UPS access point. So now, I pay for shipping and still need to go to a store to pick up my stuff. I went to the location 48 hours later and the package is missing. The informant was rude and had an "oh well" attitude. Get your processes together. read more

Please do not trust them to package or ship anything that you value or is fragile in any way. I sent a computer monitor that was supposed to have special "fragile": packaging that was wrapped with one layer of bubble wrap and was tossed in a box. Big surprise it arrived in a billion pieces. Be also aware that one of the employees is potentially a thief as a laptop that I gave them to package and ship mysteriously never left the store and vanished into thin air costing me over $1500 of which they reimbursed $100. Do not trust this location. read more

Today I had one of the best customer service experiences I have had in a store in a long time. The staff was efficient and friendly. There was a pretty large crowd of customers, and I was amazed at how the staff moved quickly without making you feel like you were being rushed. A customer annoyingly wanted a precise date/time for delivery of her item, but the staff member didn't act annoyed at all. BRAVO! read more

I went to this UPS store to drop off a pre-paid USPS package. Since I don't have a printer at home, I brought with my the label in a USB drive. The clerk asked me 3$ to use the computer and .30$ to print the page!!! 3.30 for one print! That is insane! I had to go to Fedex and print the label for 1$ and then return back to UPS to drop off the package. read more

I went to this UPS store a week ago to ship meds.... They told me the delivery date. Now there saying they will be a week late. I talke with the national office and went to this local store directly. I want then to send them via air and all they say is sorry. You can't go without medication for a week. This could put him in the hospital and all I get is sorry and no help. read more