I use this location frequently and everyone is always so helpful. Also, I am always greeted with a smile.

Incredibly unprofessional and terrible service. Went to get a document notarized and smug clerk refused service stating there are two of us here and we are both notaries but it is after 5pm and we won't notarize anything because it takes us away from the counter. Only one other customer in store. A notary takes an oath to serve. This store is clearly poorly managed and gives UPS a terrible reputation. Do not go here. read more

For the last 2 years I held my cool at this location. During Covid, I gave them a pass but this is the last time I will step foot in this door nor give them any business. The rude attitude expressed by others here is exactly the problem. They HATE amazon returns and will give any customer with an Amazon return a hard time. Today we went in to drop off some amazon returns. They box and they label. They tried again to extort a fee claiming that they cannot accept as is. They have attempted these extortion fees multiple times in the past. When trying to explain to the lady that's how Amazon created it, she threw up her hands, almost broke into tears and stormed off. We were then approached by a lady manager/owner/whatever (yes, I know what your name and role is) to be told not to speak to her employee like that. Speak like what? The truth. There was no raised voices, no inappropriate language. So this new conversation goes nowhere and I ask her to scan our other pre-labled items so we can leave for which she showed her true incompetence. Shes says she has nothing to scan. I forcefully flipped the box upside down for her to see the label and she literally tells me not to throw boxes at her. Get a life lady. I dont need two emotionally challenge people who are completely wrong to get an attitude with me. Your employee raised her voice to my wife when I stepped in and then not being able to handle the push back, storms off. You telling me that you are UPS Store and not UPS is sure closer to UPS and Amazon than I am. I didnt sign a contract with UPS or Amazon. Attempted extortion and a denial is not a way to run a business. Blurting out nonsense and making claims that did not happen is equally disturbing. Go back and watch your own security footage. Maybe you can learn something from it. Furthermore, how dare you agitate the remaining customers in your store when one of these guys calls me the clown when he walks in half way through our interaction. You literally almost single handily escalated a situation when I was walking out the door to something far darker than it had to be. You asked me to leave. I was leaving when you had to open your big mouth again. We left your store and promptly went over to the Birmingham location WHO HAD ABSOLUTELY NO PROBLEM taking the packages as is. We even got the refund from Amazon already. So, you were wrong. And you are a cheat. And for your attitude, I am now going to make it a habit to trash this location everywhere I possibly can. It does not end here. I have already made the appropriate notifications to Amazon and UPS corporate. A few more cut and pastes of this review and then maybe I will stop. But not until it hurts your business. read more

the two women working in the store are exceptionally rude! I asked for her to look up my tracking number & was told she would get the same information I see. then proceeded to tell me she would put it into google. I don't appreciate or think that a customer should be told anything but they were looking into my order and tracking. I then called back to speak to management and was hung up on and told that she couldn't wait to meet me once I picked up my package. The Macedonia store is much more professional, and much more courteous to their customers! read more

This UPS Store location is the BEST!Hats off to Ashley and Kay for recently creating such a cute sign to mark a celebration in our family over the holidays. The job was completed so quickly and perfectly! There is always fast, efficient and friendly service here in Hickory Flat! read more

I know I can come to this location, get what I need done, it is always done with a smile and a friendly atmosphere. I drive pass 2 other UPS location to come to this one. Kay Covey is and the rest of the staff are GREAT. read more

VERY RUDE! I had a prepaid package to drop off on my lunch hour. It was very busy. I walked in and asked if I could lay my package down and the man at the counter yelled, " Ma"am, I am with a customer right now, you"ll have to get in line!" Needless to say I walked out. I understand being busy, I work with patients on a very tight schedule ALL day. No need to yell at me in front of customers. I will not go back. Been doing business there for TEN plus years. read more

Never in my life have I been treated by a store owner like this. If I'm assuming right--Mike the owner or the man who refuses to wear a mask--was so incredibly condescending and rude as I attempted to return an item. Look dude--you're the one that owns the store--guide me on how I'm suppose to return an item in a cost effective way. Instead--he lectured me that "I don't know what I'm doing" and berated me for 5 minutes! He was also rude to the woman checking out before me. I was so flustered by the interaction but wish I would have told him off. I'm about to spend my money at your store and you act like an as*hole? Either this guy has a personality disorder or is a complete fool when it comes to customer service or dealing with people. I can't imagine how he manages a business or a job for that matter. For your sanity--avoid this cluster of a store and drive the further distance to a fedex/usps/ups store that offers guidance in a respectful manner. read more

I can't believe how poor this people treat their customers at this place! Rude, no customer service, very disrespectful too, the woman with red hair literally yell at a customer the other day, they were mean to me as well!! The owner should seriously change his whole staff! If he actually care which I doubt! No going here again! read more

The worst UPS STORE I've been, extremely rude staff, no help at all! Go to the Woodmont village one they are outstanding there and always happy to help their customers. read more

First, and last, time we will go to this UPS Store (the location in Macedonia has exceptional service, by the way). We came to this location with two Amazon return items. The Amazon return instructions clearly state, "no box or label needed." The female employee (shorter dark hair and glasses) working behind the counter said that we needed to purchase a shipping box due to the size of the item, which was a 24" stuffed animal, because it "exceeded their maximum allowable size." When we questioned this, she became argumentative. Firstly, we have never had to purchase a box when the Amazon return instructions do not require it. Secondly, when we told the employee this, she literally snatched the items from my wife's hands and walked away. The rudest behavior from an employee that we have encountered in a very very long time. Employees who lack basic customer service skills should NOT be in a forward-facing position. Nevertheless, we will not be returning to this location and will certainly let our friends and neighbors know of our experience. read more

The customer service here is always amazing. Such great and nice people! Natalie and Kay are awesome, funny, and always so willing to help! I never had a bad experience when coming here! read more

Great staff great service they have everything that you need for any shipping stamps what have you!!!

I will go out of my way to go to this store! They are always quick and always friendly! Kay and Joseph are great! They are always there to answer a question if i have one. read more

We are new in the area and I've started frequenting this UPS for my small business needs. They are a very busy location and I've found the staff to be appropriately assertive and friendly which I like because it gets me in and out of there in a timely manner. In addition, they have the cheapest copies in town and are supporters of our local schools, both a huge plus in my opinion. The only reason I gave 4 stars instead of 5 is due to the ease of multi-package drop-off. As I said, I frequently have many heavy boxes and find it difficult to keep the door open and have noticed several other customers having the same problem. A door stop would be an inexpensive solution, a sliding door would be much better or an ideal situation would be relocating the store to the end unit to accommodate a drive-by drop off convenience for larger shipments. read more

I have used this store for many years for everything from packing and shipping to professional printing needs and have always been happy with the outcome. Lines can be long but they take time to ensure each customer's needs are taken care of. read more

I've used this location many times to send parcels and even as an Amazon drop-off for my returns. I've always had prompt and courteous service. However, two days ago I had such a great experience I felt the need to give some commendation. I went in to send off a large container with very expensive tools and delicate equipment. The young man, Joseph, took great care re-boxing and protecting my shipment, I was truly impressed. It arrived in NY today in excellent condition. To the manager Miss Kay, to Joseph, and to the many other employees who always offer me excellent service with a great attitude...THANK YOU!! read more

On Saturday myself and several people waited for the store to open. The woman that works there is super nice and helpful. Unfortunately the guy with the beard not so much. He seemed like he just got there and was rushing. He had his sunglasses on at first while checking me out. He finally took them off. He was rude from the get go. Like I was bothering him needing him to ship my package . I typically get great service here. Not today thats for-sure. read more

Rude, rude and rude. Didn't get a smile, or a how can i help you? But rather a sour face and swipe of the hand to tell me to put my package on the other scale (which was already occupied for other boxes). And then a very smug "We just lost our internet, so we won't be able to ship your package" before a manager stepped from the back to tell the counter person that they could do it offline, in which she then smartly told her manager that the other computer was locked up. So while she moved the boxes from the scale, and the manager went to see about the other computer, I put my package on the scale, was asked how i wanted it shipped, and before i could even finish replying the counter person stated that it would "have to go standard cause the packaging was not acceptable" at which point I asked if I needed to take it to the Post office. The manager then asked if there was a problem and I replied yes, her attitude. At that point, the counter person replied "yes, yes you do (need to take it to the post office). At which point my reply was you'll NEVER see my business again. No need to be RUDE no matter how crappy your day is. BTW - the post office was great. I got a Hello, How can I help? How would you like it shipped, some very nice chit chat about the day, and when my package would arrive. Paid for it. Was told THANK YOU and oh, BTW, we're having a job fair if you know anyone that is looking for a job, please tell them. And apparently my "packaging" was just fine!!! The ONE star is really too much! :) Have a nice day. read more

Mike was the greatest help to me today !! He packaged everything for me and even made my day 100% with his appreciation. He truly filled my bucket up today !! Thank you. read more

Rude, smug employees! Don't bother trying to ask them any questions because they will give you the wrong answers and then argue with actual UPS paperwork. read more

Awesome service this morning by the young man at the register. Super fast and knowledgeable! I'll b back.

I have used this store for years, like any small business they charge you for the convenience of being there to assist you. As a small business owner, I understand the "COSTS" associated with running a store front. Not only do they have to pay for renting the building, paying for business insurance, buying all the equipment and supplies, that are sitting there waiting for you, paying for their employees to be there to not only help you, but use their expertise so that your packages (or letters or any other service that they supply) is correctly handled and there is no problems. The employees that I have worked with have been extremely helpful to me. There is a very short turnover list of the employees, but like any small business, when there is new employees I have found if you're patient with them during their learning experiences they will be patient with you. I know it is expensive to pack and ship packages, even with a business account with UPS I just chalk it up as the cost of doing business. read more

I've been going to this location for 10 years. Great service! Natalie is amazing. She and her staff are wonderful and always very helpful! Great place for all your mailing needs! read more

Kay at this UPS store on Hickory Flat provided service above & beyond! In a very unusual situation, she found a way to make it happen and get us the service we needed! Excellent customer service. There were three other employees in the store at the time and they were extremely busy with two lines. All three employees were excellent at getting transactions done quickly and efficiently. It's not often you have such a great customer service experience. We will be coming back to this UPS store! read more

As the other reviews mentioned: these people are rude. I've gone twice as a last resort and both times I regretted it. They're not helpful, treat you as if you're a huge burden on their life or that you're stupid. I shipped something and the guy added a fragile up charge to it when I never asked for it, he never mentioned he was doing it until I looked at my receipt. That's poor business. The other time I had an address on my phone for the lady there and when I tried to hand it to her so she could read it she immediately just put up her hand and said, "I can't read that." Well she obviously can't read customer's reactions either. Both visits were incredibly unpleasant and I refuse to go there. I instead go to a UPS further away or USPS. So inconsiderate. read more

Just a warning - do not do business with The UPS Store at Hickory Flat Village in the Publix shopping center. They have incorrectly delivered or lost the last three out of four packages I have sent (You'd think after the first couple I would quit using them, right??) and are extremely rude and non-apologetic. (The fact that they are extremely rude is why I'm giving them the bad review. I completely understand that they themselves do not actually deliver the packages.) The last package was not delivered to where it was addressed (in Suwanee, GA), but instead it was sent to the nearest UPS Store for pickup, which is an inconvenience for the recipient. They were looking into what happened with the package, but I never head back from them. I contacted the manager of the store, and she was rude and threatened to hang up on me because she didn't want to discuss my problem any longer. They really could care less - hopefully they will care less that I am no longer using them. read more

Two months ago I went to this UPS location to mail a gift card. I know that I'm taking a chance by mailing it. But this is my complaint, the worker told me that there was absolutely no way to track it by mail. That is not true. I went to another UPS store after that and did exactly that on another letter. Track by USPS. The employee asked me what was in the card and I told him. Now I realize that was a big mistake. I think I might know where it ended up. Do not trust this location. read more

Do not drop off your packages without getting a receipt. There is not any security in trusting this local store to get your package out. We dropped off our package at the counter without getting a receipt because we trusted it was secure. Unfortunately, our package never made it out or was accounted for by UPS. The manager was not willing to help us locate our package or offer information on how to investigate. Simply said "that doesn't happen in my store". I even asked if they could watch camera footage to see what happen to it, but he was not willing. Manager's demeanor was very unkind and unsympathetic. I will not use this store ever again until I hear management has changed. Such a disappointment for our community. GET A RECEIPT if you do!!! read more

Extremely rude and irritated staff! I Stopped in to return three packages purchased online. I've been using this location for several years and have returned packages in the past without incidence. Today, the agent (Natalie) notified me that the shoe box for the Zappos return was not considered proper packaging and that I would be required to pay for packaging from the store. When I questioned this, she became defensive and explained that the UPS store wasn't getting paid for this service exchange. When I tried to explain that I was unfamiliar with the policy she became even more agitated. Her reasoning was that Zappos wants to resell the shoe box? There was another gentleman working alongside her who also chimed in with a very irritated tone. I decided I would go to another store to return that particular item and just return the items that she deemed were in appropriate packaging with her. The two agents had a miserable attitude. The more I tried to understand their reasoning the more irritated they became. She informed me that She now would not accept any of the returns and told me to find another store. The whole experience was awful! It's sad as this was my community store location, but I will not be using them moving forward as they definitely need a refresh in what proper customer service means. read more

Just a warning - The UPS Store at Hickory Flat Village in the Publix shopping center. I returned an Amazon item via this store. They printed a receipt with UPS assigned tracking number. After a couple of weeks I checked with Amazon and they had no information on the return so I went into this location and ask them if they could tell be where it was in the system. They just keep repeating it was an amazon return and they could not help me. After asking three times if they would scan the UPS provided receipt/tracking number and tell me where it was in the UPS system, they refused. Very Poor customer service. read more

I only visit this store as a last resort. The people are rude, very unpleasant. I wish there was another ups store closer.

I've used this store for over 10 years and have always received consistently excellent service here - in fact they helped me get my small catering business started with flyers, menus, business cards, and shipping list. I know many of them by name and know about their families and they always inquire about mine. The surrounding Hickory Flat community has grown rapidly, so there are now often lines at peak times/holidays - and the staff handle this as best they can. I've seen frustrated/displeased customers here at times, but my observation is that these individuals are typically rushed, unprepared, or hold unrealistic expectations about cost, time of shipping. Great work...glad you are a part of our community. read more

Lady here was very unpleasant and not helpful. Came here today to print something and they have no where to print anything from your email or computers to use. She told me I could email it to them and they could print it, but It wasn't something I could just send in an email in print ready format, it was a link to concert tickets and she very quickly snapped "nope can't do it! I'm not clicking any links." Gee thanks for the help! This is supposed to be a place you can come to HELP you with these type of needs. Just wish there was a FedEx Kinkos nearby because my experience here was bad enough to say I'll never be back. read more

This store is the best! I have had nothing but the best experiences here. They are all super nice and helpful. And the same people have been working there forever, that says alot to me about a small business. I have been in the store shipping a package and witnessed other customers being difficult and rude. The girl behind the counter handled it with grace and professionalism. Keep up the good work ! read more

Once again the staff were helpful and efficient and got my project done great! I have a marketing background, but their suggestions improved my mailer even more, and I was very happy with the final product! Thanks so much for a job well done. read more

I print at UPS Stores regularly. Four times just this week. This is the first time printing at this location. They are the only UPS store I have ever been to that charges me a fee to get on the computer to print. How else am I suppose to print if I can't access the computer!? So instead of $1 to print 10 B&W copies, they charged me an additional $2.50 just to access the computer. I won't go to this UPS store again. I'll take my business elsewhere. Not to mention when I brought this to the attention of the woman behind the counter she was incredibly rude about it. read more

Well, all other customer reviews were correct. Went there yesterday Customer service here was terrible Charged me for using 3 strips of tape. Rude and disinterested. No other UPS store charges to put more tape on the box. DO NOT go here! read more

Very bad experience. Shipped a package of pottery and insured it for $300 and they broke every piece in the box. They would not reimburse me nor would the owner even TALK to me about it, even with several phone calls. Said it was my fault for stacking items within the box WHICH I DID NOT DO (the shape of the box wouldn't even allow for stacking.) I am a potter and have shipped pottery for 8 years and never once lost even one piece. This was my second bad experience at this store and I will never return. read more