Very clean and organized. I was in and out with zero issues. Great service and very helpful. Highly…read morerecommended! Thank you!!

Needed to ship something to my daughter and found this place on google. As it turns out, one of the…read moreowners assisted me. Very nice guy, extremely friendly. Did a great a job packing up my stuff in a box with shipping peanuts. Store is very clean and they offer a ton of services. I will definitely be back!

today I went to the UPS store at Lakeland Plaza. I will not go to any other one as this one is a…read morepleasure to go to. Sandy is such a pleasure! very friendly, pleasant and always smiling. She's the reason I keep going there a nice greeting when I go in and a nice goodbye when I leave. Her assistance available with Sandy for being you.

Thomas was very rude to me and another customer in there as soon as we walked in. Seems like he…read moreneeds some training in customer service.

Best. Service. Ever…read more I needed to mail a time sensitive document, but didn't make it in time to USPS. Scrambling, I went to the nearest UPS Store, but their last shipment had just left for the day. I called this UPS Store, let them know what I wanted to do and asked if their shipment had left for the day. The kind gentleman on the other line informed me that the driver was arriving at any minute to pick up the day's packages. I was an exit away and told him I could be there in ten minutes. Five minutes later, I received a call back from the UPS Store. A sweet lady called to let me know that their driver had just arrived. She confirmed what I wanted to do and let me know that she would ask him to wait for me. I couldn't believe it! I was literally blown away by her kindness. I thanked her and drove as fast (yet safely) as I could. When I arrived, the driver was inside talking with the staff. I thanked them all for waiting. The sweet lady I was just on the phone with helped me right away. Turns out, they couldn't even send my document with the driver because the recipient has a PO Box. I had no idea this was a rule. I felt terrible. I couldn't thank them enough for waiting. She was still able to help me mail my document in a timely manner. I'm definitely coming back to this UPS Store. The world needs more people like the staff at this store!

It was a terrible experience. One person working 4 waiting at 9;00…read moreAm. Worker was gruff and abrupt . The web site said they do Passport pictures. Not so according to him. They need to change website to correct the impression they offer it!

Cannot say enough good things about this location - every time I have had a reason to use them for…read moreShipping or even faxing the service has been super. The staff have always been professional, very customer focused and a real pleasure to deal with - the location in relation to our home is just an additional bonus !

Super convenient location, always quick to serve and accommodating. I use Amazon a lot and their…read morereturns make it extremely easy whether at a counter or self serve, I'm usually in and out.

Raj, the owner is also the one who is behind the desk…read more Great value and the PO Box prices can't be beat either. I've been a customer for over 5 years and never had an issue.

I decided to take the time out of my day to leave this realistic review for someone else future…read moreuse. The male at the front counter (didn't get his name but doesn't matter) continued to cut me off while I tried my best to get my business need out. After that happened a few times, I decided I'd rather spend my money elsewhere, because I refuse to support such crass behavior. Now, when I tried to explain why I'm leaving, he still continued with cutting me off. The difference between customer service and customer experience will make or break business. If you don't care about being treated respectfully, then use this facility. If professionalism and respect matter, move on down the road.

Great. Service Great Job on doing all of our Giant posters…read more For the Decatur Book Festival Which was a HUGE success. They go beyond the extra step. To make sure you look good.

This is an update to my initial review and to the UPS Store 4315 owner's response. The store owner…read morewrote what I can only describe as a retaliatory rant but something about his response stood out. At first I thought his use of my FULL NAME - repeatedly and in all CAPS - was a bit childish and immature but then in dawned on me that, like most other Yelp users, my public Yelp profile contains only my first name and last initial. How did he get my full name and why did he choose to use it repeatedly in the manner in which he did? Well, the how turns out to be pretty easy - he took private information intended for the sole purpose of conducting a business transaction between UPS and myself. Most likely he verified that information by comparing it to data in my account at his store. Perhaps not illegal but certainly not ethical. Now to the why... The store owner used private information to post my full name on a public website in an act designed to intimidate a customer. Again, not illegal, but certainly not ethical business behavior. In my update below, I have chosen not to reference the store owner by name - although he publicly does so himself in other responses to reviews. This response is based on my interaction with this store and mine alone. If others choose to do business there, I hope your experience is better than mine. So let's dive in... Well Mr. Store Owner - I WAS going to use your store to ship the package until you tried to charge me $25 for the box. I did not "berate" or "bully" your employee. When they told me the box alone would be $25 I questioned if they were serious. When they confirmed the price I decided that your store really didn't want my business. I found my own box, used a Stamps.com account, and saved my company a ton a money in the process. How's that for understanding Economics?! Well Mr. Store Owner, now that we've dispensed with the first couple of fallacies in your tirade, let's move on, shall we? A $10 profit on an item that cost you $15 comes to a 40% profit margin - not too shabby. That's great money if you can get it. In fact, your 40% margin is a lot higher than most in my industry, so good for you, congratulations! For the record, I don't begrudge anyone "making a profit" and I am sure any of the local restaurants would agree that I pay well for good service. Personally, I feel when good service is provided, it is worth extra. And finally Mr. Store Owner, great job with the customer service!! Way to show the local community what an upstanding, local, small business owner you are - resorting to name calling and violating Yelp's TOS when you see a review that reflects poorly on your business practices. Trying to bully and berate a customer - a bit hypocritical don't you think? So Mr. Store Owner, I'll offer a solution. Let's agree to disagree and go our separate ways. My guess is you really don't need my business and I certainly will not be doing business with anyone that insults me for telling the truth. Best of luck in the future - if my experience is an example, (and judging by the fact you have more 1 and 2 star reviews than 4's and 5's) you're going to need all the luck you can get. You have a nice day.

I use this location for all my shipping and notary needs. Staff are always helpful and friendly…read more Would rather come here than the post office!

I reserved a van through them snd when I came ti pick it up U-Haul had moved my pick up. I reserved…read morethe van inside yesterday and the clerk told me the next morning that the van would be ready and that I would be given a code to get the keys. Shen I came to the store I was told the van was not available so I cancelled the order. Drove all the way here to use the van. Very poor service.

Savanna did a great job!! Quick and easy as always!!…read more Thanks !! Always easy here .... Super job!! Thanks again

Amazing staff! It's pretty simple to make a visit to a shipping store easy and these gentleman and…read moreladies do it well. I will drive out of my way from the two other local The UPS Stores to visit this one.

After going to their competitor, one known for printing, with a large print project and having an…read moreunpleasant experience, I remembered my local UPS Store offers printing. I took my order to the UPS Store at Sharon Green and ended up having a delightful experience! Yes, my order required a bit of 'hand holding' but Barb and her team delivered! I have found my new home for such projects and want to thank Barb again for great customer service!

If you believe in basic, decent customer service, avoid this location. I made a special trip to…read moremail a package that had to go out today. I arrived in plenty of time before closing (5-10 mins) on a Sunday. The door was locked, and they refused to let me in. If you don't want to keep your doors open until your 3 o'clock closing time, advertise that your closing time is 2:45! Thank you for wasting my time, 1595 Peachtree Pkwy location. I hope you had a nice, leisurely afternoon and didn't have to work too hard. I guess customer dissatisfaction is unimportant to you.