1. The UPS Store

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    Cumming, GA

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    The UPS Store

    4.0 (14 reviews)
    Open • 8:00 am - 6:30 pm
    Updated 1 month ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

    The UPS Store Photos

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    Barbie S.

    Need to update store hours online and at store -- everything says store opens at 8:00 AM; however, store is dark. Two teens coming out of the locked door were less than helpful. I was not the only one at 8 trying to mail something out this morning. This store is normally great, but it's frustrating when something as simple as business hours isn't correct

    My new shipping agent

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    1 year ago

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    10 months ago

    So helpful and friendly! Even though they were busy there was no long line or long wait. And my package will get there by Christmas!

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    21
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    3 years ago

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    Local

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    1 year ago

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    4 years ago

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    Local

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    4 years ago

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    Local

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    3 years ago

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    Local

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    3 years ago

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    Local

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    6 years ago

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    Local

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    5 years ago

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    Local

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    11 years ago

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    Local

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    9 years ago

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    10 years ago

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    Local

    Chris, Thank you for your feedback & your business!

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    10 years ago

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    We appreciate you & your business over the years Tera!

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    Review Highlights - The UPS Store

    “Gene and his team have helped me with print work as well as custom marketing materials for the past 3 years.”

    Mentioned in 3 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (12 reviews)

    Arsalan at the UPS Store went above and beyond helping me with my card project. He took extra time…read moreto make sure everything looked right and was very patient and helpful throughout the process. Excellent customer service and truly appreciated!

    On 8/30/21 at approximately 1330 hours, I came to this location because it was conveniently located…read moreto me. I needed to send out a small titanium bleeder screw that I sold but the customer didn't want me to mail it out with a normal envelope. So I came here to buy a padded envelope to mail out. I came in and was greeted by a middle Eastern male employee. I handed him the padded envelope and told him I needed to mail it out to CA. He then tells me it will cost $15!! And that this is the flat rate. I was like wtf. I knew this was definitely not the cheapest option as the employee never offered me any other options. I then stated can I just do Usps first class and mail it out. The total then became around $4 which is a lot more reasonable for a screw worth around $20. It didn't seem like this employee had the customer's best interest as most places will offer me different shipping options. If I did but have any previous experience in shipping items out, I would of paid for the $15 shipping fee. I highly don't recommend anybody coming here unless you want to be ripped off. But if you do decide to come here, make sure you know your own shipping options first before you speak to the employee. I attached a copy of the receipt to prove I was an actual customer here. Update: I think it's super funny of the reply by a "professional" business owner. Everything you said is untrue but I wouldn't stoop to your level. But your reply on a public Yelp page lets all the customers know how you treat customers and how "professional," you are. It makes you look even worse. :) Have a great day!

    Pak Mail

    Pak Mail

    (16 reviews)

    I've used Pak Mail several times in the past, and the customer service has always been great…read more However, my most recent experience was disappointing. I dropped off a package on Friday and was told it would be handed off to USPS on Monday, but as of Thursday evening, it still hasn't been shipped. This delay is especially concerning because the package contains an expensive perfume, and the situation is now reflecting poorly on my business. I've always had positive experiences before, so this was unexpected and frustrating. I hope they can improve communication and ensure timely handling of shipments moving forward. As of right now I'm considering the package stolen.

    Let me start by saying that for each time I have dropped off a package, it has always been taken…read morecare of and shipped in a timely manner. This review is about the attitude of some of the staff that works at this location. When you drop off a box and request a receipt for the drop off, the employee should graciously accept the request and print you one, hopefully with a smile or at least with a friendly attitude. What they should not do is act as if you are putting them out, throwing their hands in the air out of frustration because they have to stop what they are doing, say "give me a second!!" in a frustrating and nasty tone to go and print you a receipt they should do automatically anyway. Being a business owner myself, employees need to realize that the personality they project to their customers determines if a person will come back or not. I requested the receipt and was even patient while he finished up what he was doing, despite his rude behavior and demeanor. I almost asked him if I was putting him out, by requesting something that should be automatic in the first place, but I didn't because I was not sure what he would do to my package when I left. You do not act like that with a customer period, especially one who has every right to ask for a receipt for their records no matter how bad your day is or what you are in the middle of at the time. I was nice and patient, you were neither. Do better Pakmail in Alpharetta.

    The UPS Store - shipping_centers - Updated October 2026

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