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    The UPS Store

    3.7 (3 reviews)
    Open 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    10 months ago

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    1 year ago

    Absolutely incredible customer service from Vishal and his team! Love this new location

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    Local

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    2 years ago

    The BEST location in the Cumming area. Brand new. Friendly service. Marc was so courteous when taking my Amazon returns. Highly recommend!

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    Ask the Community - The UPS Store

    Pak Mail

    Pak Mail

    2.6
    (16 reviews)

    Let me start by saying that for each time I have dropped off a package, it has always been taken…read morecare of and shipped in a timely manner. This review is about the attitude of some of the staff that works at this location. When you drop off a box and request a receipt for the drop off, the employee should graciously accept the request and print you one, hopefully with a smile or at least with a friendly attitude. What they should not do is act as if you are putting them out, throwing their hands in the air out of frustration because they have to stop what they are doing, say "give me a second!!" in a frustrating and nasty tone to go and print you a receipt they should do automatically anyway. Being a business owner myself, employees need to realize that the personality they project to their customers determines if a person will come back or not. I requested the receipt and was even patient while he finished up what he was doing, despite his rude behavior and demeanor. I almost asked him if I was putting him out, by requesting something that should be automatic in the first place, but I didn't because I was not sure what he would do to my package when I left. You do not act like that with a customer period, especially one who has every right to ask for a receipt for their records no matter how bad your day is or what you are in the middle of at the time. I was nice and patient, you were neither. Do better Pakmail in Alpharetta.

    I've used Pak Mail several times in the past, and the customer service has always been great…read more However, my most recent experience was disappointing. I dropped off a package on Friday and was told it would be handed off to USPS on Monday, but as of Thursday evening, it still hasn't been shipped. This delay is especially concerning because the package contains an expensive perfume, and the situation is now reflecting poorly on my business. I've always had positive experiences before, so this was unexpected and frustrating. I hope they can improve communication and ensure timely handling of shipments moving forward. As of right now I'm considering the package stolen.

    The UPS Store - shipping_centers - Updated July 2026

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