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    The UPS Store

    3.7 (3 reviews)
    Open 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Recommended Reviews - The UPS Store

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    10 months ago

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    1 year ago

    Absolutely incredible customer service from Vishal and his team! Love this new location

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    Local

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    2 years ago

    The BEST location in the Cumming area. Brand new. Friendly service. Marc was so courteous when taking my Amazon returns. Highly recommend!

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    Parcel Plus Business Center

    Parcel Plus Business Center

    4.2
    (10 reviews)

    I decided to take the time out of my day to leave this realistic review for someone else future…read moreuse. The male at the front counter (didn't get his name but doesn't matter) continued to cut me off while I tried my best to get my business need out. After that happened a few times, I decided I'd rather spend my money elsewhere, because I refuse to support such crass behavior. Now, when I tried to explain why I'm leaving, he still continued with cutting me off. The difference between customer service and customer experience will make or break business. If you don't care about being treated respectfully, then use this facility. If professionalism and respect matter, move on down the road.

    Twice I had a story with sending valuable mail. The first time I came with a check and explained…read morethat I needed to send it with a guarantee of receipt, as a result, the check came only a month later. The next time I decided to send valuable disc and asked which service guarantees fast and 100% delivery. They advised me UPS. I sent, but my parcel was lost. Several times I came to Parsel Plus. but Raj assured me that now UPS does not scan parcels and showed me someone's negative feedback on Google, that the parcels are not scanned, and they can be lost. The tracking showed that the parcel was still in the post office. As a result, the parcel arrived a week later after paying for 2-day delivery. Today I came to the post office again, but Raj refused to serve me in the presence of other customers, because I "did not believe in his words that the parcel was sent on time." Very unprofessional. Rude.

    Pak Mail

    Pak Mail

    2.6
    (16 reviews)

    Since November 2023 with the New Owners customer service is getting so much better, the Ladies…read morethere are rockstars!!

    Let me start by saying that for each time I have dropped off a package, it has always been taken…read morecare of and shipped in a timely manner. This review is about the attitude of some of the staff that works at this location. When you drop off a box and request a receipt for the drop off, the employee should graciously accept the request and print you one, hopefully with a smile or at least with a friendly attitude. What they should not do is act as if you are putting them out, throwing their hands in the air out of frustration because they have to stop what they are doing, say "give me a second!!" in a frustrating and nasty tone to go and print you a receipt they should do automatically anyway. Being a business owner myself, employees need to realize that the personality they project to their customers determines if a person will come back or not. I requested the receipt and was even patient while he finished up what he was doing, despite his rude behavior and demeanor. I almost asked him if I was putting him out, by requesting something that should be automatic in the first place, but I didn't because I was not sure what he would do to my package when I left. You do not act like that with a customer period, especially one who has every right to ask for a receipt for their records no matter how bad your day is or what you are in the middle of at the time. I was nice and patient, you were neither. Do better Pakmail in Alpharetta.

    The UPS Store - shipping_centers - Updated July 2026

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